115 comments found.
Hi, now using the correct account.
Are the photos from the demo included in your license?
Hi there 
Yes, you can use the photos that come with the demo.
Cheers!
Please ignore. Used the wrong account.
Hi. Choosing the “Default Primary menu” on the Metabox page and setting your own menu – does not work. Do you know why? Is it normal that the WPBakery Page Builder is used instead of Visual Composer?
Hi,
First of all, thank you for purchasing our Honshi theme.
Please submit a ticket on our support center providing your website url. Our support team will help you out and reply all of your issues / questions.
Cheers!
Asked for a refund, the theme is unusable at devel state, use a lot of !important in css that brakes responsivness, dislike this theming APPROACH and I will never use it for develop a project with it. PLEASE REFUND ME, I can’t waste my time waiting for your long-time reply, manage issue in this manner my project will end in over 2 months… not acceptable, you have to do betatesting, not me! please again REFUND ME!
Hello,
First and foremost, Envato comment area is not where you’re looking for a help. You’ve submitted one single ticket and all of your qustions have been replied within an hour ( http://nimb.ws/EI9hM2 ). Is this what you’rereferring to with the ’ waiting for your long-time reply ’. If you really have issue, we’d suggest you to submit a ticket on our support desk and we’ll glaldy help you out for sure.
Also, you may have a look at this envato item refund policy here: https://themeforest.net/page/customer_refund_policy
Cheers!
Hi, your theme is beautiful. Is it possible to do a homepage with grids and texts in parallax ? like this : https://www.wix.com/website-template/view/html/2123/?siteId=877e8259-2b4e-4aac-81ad-15ca014e043c&metaSiteId=c34bb8c2-7191-40f0-8d90-9d705b905cb0&originUrl=https%3A%2F%2Ffr.wix.com%2Fwebsite%2Ftemplates%2Fhtml%2Fnew
Thank you 
Hi there 
First off, apologises for the delay in response due to some technical issues and thank you for your nice comments
.
Yes, Visual Composer has a parallax option in the columns, which makes you able to add parallax effect as requested.
Cheers!
Hi. Absolutely love the theme, easy to edit and looks great! But I’m having issues finding the Portfolio section where I can add my work. Help would be appreciated, many thanks!
Hi,
Thanks for purchasing and for your nice comments
Please submit a ticket on our support center here https://9theme.ticksy.com We’d love to help you out with your issues.
Cheers!
Good day, I purchased this template quite a while before I implemented it. By the time I began to organise my website, the support period had passed.
Thankfully, your documentation is solid and I have successfully uploaded the template and 70% of it is up and running. However, the most important aspect of the template isn’t working.
My Portfolio CPT setting module, only allows two post types, as a page or a post. It does not give me a portfolio post type.
As a result, I do not have the Portfolio Post type settings in my dashboard menu listing, and naturally, i cannot build my portfolio, which is the bread and butter of my website and why I chose this template.
To pay $28 for your assistance with something that I didn’t cause, is a bit much to chew. Can you all kindly assist me please?
Kind regards
Hi,
Thanks for purchasing.
Please post a message to the following address. Our support team will assist and guide you with your issues.
Cheers!
Sory, this is the address:
https://themeforest.net/user/ninetheme-supportPerfection, all is well now. Thank you for an amazing template and most importantly, the prompt response and assistance. It is greatly appreciated.
Cheers
Hi,
That is absolutelly our pleasure to serve you 
Cheers!
Hi, I’m using the services item with the parallax background just like on your preview. I’m wondering: is it possible to make the parallax work also on mobile? Becouse on mobile you can see 3 x the image you put in there and it’s not very nice…
Hi there 
The parallax effect seems to be working as expected on our end. Would you mind to submit a ticket on our support center here: https://9theme.ticksy.com providing your website url, so that we’ll gladly have a look at this issue for you.
Cheers!
Hello,
i want to make my navbar srolling between elements in my landing page. I get despaired by the way to do it… cant figure out how it works. My ticket is #1439275
Hi,
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
Hello, the theme is simply beautiful.
Anyways, i’m wondering if in the future you’ll consider to add a pagination to the portfolio? Becouse my client has 70 different models as you can see on the page: http://www.danor.it/white-label/. This makes the page a bit slow…
Hi
Thank you for your nice words
We’ve noted this down for the future updates.
Cheers!
Hi, the component hero slider has stopped working and my home page is blank. It is obviously a bug of your product and I am not very happy with the fact that I have to renew support because of a bug that is your fault.
Hi there,
Thank you for sharing your concerns here but there is no such issue our end. Please post a mail with your website credentials to the following address so that we’ll take a closer look to find what the issue might be on your end :
https://themeforest.net/user/ninetheme-supportCheers!
Hello, Can you please help me with ticket #1386154 … it’s urgent! I have to start to add the portfolio.
Thank you
Ok
Hi there,
I’d like to remind you that that ticket has been resolved days ago. You can check your ticket #1386154
Have a lovely weekend!
Cheers!
I see the gallery supports a popup video window. That looks good but for my purposes I’d prefer a page load like the way you do with the “Branding: Project One”...the top center image in the Gallery. It opens a new page that slides in from the right. Can a video be put in place of the image slider currently there in that new page? Thanks!
Hi
Unfortuanetly not possible, need to write a lot of codes.
All the best
Can I add Vimeo and/or self hosted video to the blog? If so can the video play on the main blog page without going into the post details?
Hi
You can add it with attributes, details here : https://help.vimeo.com/hc/en-us/articles/115004485728-Autoplaying-and-looping-embedded-videos
Great. Thanks so much!
Hello again, this time it’s about custom colors.
I noticed that in theme options there’s the usual color select but there’s no hex value option. I have to use in the company’s red #e40001.
Is it really missing or it’s me who can’t see it?
Hi,
Please firstly make sure that you’ve all pluging updated and then submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
Hello, there’s been no reply for 5 days…Ticket #1386154 and Ticket #1384276
Hi,
Sory for the delay. There had been some technical issues, which slow own the response time.temporarily. Please check your ticket now.
Cheers!
Reminder: ticket #1386154 …Urgent!
Hello,
I bought the theme yesterday and started to work on it locally today. The visual composer plugin doesn’t work right. When i click on “save changes” nothing happens. Also it says that there’s a new version of it – maybe the update would fix it?
I tried to: disable all plugins – didn’t help uninstall it and reinstall it – didn’t work
Have you had this kind of problem before? Help!
Hi,
Thanks for purchasing. No, actually, it’s the first time we got such an issue. We encourage to engage with our support team by submitting a ticket on our support center here: https://9theme.ticksy.com You’ll be assisted and guided.
Cheers!
Hi, when a menu item has a submenu, it becomes unclickable. Can I fix it? Thanks
Hi there,
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will assist and quide you.
Cheers!
Hi,
First of all, I love this theme, but I’ve got some problems. I’ve got your theme installed and I’m having issues with the menu. The home page is a one-pager with the menu items referrering to certain rows in the page. I’ve got my portfolio set up with the “open in single page” option. That is all working fine, but my menu in those portfolio pages is ofcourse not working because it is referring to certain classes of my home page. This way you’ll never get back to the home page, so that makes the single page option useless with one-pagers.
So is it possible to change the menu on the portfolio pages?
Kind regards,
Joe
Hi,
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
Hi, how can I add a video file on the #home section of the homepage instead of using a youtube link? Keeping the same format.. Title, details, buttons etc.. Thanks
Hi,
Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers !
Hi, after the theme installation and the demo import through “One Click Installer” some features (like price table, portfolio, team) and pages like (pricing) are missing. Do I need to install xml data as well?
Hi,
Please submit a ticket on our support system here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers !