39367 comments found.
I would like to know the theme was $ 39 a week ago and now it’s $ 60 I would like to know why if it is possible with so much hesitation, I finally wanted to buy the theme but I see the price has changed I just want to have more information on this topic
Thank you
Hello @Abdre
Avada’s original price is actually $60, we had our Black Friday and Cyber Monday sale going on and the theme price was decreased to $39 due to that. The sale is now ended and theme is back to its original price as many other themes on ThemeForest 
Thanks
-Ammar
Hello there, I just purchased another 6 month of support, but I am still not allowed to submit a ticket. Please help, thank you in advance.
Hi there
Your support is valid and active, we can confirm that. We have sent you an email to check and get this sorted for you, please check your email inbox
We look forward to helping you!
Thank you, MB
Very Good theme but Envato token key is no longer working.
Hi there
Once you have correctly generated a token key and registered the theme, it cannot stop working on it’s own. Only one of two things have happened, (1) Your hosting provider is blocking the API URL and/or (2) the token key was revoked in your Themeforest account
We have reached out to you to assist and check the token key for you, please check your email inbox
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Do you have some video tutorials on your template? thank you
Hello @artGerchyk
To get you started you can go ahead and take a look at this Quick Start Guide we have here : https://bitly.com/
Also we have a very detailed and complete documentation on each and every feature and option our theme have here :http://bit.ly/1La5xgv
If you want to kick start your project you can actually import any of our demos you see at our demo preview page with just 1 click and all you need to do is make edits as per your own requirement to the demo and your website will be up, you can check all our demo items here : http://bit.ly/25RAZbd
Other than that we have an Awesome and friendly technical support department that is ready to help you out on anything that you need assistance with.
We are looking forward to welcome you in this Amazing community
We will be happy for you to be a part of this Amazing Community!
-Ammar
hi, I bought the Avada theme. the demo does not install. system staus and plugin attived ok. What should I do again? I have already arranged what was not right.
if I try to open a ticket I go out this: The Envato username mirumir20128 belonging to this purchase code is already registered. If you want to add this code to your account, please login and then you can add all your codes to your account. ....if I try to log in, it does not recognize the password. HELP ME!
Hi there
We have reset your password for you and sent an email providing the correct info, please check your email inbox
I have flagged your last comment to remove your email address from this public comment
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
How can I get a help from you with following issue…
With reference to Table design 2 ( )
I need to customize the look of the table so as to exclude the header of the table (green color fill area) where you put the names of the columns on your tables demo page.
So that the table has the style of rows with only grey lines under the text.
Let me know Thank youHello @Yauhen_Ospichyk
You can contact us regarding this by simply opening a support ticket by following the link below, our team will take a look at your query and provide you with the required assistance on this.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi
I am trying to submit a ticket but i cant, i get the error http://prntscr.com/hmc98i Also inform you that i am typing correct the code and i have http://prntscr.com/hmc9lj
Hi there
The screenshot you provided do not look as though they originate from our system. We can also confirm that you do have a valid and active support account with us. We have sent you an email for further assistance
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
removed.
I’m trying to create a Support Ticket. I copy the Purchase code, paste it and then hit Submit Code but nothing happens. PLEASE HELP!!!
Hi there
Are you using a different account? This username is not registered on our system -> ODMHouston – To register a support account for this username please follow these detailed instructions -> http://bit.ly/2lZSUPX
Or if you are referring to a different support account, please email your info to support@theme-fusion.com so that we can check into this for your
We look forward to helping you!
Thank you, MB
hi! i love avada !! i need some help please, #1 the Style.css, dont work with the child theme, i try everything, clean all the cache left and right and nothing. #2 – how can i make the Venues Pages Full-Width? i know you can doit in the avada Options in the bottom of the page in Post section, but the upcoming events in the page are not full-width
Hello @Oliver23
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi 1-Can I use purchased license for some domain? 2-can I use purchased license for subdomains directory(not a wordpress network)? 3-can I use purchased license for a wordpress network (wildcard subdomain)? Where is your translation file?is not included in download file? Thank you very much
Hello @ahakimabadian
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
You can contact our support regarding the translation and we will provide you with our localization directories there, its not possible to put the directory path here in the comments right now.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Hello, My this theme, https://avada.theme-fusion.com/agency/, doesn’t have a front end page for users, a login/sign-up page, or a login/sing-up/logout button for the main menu. How can I get those? Thanks.
OK, I just created new menu buttons/tabs for login/register and logout. I entered the my-account url to redirect to the register and login page. However, I don’t know what url to enter for the sign-out button, so that when users click on it, it sign them out.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Guys, just wanted to say how awesome the new Global Elements are. As a developer who is used to create instances / views and only update things once, this is amazing.
Thank you very much for your kind words, we sincerely appreciate it <3 The best is still to come
Thanks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
Is it possible with Avada to have a vertical navigation menu on the left side of the screen?
thanks
Hi there
Yes you certainly can. You can choose between top/left/right of the screen for the header position -> http://bit.ly/2B0Koqh
Or additional flexibility lets you keep your header position set to top, but add a vertical menu widget to a left positioned sliding bar set up -> http://bit.ly/2C0xd6N
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, i have created my website using your theme but now i cant use some of the Fusion Builder elements, can’t save. Please advise where goes wrong. My Avada theme version is 5.2.2.
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi is there any way to get an image to be the background for the flip box widget rather than a solid color? Alternatively is there another way to get a similar effect? Image with text on it to link to another page?
Hi there
Right now it is not possible to add a background image to the Flip Box, however, we have it listed for our developers to implement in an upcoming release of Avada. The only way to achieve that as of now would be to implement a custom solution
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
PLz urgent Only after latest update the website is messed up every few days or less. I have polylang with two languages for now over a year everything is perfectly working. Now out of a suddent a page woll dissapear or will show 404 altho it is there and when this happen only when i am logged in i can see it when am out i cant see the page First time this happened home page will only show latest posts altho i didnt xhoose that and the reading page is not the blog Bow today the hone page i. Arabic works when i clock eng it will show 404 error page
Hi there
It does sound like either the update was not performed correctly and/or one or more constituent parts like associated plugins etc, was not updated
We have sent you can email in order to help, please check your email inbox for our email
We look forward to helping you!
Thank you, MB
Hello, is there a way to import contact forms from demos?
I understand you can install entire site demos, but when selecting page demos contact forms aren’t included, I appreciate I can make my own easily, but when I do all styling is lost, and a couple of your demos certainly are a good head start to what I’m trying to achieve.
Hi there
If you install a demo that uses the Contact Form 7 plugin for the form, ensure that the plugin is activated when you do the demo import -> https://d.pr/i/I79r06
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
The help you have given me is to install a entire ‘site’ demo, Im specifically talking about ‘page’ demos as mentioned in my comments.
Hello @PixelPimps
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi – sure! quick question, I just updated Avada to new version 3.6.1 & I can’t seem to get latest visual composer 5.4.5 working with it—any ideas? (without having you login etc). when I try to edit pages or create new page there’s no visual composer choice, only fusion builder
also shows error on page edit at bottom Fatal error: Class ‘RevSliderSlider’ not found in /home/mysite/public_html/mysite.com/wp-content/themes/Avada/includes/metaboxes/tabs/tab_sliders.php on line 89
Hi there
As of right now, Avada 5.3.1 is the latest version of the theme and we do not have any reports of issues with the latest version of the Visual Composer plugin. Please create a ticket using the link below and our tam will check your install and assist you with this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi – thanks I just sent in ticket; do I need to create new admin user ID for you & send login/pass in ticket?
Hi there
If it is required for us to take a closer look at the install and help, yes then please provide the info in the support ticket so that we can inspect the issue in situ
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi – I’ve bought 12 Avada licenses over the years and love the theme, it’s the only & last wp theme I’ll ever need; thx for updates & support .. happy holidays!
Hi there
Thank you so much for your kind words and your Avada loyalty, it is humbling and we are sincerely grateful! Sharing this with us motivates us to no end, I will be sharing your wishes with our whole team
Happy holidays and thank you, MB
