Hi,

The CSS will work for both, however, the issue with mobile is that in recent updates many devices including Apple devices auto play is completely disabled for any videos (to prevent unwanted data usage).

- AJ

Hi,

It looks like our server was down for a little bit yesterday. Did you manage to get it working since?

- AJ

It looks like our server was down for a little bit yesterday. Did you manage to get it working since?

- AJ

It’s working today, thanks!

Great! If you have any other issues or questions please let me know

Hi,

By default there isn’t any max height/size on the logo.

Can you make sure there isn’t a fixed height set for the logo in the Customizer? If you imported a demo it’s possible it’s using the shrink logo height setting which is limiting the height – https://www.youtube.com/watch?v=sUxnwB0JQGU

- AJ

Hi,

The pixalation you see is just the downsizing of the image since it’s a MASSIVE image showing at a smaller size. This is the original image – http://test.anba2018.com.ar/wp-content/uploads/2017/12/ANBA-Logos-Web_ANBA-LOGO-HOR-BLANCO.png

To avoid downsizing issues you would either use an SVG image or you would want to crop the image to be the same size as it’s going to show as on the website (not only for downsizing but also loading times).

In terms of position they look the same to me in both browsers (both of mine are up to date).

Have you considered maybe using header style 3 instead for this site – http://test.anba2018.com.ar/index.php/comite/?header_style=three – since you do have a larger logo with some text that may be harder to see on smaller devices and takes up a lot of room on scroll.

- AJ

Hi,

You just have to use an if else statement to check for the current page like this:

function my_header_logo_img_url( $logo_img ) {
    if ( is_page( '1' ) ) {
        $logo_img = 'YOUR CUSTOM URL';
    } elseif ( is_page( '2' ) ) {
        $logo_img = 'YOUR CUSTOM URL';
    } elseif ( is_page( '3' ) ) {
        $logo_img = 'YOUR CUSTOM URL';
    }
    return $logo_img;
}
add_filter( 'wpex_header_logo_img_url', 'my_header_logo_img_url' );

But if you are doing different “sets” of pages it may be easier to create a parent/child page structure on your site and instead check for the page parent and change the logo based on that.

- AJ

Never mind. I forgot I had the set the homepage to Private. Weird error to get for that, though.

Hi,

There isn’t a built-in option for scroll to sections because in order to have this it requires a fixed header height (usually with an absolute position) and you can’t have a custom footer. That’s why when you see themes that include this functionality they generally have a different header and footer then the default theme header/footer.

Total does support local scroll sections though – https://wpexplorer-themes.com/total/docs/creating-local-scroll-menu/ – which is more common and better for mobile devices.

Or you can use a 3rd party plugin or custom JS for adding scroll to sections if needed.

- AJ

Hi,

Make sure your theme is up to date. This could happen if WooCommerce is updated but the theme is not:

• http://wpexplorer-themes.com/total/changelog/
• http://wpexplorer-themes.com/total/docs-category/updates/

- AJ

Hi Michel,

Not sure what they mean by that (should work on any html site)...But I use http2/spdy on the main Total landing page via CloudFlare – https://cl.ly/oNI8 – and it works just fine there

- AJ

And you can verify that here – https://totalwptheme.com/cdn-cgi/trace (notice the http=h2)

Hi,

Is your page “Strengths” published? Also can you double check the ID added in the CPTUI settings. I tested locally and it’s working for me correctly. When looking at the code – https://cl.ly/oMmD – you can see it will only display if get_post_status returns true so if your main page isn’t published or the ID isn’t a valid post ID it will not display. Can you double check?

- AJ

Hi,

I am seeing a second version of jquery being loaded on the page in a RAW page builder block – https://cl.ly/oMxw – while I don’t see any errors in the console I believe this is causing the issues with the all the theme’s javascript which is loaded after it in the site footer.

You can see other pages without this added script are working correctly such as this one – https://synergymerchants.com/blog-2/

- Aj

Thanks very much for your assistance.

Hi,

You mean the overlay? You could just set the Total mobile menu to overlay – https://wpexplorer-themes.com/total/docs/mobile-menu-styles/ – then use this CSS to display it always: https://wpexplorer-themes.com/total/snippets/mobile-menu-always/

Or you can even use a html to add a custom toggle if you prefer to the header or wherever you want to show it. As long as your custom toggle link has the classname “mobile-menu-toggle” it will open the mobile menu.

Or you can use the very popular plugin instead named SuperFly menu (on Codecanyon).

- AJ

Hi,

It was updated recently due to some important changes in the theme are you using the latest version – https://wpexplorer-themes.com/total/snippets/search-placeholder-text/

- AJ

It still does not work.

Sometimes a customer is trying to modify a search placeholder that isn’t actually a part of the theme, like the search box for WooCommerce or another 3rd party plugin so the snippet won’t work. Can you let me know exactly which form you are trying to change? If possible share the URL.

- AJ

Please help. How can we enable this? I don’t mind changing something in the core files. Thanks

Hi,

The music is disabled by default on video backgrounds. If you use self hosted videos it would be possible to enable pretty easily using the following code:

add_filter( 'vcex_self_hosted_row_video_sound', '__return_true' );

If you must use youtube I would recommend using the bundled Slider Revolution plugin instead so you can have the background as a layer and control all the settings.

- AJ

Here is a link to a screen shot: http://www.dogtraining.me/wp-content/uploads/2017/12/Screen-Shot-2017-12-13-at-5.58.47-PM.png

AJ, I am getting the following error:

Warning: Invalid argument supplied for foreach() in /public_html/wp-includes/widgets.php on line 1322

Warning: array_merge(): Argument #1 is not an array in /public_html/wp-includes/widgets.php on line 1159

Warning: array_diff(): Argument #2 is not an array in /public_html/wp-includes/widgets.php on line 1160

Warning: Invalid argument supplied for foreach() in /public_html/wp-includes/widgets.php on line 1162

Warning: array_merge(): Argument #1 is not an array in /public_html/wp-includes/widgets.php on line 1170

Hi,

When you say “I downloaded a new theme today” do you mean an update? Or for a brand new site?

The front end issues with the site are because there is a random script tag added in the header somewhere – https://cl.ly/oLsL – which is breaking the whole rest of the site so CSS isn’t loading properly. Please double check any extra code added to the site.

The issue with the Plugin not installing is generally a server issue with permissions because the plugin is actually located inside the theme which means it’s on your own server so if it can’t be installed or updated then your server is blocking access to your own files. You may have to contact your host for that.

The issue with the widgets could be anything, since it’s coming from a core file. These aren’t something that should be coming from the theme (no one else is having that issue). Is everything up to date on your site (all plugins and WordPress?) and did you try disabling any other plugins to see if any are causing the issue?

If you want you can submit a private ticket so we can look at these issues for you – https://wpexplorer-themes.com/support/

- AJ

Hi David,

This is AJ the theme developer (Envato is a big marketplace where independent sellers sell products – like myself).

The theme file is definitely not corrupt – we have over 28,000 customers using the theme and it’s also being used on our demo.

It sounds like your webhost doesn’t know what they are talking about.

Are you having problems installing the item? – https://wpexplorer-themes.com/total/docs/theme-installation-errors/

It’s possible you may be trying to upload the incorrect zip file (most common issue0.

If you need or want any assistance with installation you can always open a private ticket as mentioned in the docs here – https://wpexplorer-themes.com/support/

- AJ

Hi AJ I fear I don’t know how to link to an empty checkout. The link to the festival site is https://www.themorayway.org.uk/festival/. Checkout would be just /checkout/ at the end but doesn’t work for me if basket empty so can only suggest you basket an event and have a look. You will see I have added text and card icons in place of normal shipping details and have accepted that as a solution – much as you suggested I think. Going through to checkout now seems to reliably give card detail option fairly prominent (think I chacnged a setting in th express gateway pugin). Gave up trying to replace the default paypal logo/mark. Hope you really didn’t spend all your ‘holiday’ working. I ve decided I’m elderly enough to justify getting an electric mountain bike for the Spring. All the best, David

Hi David,

Oh yes, I meant just a link to the shop I know I’ve helped you in the past but I also help hundreds of people daily so I forgot what the URL you are working on was.

Yes, the reason it’s not showing the old checkout buttons is because the checkout doesn’t actually support credit cards now. It only supports paypal, direct transfer or checks. So wouldn’t make sense and it would be incorrect to display the visa, american express, mastercard…etc icons.

- AJ

Hi AJ, Hope by the time you read this you have enjoyed a New Year break. I confess to being confused and would welcome further advice if poss. I think I started to use the Express Checkout plugin after reading the Paypal site prior to connecting the shop to Paypal. (The old site used Paypal so it was the default option). Paypal’s terms for charities are also favourable so no driver to change based on charges though happy to do so as necessary. I have picked up the idea that the express checkout offered advantages including better security than the old which can lose customers who cancel on the paypal pages (or so I read and that would explain one or two hiccups last year). I am thinking that most of ‘express’ advantages refer to Paypal account holders. We also are not using an express checkout buttom on the basket page as we need them to agree ‘Terms & Conditons’ and using the express button just sends customers back to the checkout page with no explanation of why!! Thus I can see that we are not really using the ‘express’ part of the system. However I have not noticed any difference re credit cards. Trial bookings have gone through. If you ‘Proceed to Payment’ from the Checkout page then the card option is actually more prominent than I achieved using Standard Paypal. I chose the card icons displayed because these are the ones Paypal specify as being accepted. I can’t send a screen dumpof the Paypal page because the Firefox screenshot thingy is not working there. This is the link to my wifes walk – https://www.themorayway.org.uk/festival/events/lowlands/river-findhorn-a-walk-on-the-wild-side/ – this is the one I use for testing. Any further comments/advice you could give based on your expertise would be gratefully received. Best wishes for 2018, David

All you need to do is update your theme and you should see a notice in the WP admin to update the plugin. Please have a look at the docs here – http://wpexplorer-themes.com/total/docs-category/updates/

If you have any issues with that, let me know.

- AJ