2205 comments found.
Looking forward to the update – incompatibilities with WooCommerce and other Plugins are increasing!
Hi,
It will be available soon, thank you.
Regards.
8 Months since the last update, weeks and weeks since it has been “coming soon”. Is this a theme you no longer plan on supporting on a regular basis? If so, please tell those of us using it we’re on a soon-to-be outdated theme…
Hi,
Truly sorry for the inconvenience, Dev Team is working on this update, we will try to release it asap.
Regards.
Hello, Is it possible to add more than 10 sliders in the Edge Slider? Thank you!
Hi,
It’s possible, there isn’t have any limit on this.
Regards.
Hi,
I would like to remove the TEXT from Page Title, but not the image. How do I do that?
Hi,
We can use the custom css to make it, please kindly open a ticket at the support desk and provide your site info so our supporter can help you achieve it.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, we have recently upgraded to the latest version of The Ken and have followed your instructions to update WPBakery Page Builder. However, it is still asking us to activate the Visual Composer Licence (leads to an Envate login screen). Any suggestions for troubleshooting this would be welcome. Thank you. Lisa
Hi,
What version of the Visual Composer plugin are you using ? The latest version included in the Ken theme is 5.1.1
If you already had this version, please kindly stay tuned until we release an update for the Ken theme and included the new version of the VC plugin.
Regards.
Thank you. Our version is 5.1
You can follow this document to update the Visual Composer plugin:
https://themes.artbees.net/docs/update-wpbakery-page-builderRegards.
Thanks. We have followed these instructions but can only use the Backend editor, not the Classic editor. Would the problem be solved if we purchased a licence for the page builder directly?
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Update your theme, please. Or at least please update just VC version. Surely Jupiter isn’t taking ALL of your resources….
Hi,
The update will be released soon, thank you.
Regards.
The edge slider will only show three slides. I added a new slide and it will not show. I’ve cleared the theme cache and the browser cache and my slider still won’t show. How do I correct this?
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Would be great if you update visual composer very soon first. Causes a lot of issues. Rest of theme needs update too. We´re all waiting for month now, so hurry.
Hi,
We’re working on this, thank you so much.
Regards.
When is the new update coming? I see comments from months ago saying soon? The plugins and PHP desperately need to be updated. Causing endless issues with my clients site. Considering finding a new theme to rebuild with. Disappointing considering Artbee’s is a Power Elite Author. It’s been 7 months since the last update…..
Hi,
Sorry for the inconvenience you got, Dev Team is working on this, a new update will be released soon.
Hope you understand this matter, thank you so much.
Regards.
You are one big joke guys. Your attitude is unbelievable. This theme has a major bug that creates duplicate content in blog and tag pages and your guy is telling me that your main focus is Jupiter and it’s going to take months even if he reports it to the dev team. Did I miss a small print that says: We are not going to give a f… about bugs cause we don’t care about this theme ? I’m not being picky. This theme is filled with bugs that I have never asked to fix but this is too much.
Hi,
Sorry for the inconvenience you got, this bug has been reported and added to our list, Dev Team will implement this fix in the future update.
Hope you understand this matter, thank you so much.
Regards.
Hello any news on a release of an updated version of the theme, the last update seems to be back in may?
Hi,
Sorry, we don’t have an estimated time for the update, but we’re working on it, please kindly stay tuned.
Regards.
Hi,
I originally purchased Ken a while back and registered the product with my product key on your website to get an API. However, I no longer have access to the original registered email address, and don’t remember the password for it either. As such, I registered a new account on Artbees. I was able to successfully add my Jupiter purchase, but when I try to add my Ken purchase it says that the product is already registered (on my old email address).
Please advice as to who I may contact to have it removed from the old email address and added to the new one?
Hi,
Please kindly email to alex@artbees.net and include the following information for account related issues and request for the email change:
Purchased information
The current email
The new email
Regards.
do you have predictions for having the new release of the ken? js composer works really bad …
Hi,
The Dev team is working on it, we will release the Ken theme update with the VC latest version soon.
Regards.
Thanks bye.
Thank you.
Hello, I baught your theme few years ago and I LOVE IT.
but I have one question obvious !
I don’t know why my page builder plugin is still not working when i want to custom my page.
In fact the plug in is rolling (with the wheel in left hand side) but all content are not loaded.
The page is clean (everything is ok) but the administration is not accessible.
Here’s the website if you want to have a look.
www.atelierfilrouge.com
Expecting your answer ASAP
please
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hey mate !
I can’t find back my login (when i baught that theme) with my purchase code but if i send you the URL of my website you could have a look if It’s ok for you…
Plese help me..
All of my content is uncustomisable now 
Thank you
Hi,
Firstly, I see your account didn’t purchase the theme yet, we can’t support without it.
Secondly, this section does not focus on the Technical Support due to the lack of function, it should be done through the ticket system.
Regards.
Are there any other compatible slider options besides the Edge Slider? Edge does not show at full width even with the “full width” feature is enabled in the page section.
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Firefox cant work any more with the theme on backend, because of Visual Composer TINYMCE issue.
Now what?
Hi,
Sorry, please kindly temporary use the Chrome browser to avoid this matter at the moment, we will release a new version of the Ken theme included the latest version of Visual Composer plugin asap.
Regards.
I do not want to use Chrome. I do not like Chrome. I want to use Firefox. Right now you have firefox to be 15 verions behind, because you didnt want to update or push an update and we have non functioning sites.
Sorry, I understand your feeling but this is something we can’t solve right away, it needs time to make the theme fully compatible with the Visual Composer plugin latest version (it recently released a new version), we’re running with it.
Hope you understand this matter.
Regards.
No I do not. We ask for a lot of time now and you just ingore it. Issue my Refund NOW.
Sorry for the inconvenience, we are sorry to hear that we can not have you among us anymore. However, I should tell you that the refund process must be requested from Envato market, so it would be great if you just ask them the refund. They will send it to our managers and if the request was valid they will accept that.
You can check this document to know more:
https://themes.artbees.net/docs/getting-refundRegards.
Can you push the updated of Visual Composer AT LEAST. We do not ask anything else, just the update for it, so we can manage to have our sites working properly. It makes conflicts on old version and there are also security risks. Why not just release that when we ask for it?
Hi,
Truly sorry for the inconvenience, we’re working on it.
It’s not easy to release a new VC version only because the theme must be adapted to compatible with it first before release it for the customers, it needs time.
Hope you understand this matter, thank you so much.
Regards.
A) How’s about that UPDATE…
Please stop spamming your paying customers with ‘please submit a ticket’ ——They’ve asked you here, answer them here. Please. It’s a courtesy.
Your ticket system just takes accountability off the public record and detracts from you reputation. Answer the people. UPDATE. You’ve made a billion dollars, make an update. Even if just to include update to Visual Composer / Page builder. DECENCY wins. PEOPLE remember.
Hi,
This Comment section just focuses on the Pre-Sale questions only, if the questions related to the technical, we need to support via our support system for more facility > this is the purpose of the support system.
However, with your question, I can confirm that we’re working on it, although it doesn’t have an estimated schedule for the release but it will be released soon.
Thank you.
Regards.
Hi, I recently purchased your Wordpress ken theme and I am having trouble importing the demo content? If possible could you please give me some direction on this?
thanks
Hi,
Thanks for supporting us, you can follow this document to know how to install the template to your Ken theme:
https://themes.artbees.net/docs/installing-templateSince you’re new with the theme, this document will help too:
https://themes.artbees.net/docs/installing-pluginsIf you have any question, please kindly open a ticket at the support desk below so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Thanks for the documentation! it was a real help!! Great theme, best of luck!
Thank you so much for your feedback, really appreciate.
You can also share your experience in the Review section here so the other customers will know:
https://themeforest.net/item/the-ken-multipurpose-creative-wordpress-theme-/reviews/7281173Regards.
Hello, it’s been 6 months we’re waiting for an update…
Have you planned to release when?
Hi,
Sorry for the inconvenience, the new update of the Ken will be released very soon.
Regards.
Another 2 weeks gone… can you explain to all of us the meaning of “very soon” for your Company?
Hi,
As you can see, the Visual Composer plugin just released a new version, it makes us pending on release the update because we need to make sure everything is fully compatible.
Hope you understand this matter.
Regards.
Yes I understand you, but for Jupiter theme you made updateds every 2 weeks… we, as a community, ask to update the theme more frequently like Jupiter.
Thank you.
Yes, we understand your idea.
Regards.
