21548 comments found.
Has your theme a standard non modified markup for main product image of WC 3? I am asking you that question, though I have already bought your theme, because I have a plugin with a feature that needs to work on a theme with those characteristics, as per the developer advise.
Hi,
No. But I guess it can be done via a child theme..
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Does the theme use standard WC 3+ markup and js scripts for the product main image?
Please see the comment above.
I need help, I am trying to install plugins and i keep getting this error message. How can i fix this error? Installation failed: Download failed. cURL error 77: Problem with the SSL CA cert (path? access rights?)
I just downloaded a plugin and uploaded it manually and i got this error.
Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/wtgemededu/public_html/wp-includes/update.php on line 156
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
sorry i don’t understand how it is possible to change image header. i wuoldn’t use slider revolution so i deactivated this plugin, and now i’ve a white space…is it possible to insert an image here with effect like fade, zoom in, parallax, how i have o do? thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
sorry, how many time to have answer via ticket generaly?thanks
Hello,
Our usual turnaround time is 24h on business days. (Note that unfortunately we do not process tickets on weekends.)
24 hours i think it’s very much to support and withouth weekend, no good for me . we purchased the theme, so we would have priority i think
.. priority over whom? Over other people who purchased theme same as you did?
Sorry we do not prioritize no one. You don’t want somebody else’s ticket prioritize over yours, so you have to wait longer? Right?
Hello, I have installed the7 for my client a few month ago. Now, my client would like to add the german version but on another domain: same website, same client, but 2 domain name. Do I have to buy a second license?
Hi,
Mist probably – no. However you need to get a confirmation from Envato.
ok, thank you!
Hi! My Friend purchased this theme and show me. I like it, but firts we want to test it to decide, is it what we need or not. Is there any trial or demo purchase code to see, how the theme works in real life? Thanks
Hello,
I’m afraid, no.
There are three Go Pricing demonstration in your bundle. Could I get all demonstration in Go Pricing samples?
Hello,
All available demo tables can be found in full theme package.
A for standard GP demo content – we cannot provide it since plugin author forbade it.
Wow…i updated to v6 only and found old editor was missing and i was devastated. I told myself “wow they made it worse…what where they thinking…” then i realized there is “Edit in Back-end” and it just made my day 
Don’t ever get rid of back end editor we used to it.. Have a nice day!
Hi,
No worries – we will not
I’ve searched all over and about 10 people have asked how to remove the underline per standard text links. You never provided a simple answer. I am now the 11th person. Will you please provide simple CSS so that my text links will no longer be underlined? Thank you.
PS: to be clear, the CSS style should be reversed. The text link itself should be colored with no underline, but then the HOVER should show the underline. This would be consistent with how your underline menu style works. Thanks.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi,
How do I update the whole theme? I am at 5.5.0.1 and would like to get to the latest version as seamlessly as possible. I’m using the Child theme so any customizations should be ok (hopefully). Can you tell me more about the white label feature that is now available?
Hi,
Dashboard > Updates or Appearance > Themes interface should let you update the theme.
Needless to say theme should be registered and with purchase code. Also if you have renamed the parent theme updates naturally will not be available (because theme will not be identified as The7).
As for customization in the child theme. Most probably everything will be intact. However we strongly recommend making a full backup using “All in One WP Migration” plugin.
More details on the White Label tool can be found here: http://guide.the7.io/start/#white-label
Are there any templates without a large image running across the top of the home page,......... Thanks
Hi,
Like on http://the7.io ?
Hello, I have already bought this theme, and may buy again. I was wondering if I want to set up with Woo Commerce, would I first design the site with “The 7” then add Woo Commerce, or start with Woo Commerce off the bat. Thanks
Hi,
We recommend installing WooCommerce before designing a site, so you can set everything up at once. However you can also install WooCommerce and set it up later down the road.
A wonderful theme! The wizard and the whole experience are just amazing!
Hello,
Thank you for feedback!
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it. — When I try to Slider Settings>Problem Handlings No respond after click button on the right column
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I already open my “2 tickets” since 15 Dec 60 but nobody answer me. So I want to fin out where to get support
Hi,
Please be advised that we process tickets only on business days. A bit patience – our guys will get back to you really soon.
Does this include Instagram integration?
Hi,
There are plenty of third-party plugins to implement this feature 
If several people are having issues with visual composer and you won’t answer their questions on here. Why don’t you at least post an answer on support forum. I have done a search and cannot find anything with the recent problems with visual composer. Now I have to submit a ticket and wait 5 days for a response. Why don’t you post solutions for everyone to read? Very frustrating support.
Hello,
Because:
a) there are no “several people” you are referring to;
b) there are no known issues with current version of WPBakery Page Builder (formerly Visual Composer).
All we’ve seen so far are people using very old version of the plugin with newest version of WordPress. Which are naturally not compatible. There’s only one solution in this case: update.
Hi, how can I change the ”search results” layout? Now is showing a grid, I need a list…..didnt find the actual answer here…..
Hello,
I’m afraid there’s no such capability at this moment.
Good evening. I notice that after the last update, visual composer no longer saves chamges to text blocks. There is a problem with updates? What is the solution please? Thanks for your answer and for your help.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Thanks a lot for your answer. I opened the link but I’m not clear where to write my problem. I created a ‘new ticket’ but I have not found the space to write but only drop-down menus. Can you help me please? Thank you very much
I solved previous request but I do not know how to find the Item Purchase Code in order to add my ticket. Can you help me please? Thank you very much!!!
Hi, Quick question: Are the next level indicator icons removed form the mobile menu if they are not selected in the theme options? Mine are no longer present since one the last updates across multiple sites running The7.
Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi. Really great theme ! Thx ! I have a problem with this plugin: Clever Mega Menu for Visual Composer. When he’s activated, the color selector of Visual Composer doesn’t work (exemple: Row: Background style: single color -> Background Color ). Do you know if a solution could be find ? Thank you for your help.
Hello,
Though The7 is extremely plugins-receptive, we cannot guarantee it will work with all of them.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and TRY to assist with it.
Thanks!
Is the UberMenu plugin compatible with the The7 Theme?
Hello,
No.
