164 comments found.
Hello,
I opened a private ticket two days ago and haven’t gotten a response. PRIVATE TICKET #1511593 I would appreciate if you can help me with this matter.
Thank you! Carol
Hello Carol,
Thank you for reaching us. We are a bit overwhelmed with tickets these days, so we couldn’t cover all support requests within a day. We ask you for a little bit of patience, our agent has already referred to your request.
Best, Edge
Thank you for your answer. I am putting the video in a content layer but I am still unavailable to manually play the video on mobile. Can you please help me with this matter? thank you!
As we said before, we are crowded with tickets these days, so please be patient. Usual response time on ticket system is up to 24 hours. Our support team will get back to you as soon as possible.
Edge
Any luck with this answer?...
Hello,
Support replied to your ticket already, Please if reply back if you still have problems or for any additional questions.
Edge
Hi author i need your contact details to discuss something related to this theme..i am almost ready to buy this theme you can also leave me a mail tanmay.lpu@gmail.com
Hello,
Feel free to write us at support@edge-themes.com Looking forward to hear from you!
Best, Edge
The header is blank when installing the demo. Where and how do I fix the background header picture? Cant find that option anywhere
Hello migalius,
Thank you for reaching us. One of our support agents has already responded to your question here https://edge.ticksy.com/ticket/1505892/ feel free to continue our conversation there.
Best, Edge
Hi, Love your theme! Is it possible to have a full screen video on the head of the home page, readed automaticaly?
thanks,
Hi,
Thank you for your kind words 
.
Yes, you could set Full Screen Page on the top of any page.
For further assistance, our support team is on your service at https://edge.ticksy.com/
Best regards,
Edge
Just purchased the Silverscreen template a few days ago. I noticed that the Visual Composer page builder did not come with the theme however WPBakery Page builder did. I was instructed to activate the page builder however was redirected to purchase a license. What gives?
Hello,
Thank you for taking interest in our theme. Please, note that Visual Composer is previous name of WPBakery page builder. And this plugin is our main page builder and it came bundled within our theme. So, there is no need of activation. Please, check this article https://edge.ticksy.com/article/11410 For any further assistance, our support team is on your service at https://edge.ticksy.comEdge
Hello,
We bought your theme (http://silverscreen.edge-themes.com/) and we were customizing it with our website content (http://www.nwp.ae/) and we were having some difficulties in changing instagram`s icon on the theme. It currently has the old instagram icon but we wanted to change it to the new instagram logo. Can you help us with that? Thanks
Hello,
It probably can be done with some css code. Please just submit a ticket to our support at https://edge.ticksy.com and share a link to your site there so they can inspect element and in order to be able to suggest a workaround.
Thanks, Edge
Pre-purchase question: For gallery images (or portfolio reviews, whatever) can you customize what appears on hover? I would like to to control a title, subtitle.
Hello,
And thanks for writing in.
You can choose one of several hover types for each portfolio list https://www.screencast.com/t/6yJdXFda09qK so all portfolio galleries can have info on hover for example, like on this page http://silverscreen.edge-themes.com/gallery-four-columns/
Edge
That’s excellent. Thank you. Can the info on hover be customized though? ie custom Title, subtitle, – or is it limited to the title and category of the item?
Hi again,
Hover info is limited to item title and category and it can’t be changed. It is coded like this because available amount of space is limited for smaller grid, and adding custom content won’t fit most of the time.
Edge
Is it possible to advise how to just hide the category on hover? So just the title appears?
Hi there,
Yes, that can be done with some css code, so if you decide to use the theme just contact our support trough https://edge.ticksy.com/ and they will provide you with necessary code.
Edge
Great. I’ll do that.
You’re welcome.
demo import stops at 50%, please help
Hello there,
Please, follow this article where you could see easily solution in order to fix this common issue with demo import https://edge.ticksy.com/article/10241
Best regards, Edge
Hi,
I purchased this theme few days back.
The theme is working fine, but some elements are not at all showing on the page like counters, pie-charts, progress bars…
I’m getting some js error in console.
<figure>Please give me solution to make everything work fine ASAP.
Thanks
Hello,
Thank you for choosing SilverScreen. Please, reach us here support@edge-themes.com and include your site URL with wp-admin access so we could investigate. Thanks
Edge
Hi, the requested details are sent to the support@edge-themes.com email id.
Hi,
Basically, this happened because of background image in title area.We implemented some php function for our title area to get all information about your title image (width, height, title etc) and these information’s (parameters) we used in our scripts so you can have some animation and effect for parallax for example in this case for page you provided. And this is some times happened if your server have some other configuration then default, url path of title image is different then domain and etc. Solution to fix this is just to go to edit this page and to disable title area, or just to upload your own image, because when you import our demo, image dimensions from our server cannot be calculated well.
Best, Edge
Thanks for your support, it is working fine.
Glad to hear this! Thank you for the update!
Hello,
Please, submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly assist you .
Edge
Is it possible to have a video running in place of the main slideshow on home page?
Hi,
Thank you for taking interest in our theme. On the top of our homepage is added Revolution slider. You could add video slide of course, instead of an image.
Best,
Edge
message deleted solved it myself
I am trying to find a theme that is meant more for me to make my own reviews. I see that it is possible to review movies with your theme – are there any menus that allow users to sort my personal reviews?
Hello,
Thank you for taking interest in our theme.
You could write a comment or like blog post https://www.screencast.com/t/PnE9O9bESLF
There is no option for other reviews or sorting of them, unfortuantely 
Edge
Hi I am not able to Download Demo backup . Please provide Zip file of content
Hello there,
Please, check this article where common issue with demo import has been explained https://edge.ticksy.com/article/10241 For any further assistance, our support team is on your service at https://edge.ticksy.com
Best,
Edge
I have already done that Setting on localhost it is tuck on 80%
Hi,
Please, reach our support team at https://edge.ticksy.com Just submit a ticket and include your site URL with wp-admin access and they will help you with this part.
Best, Edge
Hello! I wanted to check if there`s a PSD file for this theme?
Hi,
Thank you for taking interest in our theme. Yes, we will send you PSD files on your request after purchasing.
best,
Edge
Hi! I’m trying to set my homepage as ‘movie-showcase’, but I looks to be created just with the ‘revolution slider’ and that isn’t included in the demo content. When I edit the page ‘movie-showcase’ it’s all blank, except for the slider shorcode. How can I create a similar homepage? Thanks!!
Hi,
You should just import this rev slider. Please, check this article https://edge.ticksy.com/article/10364 For further assistance, our support team is on your service at https://edge.ticksy.com/
Best,
Edge
Hi. When I activate this theme it looks nothing like what your sample theme looks like. Just shows my posts in text. No image in the background or menus at the top. Any advice would be appreciated, not sure how to get it as it was advertised.
Hi,
Welcome and thanks for using our theme!
We have located your ticket on our support forum. Support agent has been assigned to your ticket. It will get responded on as soon as possible.
Best, Edge
is your theme perfect enough !!! I don’t see any updates !
Hi,
Welcome and thanks for taking interest in our Silverscreen theme!
We are constantly working on updating all our themes. Our developers are working hard on preparing updates for all our themes, and we will release them one by one. At the moment we don’t have any ETA when this update will come out. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please submit a ticket on our support forum at https://edge.ticksy.com/ and one of our support agents will provide you a newest version.
Best, Edge
Would like to purchase this great template, but I couldn’t find any info on the SEO setup for Yoast or similar?
Hi,
Welcome and thanks for taking interest in our theme!
Our theme does not include SEO since WordPress Codex recommends usage of the plugins to accomplish that. A plugin that is officially recommended by WordPress is Yoast SEO. https://wordpress.org/plugins/wordpress-seo/
Yoast SEO has many advanced SEO options. Here is to link to the plugin’s documentation https://yoast.com/wordpress-seo/
Best, Edge
Hello, theme is not working ? If im active this theme and upload silverscreen-export.xml error ;
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3072 bytes) in /home/xxx/public_html/wp-admin/includes/deprecated.php on line 1196
and not open wp-admin
now problem solved but not working import demo
Hi,
Welcome and thanks for writing in!
We have located your ticket on our support forum. Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
The theme is showing up with live preview, but there are virtually no controls, and none of the templates.
Hi,
Welcome and thanks for choosing our theme!
We can see template preview on our local servers. Please take a look: https://www.screencast.com/t/RJpfl6PAQI1
If you need any assistance for setting up your theme, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
Thank you, having issues importing demo all content with , increased upload_max_filesize = 200M all content and Import attachments but freezes at 50%. What is the size, I’m on a shared server. Will but in ticket. Thank you
Hi,
Thanks for replying.
This problem is common and solution can be found in this article: https://edge.ticksy.com/article/10241/
If the problem persists, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
