13535 comments found.
Guys, the impatience is growing strong in me. It’s been around 2 DAYS since I’ve paid you for the customization services, which should take – according to dev Ken Nguyen – one day. From what I see there is still nothing done from the things that I’ve requested. What seems to be the problem with my requests? If you have any problems that are causing the delay at least contact me somehow. This is not a good customer service.
Hi toke7,
So sorry about the delay. Our team is checking your request again and will get in touch asap.
Ken, I’ve send plenty of messages to the team, both via your support forum and via email yesterday and today. It bugs me why there still has been any action undertaken, since I was assured that all my requests will be done within one day? How do you plan to resolve this?
Hi toke7,
I will check all those things again and keep you a processing update soon. Once again, so sorry for the inconvenience.
Ok, that will be great. I understand that in your line of work some delays might occur, but what I need is any form of contact from you guys just to know what’s going on. I am waiting for an update.
Hi toke7,
Thank you for the patience, I really appreciate.
When can I expect the requested things to be handled and executed? Are you able to them today? Please remember that I am not the only one waiting for those customizations – my client also is… I hope to get some more info from you swiftly.
Hi toke7,
The blog redirection is set up. Please check again.
We will continue checking your request about the WooCommere and Membership soon.
PS: Huyen is sick, she not working… A bit overloading here. Sorry.
It is working exactly as requested – thank you. However – please let me know how can I translate the „You need login to access the content” phrase? I use Loco Translate for all translation work.
Please check my request on WC and membership paymwnt integration, AS WELL AS request for modyfing the registration form – I needed to add three fields – named – „CITY”, „DATE OF BIRTH” and „SOUVRE ID” (the last one is basic text).
I also asked Ken (was it you?) about plugin that enables administrator to confirm or decline newly registered users.
I hope Huyen gets well soon!
Hi toke7,
I will get back to you after the lunch 
. Please wait.
Aaaand?
Hi toke7,
I’m afraid we just need some more time. We are finding a 3rd solution for PMP checkout via WooCommerce system.
Please let me know when this is sorted out.
?
Mate, what the heck is going on? What’s with the holdup? Why am I not having any contact with you? I have paid $51 for this customization work that’s now taking THREE DAYS! Please, make it your priority!
Hi toke7,
I’m going to email you the details.
Ok I am waiting.
Guys, I am sorry but this is starting to be a decent farce. While I was waiting for your e-mail I have managed to resolve my problem with custom registration fields on my own, by installing 3rd party plugin. I am still waiting for response about the Woocommerce and PMPro integration. If I don’t receive it in the next 24 hours I will have to apply for a refund of my $51 payment that I have placed to make these customizations possible.
Hi toke7,
The custom changes is for unlogged in users when access blog posts. We made it done. ABout the WooCommerce and PMP integration, we found this solution https://wordpress.org/plugins/pmpro-woocommerce/
And we are going to set it up on your site. Just wait for it.
No the custom changes were for:
1. WC+PMPro integration 2. Custom registration fields (already done by myself) 3. Restricting access to blog posts for unlogged users (done by you guys).
I am waiting for the no. 1 to be implemented as I requested, according to this workflow:
1. User enters the single course page. 2. User interacts with BUY MEMBERSHIP button. 3. User is redirected to WooCommerce checkout where he/she loggs in or registers. 4. User makes a purchase using desired WooCommerce method.
Sorry for being pushy about this but you guys told me that it’s gonna be done within one day, and my client is getting really frustrated about the delay.
Hi toke7,
I have sent an email. We will discuss more about this. So sorry for any inconvenience you had.
???
Hi toke7,
Yes, it has to be done today.
Please, do it – I am on the brink of loosing my client due to the more-than-a-week delay.
Hi toke7,
I’m sorry for the inconvenience. I will let you know once it’s done.
I would have been patient and at peace if I did not hear the same sentence from you like 3-5 times before. One simple question – can you do these 2 customizations today? I need a serious and responsible answer.
?
Hi toke7,
Yes. We are overloading because there are a lot of requests in the holiday (Xmas and New Year). But It will be finished today.
<3 THANK YOU <3
In my Dashboard, it says there is a new update. Eduma Version: 3.1.9.1
Downloaded again from ThemeForest and it’s still version: /* EDUMA VERSION 3.0.7 */
Hi starkepfoten,
I have checked again. There are nothing wrong. Can you check again?
1. You can get the installation file here http://themeforest.net/downloads
2. There is another way, the best one. Just go to menu Eduma / Dashboard, make sure you register the theme with your Envato account, then you can update the theme from there.
Try and let me know.
The “readme.txt” in the zip of theme says the ”/* EDUMA VERSION 3.0.7 */ ” I am updated now.. still giving me update notification in dashboard…
Love the theme BTW. Really well put together and easy to use/customize.
Hi starkepfoten,
Sorry, please ignore the readme.txt. It’s unused file. We will remove it soon.
About the update notification, can you share a screenshot?
I’ve updated the theme and the child theme with the latest download. Logged out, and back in.. and it’s still there.
Hi starkepfoten,
It’s a plugin update . The theme is up to date (3.1.9.1).
Please go to section Eduma / Plugins and you will see.
please fix. you have already my account
Hi bestanomon,
The style is for Footer. Those color options in the section Customize / Footer / Settings http://prntscr.com/hqc136
I just made an example, please check again
THanks.. so simple. and first entrance speed too slow. Can you check my webpage?
Hi bestanomon,
I will check and let you know
Is there a way to import courses and quizzes from the WP Courseware plugin to LearnPress?
Sorry mycustomsoftware,
Right now we don’t have the migration addon. We have to clone those content manually 
Hi there,
I’ve a pre-sales question. I really want to buy your theme but I need to know if the following is possible:
I need to have the possibility that when people want a course they can 1) either do a payment (Creditcard or Ideal, do you support this?) or 2) sign in for a course but agreeing to buy it on a later stadium (f.e. invoice needs to be send to their company) by checking a checkbox .
Please let me know asap.
Thanks in advance. Best regards
Hi Abbenhues,
1, yes but right now we don’t support the option 2.
How about using Offline Payment for that? Users will sign in a course, admin will manually approve their request (after get cash, check invoice…)
Can i move curriculum to description tab in single course page?
Hi pogkore,
Sure 
. Please send me a request to candy@thimpress.com with subject “pogkore – Eduma Support”.
Send you many mails and running behind you from many days. Not fuxed errors…
Check my mails and reply Regarding theme update. Login problem and quiz problem in mobile. Undefined errors while working in dashboard like the plugin membership pro…
I need solution for all this. You are taking so long time to fix things..I am waiting from around a week now
Hi Yusuframzadc,
About the quiz mobile issue, it’s about caching too. I tested several time on your site with my mobile devices, almost working fine, 2 time issue occurred.
Can you give me the server cPanel access too? Just email me.
Since I have bought a different theme how will I get updations …I have send you purchase code and everything in previous mail please check
I have activated paid membershippro but not able to buy courses if I do it shows “Your basket is currently empty.” in https://www.syncislam.com/cart/ page
I have tried membership plugin using sandbox but it shows “Security header is not valid”
also please help me to fill Payment Gateway & SSL Settings
Hi Yusuframzadc,
Refund is approved. Please try to re-purchase Eduma theme. Basically, you will get 6 more 6 months support, free.
HI, I had receive an email stating that the support period for this theme is going to be expired.
I like to find out when the support period had expired, will I still be able to get update from the theme?
Hi my89marcus,
It’s lifetime free updates
I need to hide the You May Like section at the bottom of course pages. Can you tell me how to turn it off or the CSS to hide it?
Hi jcsdesign,
Please try this
.thim-ralated-course {
display: none;
}
I have new theme install . but Apper/editor/css. error that There are 15 errors which must be fixed before you can update this file.
Hi bestanomon,
Sorry but can you share a screenshot about that?
Hi bestanomon,
Okay I see , let me explain:
1. The file is in minify mode, actually you can ignore that notice.
2. You must not make any direct changes into this file, because when you update the theme => all your changes gone.
So, if you want to make style changes, just simply go to menu Appearance / Customize / General / Custom CSS
Ken I sent email today check. with the file you requested NOTE it is showing on he system again “update the woocommerce”. this really frighten me. please check if this update need to be done and you missed somehow?
Hi Maytar,
I’m working on it. And I will make sure the update will work well.
Hi, I’m trying to pick between Eduma and WPLMS will the Eduma theme have a mobile app available in the future like WPLMS?
Hi MisterDirector,
Sorry but right now we don’t have it yet
Had I known that this theme doesn’t have support, I would not have recommended it for my client. I should rate it as 1 star
Hi Mompreneur,
I’m truly sorry to hear that. I have checked your account and I saw your ticket was created last night. That’s why our team couldn’t respond to you immediately.
Please continue discussing with us. We commit to bring the best support services to you
Hi, thanks for replying. I was told to send my login details, where do I send it to? I would be waiting for you.
Hi Mompreneur,
Just comment in your ticket , it’s private. Or insert those info here http://prntscr.com/hqc2wo
I used access info but I’m getting ERROR: Your reply cannot be empty.
Hi Mompreneur,
Due to different timezone, our team couldn’t respond to you immediately. Please continue discussing with us on the ticket.
Hi, how we can remove Event Participants block from event
Hi mhhammam,
The fastest way, using this custom CSS:
.tp-event-organizers {
display: none;
}
Try and let me know
i tried to add in booked event page but nothing happened , pls tell me is this the right page or what is the right page pls check and support
i tried in booked event page but nothing happened pls check and support me
Hi mhhammam,
I’m checking this.
Hi mhhammam,
You set the event page full width. That’s why. I have set again http://prntscr.com/hqtr9t
It’s okay now
nothing happened pls check
Hi mhhammam,
Okay, here we go: http://udxacademy.com/events/build-education-website-using-wordpress/
Still event participants exist kindly how we need to remove it
Hi mhhammam,
I made it done
How to set page break (or page pagination) into the lesson to see this: http://prntscr.com/hpisd9
Hi vzakaze,
Lesson is a single popup, we don’t need pagination for it, right? I think the navigation is enough http://prntscr.com/hpumjy
Navigation is only between lessons. I talk about pagination in lesson, when you have a lot of information and scroll down is really long and hard. But when I try to use page break (Wordpress post function) it doesn’t work
Hi vzakaze,
Oh I see you point now. I will discuss with our developer about this request
hi , we have error in withdrawal i sent u mail with screen shoot pls check
Hi mhhammam,
I’m gonna check it. We will continue discussion via the email.
i check error resolved but pls tell me how i check full cycle , we have instructor1 has $25 i need to know how to pay to him
Hi mhhammam,
Our team is checking the withdrawing process on your site. Will keep you an update soon.
Hi vzakaze,
Those texts belong to LearnPress plugin. Please translate this one. You may need this guide https://wordpress.org/support/topic/translating-learnpress/
when instructor create his own courses and enroll as students for other courses both courses appear on the same place “courses” kindly is their is a way instructor can see each type of courses in separate area
Hi mhhammam,
Thank for the report. Actually, our team is working for that improvement
Hope this will be released soon.
would u pls tell me what expected date to release this function
Hi mhhammam,
Our frontend developers are working for new demos. So the ETA for this function is 1 more month.
Hi, is it possible to show numbers of courses in collection? Like this: http://prntscr.com/hph4s8
In the portfolio grid. I am not able to translate ar ”ALL” filter word in that page. Could you help me?
Hi mediacoreadv,
Just checked again and it’s still working fine. Let me check your site, okay? Just send the info to candy@thimpress.com with subject “mediacoreadv – Eduma Support”
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