39367 comments found.
On the google map element, if I have 2 shops at the same address, how do I get them both to display on the map without being overlayed by one another?
Hello @freankie842
I will suggest increasing the zoom level on your map if the addresses are too close in that case, however if the address is exactly the same than you can not do much about this, the pins are both set on same addresses and will show the same on map.
For any other query please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Cannot save after editing/replacing basic image frame in container element that is used in my Post templates. Save button does not respond. Neither does cancel button. It is not a complete freeze, as I can scroll and make other selections but it does not allow me to save or cancel. I have to X out of browser tab to move forward. Fusion Builder (ver. 1.0.6.), Avada (Version 5.0.6.)
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, it is not possible for me to edit some elements, for example the element “Person”, it is not possible to safe or to close it. I have to reload the page. Than I switch to text mode and make the changes there, which is very uncomfortable – I wonder, what the reason could be. I spoke with a friend and she told me that she has the same problem ….
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello Team,
I was looking for Newspaper/magazine theme but finalized Avada as I found it a multipurpose theme. Now the problem I’m facing is that I am not able to design a perfect magazine type layout as the available templates are not much convincing to my liking or my requirements. I request you to bring a perfect magazine/newspaper demo similar to the theme Newspaper by TagDiv.
I will be grateful to Themefusion.
Awaiting for your response.
Thank you.
Hi there
Thank you for the recommendation, we do have a magazine demo planned for release in an upcoming update for Avada. Stay tuned!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello Team,
Still no magazine demo in 5.4 update? Eagerly waiting for the same. Can you please let me know when should I expect?
Thank you.
Hello @ahirviraj
Please send us a feature request so support@theme-fusion.com and we will add this to our list, no ETA can however be given right now 
Thanks
-Ammar
Excellent theme! It would be great, if your team will add more settings for woocommerce product page.
Hello @areshin71
We are continuously listening to ideas and feedback of our customers so please do send us yours to support@theme-fusion.com and we will add it to our list
Thanks for choosing Avada
-Ammar
really nice product, hope you will like ours too
Thanks
Love the theme. However, could use a little help.
In the footer area, is it possible to have a custom layout of 1/3+1/6+1/6+1/6
I am attempting a wider first column then 3 additional equal-width columns.
Hello @arteest
This will require you to use custom CSS right now, you can use the pseudo classes in CSS and than set the width of your columns accordingly.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Well, I submitted a ticket yesterday and I’ve yet to receive a response. I would really appreciate a bit of help here since you’re responding.
I bought your theme months ago but never transitioned from my current theme (Salient) after years of use. I am simply trying to pull off some of the cool things I’ve been able to do with that theme without having to wait days for Avada to help. Help me love your theme. Thank you.
Hi there
I can see that your support ticket has been replied to by our team and is in progress. If you have any further questions etc please add that to the ticket and we will gladly help
We look forward to helping you!
Thank you, MB
Howdy!
When I set mobile menu to “Flyout” everything is duplicated. I get two logos, and two flyout menus – is this a known issue?
Cheers!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
This has not been reported within our support. Pleas also double check by clearing your browser cache and cache plugins you ar running and disabling any 3rd party plugins you may have installed
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Can I install this theme on a few of my sites or do I need to buy extra licenses for each?
Hello @pitarr
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Why is: dev.snsgroup.me built into the site???? This is a rogue link and it is showing up within my websites.
THis is unacceptable! The dev.snsgroup.me goes to random web pages that appear to be affiliate links. Either remove them or I will report to themeforest.
These broken links are causing a huge delay in loading the pages. Especially on home page.
https://dev.snsgroup.me/wp/simen/wp-content/uploads/2015/11/backgound2.jpg http://dev.snsgroup.me/?_xas=b0d30cc7f65d1888ff8b50231b7127fa775f7ea8Looks like it was themepunch that had inserted the links. After I disabled the slider, the links were gone. Serious issue there guys! Fix it!
Hello There.
We can assure you those links are not coming from our theme and if its coming from slider we did not receive any particular ticket about this yet, however in order to check this out we will suggest you to please open a support ticket and our team will look into that for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I am actually going to send you a message through your themeforest console with the information. You can fix from there.I am not spending any additional time creating a ticket. This issue is coming from a plugin you provide with your theme.
Hi there
First and foremost, you have valid support and all support needs to be directed to our official support channel. Our team does not provide support via Themeforest comments and/or any other format.
Yes the Revolution Slider and Layer Slider is bundled with Avada, as it is with several hundred themes on Themeforest. We will gladly check your install for you and provide the guidance you need, but please register for support and create a ticket using the link below.
The issue you mention here could be malware, but the following needs to be clarified:
- The originator can be any one of a huge number of sources and the how it may have come about could likewise be via a myriad of points
- General security and precautionary measures extend well beyond themes and WordPress. Access points, insecure log in methods, 3rd party plugins, server protection, firewall IP table rules etc etc
- All bundled plugins and themes are fastidiously and stringently evaluated for and scanned for any form of negligent and/or surreptitious code breaches that would constitute a security fail over
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there
Checking in here, we do not see a support ticket from you. If you need assistance please be sure to create a ticket using the link below
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I’ve got an issue, why this auction is started before the “released date” ? screenshot: https://cloudup.com/c7-sTpK_3C4 , I’m using woocommerce simpleauction plugin, and it works in another templates, can you help me?
Hello @willihangga
We will need to check this in details actually and will require you to please open a support ticket for this along with your complete website details.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Hello Team…
I have purchased the Avada theme just now to build a website for one of my clients. However, my client doesn’t want his existing live website to be tampered while the new one is under development, so I have to work in a development environment first, then migrate to the live domain.
Request you to please advise how can I manage my newly purchased license to first develop the complete website on my development environment and then migrate it to the live domain. Should I enter the license key only once or at both places, and if only once, where should I enter it? Once live, the development environment will be deleted for sure. So, at the end, only one instance of the license will be used for sure.
Regards, Sumit
Hello @sumitbulakh
You are allowed to use the same key when you are using the second one only for development purposes, there is no issues with it at all.
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi, Amazing theme I must say! I am using Avada Agency theme. However, when I try to edit “responsive design” or icons/images associated, the dialogue box does not save. Any help or suggestion?
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
We want to activate Slider Revolution and cant find the purchase code. Where can we found it? Is it same as Avada purchase code? Because we try that and it didnt work. If we activate will we be abel to download premium slider?
Hi there
Allow us to explain to you in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- The theme purchase includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.3.1 is the latest version of the theme. The latest version of the Layer Slider plugin is version 6.6.4 and Revolution Slider is version 5.4.6.4
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
- The next release of Avada will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
- The Themeforest terms and conditions for theme bundled plugins explained in detail -> http://bit.ly/2yQ3U82
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I loved this theme. Please direct me how to install eCommerce page templates into the Avada theme? Anything I should be aware of about compatibility issues?
Hi there
Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce
- Avada Woocommerce options -> http://bit.ly/2nToA5H
- All you need to do is install the core Woocommerce plugin -> http://bit.ly/2Cm2osl
Build an online store with Avada -> http://bit.ly/2dTOHpn
Modern Shop Demo –> http://bit.ly/2do6XGR
Classic Shop Demo –> http://bit.ly/2dWsndU
Landing Product Demo -> http://bit.ly/2d4hXYV
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Wow… great speed in replying. Thanks.
You’re most welcome
-Ammar
I have a pre-purchase question. I am a ThemeCo X designer so I am used to a the Cornerstone front-end page builder. Does Avada have something similar to Cornerstone?
Hi there, so as not to waste your time, I just read about Fusion Builder thank you. Will be buying the theme.
Hi there
No worries and welcome to the Avada family!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there
We have not removed or deprecated the 100% width page template, nor are their plans to. Likewise, creating a new page and choosing the 100% width template works as expected when publishing the page
We would need to take a closer look at your site to help you with this, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
But has been deleted since the update. Can it be disabled from avada settings?
Hello @solheddin
It should never be deleted but perhaps the file was not being transferred at all, can you please try and reinstall the theme again using FTP method please so you are sure that all files are being transferred properly.
More info on FTP installation can be read here => http://bit.ly/1R1ik6V
Thanks
-Ammar
Hello. I am super super tired of this issue. I can’t see the facebook comments with a cellphone. They appear and disappear. You already solved this problem for me (like 3 times really) and when you update it appears again. My support is expired and I won’t pay again for an issue that is completely yours. I am really tired of this, I am thinking of changing my theme (even though I already expend money on your theme!) because I am really frustrated. Please, can you solve this problem? Thanks
Hi there
I had a close look at this, the previously reported issue, and we will gladly try and help you, but I do need to clarify the following:
The Facebook comments is a 3rd party plugin and is not part of the Avada theme. We do not have control of the plugins code or development cycle
I can also see that when diagnostics were run to investigate this previously, there were the same issues with the default WordPress theme not just Avada
I did an extensive search of our support history, which is extensive, and this is the only single reported instance of this exact issue
There can be a range of influencing factors that are affecting the plugins iFrame and we can try and find the source of that for you. We have reached out to you via email
Envato introduced paid support, we as theme authors did not and did not have any control or influence over that.
We look forward to helping you!
Thank you, MB
I bought another 6 months of support and when I try to submit a support ticket on your website, it keeps saying I need to buy more support time….please help!
I am having an issue with the styling on my site, when I view it on an ipad. The buttons styling is messed up, as well as the counter boxes. http://19320hwy89.com/ You can see the difference if you look at it on a desktop and then look at it on an ipad. Please help! Thanks!
Hi there
I can confirm that you do have valid and active Avada support. Are have sent you an email with instructions to log in and create your ticket
We look forward to helping you!
Thank you, MB
Can I use .png files for the logo? Thank you
Hello!
Yes you can
