602 comments found.
Hi there, I was wondering where can I change excerpt settings for blog posts? I have troubles because for all new posts font for excerpt shows as title font and also I wouldn’t like so much of the description to be showed… Here is link (left is new post), right is demo post – edited – http://foto-eving.si/nova/novice/
Hello there,
It seems like you haven`t added the ‘excerpt’ for the new post. In order to add it, please, follow the instruction:
1. Go to the single post editor page (Posts->choose the one you want to change)
2. Here`re ‘Screen Options’ on the top of page
3. Please, check the ‘Excerpt’ box
4. Scroll the page down till you see ‘Excerpt’ window
Please, let us know if there`s something else we can do to help.
Yes, that’s it 
I couldn’t find this option before. Thank you!
You`re welcome ! 
hi any chance for full rtl support?
Hello there,
Thank you very much for being interested in our theme. We didn’t tested yet on RTL, but it is on our plans.
In meantime you can use RTL plugins that support for that.
Best Regards, FoxThemes.
Demo Content is not importing, no error shown aswell. Please suggest any other way to import demo content. Can we have the xml file instead?
Hello there,
Please, first of all you check some of your server configurations with your host. Below is a list of items which are required for successful theme installation: You are running WordPress 4.6 or higher Your PHP version should be 5.6 or higher PHP configuration limits: max_execution_time 300 memory_limit 128M post_max_size 32M upload_max_file_size 32M
If there won`t be success, please, raise your ticket here foxthemes.com@gmail.com
Hi, i bought this theme and everything was fine but now my media library is not loading properly and has a conflict with Whizz plugin. Please let me know how i can fix this issue.
Also i want to show 5 testimonial on about page instead of three. How can i change that to 5? Thanks
Hello there,
1. There`s the update for Whizz plugin with this issue fixed. Please, check it on your side.
2. You can just add new testimonial items here in Testimonial shortcode
Please, let us know if there`s something else we can do to help.
Hi again!
On your latest update 1.0.9.1 you added the option ”- NEW options for Gallery with left filter for change text “All” – added.”
Where can I change the text? I look in the options and the Visual composer.
Hello there,
You can change the text directly in “Gallery with left filter” shortcode.
In case you don’t have this option, please remove Whizz plugin and install it once again or submit a ticket by sending an email to foxthemes.com@gmail.com and we will be glad to help you.
Regards
I had to reinstall the plugin. Thank you!
You`re welcome
Please, let us know if there`s something else we can do to help.
I can’t find the other comment, but I think someone else had the same issue I am: I just installed the theme, following the README guide, and I have all requirements met, and everything’s up-to-date. But after installation my site is just a plain white page with all the menu names, no images or anything else.
Hi there,
We`ve already fixed this issue. So it shouldn`t be reproduced now. Please, send your temporary admin credentials through mail here foxthemes.com@gmail.com and our Support Team will help you.
Hi, when I install the Kaswara plugin message appears:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 196608 bytes) in /home/gzush/public_html/demophoto/wp-content/plugins/kaswara/includes/params/bundle/param_3dcardflip.php on line 613
the problem is the installation? please answer.
thank you
Hi there,
First of all, please, check some of your server configurations with your host. Below is a list of items which are required for successful theme and plugins installation: You are running WordPress 4.6 or higher Your PHP version should be 5.6 or higher PHP configuration limits: max_execution_time 300 memory_limit 128M post_max_size 32M upload_max_file_size 32M
Btw, your ticket is answered now. Please, check your mailbox.
Thank you!
I have some pressing issues (primarily with mobile): 1. On the desktop I have the menu on the vertical side bar. On top right I am using a mobile-oriented full screen menu plugin. They work fine together. Problem is that on mobile they are too close and your social icons overlap the other menu icon on the right. I want to disable your header and menu on mobile. Also on the desktop for some pages I want to disable your header and menu. In the header options on a specific page I don’t have an option to disable it, just to change the style. 2, Lightbox: On mobile, I want to disable the thumbnails. They are useless for small number of images and just take space. On desktop I want to change the initialization to hidden.
Thank you, p.s. I also have the same problem mentioned earlier with editing the gallery images. I can add images and if I change the order of images, it does not take effect when I am done. The site is on localhost using wampserver.
Hello there,
Thank you for your comment!
1. In order to disable header and menu on mobile, please grab the code below and add it to the Custom CSS section of the Theme Options Panel.
@media only screen and (max-width: 991px){
.header_top_bg{
display:none;
}
}
2. In order to disable header and menu on the desktop for some pages, please do the next steps: - Pick the necessary page; - Scroll down to General page options; - Check None in Select Header Style
Please, Notice that on the mobile header will also be hidden.
3. In order to hide thumbnails on mobile, please grab the code below and add it to the Custom CSS section of the Theme Options Panel.
@media only screen and (max-width: 991px){
.lg-outer .lg-thumb-outer{
display:none;
}
}
Here are the steps for adding this code to the site options panel:
- Log into the WP Dashboard and click Theme Options > Custom CSS
- Copy and paste the CSS code here
- Save All Changes.
4. In order to avoid any issues related to editing the gallery images, please update Theme plugin to 1.0.9.2
If this did not help you, please submit a ticket by sending an email to foxthemes.com@gmail.com and we will be glad to help you.
Regards
Thank you for your comments. 1. You missed one issue about the thumbnails: ” ...On desktop I want to change the initialization to hidden.” i.e., I want to start with the thumbs panel minimized. I guess that will be in the init options of swiiper’s js
2. The reason I bought the theme was for the many portfolio and album templates you provide. Your have done excellent job on that, but the problem is there are too few customization options for colors, fonts and layouts and I (I recommend you emphasize your work for future versions on that). I will use one problem I have to illustrate it, and hopefully you can give me the custom css/js to solve it.: For the Home Albums Swiper I have a problem with the initial position of the swiper’s container – I have 2 words of text and I want to use that empty space to be covered with images. In your demo it would mean shifting that initial position of the images container to the left so 4-5 will show instead of the 3 now. Also for the text, the font size of the text below the title is too small. I want to be able to change the font’s family, size, and color. 3. Similar to the text issue in the previous point, need to control the font and size of the text of the grid thumbs overlay in the grid and masonry galleries. What is the css?
I am impressed by your fast and comprehensive response to questions!
Hello there,
1. In order to minimize/hide thumbnails in Portfolio on start, please switch it off for all posts in Theme options
For galleries
2. Thank you for your suggestion related to colors, fonts and layouts customization. We will discuss the possibility of its implementation and try to add more options in our next updates.
However, according to your question about Home Album Swiper. Unfortunately, we don’t have such option on our Theme for now. Home Album Swiper was developed and works correctly with 3 images on start, so if there will be more than 3 images it may display not correctly on mobile devices.
BTW, in order to modify font size, font family and color of the text on the mentioned page please grab the code below and add it to the Custom CSS section of the Theme Options Panel:
For title
.outer-album-swiper .album-text-title {
color: #f4524d;
font-family: "ArcaMajora3", sans-serif;
font-size: 44px;
line-height: 80px;
}
For description
.outer-album-swiper .album-text-desc {
color: #2a2a2a;
font-family: "Georgia", sans-serif;
font-size: 24px;
font-weight: 1394;
line-height: 34px;
}
3. In order to modify font size, font family and color of the text on the Classic Grid please grab the code below and add it to the Custom CSS section of the Theme Options Panel:
.gallery-item .info-content h5 {
font-family: "ArcaMajora3 Bold", sans-serif;
font-size: 20px;
line-height: 30px;
color: #ffffff;
font-weight: 400;
letter-spacing: 1px;
}
For masonry galleries please try to modify text with this CSS code:
.modern .gallery-item .info-content h5 {
font-family: "ArcaMajora3 Bold", sans-serif;
font-size: 20px;
line-height: 30px;
color: #ffffff;
letter-spacing: 1px;
}
If this did not help you, please submit a ticket by sending an email to foxthemes.com@gmail.com and we will be glad to help you.
Regards
Hi, is it possible to change the preview image aspect ratio to 16:9 when using video shortcodes? Thanks in advance for the help!
Hi there,
This modification can be achieved with some CSS code. Please grab the code below and add it to the Custom CSS section of the Theme Options Panel.
.iframe-video{ height: 190px; }
Here are the steps for adding this code to the site options panel: 1. Log into the WP Dashboard and click Theme Options > Custom CSS 2. Copy and paste the CSS code 3. Save All Changes
Please let me know if there’s anything else I can do to help.
Hi, thank you, working flawlessly
You`re welcome
Hi!
I want to use my full name for the preloader, but it looks like that my name is to long. Some letters at the beginning and end are cut. Can you fix this?!
Hello there,
Thank you for your comment.
It is not a problem if your name is too long!
First, please update your Theme and Theme plugin to the latest version.
Second, go to Theme option>General>Scroll down to preloader options
.preloader-svg svg{
width: 100%;
}
Here are the steps for adding this code to the site options panel:
- Log into the WP Dashboard and click Theme Options > Custom CSS
- Copy and paste the CSS code here
- Save All Changes.
Thanks a lot!
WTF! How quick and what a great response! Thank you very much for your help!
Do you will update the theme once Wordpress 5 with the new editor is released?
And how can I creat an Instagram access token? I only see your IG images.
Hello there,
1. Yes, we`ll test Whizz theme for the WP 5 version compability once the update will be released.
2. You can find the option to change Instagram account in Theme Options->Social
Please, let us know if some more help needed.
Yeah! I enter my name, but I see only your images. The title in the footer changes, but not the images. It looks like I need to change the access token as well. But how can I do this/how can I create one? All howtos I found on Google does not work anymore.
Yes, you can get your Instagram Access Token here http://instagram.pixelunion.net. Please, insert it into Theme Option->Social.
Then it`ll work like it should.
Thank you! What a fantasic support! <3
You`re very welcome
Hi.
I have 2 questions about using child theme.
I have custom javascript added to footer.php. (When I add it to WP theme admin panel it does not work, so I have to keep it in footer.php) How to add this scirpt to child theme if this script needs to be before ”<footer id=”footer” ???
Is it possible to use translation file in child theme? I have copied my translated .po and mo. files to child theme language folder but nothing happed and with every theme updated my translated files are deleted from main theme folder :/
Hello Emil,
Thank you for your comment!
Concerning your first question you can, of course, add a script to the theme options, but it will connect after the footer, but before the closing </ body> tag.
You can also copy the footer.php file from the parent theme and paste it into the core of the child theme, and input your script here, in order that next updates do not overwrite it (and let’s not forget to activate the child theme).
Regarding your second question, basically you just have to add your languages into your child theme and then use (add to your child theme’s functions.php) the following function to load it from the child theme instead of the parent:
Load translation files from your child theme instead of the parent theme
function whizz_child_locale() {
load_child_theme_textdomain( 'whizz', get_stylesheet_directory() . '/languages' );
}
add_action( 'after_setup_theme', 'whizz_child_locale' );
Then add your translated files into a “languages” folder in the child theme.
But the best option is, just use the Loco Translate plugin and when it asks for the path to create translation files, then select the path to the wp-content / rather than the wp-content/themes/whizz theme.
If this did not help you, please submit a ticket by sending an email to foxthemes.com@gmail.com and we will be glad to help you.
Regards
Thanks for help
Hello, I will buy the theme but I want to know what is the difference with extending the support for 12 months.
Do you recommend it?
Hello there,
Thank you for choosing our theme. Yes, we can recommend extending the support since it gives you the opportunity to contact our Support Team whenever needed. So you can always get a lot of helpful advices. Btw, you can save up to $8 as a ‘thank you’ from us.
Please, let us know if you have some more questions.
I want to buy it ! Thank You!
We really appreciate your choice.
You won’t be disappointed.
Regards
Hi.
Could you please speed up Whizz portfolios?
I have added +100 photos to a portfolio and now my gallery loads very slow 
Example: https://emilcabaj.pl/galeria/fotografia-slubna/
Is it really necessary to load all photos before page appears? Can’t it load first 15 photos, show page and that load the rest of photos while user is looking on first photos?
Or just load thumbnails only and that load fullres when user open certain photo…
Hi,
There`re few ways you can deal with it
1. You can use the ‘lazy load option’ for your portfolio in Theme Options->General
2. The main thing you can do is to optimize your images. Please, check your pagespeed, for example, here https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Femilcabaj.pl%2Fgaleria%2Ffotografia-slubna%2F&tab=desktop to make sure that issue is caused by the images size.
In case you need additional support, please, raise a ticket through mail foxthemes.com@gmail.com
1. I already use Lazy Load…
2. My images are already optimized…
So this is your solution? You won’t fix it?
I can’t imagine how long private client gallery with 600+ photos will load
Hello Emil,
We`ve tested it out and it works properly on our side. In order to fix it on your side, we need your temporary admin credentials. Please, provide them in ticket by sending an email to foxthemes.com@gmail.com
Thank you!
Hi Emil,
Look’s like you’ve used the Full Size images for thumbnails and for 100+ images you had about 100 MB, which of course took more than 10 sec to load, we’ve changed that for you. It should work.
Thank You for being our customer.
OMG. The difference is huge
My fault, sorry for being stupid
Thank you
No Worries,
We’re always happy to help.
Thank You.
Hi.
I have found a terrible bug in Whizz theme.
When I try to edit a portfolio some photos disappear.
I’m unable to for example add just one photo to portfolio. I’m forced to remove all photos and add them again in certain order every time I want to change something in portfolio 
See this video: https://adobe.ly/2opvKEb
I tried disabling all plugins so it’s not my fault..
Please fix this.
Hello there,
Thank you for your comment and for being so patient!
We have detailed investigation process of this issue and look’s like that can be an issue between Codestar theme options framework and your server configuration, we’re in touch with them and hope it will be fixed asap.
You will be informed about the results immediately.
Thank you!
Hello, I bought your theme because it has some nice features. Now I have some problems with some elements. 1. I want to use the “Whizz Splited Slider”, but I only can add up to 4 images. Even this was not that easy. The screen hang on and I had to close the element a few times. If I try to add more than 4 images, the Media Library is shown and nothing happens. 2. If I use the Portfolio Slider with the Landing Split or the Splitted Slider instead, it ends up in a white or dark background. What am I doing wrong?
Hi Ellierim,
Please make sure that you’ve at least PHP 5.6 also please make sure that you have the latest Wordpress Version.
You can also check our Documentation http://help.foxthemes.com/collection/400-whizz
You can also create a ticket to our support team by sending an email to foxthemes.com@gmail.com
Thank You.
It is possible to deactivate the load Screen between the sites -> Blinking „WHIZZ“
Hi Sparchef, Of course you can deactivate.
Hey fox! Hi! Thanks for 1.0.8!
BTW 1) need more refinements with kenburns slider – timeout option works strange – It doesn’t move all the time value – if you set it for example at 9000 it zooms in/out for default value 6000 and then just stays for other 3000ms waiting for next picture. It looks weird.
2) Thanks for the pinterest-style gallery sliphover fix, but it also need some touches – when you scroll the page, gallery items smoothly moves from down to up and sliphover tries to follow them and because of that sliphover sometimes shows offside of the picture. Can you activate sliphover only when pinterest picture stops in their grid places? Thanks for awesomeness!
Hello there,
First of all, thank you for such beautiful comments!
1. We`ll test theme once again. And of course, our development team will fix issues. Thank you very much for reporting!
2. Could you please give us some more information about it through email here foxthemes.com@gmail.com? It works fine on my side.
About pinterset-style gallery sliphover: I think screenshot worth a thousand of words – https://imgur.com/a/PUkhS
Steps to reproduce: 1) Create pinterest gallery 2) Fill it with enough amount of pictures (with meta infos) 3) Open this gallery and scroll it down to activate pinterest style 4) You’ll see pictures lazyloads and flies up 5) Try to hover pics with mouse while they are flying/lazyloads and you will see that sliphover is showing offside off pictures.
Same bug in latest Safari, Chrome and Edge
Thank you very much for the detailed instruction!
We`ll definitely fix it in the next update.
Please, let us know if there`s something else we can do to help.
Hi there,
I can’t find the police you use for H1…H6; logo, gallery filter.
It says the police is Arca Majora 3 Bold.
I want to use it for the menu police but couldn’t find it in theme options…
Regards
Hello there,
You can find options that are related to typography in Theme Options>Typography
Here are a lot of settings for you to change font of any tag H1..H6
You can change menu typography as well here
It`s very easy to use!
Please, let us know how that worked for you.
Thank you !
Thank you but I already know that
I’m looking for the police that you used inside the demo. Is it Arca Majora 3 Bold ? Can you please tell me how can I modify it ?
Hello there,
Yes, we used Arca Majora 3 Bold font on our demo. And it`s used on your site by default too.
Hi there,
I know you used that police but can I modify it ?
Make it lighter for instance
I couldn’t find a way to do it in Theme options
Regards
Hi,
You can use
font-weight: 200;
CSS property in order to make font lighter. But you need also to use the selector to make the code complete.
Could you please give us some more details by sending the email here foxthemes.com@gmail.com?
Thank you!
Hi.
Why “UL” and “LI” is not visible with this theme?
Hello Emil,
Thank you for your comment!
We have tested once again our Theme but did not find any issues related to tags visibility.
If the “UL” and “LI” still not visible, please submit a ticket by sending an email to foxthemes.com@gmail.com and we will be glad to help you.
Regards
I noticed someone else is having an issue with the contact form not displaying properly. The same is happening for me. (missing entry fields, display issues, etc.) Is this a known issue that will be fixed in an update or do you want me to submit a ticket via email as well?
Hello there,
Thank you for your comment!
The only thing you need to do is turn off Contact Form Designer in Kaswara Shortcode Manager
If the issue is still reproducing, please submit a ticket by sending an email to foxthemes.com@gmail.com.
Regards
That was it! Thank you very much!
You`re welcome!
