22359 comments found.
Hi – AJ – Happy Post-Holidays
I wanted to ask about contact forms. I’m having continual issues with contact form 7 and WPML. Could you recommend another that works well with Total?
thanks!
Hi,
Happy New Year!
I personally love Gravity Forms (but it’s premium). Contact Form 7 should work 100% with WPML and lots of customers use them together. Have you contacted WPML yet. WPML is a costly plugin I would hope that their support would be able to fix the issue for you.
This plugin is newer – https://wordpress.org/plugins/weforms/ – I haven’t tried it but my colleague said it looks nice.
- AJ
Hi AJ,
thanks for your great theme. I have one problem, maybe you could help me. I use a child theme and I have changed the padding for #site-header-inner to 20px (default is 30px). The element #site-header-sticky-wrapper get a height by JS of 108px. After reducing the padding to 20px the height of the sticky header must be 88px. But it doesn’t calculate the right height. It seems to be that the styles of the child theme are loaded behind the JS. I hope you will understand the problem, thanks for your support.
Are you using the shrink sticky header – https://www.youtube.com/watch?v=sUxnwB0JQGU? Because that’s the only function that would set a different height to the sticky wrapper. Using the standard (no shrink) header it doesn’t matter how much padding is in the header.
Can you share the URL so I can take a look?
- AJ
ps: You can also change the padding in the Customizer under Appearance > Customize > Header if you prefer over using a child theme and CSS.
Hi AJ,
thanks for your reply. Yes, we use the shrink header. Is it not possible to use the shrink header with smaller padding value? I can’t share link at the moment, it’s not online yet.
It is definitely possible. You may just have to tweak your height value in the Customizer so it best matches the site. If you want to share the URL I can give you my recommendation.
- AJ
Hello – a search bar shows underneath my footer. I’ve searched all over and can’t find where to remove that. Here is the link – https://goo.gl/xuL2EL
Thanks
Haven’t seen you in a while, I hope you are doing well!
This is your searchform for the overlay search style, it should be hidden by default though, your site appears to be missing a bunch of CSS for the newer ”.wpex-fs-overlay” module.
I just pushed out version 4.5.4 can you update and then make sure to clear all site and browser cache and if you still have an issue please let me know!
- AJ
Hi – thanks for the quick response. I updated the theme and cleared cache, but it still shows at the bottom. Any other ideas? Thanks.
Hi,
Did you clear your browser cache? It’s fixed for me now. At first your site was loading the old CSS file I refreshed and I see 4.5.4 now and the missing ”.wpex-fs-overlay” classes are now there – https://www.chinacenter.net/wp-content/themes/chinacenter/style.css
By the way, the reason you have these sort of caching problems is because you are removing the version number at the end of your scripts (some people do this because of Google insights but it doesn’t actually increase site speed). So what happens is any visitor that looks at your site will have all your CSS and JS files cached in their browsers until they manually clear it. So whenever you update your site if anyone that previously visited your site doesn’t clear their browser cache they will be seeing old CSS and javascript files which can make the site look broken. I personally would recommend keeping these version numbers enabled on the site and like I said it doesn’t actually slow anything down 
- AJ
That did it – thanks for the help and advice.
Hi, i am a older buyer trying to update but still seem to see the old version of total although it is registered at 4.5.3. I am not seeing the purple “TOTAL” “FOR WORDPRESS” but only the old grey version written in script.
I am missing some total “purple” button features that I have on another site that has the purple theme image also
If the theme is showing as 4.5.3 but you are seeing older styles it may just be a caching issue. Did you already clear all your site and browser cache?
- AJ
yes, I shouldn’t be having a caching issue right now 
Where do you see it “registered at 4.5.3”? Can you share the URL so I can take a look?
- AJ
I see it on the theme panel tab I see “Version 4.5.3”. http://francescapayette.com Hey, thank you for your help by the way! it is very much appreciated!
The URL is showing the right version, if you see the old screenshot it is either cached by the browser or the update was done maybe via FTP but the image didn’t get replaced.
Can you check in a different browser and/or clear your browser cache?
As long as you see the right version under Theme Panel – https://cl.ly/ochD – you are good to go.
Happy New Year!
- AJ
Hi, I am interested in buying this theme. My question is, is it possible to link the toggle menu/window/bar in a button?
Hi,
I am not quite sure what you mean, is this what you want to do? https://wpexplorer-themes.com/total/docs/header-one-menu-button/
- AJ
No, what I mean is, I wanted to link this toggle bar into the CTA buttons or any buttons in the page. Ex, I want to link it to “Contact Us” button. When they click the button, that toggle bar will open (not go to Contact Page). Refer here http://prntscr.com/hvln9y
Here’s another example of what I’m trying to do. When someone click Ask Question, it open up the toggle like this – http://prntscr.com/hvltvi
Oh, yes it is possible by using the “togglebar-toggle” class on any link. For example in a Total button – https://cl.ly/od02
And you can even write a little custom javascript if you wanted to toggle the bar, example: https://wpexplorer-themes.com/total/snippets/custom-togglebar-toggle-link-main-menu/
There is only 1 Global Toggle bar and you can view the docs for it here – https://wpexplorer-themes.com/total/docs/toggle-bar/
However, you can use the theme filter “wpex_toggle_bar_content_id” to conditionally alter the toggle bar page/template ID if needed to display custom content on different pages.
- AJ
Thank you for the information. I’ll present this to my team.
Hi,
I am not seeing any space, did you already figure it out? Basically all row columns have a bottom margin which can be adjusted as per the docs – https://wpexplorer-themes.com/total/docs/visual-composer-spacing/
- AJ
Actually i just used a trick to let the background color same as the footer color, i just want to see if it’s possible to remove without that trick. I have tried that vc spacing one, but doesn’t seem to work
please help me check it again as i switch to box layout, the white space appeared again Thankssss.
I finally use #main css and set the background color as the footer bar color, is it a wise way to do ?
Hi,
Oh..I see the space. It’s very weird, I don’t have this space on any of my demos (example: http://totaltheme.wpengine.com/cleaner/) and even when I hide everything in the browser I still see the space on your site – https://cl.ly/odso
I’m still trying to figure it out but wanted to give you a heads up, hopefully I can get you an answer in a bit. Thank you for your patience.
- AJ
ps: WOW your site looks beautiful, great work, seriously!
Looks like the issue is with the very last row, if you log into your site and you disable the row to test – https://cl.ly/odiS – does the space go away? Can you please try to confirm? Thank you!
- AJ
I will try. Please wait
I disable the last row. Thankss. But dunno why, i dun have that space when viewing now.
Thank you for testing, ok so something is weird in that last row. Any chance you can either submit a ticket with temp logins for me or simply copy/paste the code from this page onto a gist – https://wpexplorer-themes.com/total/docs/share-page-content-troubleshooting/ – and send me the URL so I can add the page content locally on my computer and try removing modules and see if I can locate which one is causing the error?
- AJ
i have submitted a ticket
Great. I’ll get back to you as soon as possible, I have a few ahead in the queue. Thank you for your patience!
Purchased the Total theme and installed fine. Have tried to activate license but fails. Error message is “Can not connect to the verification server at this time. Please make sure outgoing connections are enabled on your server and try again.”
Checked with web host and there are no problems with the server or database as advised by their tech support.
After researching solutions and checking all settings numerous times, decided to uninstall Wordpress and re-install. Unfortunately the same issue exists which does not allow use of the demo themes.
I have read on here the verification of license be done manually. How do I get this done.
Cheers Greg
Hi Greg,
I see you were already helped by my support staff but I will reply as well and send you a plugin you can use for manual activation if you continue having issues on the server.
- AJ
Hi AJ,
Yes, all sorted now. Don’t really know what the issue was but the manual verification has worked fine.
Thanks Greg
Hi,
Can you let me know what you are confused about with the online documentation regarding plugin updates, so that I can better assist you and update the article so it’s easier to follow for anyone else having the same problems. Thanks!
Basically to update the plugin you just have to update your theme. Once the theme is up to date you will see a notice at the top of the dashboard so you can update the bundled plugins or you can go to Appearance > Install Plugins and you will see the plugins in here so you can update them.
One thing to note though is that the Visual Composer was recently renamed to “WPBakery Page Builder” so after updating you will notice that name change.
- AJ
Hi AJ, first of all I wish you a wonderful 2018!
As you can see in the attached screenshot, when someone add an item into the cart, the button link colors on the right aren’t so good as expected. Is there a way to change them?
https://www.robertorizzoart.net/wp-content/uploads/2018/01/Cattura.jpgThank you in advance,
Bob
Hi Bob,
Thank you! Happy New Year to you too
This is what I see : https://cl.ly/oba7 (blue links). This looks like it may be theme bug because they should be green to match your site, I’ll add a fix for the upcoming update.
Here is a quick CSS fix though for you:
.woocommerce-error a.button,
.woocommerce-info a.button,
.woocommerce-message a.button {
color: #679843 !important;
}
- AJ
Hello AJ.
I am wondering if you can help with a strange behaviour of a particular local scroll link: this page (http://cupido.pt/inicio/) behaves correctly when you click one of the first 3 links of the navigation (these are all local scroll links, with the exception of the last one). However, if you are here (http://cupido.pt/contactos/) and you use the navigation links, you will see they do not scrool to the correct position of the target page.
I have checked to see if i had any duplicated anchor links for the Inicio page, but all is correct.
Do you have any idea what could be affecting this? Thanks!
P.S:: this particular website is using a client license, which i can provide, if you think it’s necessary.
Hi,
If you go to the Theme Panel and disable the “Page Animations” function does it work correctly?
Because when I try going directly like this – http://cupido.pt/inicio/#cupido – it is working correctly.
Also how are you adding these hover modules? https://cl.ly/obLu (is it a 3rd party plugin)?
It’s possible these are loading after the scroll function runs causing the scroll to end up in the wrong place if the site isn’t cached yet in the browser.
- AJ
Thank you for your input, AJ.
In fact, of all the possible solutions you gave, the only one which works is to not use the hover modules. Yes, they are a third-party plugin and if i clone that particular page and replace each hover module with a simple, plain image, the problem is solved.
From the beginning of this project i have been using this plugin: https://pt.wordpress.org/plugins/re-order-css-and-js-loading-order/ (i was checking it now and it seems to have been abandoned recently). I had to use it because the plugin responsible for those hover modules (i think) was, somehow, messing the load sequence of the Total css files and i was not able to overide some rules via child-theme css as i always do when i use your theme.
I’ve tried making the duration of the animation a bit longer and, using the re-order plugin, i have also dragged the scroll-to .js file to the end of the loading sequence list. Although it seems to be working now, do you have some other way to change this behaviour and let the “must load” assets load 100%?
Thanks once more and have a great 2018!
Hi again. Actually the solution i’ve used and explain in my previous message doesn’t solve it 100% of the times. Any alternative comes to mind, since not using the hover modules is out of the question? Thanks.
Hello AJ. Any alternative ideas to solve this? Thanks.
Hi,
Sorry for the delay I didn’t see your previous reply! The thing with scroll to locations is it’s impossible to know what 3rd party plugins are doing and if anything is loading dynamically it can mess up the target of the scroll to function. For example if you have ajax loading objects, lazy loading images…etc.
By default the scroll on load function does run on $( window).on( ‘load’ ) which means everything on the site should be loaded but if other plugins are running code at this time (most shouldn’t as they could be using imagesLoaded or similar scripts) then it can cause issues.
When you said you tried altering the duration are you referring to this code:
// Scroll to hash
window.setTimeout( function() {
self.scrollToHash( self );
}, 500 );
In the functions.js file? Changing that delay could definitely help but not a good idea to alter it manually because you will have to do it after each update. I’ll make sure it can be tweaked via PHP and I can send you the updated files if you want to test.
Can you tell me what plugin you are using for the hover modules so I can have a look at that plugin and test it locally?
- AJ
Hi AJ and thank you for your input.
What i meant regarding the duration was the page transition duration (in and out). But it still behaves the same, actually.
The plugin i am using to build the hover effects is this one: http://vckit.themelego.com/shortcodes/interactive-hover/
Thanks.
I tried looking through the script for this plugin but it’s very difficult to find anything since it’s all minified, have you tried asking the plugin developer yet?
Basically we need to know if these modules are loading or changing on or after window load (maybe there is a lazy load on the images that is running on window load or some sort of inline height values being added) and if so, if there is an event being triggered in the javascript after they have loaded.
Because, the only way to have things work would be to disable the default theme’s scroll to function on window load and use some custom code instead that listens for the trigger coming form the plugin and doesn’t run into it’s triggered.
Make sense?
I’ve already made some tweaks for the next update – https://wpexplorer-themes.com/total/upcoming-update-changelog/ – so that you can disable the function via a child theme and I can help you with the tweaks needed to get things working here.
Or…better yet, if the plugin has a way to disable whatever it’s doing causing the issue that may be best.
- AJ
Hi AJ. I was able to deactivate the lazy-loading of the images via the plugin’s settings. All’s working correctly.
Thanks for the support.
Nice
If you see this page, it looks great on desktop. But, on mobile/tablet, I can’t hide the logo and I get this weird blank space between the browser bar and the red section. (https://imgur.com/a/d6oL3) I used this piece of code you gave me a while ago for hiding the logo, but it doesn’t seem to be working here.
/* Hide logo on mobile */ @media only screen and (max-width: 959px) { #site-header-inner { display: none; } }
Thanks in advance!!!
Hi,
Happy New Year!
Some of the space is coming from this custom CSS on your site:
/* Add spacing above the site to offset the SuperFly toggle button */
@media only screen and (max-width: 959px) {
body {
padding-top: 60px;
}
}
I think I added this for you. Did you remove the SuperFly menu plugin?
There is another extra space at the top but I can not for the life of me see where it’s coming from, but it must be coming from some customization. Can you look over any custom tweaks you’ve made to the theme?
The code for hiding the header that you posted above is correct, but I can’t find it anywhere on your site.
- AJ
Ok…
Yes, you added the code for the SuperFly menu. I removed the 60px as a test, and it DID go up a bit, but still, there’s a white space as you said.
I only have a few custom fonts, and the back to top button customized (you helped me with this as well). And I have the code written below in the styles.css
Should I put it somewhere else?
Screenshot https://imgur.com/a/rqE7TThanks!
Hi,
The code seems fine. Do you have anything under Theme Panel > Custom CSS?
If you create a new page with nothing do you still have the issue?
- AJ
Hey
I have only what you wrote for superfly https://imgur.com/a/1cvHtAnd, I made a test page, same issue
The test page is working well but you still have that 60px code in there.
You can see if I remove it it works fine: https://cl.ly/ocXW – So I am wondering if maybe the extra space on the other pages is coming from Elementor?
- AJ
Don’t worry, then. I’ll asked them!
Thanksss!
If you do want though you can submit a private ticket, request it be sent to AJ (or reply to our last conversation) and I can log in again and look.
- AJ
Hi AJ,
I’m wondering if it’s possible to embed a portfolio item on a page. For example, I have a portfolio grid on the homepage and I want it to load the corresponding item above or under the portfolio grid instead of refering me to the actual page.
Thanks!
Hi there,
That’s going to be pretty tricky. There isn’t any built-in option for this. Essentially what you want is to load the item via AJAX on the page. If your portfolio items don’t use Visual Composer or any javascript elements (like sliders) then it’s not too hard with some custom javascript otherwise it’s nearly impossible.
Depending what you need…If you just want a simple portfolio you can use a plugin like this – https://wordpress.org/plugins/advance-portfolio-grid/ – and then disable the built-in theme portfolio function.
- AJ
AJ, Happy New Year! I need some help again. Sorry mate I can’t go through the comments again. 
Need help with a few items: 1) logo alignment, I want it align fully to the left, 2) menu height (green color), where I can reduce the size of it? Site: pioneerfn.com
Hi,
Happy New Year to you too!
1. You are using the Boxed layout which has an inner padding. You can remove that though via CSS like this:
.boxed-main-layout #site-header-inner.container { padding-left: 0 !important; padding-right: 0 !important; }
2. The logo always displays in full. If you want it smaller you can either upload a smaller logo or go to Appearance > Customize > Header > Logo and use the options where you enter a logo height and then the checkbox to set the height.
I have recently installed the Total wordpress theme and am running an activated child theme on my site. My site shows up just as I’d like when I am logged in to wordpress, but upon logout, the top chunk of the site (slider and top part of body content) is missing…
What could be going on?
Hi,
I responded via email and I see you replied back I’ll get back to you right now.
- AJ
Hi AJ! how are you doing?? First of all I happy new year!!! Hope this year is much better than 2017.
Second, I have just bought two new licenses! new year present Good news for you…good news for me. New sites..means new projects. I have to say that I am very happy with total and your updates and with YOUR MAGNiFICENT AND SPLENDID SUPPORT.
When I bought my first license I did not know the opportunities that were going to appear to me, because I did not manage very well … and although I am still a newbie in these subjects, with your help and a Theme so easy to use I am getting things with a good results.
A few months ago you told me that when I got to the tenth license I would let you know.
My best wishes for this year. A greeting!
FRAN
P.S. if I go to support to see all my purchase codes, this last 2 appears as bought the 2nd of Jan, and today is 1st…
Hi,
Wow awesome, thank you for the purchases. I wish you the most success for 2018. Good luck with everything and if you need any help you know where to find me
- AJ
Hi…I think you did not read my message completely… You told me to tell you when I buy my 10th license…
I did read it I will be adding you to the special slack channel as soon as I log in there later today. I haven’t forgotten!
please fix these two sass files in the next release, there is the semikolon missing. wp-content/themes/Total/assets/sass/main/core/search/_search-form-dropdown.scss (line 14) wp-content/themes/Total/assets/sass/_mixins.scss (line 177)
Thanks for the heads up!
- AJ
Hi AJ, happy new year to you!!
May i ask a quick question? I hope it’s pretty simple to resolve.. It’s regarding the logo link: when i enable the “Overlay Header” option in a post (and set a full-height background image), the logo on that post doesn’t link to my homepage (there is no link at all). But the link works on mobile devices – just not on my notebook, which is a bit strange, no? Thanks in advance for your help.
Hi,
Happy New Year!
The link should be working 100% unless you enabled the local scroll option for the logo which will make it go to the top of the site – https://cl.ly/obVK
Can you check and make sure it’s disabled? If it is and it’s still not working please share the link to the page in question so I can see what’s going on and let you know.
- AJ
HI AJ, Could you plz review the below screenshot and advise?
http://prntscr.com/huin2sHi,
- Blog will appear twice if you have it set as the Posts Page under Settings > Reading. And also in the Customizer under Blog > General – https://cl.ly/obTS
I will add a fix though to prevent it from ever showing up twice. Thanks for the heads up!
- You can alter the font-size for your sidebar text very easily via a little CSS, example:
body #sidebar { font-size: 14px; }
By default the sidebar uses the same font size defined on the whole site (body size) so if it’s this big it’s likely because you tweaked your main body font size, since the theme uses EM values when you do that it will affect the whole site proportionally.
- AJ
Hello AJ – Wishing you a very happy New Year!
I have a couple of questions about templates:
1. I’d like to create a template that I can use for a selection of 20 very similar pages, but I don’t want to apply it to all pages. What’s the best way to do that? I don’t seem to be able to select templates I create in the Page Attributes module in WP, and I don’t want to assign the template to all pages in Page Builder > General Settings.
2. I’ve also already created a few portfolio items (each one has a slightly different page layout) but would now like to create a template for those – if I assign a template to portfolio items in Page Builder > General Settings will it change the layout of the portfolio items I’ve already created?
Thank you
Pete
Hi Pete,
Happy New Year to you too!
1. You can use the Total Dynamic template function – https://www.youtube.com/watch?v=eGYuBjqkj8Q
Then you can either set it manually for these pages via the meta setting – https://cl.ly/obRf
Or you can use a filter if you prefer to assign it via PHP – https://wpexplorer-themes.com/total/snippets/define-dynamic-post-template-via-code/ . For example if all these pages are a child of a single parent page then you can use code to dynamically target any pages that are a child of it like such:
global $post;
if ( $post->post_parent == '2' ) {
}
2. The option under Page Builder > General Settings is only to be used for setting the “starting template” so if you modify it it won’t affect all items. You should use the Dynamic template as noted previously.
- AJ
Thank you very much AJ.
I think my page layouts vary too much for me to use those methods, so I’ll have to go page by page – very useful info for future reference though, thanks.
Alternatively, can I create templates for modules of content rather than entire pages? For example I would like to have some related links at the bottom of some pages – can I design/create a template for that module and insert/edit the content for that on the pages I need it?
Thanks again Pete
Hi Pete,
Depends what you want to do exactly. For example it would be easy to create a new template and then auto insert it to any pages you want via a hook – https://wpexplorer-themes.com/total/snippets/add-custom-content-multiple-pages-via-visual-composer/
This example shows adding it under the header but you can use any hook available – http://wpexplorer-themes.com/total/docs/action-hooks/ – there are hooks you can use that will place content before the footer / bottom of the page.
Now…again, depending what you need to do you can also create a template and insert it to any page via the Templatera module – https://cl.ly/ocoR – but this is a more “manual” process.
- AJ
Thank you!
Hello AJ, Merry Christmas and happy new year to you! Is it possible to customize the hyperlink? For exemple, if you go on this page : https://www.alexandreglemieux.ca/rencontres/ and click on the picture of the guy, the hyperlink will not be ”.../rencontres/...” but ”.../staff-member/...”
I want to keep ”.../rencontres/remi-berranger”.
Thanks!!
Alex
Hi Alex,
You can change the “Slug” via the admin panel, see here: https://cl.ly/oZhg
You could also disable the Staff via the “Theme Panel” if you prefer to add your own custom post type – https://wpexplorer-themes.com/total/docs/adding-custom-post-types/
Happy New Year!
- AJ
Thanks!!
