2000 comments found.
Hi there – I’m struggling to have the main menu display the active state as shown in the demo. How do I achieve this? ie. on this page: http://dev.drogerie-meer.ch/?page_id=20256 – “Kontakt” should be red when I’m on the page. Any hint? Thanks
Hi,
In Select Options > Header & Footer > there is option to choose Active color for 1st level menu https://www.screencast.com/t/buTEgMxwmCu
Best,
Select
Hm, I have the color set there, but no change, still no active state. Sticky menu works fine, but not the full menu? Any idea what I’m missing? Thanks!
Hello,
It’s because you are using Dark Header skin. Try just to add this part of code:
nav.main_menu>ul>li.active > a {
color: #df0a15!important;
}in Select Options > general > Custom Code > Custom Css and this should be resolved.
Best,
Select
Hello,
I can not understand why my logo has disappeared. Can you help me ?
Thank you
http://www.carolinedurand.fr/Yes, i found in waiting
Now, I do not know why my header does not scroll
Hello again,
Please, just go to Appearance > Editor and find js/default_dynamic.php file and there put double quotes for finished text like we marked here https://www.screencast.com/t/nK1wiLiV Then go to Select Options and hit button save changes. Everything should be working normally after.
Best Select
Hello, i did update the theme but it look not working anymore, it load the first page but when it need go to second page it generate a js error, what can be? how i can resolve? site : https://www.wings2fly.it/
Hi,
Please, check your Custom Js field. It looks like you’ve added there something that is causing this script conflict. Try to remove the code and check navigation again.
Selct
Hi,
I am wondering if it is possible to have the home logo link to an external URL?
Regards,
Hi,
You could go to Appearance > Editor , open header.php file and there instead of home link add your desired href tag https://www.screencast.com/t/NJYmLeHO
best,
Select
Thumbs up!
After a bit of learning and some frustration with updates and a few other things, I am 100% in-love with my site.
I am also very happy with the support I have received, and I have asked a lot of questions! 
Hi,
As we could see, all of your tickets are answered.
Thank you for your kind words 
Best regards,
Select
HELP! Need answer before weekend is here! PRIVATE TICKET #1388630 … My PORTFOLIO from the HOME NAVIGATION is broken AGAIN. This keeps happening and I have no idea why.
Also, Visual Composer is still messed up even my other tickets asking about this. I’ve reinstalled the theme and WPBakery and nothing works.
Why does this site require SO MUCH EFFORT to keep it working? I spend more time problem solving this site than I do finishing it. It can’t seem to finish it because I am always trying to fix things. 
I hate saying that because it’s such a beautiful theme. Thank you.
Hello,
We are sorry because of experience you’ve had. Your ticket has been answered. Please, check whole response on ticksy.
Best, Select
Thank you, but my main portfolio page when clicked from top navigation is still BLANK!
The answer did not indicate anything about that, only other issues. Help! Thank you.
Portfolio page on computer restart and clearing history is loading. I did all other recommendations as well. PHEW! THANK YOU for speedy replies!!!!!!! Have a good weekend.
Hello,
Our trained support agent answered all your tickets. Please, check responses there and for any further doubt, continue conversation there and our agent will gladly help you.
Select
Awesome, thank you so much! And FYI if anyone is reading this chain in the future:
WP Rocket is AMAZING as a lazy loader and a caching app. My site (along with Imagify) has sped up quite a bit and am VERY pleased!
You are welcome.
Great. Thank you for sharing this.
Wish you all the best,
Select
bug with Visual Composer after last update
Hello,
Please download newly released update where we have fixed this problem https://www.screencast.com/t/uUqnQvUv and test your site again.
Select
Hello,
I am trying to translate your Theme to German. I have used Poedit and set up a new translation based on the “en_US.po” file in the following location wp-content/themes/hazel/languages. I uploaded a de_DE.mo and de_DE.po file to the same location, however, the translations do not show up on the site.
Could you please provide me with some quick pointers what I am doing wrong?
Cheers
Hello,
Please, write on our support forum at https://select.ticksy.com and our agents will gladly help you.
Best,
Select
Stupid question, but I wanted to confirm first—this theme does not use any of the auto-created thumbnails that WordPress generates, correct? I want to make sure before I got into my FTP folders and delete all these files to save space on my server. (I think there is a way to make WordPress stop making all those versions, and i will figure that out once I know this theme doesn’t need those smaller files). Thank you!
Hi there,
WordPress will generate 3 files, and WooCommerce if used will also create 3 media files for images, and our theme use custom image sizes especially for portfolio items, so it won’t be good to delete these images if you are using portfolio functionality. You can find add_image_size functions and all sizes which are registered from the theme inside of hazel theme folder / functions.php file.
Select
Hi, is there a way to make the first images on the page load before the rest of the images (images that are not in view on screen yet)? I have a few portfolio pages that have about 90 images in them (wedding photographer, big galleries!). The file sizes range from 200K-400K each (usually 300K each). So the page takes a while to load. It would be great if the first images on the page loaded before the rest so potential clients are not looking at a blank page thinking the site doesn’t work, or worse, get impatient and leave the site. I do have some smaller galleries with about 20 images or so and those load just fine, of course. I do want to have a few galleries with a lot of images though to showcase a lot of images from one wedding. ... I know that other sites can do this where the first images load first but wasn’t sure if this theme can do that? If it can, where is the setting? Thank you!
Hello,
Unfortunately theme doesn’t have option for lazy loading, but maybe you can achieve that with some plugin for that purpose, or maybe you could use some preloading plugin https://wordpress.org/plugins/search/Preloaders/ . Beside that we can suggest to try to optimize images a bit, so they are slightly above 100k. If you are using Photoshop software use safe for web option and choose jpeg file format because of better compression.
Select
Ok, thank you.
Yes, I optimize my images. I select a max of 400K when exporting from Lightroom which is about 60% quality. I don’t want to go lower than that visually. I’ll look into lazy loaders and pre loaders. I didn’t know the specific terms or that plugins would be ok so this helps.
You’re welcome
Pre-loaders and lazy loader plugins do not seem to work on PORTFOLIO PAGES. I’ve tried multiple different plug-ins. Nothing works. I did install an image optimizer to push them all again and the file sizes are 35% smaller, but the load times are still ridiculous (we are talking a half minute to a minute) which is completely unacceptable for a photographer’s gallery. There must be something that can be done. Like a LOAD MORE button IN THE PORFOLIO PAGES?
I’ve tried on my cell phone, my desktop, and at my day job (so various methods and different cell/cable/WiFi connections.
Hello,
Our trained support agent answered all your tickets. Please, check responses there and for any further doubt, continue conversation there and our agent will gladly help you.
Select
Hello,
Thank you for reporting this. Our dev team will investigate and fix this asap.
Best, Select
The Select Clients Shortcode seems to have stopped working with the latest Hazel theme update. It no longer appears in the Visual Composer menu after the theme and plugin update and previous shortcodes are not rendered.
Hello,
We just checked and it is working well on our side. So, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agents will investigate. Thanks
Select
As with the comments below this seems to be a bug with the last update: https://screenshots.firefox.com/Kb33iDyIXHDmh5HJ/localhost
Will wait for a fix in the next update before applying to our live site.
Hello,
We have already released new theme update because of this https://www.screencast.com/t/kzYgtbVFnQU
Select
HI, since last update many things have stopped working, to see if it was my issue I installed a test site with the theme and even the demos have fails, for example the circles in the olivia theme front page at the botton dont work anymore. Some of the item I used to put in my pages are no longer available from the visual editor, even those you use in your own demos. Working in any solution? THanks
Hello,
We are not able to reproduce the same on our side. It is why we need to ask you to submit a ticket on our support forum at https://select.ticksy.com and to include your site URL with wp-admin access and our agents will take a closer look. Thanks
Select
Hello Support Team,
Since the latest update all of articles are void. Are we the only one?How to fix it? Thank you for your help,
Hello,
We have tested our blog posts and everything is working fine. Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our support agent will investigate.
Best,
Select
Woocommerce and visual composer are way outdated and I need updated plugins from you guys. BUT a bigger issue is… Right now woocommerce shipping isn’t working. We have free shipping set if you spend $50 or more and that works fine. The issue is that if you spend under $50 there is no visible shipping option and you can’t check out. This is a brand new issue. Please take a look at this asap. We get many sales from online purchases and this is a major issue.
Hello,
We are working on new updates where we will added latest versions of included plugins. In the meanwhile, our support team will send you latest version of VC, just submit a ticket at https://select.ticksy.com/ and include your wp-admin access so our support team could investigate WooCommerce issue you are facing. Thanks
Select
Hi, Does the template Hazel with the plugin WPBakery Visual Composer is already compatible with the last version of wordpress 4.9 ? thx in advance.
Hi there,
Options framework is tested and it will work fine but Visual Composer just released update which contain compatibility fixes so although theme will work fine, we are not recommending updating until we release theme update which will contain latest plugin version. In case that you have valid support you can request latest VC version from our support team by submitting a ticket at https://select.ticksy.com
Select
Are you guys planning to update this theme to last Woocommerce version any time soon? There are some woocommerce templates that are not in the last version. Also, some template strings are not written properly and the translations are not filled up:
hazel/woocommerce/cart/cart.php on line 130 should be<?php _e( 'Proceed to checkout', 'woocommerce' ); ?>
But instead is <?php _e( 'Proceed to Checkout', 'woocommerce' ); ?> (note capital C)
I need this to have the theme properly translated with Woocommerce translation strings.
Hello,
And thanks for contacting us.
Yes, we are working on theme update, and will be released very soon, and templates will be updates and text strings fixed.
Select
Very soon is roughly a week? two weeks? A month? Just to know if I have to do part of the job in a child theme.. Thank you!
Hello,
It should be updated in a week or so.
Select
That sounds great!! Thank you!!! ;D
You’re welcome.
And another question. Is there anyway I can change to border colour of the google map? Tried sooooo many things already…
Hello,
Author dashboard isn’t for support related questions, and this is considered as spam. I will not flag your comments this time. Please for all support related questions go trough our support forum at https://select.ticksy.com/ and submit a ticket there like other users.
Thanks, Select
Oeps, I was unaware that these questions don’t belong here. No bad intentions, sorry for any inconvenience. I submitted a ticket.
Don’t worry. For support related questions contact support team trough Ticksy, and here you can post pre purchase and some more general questions.
Best Regards, Select
Hi, me again In my website the text that is shown on the landing page between the bars (Hazel) is also the name of the page itself. If I change the page name (for SEO reasons) the text on the landing page changes. I would like that to be different, is it possible to change the name on the landing page? www.neelapaulussen.nl It’s about Belichaamd & bewust.
Hello,
Author dashboard isn’t for support related questions, and this is considered as spam. I will not flag your comments this time. Please for all support related questions go trough our support forum at https://select.ticksy.com/ and submit a ticket there like other users.
Thanks, Select
Hi there, I am using Hazel. In one row I have three colums, two with text, on with an empty space filled with a pic. Now I don’t know how to get the height of the three columns aligned, they look different different screens. I tried to adjust the empty space height, to add a backround pic to the row instead of to the empty space, and to adjust the backround colour of the row, yet I don’t make it. Do you have a suggestion? www.neelapaulussen.nl
Hello,
Author dashboard isn’t for support related questions, and this is considered as spam. I will not flag your comments this time. Please for all support related questions go trough our support forum at https://select.ticksy.com/ and submit a ticket there like other users.
Thanks, Select
