179 comments found.
hi – I can’t access your support site today – getting a 503 error
Hello,
We are sorry for temporary issue on third party system we are using for support. But, ticksy system has been repaired, so, please, visit https://edge.ticksy.com/ and submit a ticket with wp-admin access and our agent will gladly investigate and help you there.
Best,
Edge
Hello, Thank you very much for this theme which is very beautiful! I have two questions : 1- When I import your demo, on the page shop fulldwith, I have a huge space between the menu and the photo of my product (edgtf-container-inner clearfix) how to delete this space ? (This space does not appear on your demo…) 2- Is it possible to install a breadcrumb on the woo commerce product pages?
Thanks a lot for your answers !
Hello,
And thanks for choosing our theme.
You need to submit a ticket for support related questions with all necessary info in it and with site link and WordPress admin access so support can have access to a page with issue and to be able to assist. You can submit a ticket at https://edge.ticksy.com
Edge
Hello,
No http://penumbra.edge-themes.com/portfolio-masonry/ I would like to put a link image to open a thumbnail with the video. It is possible? Well, I did not find that option.
Hello,
You could just add Portfolio External link https://www.screencast.com/t/fDffrvJy1S46 where you’ll be navigated when you click on portfolio item, instead of going on single portfolio that is by default action.
Edge
Hi,
Having alignment issues with the main logos. Please see madeforyou.agency
Any ideas?
Using logo 268×95px
png format.
Logo should say MADE FOR YOU over 2 lines. The top line is hidden and not positioned properly.
Thanks,
IAn
Resolved the issue. There is a bug in the header section of Edge options. You have to switch between Header type and header behaviour quite a few times until it resets the positioning.
Maybe if you ever do an update of the plugins for an actual update you could look at that bug…
Hello,
We didn’t have any reports like this about logo alignment. All you should do is to upload logo image that is double bigger then the size you want to see in frontend. Also, your header height need to supports that size, so it should be bigger, too. If you are still facing any issue, please, submit a ticket on our support forum at https://edge.ticksy.com/ Just inlucde your site URL with wp-admin access and our agent will gladly investigate and assist you there.
Best,
Edge
Hello,
I have a problem when I install the theme without wordpress. He gives the following message
“The package could not be installed. The theme does not have a style.css style sheet.”
How do I get this .css file?
Hello,
Please, check this article where this common issue has been explained https://edge.ticksy.com/article/10571
best,
Edge
Hi,
I installed the theme and imported the demo content. When I want to change the headerstyle or the logo, the changes get not displayed in the frontend. But the changes are saved in the backend…
How can I fix this?
Best regards
Hello,
We located your ticket on our support forum and our agent already answered you. Please, check response on ticksy. Note that you could edit header styles per page, too.
Best, Edge
Hi, This template is AMAZING. Good job man! Is it possible to insert a gif in the portfolio’s preview/thumbnail (masonry joined style)? and change the color box to the hover types? Thank you!
Is it compatible with the Wordpress latest version (Wordpress 4.9.2)?
Hello,
Thank you for your kind words. Glad to hear you like Penumbra. You could set any other color using custom css https://www.screencast.com/t/5pk6Y0dW4j0 So, on hover could be some other color for the text holder. Yes, it is compatible with latest WP version, our agent will provide you latest WP Bakery page builder for full compatibility.
Best regards,
Edge
Hello I did buy this theme since I liked the demo pages and I wanted to create something starting from there. Unfortunately I tried many times (also editing wpconfig etc…) but it seems almost impossible to import demo content.
Could you please help me?
Thanks
I tried also to import without media…
it remains blocked at 90%... In these conditions the template is not of any use…
Hello there,
When it comes to demo import here is an article that explains it https://edge.ticksy.com/article/10241 For further assistance, our support team is on your service at https://edge.ticksy.com/ Just submit a ticket and include your site URL with wp-admin access and our agent will gladly help you.
Best,
Edge
Hello I followed all the steps, setting the php settings as described. Plus I yesterday I did open a ticket with admin info and I’m waiting for a response…
I’m still stuck with a messy theme at this point. Hope the agents will solve the problem. However I think that demo files should be made available as a json or wie files in order to let anyone simply load them without all these problems…
Hi,
Please, check instructions from your ticket where our support agent explained you this closer https://edge.ticksy.com//ticket/1450760/
best,
Edge
Hey, a couple of questions regarding the theme:
1. Case study element: Does it always show images within the notebook frame or can this frame be removed? And is it possible to use custom links for this element or does it only work for portfolio items e.g.? 2. Is there an overview over the different content entry animations/page transitions? 3. Portfolio slider: Is it possible to loop the slider so it restarts from the beginning when the last item runs through?
Hello,
Thank you for taking interest in Penumbra.
1) It could be removed using minor custom css https://www.screencast.com/t/njUfeay9P Under each item you are setting desired item link https://www.screencast.com/t/awZwjUPvk
2) We are sending you screenshot from our backend where you could see list of offered spinner types https://www.screencast.com/t/MzucnhgXqLx
3) For the Portfolio Slider is used Owl.Carousel that has just this type of loop.
We hope this will be helpful and if you need further assistance, please, let us know. Thanks
Edge
Hello,
I have the theme, but was wondering how I can implement the landing page’s split screen function to my own site.
Hi,
We are using Edge Dual Screen Showcase and Coming soon template on this Landing page https://www.screencast.com/t/31G3JXoFLps Please, note that you have gotten this page inside all pages when you imported our demo content.
Best regards,
Edge
Thanks a ton!
You’re welcome,
And thanks for using our theme.
Edge
I can’t find “logo area”, where is it?
Hello,
In Edge Options > Logo are all options for logo area https://www.screencast.com/t/pEcu02j3vkBN
If you need any further assistance, our support team is on your service at https://edge.ticksy.com/
Best,
Edge
thank you.
You are welcome!
Hello, I do not see the cart inside the navbar when visiting the shop demo. Can you confirm that we can have the cart icon inside the nav ? Thank you. Also, is it possible to use both black and white versions, per example all pages but blog in black, blog in white. I’m experiencing bug with the menu on mobile (scroll to bottom not possible and missing cat on first print, then appear with scroll). The theme is beautiful, great work !
Hello,
Thank you for taking interest and for your kind words. Yes, you could add Edge WooCommerce dropdown cart in desired widget area. Under each page you could choose page background or passpartout color https://www.screencast.com/t/j09ZC8jSDFt If you are experiancing this on iPhone, we will provide you fix for this that appeared after latest ios template.
Best regards, Edge
Where to put Google Analytics script?
Hello,
You could try to open header.php and add the code for GA just after opening wrapper-inner div https://www.screencast.com/t/bFJlucou
Best, Edge
Hi, amazing looking theme. Great work.
One question:
Im interested in using the Portfolio Metro homepage layout but with blog posts on the home page rather than portfolio items. Is it possible to output blog posts on the homepage in the same style that portfolio items are displayed in the demos?
Thanks
Sam
Hi there Sam,
Thank you for your kind words. Since there is option to open External link when you click on a portfolio item, instead to go to single portfolio item, that could be done. So, you could add links to single blog posts.
Best regards, Edge
Hey guys! LOVE the theme. Best of luck with sales.
I have a couple quick pre-purchase questions though:
1. Can “Edge Options” be adjusted on a page by page basis? For example if I wanted to have Passepartout on my Blog page, but not my home, or have different colors backgrounds for different pages, would that be an option?
2. How customizable is the footer area? Are standard widgets and shortcodes able to be implemented, such as Visual Composer Elements, or is only Text allowed? Can this be changed on a page-by-page basis?
Thanks, and again, great work!
—
Garrhet S.
Hello,
Thank you for taking interest in our theme.
1) Under each page you are able to enable passpartout or pick desired background color under Edge General Custom fields https://www.screencast.com/t/yaZhhn0EddAM
2) Here you could see included options for footer on global level in our Edge options https://www.screencast.com/t/8OTfw7oHQ Yes, you could add shortcodes in Footer widget areas https://www.screencast.com/t/Kz2qnnN1r Under each page you are choosing will you enable/disable footer https://www.screencast.com/t/QtSGijAx602
Hopefully, this is what you’re looking for and for any other doubt, we are here.
Thank you!
Edge
Can I do a video background on this theme if I want? http://penumbra.edge-themes.com/linked-text-home
Does this homepage need to be blog posts or can it be any image/link http://penumbra.edge-themes.com/interactive-links
Hello,
Thank you for taking interest in Penumbra.
Yes, you are able to add video as background on a row that is holder https://www.screencast.com/t/5aHcEZXR and it will look like here https://www.screencast.com/t/MqUtNlgdIN Edge Interactive Link element we added links to portfolio items, but you are able to add custom link too https://www.screencast.com/t/rZKqOMGN6x
Best regards,
Edge
Hi,
When are you going to update this theme (and other themes from Edge) so that the plugins like visual composer are in sync with the latest Wordpress updates please?
Cheers,
Tomo
Hello,
We are working on new updates where we will include latest versions of included plugins. In the meanwhile, just submit a ticket on our support forum at https://edge.ticksy.com and our agent will provide you latest WP Bakery page builder so you could work normally.Best regards,
Edge
Great looking theme! Questions before purchasing, are you able to add category filters to the different portfolio layouts? Also is it possible to have a background image behind the “linked-text”? Thanks!
Hello,
Thank you for taking interest in. Yes, you are able to enable category filter under portfolio list settings https://www.screencast.com/t/OB34fYO3Suk Yes, you could add background image for this element https://www.screencast.com/t/9rFz6SvkyKB
Best regards,
Edge
Does this theme allow you to go fullscreen, or must you alway have the border?
Hello,
Thank you for taking interest in our Penumbra theme. No, we have enabled passpartout https://www.screencast.com/t/M6DDJfe56q but you could disable it of course.
Best,
Edge
Hi, I have submitted a series of questions to your support, are you able to let me know the current timeframe for replies please? Thank you
Hello,
We located your ticket on our support forum and it has been assigned to our support agent who is working on it. We are doing our best to answer on all tickets within 24hours.
Best, Edge
Thanks, but only one of the points was answered, so I have resubmitted my full reply! If it is possible to have the answers soon it would be great so I can finally complete the site. Thank you
Hello again,
And your tickets has been answered again.
Best,
Edge
