38441 comments found.
So I guess my support expired the moment something broke – bummer. Im going to try and reach authors here – my logo breaks on mobile/tablet views. Any idea why?
Hey ReverseEnginear, could you please share your URL in regards so I can take a look at what’s going on in your setup?
Cheers
www.northern-elements.com Check whats happening to the logo on mobile =/
Hey ReverseEnginear,
It looks like the logo is being set to 10px in the Salient options panel > header navigation > logo & general styling > “Mobile Logo Height” field. If you’re not setting it there, can you verify no custom css has been added defining that?
So what height should it be set to. It was set to that under the assumption that the previous height was breaking it – every height seems to be breaking it. Its the first thing people see on the site =/
Any luck? I know youre very busy. It would be great if I could get this solved
Hey ReverseEnginear,
Sorry I see what you’re referring to now, when I checked on a non retina device the logo was appearing, just very small – however on a higher res mobile device it’s not showing.
Can you please verify that you have supplied an image for the “Retina Logo Upload” field in the Salient options panel > header navigation> logo & general settings tab? And if so, try removing it and reassigning it.
Cheers
That seems to have fixed it – thank you so much!
Glad to hear 
I have a Background Image configured in the Row Settings for a Full Height Row / Full Width Background.
I would like to use a different Background Image for the Row just on Mobile Phones / Tablets.
Is it possible to use Custom CSS to configure?
Was able to find the following code snippet but its not have an effect:
@media only screen and (max-width: 1000px) { background-image: url (‘background.jpg)!important;
Here’s a page in regards: http://bit.ly/2CXLSUl
Hey dcress,
You could indeed use css to alter it, could you share your URL so I can see why it’s not working for you?
Cheers
Here’s a URL in regards: http://bit.ly/2CXLSUl
add this into the custom css box inside of the page builder on that page:
@media only screen and (max-width: 1000px) {
.wpb_row .row-bg {
background-image: url(new_img_src.jpg)!important;
}
}
Cheers
Hi there,
Which is the option to make the off-canvas-menu autocloses when you click into a #link?
I have seen others with the same question here, but looks like everyone managed to make it work. I have the latest theme, visual composer and I did not modify any theme files. http://curamando.kinsta.comI hope this answer can help someone else in the future as well! Thanks a lot
Hey, you would need to deactivate the nectar page full screen rows option to have this functionality as it’s only available for regular pages by default. If you use the slide out right on hover off canvas navigation style as the demo shows: it would basically have the effect you’re looking for from a UX perspective http://themenectar.com/demo/salient-product/
Thank you a lot
5* Support
Thanks a lot ivbar2016! Glad I could help 
Quick question – where I can find a file in which I can translate “Next” and “Previous” button of Woocommerce category page?
Hey mint-media,
Please see the following in regards https://docs.woocommerce.com/document/woocommerce-localization/
Cheers
Paid $50 to buy the extra support license in December and still haven’t been able to get help to resolve my issue with the theme. I created 1 support ticket which was closed without it being resolved and have now opened another support ticket which also is being ignored. Been waiting for well over a month to get help to resolve this issue. Not happy.
Hey trowdy, I responded to your ticket earlier today – however please note the issue you’ve mentioned was not able to be solved quickly by the support staff since it may be a core issue of VC outside of Salient, brought on by something else in the setup. We’re still looking further into it for you
Cheers
Thanks for the reply and for letting me know what’s happening. I didn’t know the issue was so complex as the support staff member who was looking at the first ticket I created in December never explained any of this to me. Thanks again 
No worries trowdy, glad we got it sorted for you now! 
Thanks again for all your help 
You’re welcome 
PSD Files would be super helpful
Thanks for the request danielmorosan
Hello Themenectar,
I think there is a problem/conflict with lightbox on woocomerce products. On a product page when I use Product image and gallery images there is no problem, lightbox works perfectly. But when I use only a product image without gallery images, featured image didn’t open on lightbox.
Please check this link : http://www.deramar.com/shop/blackfoot-hb-angler-sl/
This I think it happened when I changed theme skin to Material.
Thank you for your Support.
I updated woocommerce on latest version and I think lightbox it is OK now. But now something else happened. On products with product image and gallery, shows product image also down on gallery. Is it possible to remove product image from gallery? Check this Link : http://www.deramar.com/shop/spark-2up-3up/
Thank you again!!!
Hey tolisven,
The new issue you’re facing should be the default functionality of WooCommerce, when Salient is disabled do you not see that image appearing in the gallery?
Cheers
1. I am having a hard time getting the smaller second custom header in each area to line up left or right under the first custom header. There seems to be an indention.
2. Button – I am having a problem aligning the button either left or right (depending on the section) to be under the custom text AND getting the hover background color to be the color I choose in the module. I choose white but a grey continues to show up.
Thanks for your help.
Hey cece101,
1. When editing your text blocks, check the design options tab at the top of the modal – there appears to be user set padding on the left and right.
2. Could you please open a ticket in regards with your admin credentials so we can take a further look into this? https://themenectar.ticksy.com
Cheers
I opened a ticket. I look forward to hearing from you. Thanks.
Hello. I have opened a few tickets, one 2 days ago. Can someone get back to me pretty please:) #1424985 and a bunch of others.
Hey cece101, please see the ticket(s) in regards
Cheers
Hello Team,
Some of the images are not showing title it’s only showing alt text. Can you please resolve the issue of title and alt so it can show title for the img src as well.
I have already supplied Title and Alt text under media library it’s only picking up alt text but not picking up title tag for the images.
i.e. Portfolio featured image, Shop Catalog image, Masonry Blog No Sidebar > Classic Enhanced images.
Can you please do something like whenever user is attaching any kind image to the post, page, portfolio, product it’ll pick title and alt text from the image as well?
Hey princebhalani143,
I’ve noted to add the option in the Salient options panel for this, however please note that by default WooCommerce doesn’t add the title attr when used outside Salient https://github.com/woocommerce/woocommerce/issues/10042
Cheers
Great theme – http://staging.stochasticlabs.org/portfolio/amy-kisch/ I would like individual portfolio items (like this page) to show the 1/4 + 3/4 layout that I have chosen. As you can see the 3/4 text section isn’t showing text all the way to the right. Not sure what is going on. Thanks for your help.
Thanks cece101,
When editing your project in the admin panel, ensure that you’ve set the project to be “enabled” for the “Full Width Portfolio Item Layout” option in the project configuration metabox
Cheers
yes. I have that set now. I would like for all portfolio pages to show at about 90% width instead of 100%. How can i achieve this?
Hey, please see my previous response in regards
Cheers
Hey Phil something weird is going on with my site. The save button for every feature just doesn’t work. I try to add a product to my store and save… can’t save.. . Try to add a portfolio item …..can’t save. I press the button but it does nothing. Everything else works on my site and it’s driving me mad.. . .
What is causing this?
-CS
Hey CS,
Are you using the latest version of the Salient VC? (5.2.4)
Cheers
Just updated and everything is good. Thanks.
Glad to hear CSMurphy 
HI! 1. Do you know how to choose specific WooCommerce products to show in a Visual Composer element ? For the moment I only can choose a category: https://storytoline.com/lookbook/ ==> Beneath “Shop the look”
2. How the random woocommerce products works ? On https://storytoline.com/ (Shop the sales!), it’s the same products everytime I refresh the page, also on other devices…
Cheers!
Hey guissem!
1. You would need to use a raw WooCommerce shortcode for this https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-6
What element are you using to add the random option? By default the Salient WooCommerce element doesn’t offer this
Cheers
Hello!! I am trying to figure out why my main pages/tabs won’t load from the Mobile site? (iplanyourwedding.com) It will only give the sub-page options. Any chance you could assist on this? Thanks!
Hey blissfulprints,
In the Salient options panel > header navigation > off canvas navigation tab you can control the “Off Canvas Menu Dropdown Behavior”. If you don’t see that option, you likely just need to update your version of the theme
Cheers
Hi there! Unfortunately, the client had another designer install this theme, then failed to keep it updated. It is on version 7.0—which is ancient, at this point! Because my client had someone else purchase the theme, would she need to repurchase the theme for the latest update? Thank You!!
Hey blissfulprints,
You guys could probably explain the situation to Envato to resolve it without having to repurchase. Here’s the best way to reach them directly: https://help.market.envato.com/hc/en-us/requests/new
Cheers 
Hi ThemeNectar,
I currently am using the Child Theme option but after updating to the latest version of Salient (8.5.3) and Visual Composer (5.2.4 ), my logo not longer appears in the navigation menu.
The URL in question is: http://liaisoncollegeoakville.com however, I am currently using the Parent theme so the logo does appear.
Do you know why the logo would not appear when using the Child Theme?
Please help.
Many thanks.
Best, Alan
Hey Alan,
Is there anyway you could temporarily enable the child theme or open a ticket in regards with your admin credentials so we could enable it for a minute to take a look?
Cheers
Thanks for the reply. Quick question, is it recommended to use the child theme or if you are not making any changes to the .php files is it ok to run your site with the parent theme?
If a child theme is recommended I will create a ticket and create admin credentials. Please direct me to the ticket submission page.
Best, Alan
Hey Alan,
The support forum is located here: https://themenectar.ticksy.com
You only need to use a child theme if you plan on modifying the theme files
Cheers
Hi,
Love your theme, and looking to buy a license for another site. Is there any hope of a future update containing the ability to have both the full screen rows on our homepage and keep the full screen header background image with downwards arrow navigation to page content, similar to your demo page: http://themenectar.com/demo/salient-agency/
Hey Micatuca,
That’s an item on the wishlist but unfortunately there’s no ETA at this time
Cheers
Hey Guys,
A few questions about this page: https://www.petcheckers.co.uk/dogs/
1. Please take a look at the sticky sidebar. I can’t get the facebook like box to display the full width of the sidebar – can you help or explain why?
2. Under the ‘Dog Training’ section, why are the images so small? On your demo they’re square – how do I change this?
3. Again, under the ‘Dog Training’ section, why is the text for the blog titles to big?On your demo they’re smaller – how do I change this?
Thanks
Another question:
How do I hide the first ‘related articles’ section under the facebook like box?
I’ve gone to the visibility section on the widget and selected ‘hide if page is dogs’. I thought that would have hidden it on this particular page.
Any ideas?
Hey 0754ben84,
1. add this into the custom css box in your Salient options panel:
#sidebar .widget_text iframe { width: 100%; }
2. You most likely need to run a regeneration plugin for your thumbnails such as https://wordpress.org/plugins/regenerate-thumbnails/
3. That pulls from the h5 typography settings which you current have set to 38px
4. Are you using a plugin for this logic? To handle it with css, you could add this into the page builder css box on that specific page:
#recent-posts-extra-3 { display: none; }
Cheers
That’s awesome, thanks.
The Facebook like box is now full width but there’s an issue with the hieght.
How can I fix that?
Thanks
Hey, try setting the height to what you need with the following:
body #sidebar .widget_text iframe {
height: 235px;
}
How to achieve social sharing buttons fixed to the bottom left of the screen on all devices? as I have a chat button on the right which is getting overlapped. Maybe you can include this in the options in the future updates.
Also please include medium and snapchat social buttons as these are in demand. This is a biggie and will surely boost sales
I have built this website using your theme, hope you like it.
https://madworker.meHey,
add this into the custom css box in your Salient options panel:
body .nectar-social-sharing-fixed {
right: auto;
left: 34px;
}
Thanks for the requests as well 
Cheers
Also please include medium and snapchat social buttons as these are in demand. This is a biggie and will surely boost sales.
These can be included in the footer and header social buttons I mean.
Hey, the request was noted 
Hi!
I want to change the default subheader position.I want it to display under the page title, not next to it. I doesn’t find any setting for that. How can I achieve this with custom CSS?
Thanks for your reply!
Hey oneonline_hu!
If you’re referring to the page header metabox, when you set a background color and text color, it will automatically align in that way
Cheers
Hi, I used Loco Translate to translate my site in French. Everything is fine except the “Read Article” on the Multiple Large Featured for the homepage. Did I miss something? site: www.doctoconsult.fr
Hey bmaquet,
Did you create your .po file based off the new nectar_salient_strings.pot? In Loco Translate > Themes > Salient > Advanced you can set the path to the .pot file. For the Template file field use “lang/nectar_salient_strings.pot”
Cheers
Hey guys,
I notice that Pretty Photo seems to have been removed in the most recent version; is there a reason for this, and will it be re-implemented, or an alternative to ‘Magnific’?
Thanks & Happy New Year, all the best for 2018
Hey ND81,
Prettyphoto was removed in favor of the new lightbox plugin as development on prettyphoto stopped a couple years ago and had some issues with https. Are there any specific features from it you’re trying to replicate with Magnific?
Happy new year to you as well 
Thanks, understood; so confirming ‘Magnific’ is the new lightbox, or is there a different one again? At the moment, I just have that & ‘none’ listed
Magnific is the only lightbox option in Salient in the current version, but the none option still exists if you don’t want that to be loaded
Got ya 
Sorry if the following info is there, but I wasn’t able to find it in your documentation:
If I’ve got a gallery, opened via a text link, that up until now relied on PrettyPhoto and used the tag rel=”prettyPhoto[galleryName]” to trigger, is there a simple way I can go through and change these so I can use Magnific?
I’ve tried class=”magnific” and a few others, but not having much luck here…if you could just point me in the right direction or provide an example, that would be fantastic.
Thanks
Hey ND81!
You need to give all the items you wish to be in the same gallery the “magnific” class on the link as well as the gallery “gallery”.
Thanks for the (ever) quick response
ok, so would it look something along the lines of:
text link for image
Not sure if I understand the last part: ‘as well as the gallery “gallery”’ ... sorry 
Hey again! It would look like this: https://pastebin.com/tHipkhY1
Thank you! perfect
much simpler than I thought.
Next question, similarly, is there a way I can load inline content via a text link?
Hey ND81, unfortunately not at this time without some custom modding, however I’ve noted the idea for the wishlist
Thanks! I realize it’s not a massively common scenario, so only if the opportunity arises 
Cheers 