Hi there,

Thank you for choosing Sparks. Try just to follow instructions for FTP theme installation http://sparks.mikado-themes.com/documentation/#getting_started_installing_sparks

Best, Mikado

Hi,

Why I cant access my import menu in mikado options? I got this error Sorry, you are not allowed to access this page.

Hi,

Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there.

best, Mikado

Hi,

Thank you for taking interest in Sparks. Yes, you could add video in Slider revolution or add Video background for each row https://www.screencast.com/t/2dork3a3Et

Best, Mikado

Hello there,

Our support team is available to help you at https://mikado.ticksy.com/ to check your website in browsers that are supported https://www.screencast.com/t/eh2gHp8emuEa

Responsiveness should be working well, and we will check that, too. When it comes to google security updates, we are aware of changes that will come. We, as theme authors are waiting for final decision of Envato Market regarding to this matter. Thanks for understanding.

Best, Mikado

Thanks for your quick response team Mikado.

Since Google security updates being of critical importance for website visibility on search engines, it would be great if you could follow up with Envato marketplace regarding the same and confirm to us before we take a call on this.

We look forward to your update on the same soon.

Hello,

Envato just updated their Privacy Policy and you could find more about it from here https://envato.com/privacy-20180525 As you could see, there is nothing to be worried about and everything is in accordance with laws about data protection.

Mikado

Hello there,

Yes, and with that one import you’ll get all pages included. So, you’ll be able to choose this page App Presentation as your homepage. For any further assistance, our support team is on your service at App https://mikado.ticksy.com/

Best, Mikado

Hello,

Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and include your site URL with wp-admin access and our agent will investigate.

Mikado

Hi,

Just open this file: wp -content\themes\sparks\framework\admin\skins\mikado\assets\css\mkd-vc-extend.css

and edit this part of code:

.extended-custom-icon {
    background-image: url('img/vc-extend.png');
}

into this

.extended-custom-icon {
    background-image: url('img/vc-extend.png');
    background-size: auto;
}

Best, Mikado

Perfect! That worked! Thank you!!!

You are welcome

Hello,

Please, note that current Visual Composer version that is included in our theme is not compatible with 4.9 WP. But if you have plans to use it, you could do that, just reach our support team on ticksy https://mikado.ticksy.com/ and they will assist you.

Mikado

When will this theme officially support WordPress 4.9.x?

There should be an update available by now.

Hello,

We are working on new updates, where we will include compatibility for all latest versions. Until then, feel free to use latest WP, and our agent will provide you latest Visual Composer.

Best,

Mikado

Hello again,

You are able to replace both images https://www.screencast.com/t/oe26Iw2ebg

Mikado

oh the phone is in the background so, ok thanks a lot for your answer

You are welcome!

If there is any other doubt, we are here!

Mikado

Hello,

Thank you for taking interest in our theme. Unfortunately, it doesn’t support RTL. Installation of theme could be easily done, you could check this article from our Official manual http://sparks.mikado-themes.com/documentation/#getting_started_installing_sparks We will gladly help you to setup your site within our theme.

best,

Mikado

Hello,

Thanks for submitting a ticket. Our support is handling all our tickets from oldest to newest according to ticket time, and I just informed the team about your ticket, so they will reply to you as soon as possible.

Mikado

Hi there,

Problem is probably related to low server resources and low PHp directives. Please try suggestions from this article https://mikado.ticksy.com/article/10511/ and contact our support in case that you continue to have problems.

Mikado

i have submit the ticket 2 hours ago, but there is still no response. Thank you for you support

would you please help me contact the support?

Hi again,

Support is replaying to all tickets from oldest to newest, according to ticket time, and it may take up to 24h, but it seems that you are in a hurry, so I’ll inform them to check your ticket asap. For future support requests please wait for support response like other users.

Thank you, Mikado

Hello,

To remove search, you need to remove search widget from header widget area from WordPress back end > Appearance > Widgets.

Regarding Instagram, please contact our support by submitting a ticket at https://mikado.ticksy.com and provide admin access in your ticket, so this can be inspected on your end.

Mikado

Also what framework was this theme built with? I’m looking to merge with a bootstrap theme.

Hello,

And thanks for choosing our theme.

1. For demo import, please follow instructions from this link https://mikado.ticksy.com/article/10511/ and if problem persists, you can contact our support and also provide them with admin access so they can try to import demo for you.

2. Theme is built on our own custom framework, and also we are not using bootstrap or any other responsive css framework.

Mikado

Hello,

This is server / domain issue because when accessing your site without www icons will be loaded https://www.screencast.com/t/0crw6TGmEf

You can ask them to set permanent redirection to non www domain or to fix Cross-Origin​ error​, please follow instructions from this link http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/

Mikado

I changed the URL of my wordpress under general—> settings and made sure it was www.socialgrow.com.au not just socialgrow.com.au and it has fixed the issue

Awesome!

Glad to hear that everything is working now.

Mikado

Hi,

Slider appears fine on our side https://www.screencast.com/t/w4CZZQzX . If you think that there is a problems, please write to our support and provide a link to your website so they can inspect element, and they will provide you with a css fix if spacing or anything else needs to be adjusted.

Mikado

Hi,

Thanks for interesting in our theme!

Unfortunately not, there is insufficient space for that.

Thanks!

Hi,

Please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem. Also provide wp-admin credentials.

Mikado

Hey guys I just switched to different hosting and this time import was smooth and finished 100%. But some elements are missing and doesn’t look like in your demo. Slides weren’t imported at all and some images are missing: http://dlux.ca/jamvana/ Please let me know ASAP.

Thanks, David

Hey guys I just switched to different hosting and this time import was smooth and finished 100%. But some elements are missing and doesn’t look like in your demo. Slides weren’t imported at all and some images are missing: http://dlux.ca/jamvana/ Please let me know ASAP.

Thanks, David

Hi,

This is normal since sliders are not being imported with demo content, you should do that manually.

Search the whole directory you’ve downloaded from Theme Forest for folder named revslider, there you will find all slider demos. Then go to Slider Revolution > Import and import them all to achieve the same look you see at our demo site.

For further help, please open support ticket at https://mikado.ticksy.com/ and our support agents will assist you on that problem.

Mikado

Hi,

Please write your questions in English. Thanks!

Mikado