21578 comments found.
Hello,
You can enable it back under The7 > My The7 in the “Settings” block.
Hi, Im look and cant find – how can I translate “view cart” and “checkout” when I move cursor over the cart in right site in the main menu. Thanks anyway – this way not working http://support.dream-theme.com/knowledgebase/change-labels-read-more-submit/
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
how to have a full posts in homepage? whats the best way to do it?
Hello,
There are many ways to do that, e.g. using one of “blog” page templates or shortcodes.
Hi – I am trying to set up my Portfolio but there is no where to upload media to. I notice the media upload feature of the portfolio is now a legacy feature – what is the new way of adding media to a portfolio? Your documentation still references the old version and there is nothing on the support portal about this. Hope you can help – many thanks, Sam
Hi Sam,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, with your last update, gallery lightbox is not working on mobile devices any more. On desktop is working fine. I read others having the same issue with your last update.
Hello,
As you can observe on our demo, everything works just fine. Therefore please get in touch with our support – they will take a look what’s wrong with your site.
Also please do not make false statements like “I read others having the same issue with your last update”. Because there are no “others” and no such comments in regards to “last update”. If you will keep making such misleading statements, we will case providing you support. Especially considering the fact that your support period is long over.
Thank you for understanding.
Hi, In your guide (http://guide.the7.io/menu-icon/) it shows a third option, custom image (depracated). In the current version of the theme I am using (6.0.1) this option is not there. Did you remove this option? And if so, why? Thanks in advance for your response.
Hi,
I’m not entirely sure when, but this feature was removed quite long ago..
Why?
Because it adds quite a bit of variables into POST requests. Which can result in not working Appearance > Menus interface for users with bigger menus.
You can use a custom CSS code if you want to use images instead of icon font there.
I would like to use icon fonts, but the point is I like to use medical icons and FontAwesome doesn’t have any. That is why I would like to add images (icons) to solve this problem.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
hello sir, i want to ask how to add captcha in contact form? i try to install new plugin from contact form 7 the captcha not show in contact page i try again to install another plugin but same sir, the captcha can not show in contact page
please help me
thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi,
I have 2 questions:
1st Can i get the featured image automatic as a page title background
2nd How to add deep linking to image . To share single image ,not the post
Hi,
I’m afraid there’s no option for that 
Sorry.
Hi, I’m asking for information .. How come when a pre-made websites amount, never mind the slider revolution? How can I import the template selection demo slider? Thanks…
Hi,
You can choose whether to import sliders in import settings. If it does not work for you – please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Some of my theme options are not saving. Such as Menu fonts, colors, etc. I have no cache plugins. I have to enter everything into custom css..
Hi,
There still may be a caching enabled by default by your hosting provider. Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hey, so I added a pre built one page website to my site. I want to add a few more pages to the site. Is there a way to import pages from other prebuilt site to my site without overriding everything I currently have. For example, I want to add a portfolio page. There are some pretty good prebuilt one’s available already. Can I import one without affecting my current set up?
Hi,
Simply import another demo, but omit theme options import. This way you will only have to choose the menu and home page – can be done in a minute 
Hi,
I’m interested in buying your theme. Do you have a backend demo I can test?
Thanks, Sigurd
Hello Sigurd,
I’m afraid we don’t have a back end demo available. Sorry
HI, I like your theme. But before I buy, I have a question. Your main theme Can be updated automatically, right? I do not have to update myself.
The problem has come through. I bought a theme from somewhere else in the themeforest.
When I use it for a long time. The page is loading very slowly. When tested with Google’s PageSpeed Insights Very low page load rating And need to edit. It also has to face the problem of being spam again.
Can your theme solve these problems?
Thank you.
Hello @sportdream,
Yes, theme updates automatically in 1 click.
As for page speed score, content management is as important as theme quality. We witnessed sites with both very good and very bad scores made on The7.
One thing I can say for sure. You cannot expect mobile score > 70-75 points with any multipurpose theme. Without cheating that is
Hello, could you please tell me, where I can set different color of this “menu” for mobiles? http://prntscr.com/hyxnjj Because when The window is smaller and menu bar is white, its not possible to be visible and int looks like this – http://prntscr.com/hyxoem
Or is possible to set the same color of top bar menu on mobile like in desktop and not white? Thank you!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Is the7 compatible with toolset plugins
Hi,
If I’m not mistaken, yes. At least guys from WPML were saying so. But we were not testing it.
Hi. I am getting error in dashboard http://prntscr.com/hyukcg this cause the reason of not showing colorpicker in every VC element http://prntscr.com/hyul4k The only thing need to be update is “The7 database update” http://prntscr.com/hyulrn Can you please help how to fix It?
Hello,
From the error log http://prntscr.com/hyukcg your SEO plugin conflicts with the TinyMCE – an editor built into WordPress core.
We can only recommend trying to re-install the SEO plugin in question – maybe it was damaged in some way and reinstalling it will resolve the issue.
Otherwise third-party software support if far beyond the scope of our responsibilities.
Thank you for understanding.
Hey guys – I have sent you a message on your support without reply. I am trying to re-name the portfolio to “Case Studies” ... is there any way to do this?
Hello,
Please note that we precess tickets on business days in order they were received. Normally within 24 hours.
Also note that attempt to “bump” a ticket automatically moves it to the end of the queue.
A bit patience please. We’ll get back to you very soon.
I waited 24 hours… Now you are saying that you put my request to the bottom of the queue because I asked on here? What terrible customer service.
Hello,
You don’t see many people complaining about support here in the comments or in reviews, do you?
Posting comments on ThemeForest have nothing to do to our help-desk. If you post additional comment there – ticket will automatically be moved to the end of the queue. We are very sorry but this is how our support software works and we cannot change it.
hi… when will u guys start supporting Buddypress.. yours is lovely theme but BP is requirement now as i can see im sure in 3 years ur guys ve covered all the things though
please add it in next update
Hello,
I’m afraid BP is not on our roadmap at this moment. “My own social network”-boom is gladly over.
Do you update the site The7: Photo Studio
Hello,
Not sure I understood your question correctly. Please be more descriptive. Thanks!
is it possible to get a slider for the clients? like a logo slider?
Hi,
Yes.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
