39367 comments found.
Why can’t I see the Fusion Builder for each Page I’m trying to edit? It just has the button to Use Default Editor… but not the Fusion Builder. I can’t see any of my page content to edit anymore since the 5.4 update. I don’t feel I should have to pay for support again for something the theme should be doing automatically for its proper functioning.
Hello @Mnermic1
Without a doubt it should be showing the Fusion Builder for you however if its not please make sure that its enabled from Avada > Fusion Builder > Settings and make sure that its enabled for all post types as can be seen in this screenshot => http://prntscr.com/i082yd
If it still does not come up please look for any error in console or for any possible 3rd party plugin conflict in that case, however there should be no issues at all when it comes to Fusion Builder being used on any post type of our theme as well as custom ones.
We are however just a ticket away if you need our assistance with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Do you have any tips on a search options that works or has in the theme? I have a client looking to load a ton of videos and she needs a fast and customer friendly way to search, she also will be adding a ton a recipes.
Hello @uppereast
We already have a search feature in our theme where you can search between different post types as can be seen here in the screenshot => http://prntscr.com/i082hk
However for more advanced AJAX based search you can try many advanced search plugins that are available out there 
Thanks
-Ammar
Hi. Even on clean installation of latest version of WordPress and Avada with applying patches, on wooCommerce product pages, I get this error:
Uncaught (in promise) TypeError: Cannot read property ‘getNotificationManagerImpl’ of undefined at h (wp-tinymce.php?c=1&ver=4607-20171116:29) at k (wp-tinymce.php?c=1&ver=4607-20171116:29) at <anonymous>
This only happens in Persian (Farsi) language and only when Fusion Builder is activated. Meaning if I deactivate Fusion builder the error goes away OR if I use English language, it’ll be ok as well. There’s no other plugin other than WooCommerce and Avada’s Fusion Core and Fusion Builder installed/activated.
Screenshot: http://take.ms/fjaJG
The errors increase when I mouse over tinyMCE icons: https://streamable.com/epusx
Hello @miladghttv
This error you are seeing is actually coming from one of the core WordPress files and should not be caused by Fusion Builder at all, however if you are still getting this on a clean installation of WP and Avada that will need us to check on your site in this case so can you please do open a support ticket with complete site details and our team will get back to you as soon as possible
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi. Thanks for the reply. My support is expired and I can’t create a ticket. But do I need to renew my support in order to report a bug??! which wasn’t even there in previous versions?! That doesn’t seem fair as it’s not assistant in using the theme features and it’s a feedback to make a product I’ve purchased better and bug-free.
Kindly let me know how I should report a bug without renewing support.
By the way, the conflict of Fusion Builder and wooCommerce is happening in all RTL languages. Persian, Arabic, Hebrew, etc. Hebrew: http://take.ms/FvSBv Arabic: http://take.ms/l4J3Z
Hello @Milladghttv
I believe there is a misunderstanding here clearly because this is not a bug in our theme, on my end the latest version of Avada works all fine and good without any issues in RTL languages so something is wrong on the system level here and not with the theme or else we will be seeing hundreds of reports daily for this.
I noticed that in your screenshot your Fusion Core plugin is not updated so please update that again and make sure that you are on 5.4 (latest version) of theme because from your screenshots it doesn’t look like you are, the Fusion Area is not as per our updated theme with Fusion Slider and Fusion Branding missing from there, i also notice that you have 6 patches that are not applied yet so please make sure your setup is all good and updated and if the issue persist simply open a ticket and we will check your site issue for sure
Thanks
-Ammar
Ok. Trust me, I found the source of the problem. You can consider this as a complete bug report for your dev team on reproducing the issue. Please read carefully. It only happens in Chrome.
Steps to reproduce the issue as of today Jan 15th 2018: 1. Install latest version of WordPress (4.9.1) + Avada (5.4) + Patches + WooCommerce (3.2.6) with all settings as defaults. 2. Use an RTL language for WordPress. 3. Open console and create a product. 4. Here’s the console in Chrome: http://take.ms/ATqQM
Notes: - The issue only happens in latest version of Chrome. Version 63.0.3239.132 (Official Build) (64-bit) I’m using mac and Safari and Firefox are ok. - The issue only happens with RTL languages. - The issue only happens on add a product page. - When you deactivate Fusion Builder, the error in Chrome’s console doesn’t show up. - When you use LTR languages, even with Fusion Builder activated, the error doesn’t show in Chrome’s console. - I also fresh-installed Chrome. It’s still happening. - When you increase/decrease size of inspector window, the errors increase. - When you hover over the toolbar menu items in tinyMCE, the errors increase.
Hopefully this report is complete enough for your guys. Thanks.
Hello There
I have checked it out exactly and the issue you are seeing on chrome is definitely there but its also there for me on a default WordPress 2017 theme as well, you can check this screenshot => http://prntscr.com/i13zfj
The error is coming from the wp-includes folder it seems that is a default WordPress folder, i will suggest getting in touch with the WordPress support about this too please.
Thanks
-Ammar
Please try again with 2017 WordPress theme. This time deactivate Fusion Builder. There will be no error in the console! So it seems like the issue is not from WordPress files and themes.
My environment: I only have Fusion Core and WooCommerce as active plugins and 2017 as the active theme. No issues. When I activate Fusion Builder; the error shows in console (on add product page).
Hello @Miladghttv
Sure thing, let me try again doing a vanilla installation and i will get back to you as soon as possible
Thanks for your patience.
-Ammar
After updating our server’s PHP version to 7.1, I am unable to activate the Slider Revolution bundled plugin. It needs to be updated, but I can’t do that without activating it first, correct?
Hi there
Allow us to explain to you in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- The theme purchase includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.4 is the latest version of the theme. The latest version of the Layer Slider plugin is version 6.6.5 and Revolution Slider is version 5.4.6.4
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
- The next release of Avada will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
- Here are the terms for bundled plugins as set out by the Envato marketplace -> http://bit.ly/2yQ3U82
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank you for this info. I have the latest version of Asana; the other bundled plugins (Fusion Core, Fusion Builder, Layer Slider) are up-to-date. But my Slider Revolution is at 4.3.2. Even if I wait until Avada comes out with an updated bundle, you can’t update a plugin without first activating it, correct? I can’t activate it.
Hello there
Basically “Activating” and “Enabling” the plugins are 2 different things so please let me clear this firsthand.
1. You can always use the plugin without purchasing its license or “Activating the license” key as the plugin is bundled Free with our theme.
2. If the bundled version of plugin is older than the currently released version of plugin, you will have to wait for our next update of Avada where we will update plugin’s file and than you can update it as well, however if you want to update it otherwise you will require a separate individual license of theme for that.
3. Right now with our latest version of Avada that is 5.4 we are shipping the revolution slider version 5.4.6.4 as can be seen here => http://prntscr.com/i07z8r
If that is not the case for you please make sure that you are on the latest version of theme and if its still showing the outdated version of plugin simply download the latest version and install it manually from our server using our alternate plugin installation method as mentioned here => http://bit.ly/2eahzvS
If you need anything else please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I have a website with left side position of a header. And this is set globally. Is there any way (with css or jquery) to set top header position for some special pages like landing pages?
Many thanks!
Hi there
There are a range of Fusion Page options that you can use to manage your header on a page by page basis, but in order to be able to change positioning of the header as you have described will require a custom implementation I am afraid. And it will require more than just a snippet of CSS
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
Thanks for reply!
Please consider to add a feature to dynamically change headers from page to page. This question has a long tail from users @ Avada forum since 2014.
Many thanks!
Hello There
Thanks for your suggestion, we also request you to please send this to our feature request email support@theme-fusion.com
Thanks
-Ammar
I need urgent help! I can’t register an account under Theme Fushion. Despite ticking the box for the T&C, whenever i clicked “submit”, the tick disappeared. I can never get my account registered.
Can the author contact me directly?
Hi there
Please do double check that you are following these instructions when you register the support account -> http://bit.ly/1LKKsrw – if you still cannot for some reason, please send an email with your info to -> support@theme-fusion.com so that we can help you get this set up
We look forward to helping you!
Thank you, MB
Hello, i would like to ask if you have some demo for animal shelters. thanks for advice.
Hi there
Thank you for the suggestion, we appreciate it. Thus far we have pet related demo, the veterinarian demo -> http://bit.ly/2vAj3bA
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
just a quick pre-sales question. I’m looking for a theme that also looks good on a mobile phone. Because I wasn’t happy with other themes I look very closely at avada and I think you have the same problem. I’m afraid that the company name (9 characters) that I want to use in the title line of a full width / full height banner on the landing page will not fit on a mobile phone screen (i.e. the right part of the word doesn’t show and it’s not even possible to scroll to the right in Google Chrome on a mobile phone). I tried several of your avada demos on my phone and with the adventure demo I saw the same problem. On the banner with the title “The construction of europe is the art of possible” the word “construction” does not fit on the screen on my phone ( the n is missing). Is this a fixable problem with avada?
Thanks
Hi there
I do not know what phone you are using, as there are so many out there, but Avada is tested against all common mobile viewport display and there are two sets of features that are built in that further enable you to manage the sites display on mobile viewports; Namely, responsive heading typography, sensitivity -> http://bit.ly/2ltPKzY and the Fusion Builder visibility system -> http://bit.ly/2sfGD9Q
The former allows you to determine just how much headings etc (your example being slider titles) will adjust according to the viewport and the latter, what content you want to have visible on mobile vs. desktop etc
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hi, Since I have update the 5.4 version, I cannot be able to get my categories shop woocommerce page at 100% full width. The shop main page is 100% but not the category. I have already “100% width” shop page template.
Hello @dreamzr
There should be no change when using the latest version when it comes to the theme and pages layout, however to check this in details we need you to please open a support ticket with us and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
is it possible to have the word menu under the hamburger menu on header 6? Is this a simple implementation?
Hello @drmoody
You can do that using the pseudo elements in CSS for sure, i see you have an active support so please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
HI, If I want to update I have to do it through The main theme, or Child Theme, will not make the content on the Web has been affected. Do you have video tutorials?
Hello @sportdream
You can update it being on any of them (child) or (parent) and it will not affect any of the content on your site, however if you are using some very old functions with child theme that might cause an issue with the latest version of theme so you need to update those files as well.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi,
I have change my admin domain from http to https, then I cannot login to the admin panel anymore. Could you please tell what I can do about this issue?
Thanks and Regards, Ally
Hello @kennethkhlam
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
About “Comments Off”
How can U delete or do not show this words in blog page MYSITE /blog
Inside post, Im Ok, I turn off display comments. in blog setting
Hello @seonifty
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi there!
I am getting an error whenever I use the Google Map shortcode: “You have included the Google Maps API multiple times on this page. This may cause unexpected errors.”
Also this one: “Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error"
However I have followed your instructions on how to add a new Google Maps API key (I have generated a new key and replaced it within theme options) but I still have the same error. Could you please advise?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there! I’d like to ask you a favor. I know that my support has ended but I’d be very grateful if you would tell me in which file is “My Account” from secondary top navigation located? I am trying to rename it …
Thanks in advance!
Hi there
If you are only trying to change the wording, instead of editing the theme files or Woocommerce plugin files you can change the text via the correct .po language file -> http://bit.ly/1IL657F
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I need to edit theme file, I don’t need the whole plugin. I just need to know in which file is located that menu item.
Hello @ex501
You do not need to edit theme files at all actually, the translation technique should do the job for you all you need to do is translate that particular string and put the files back via FTP and that should do the job for you, by translate i mean (change / replace) the string here.
Thanks
-Ammar
Greetings! Some how I lost the ability to edit my logo in the theme options. Please advise. Note: I already updated the theme and plugins, reinstalled theme, etc.
Okay so I fixed the PHP errors, still having issues with builder
Okay, I reinstalled everything, Theme Options are still not working. Very frustrating!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
- We cannot provide support here or check your site here in comments. Our team will log in and check and get to the root cause of this for you. It can range from 3rd party plugins to a WordPress 4.9 language file bug -> http://bit.ly/2qUuREX
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I did. I will log in now
Hello @ideedfix21
Thanks, we will get back to you as soon as possible
-Ammar
The movies used in your themes, are they included in the demo’s?
Hello @Michaeldavidson
Not all of them are free actually so we have created a KB article regarding them here which you can read please => http://bit.ly/1BKxGCj
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thanks. It’s about the “agency” theme. The movie at the homepage. (handdraw animated movie)
Hi there
Any of the videos used in our demos do require your own licensing to be purchased, for use. The video you are referring to can be purchased via Shutterstock
Thank you, MB
Hi there,
Great theme. Have you got a demo focused on ‘news’, you know a news style site where blog posts are the focus? I know it’s perhaps a basic concept compared with your other demos but I’m looking for something like this within the Avada framework. Thank you
Hello @egdanny
A very specific NEWS demo is not available right now however we do have a lot of different layouts for our Blog so you can definitely setup one using those, you can check them out here => http://bit.ly/2oRqdF0, we are continuously listening to our customer’s feedback and suggestions and this is a good one so please do send your to this email support@theme-fusion.com and we will add this to our list
If you need anything else please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
HI, I like your theme. But before I buy, I have a question. Your main theme Can be updated automatically, right? I do not have to update myself.
The problem has come through. I bought a theme from somewhere else in the themeforest.
When I use it for a long time. The page is loading very slowly. When tested with Google’s PageSpeed Insights Very low page load rating And need to edit. It also has to face the problem of being spam again.
Can your theme solve these problems?
Thank you.
Hello @Sportdream
Yes, our theme does have an Auto Update feature and it will notify you of an available update however you will have to click on the UPDATE button to update it as theme will not be updated on its own for you, users will have to make that choice.
Avada performs extremely well in speed tests. Let us go over this in detail.
In fact, any hosting company will tell you that http://www.webpagetest.org is the best to test a site’s speed. Google constantly changes their algorithm and only tells a fraction of the story. Also, Google will show you different results based on traffic, server load, location and more. This is a proven fact and why all hosters tell you the same thing about it.
Try Pingdom, Try WebPageSpeed tests, Try GtMetrix, Try Google Page Speed.
Google Page Speeds
GTMetrix
Pingdom
Web Page Test
As you can see, scores are extremely high and there are a lot more factors that go into it. We take immense pride and put great importance on ensuring Avada’s performance is top notch.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thank you for your answer
If I want to update I have to do it through The main theme, or Child Theme, will not make the content on the Web has been affected. Do you have video tutorials?
Hi there
You register the theme via a token key -> http://bit.ly/1GrzAgY – and you can then choose to update the theme manually via FTP or auto via the WordPress Dashboard.
See our Avada Quick Start Guide -> http://bit.ly/1N505Om
See our KnowledgeBase -> http://bit.ly/2sXiuZs
See our Online Documentation -> http://bit.ly/2v46jXn
See our Training Videos -> http://bit.ly/2gPmYXo
Thank you, MB
Hello
I am new purchased, but when I try to install new demo, my website show like this
https://www.screencast.com/t/Ozm0cRiYZWPlease explain
Tks
Hello @hoangvd
This is simply because your Fusion Builder is not installed so please make sure that you have it installed and activated, if however the issue persist please do open a support ticket and our team will gladly assist you with this issue.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Fusion builder have been installed and actived.
Please see https://www.screencast.com/t/JPf7saVpQuR0
Thks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I submit ticket but still not have feedback. Please check
Hello @hoangvd
We have received your ticket and somehow you sent the replied to your email again that caused the timer on ticket to be reset, please do not bump your ticket at all and we will get back to you as soon as possible.
Thanks
-Ammar
