28333 comments found.
When I load a page I hear a ‘ding’ or ‘chime’ type sound effect. How do I delete that (it would drive my business users nuts) please? The answer may also help others.
Must come from a plugin. It’s not coming from Flatsome 
Instagram feed no display images. Failed to load resource: the server responded with a status of 403 (Forbidden) for all images.
I just purchased this theme. 1) I am unable to activate the theme with the purchase code. 2) Sometimes the images on the front page will not load when I refresh or when I visit my set from a mobile.
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll dig into this for you.
When adding code to global settings header (google tag manager code) nothing happens when saving. All code is gone when I reload and i have cleared cache….
Hi there,
Please shoot an email via support and we’ll look into it.
what happened to Instagram feed? no image display..
Hi there,
We have published an update 3.4.3 which fixes the issue.
Hi,
Hopefully this isn’t a stupid question…
I want my client to be able to update their own template with a simple paypal button for each product. Is this possible, or do I “have to” use Woo Commerce to use your template?
Hi there,
You can add the paypal button using the custom product page layout http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page
Hi,
Is their a there a template/exemple file to upload all your products in one go for flatesome ?
Thanks.
Hi there,
You can import all the products in a CSV file https://docs.woocommerce.com/document/product-csv-import-suite-importing-products/
Ok thank you very much !
Is it possible to translate the theme options panel?
Hello, Instagram has a problem, fix please, thanks!
Hi there,
We have published an update 3.4.3 which fixes the issue.
Hi , I am Interested in buying this theme , Hence I want to know about the following points :
1. Is there any limit to the number of sites on which i can use this theme? 2. Will I get all future updates or is there any time constraint for that? 3. Can the slider element be used to create custom image carousel. Like if i want to create a product carousel for my blog posts showing 4-5 related products only? 4. Does this theme includes order tracking? if yes , How does it work? does it show the order status only or tracks shipment details also? 5. Will this UX Builder be compatible all plugins available in market? What if it any plugin misbehaves with this builder.? 6. Can we use Portfolio element to display other elements than images . Like a product showcase or faqs categories like this https://demo.xtemos.com/basel/faqs/ 7. Will i get shortcodes for elements like slider and blocks which can be used anywhere?
It would be a great help if you answer these. Thankyou
Hi there,
1. You will need to purchase a license for each installation.
2. Yes You get all future updates at no extra cost.
3. Yes You can check it out here http://flatsome3.uxthemes.com/elements/blog-posts/
4. You will need a plugin for this.
5. Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards. As you can imagine we are unable to support all the plugins out there.
6. Yes
7. The UX Builder allows you to use the elements anywhere you like in your site.
Hi,
Thanks for the reply.
I think you misunderstood the third question. My question was. Can i create a completely customised image carousel here? Like i want the full flexibility to select each slide of the carousel.
I want to create a carousel at the end of my blog posts which shows the products related that particular post only.
Hi, I have an issue on my checkout page. It gives me Bad gateway error when I choose Direct Bank Transfer payment method. I’ve updated the theme and pther plugins. Any idea? Thanks!
Hi there,
Please send a link to your site via support and we’ll look into it.
!!! Instagram feed is totaly broken since 2 days !!!
This is highly unacceptable that it is not fixed since 48 hours as this is part of my home page design like many of us here !
Each time i had to use Uxtheme support by mail, i had no luck and no help at all 
Even a simple question on how to use your lightbox image function on a text link received a: “Sorry you should ask the help of a developer for this”
Instagram pushed an update 2 days ago so it’s abviously related to this and many other standalone insta feed plugin developers already corrected this problem as everyone was impacted !
Hi there,
We have published an update to fix the Instagram Issue. Am sorry for your support experience, do you have a Ticket ID we can use to investigate.
Hello, Can you please check my ticket? My ticket ID is: 58572 Regards,
Hi Walter,
Somebody from the team attended to you.
Hello, you are right, Ahmed took this ticket but he sent me a couple of videos which don’t make any sense at all. Could you please take a look a this ticket? Thanks.
Hello, Instagram has a problem, the images not found. Please, could you help me? Thanks!
Hi there,
The development team has been notified of the Instagram issue and are investigating.
OK, could you send me an email when you fix it? Thanks!
We have a new update 3.4.3 that fixes the issue.
same Problem with instagram Image not showing…
Hi there,
The development team has been notified of the issue and is currently looking into the issue.
thanks for fast update its fixed the issue instagram image https://www.icmshoptrend.com
1) Also having the Instagram problem. 2) Problem with the top bar, that is it shows up as an empty black bar on mobile devices in Safari, Chrome, and Firefox. Is there a way to disable the top bar on mobile? Or is there some other kind of fix?
Nevermind. Figured out the top bar piece.
Hi there,
The development team has been notified of the issue and is currently looking into the issue.
Instagram feed not working
Hi there,
The development team has been notified of the issue and is currently looking into the issue.
instagram feed broken, might be API changes, reflected on your demo site as well http://flatsome3.uxthemes.com/elements/instagram-feed/
Hi there,
The development team has been notified of the issue and is currently looking into the issue.
Hi. Can you recommend a good Mega Menu plugin that will work well with your theme? I see that theme cannot do it on its own but wanted to know if you have ever tested one to recommend. Thank you.
Hi there,
We recommend Uber Menu http://docs.uxthemes.com/article/222-ubermenu
Perfect. Thank you. One last question on the Builder. Can you recommend a way to make Vimeo videos autoplay? Thanks for the great support.
Hello, Having the same issue with instagram feed. Photos are not showing. Any suggestions on a fix. Thanks,
Hi there,
The issue has been noted by the development team and is currently under investigation.
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