28307 comments found.
Hey, just a few pre purchase questions
1. Can the size catalog images be changed?
2. Can the size of the product image of the actual product image be chaned?
3. Can the image size of the category images be changed?
Very important for me as if I buy this theme, I will have to change these sizes else my images won’t look good.
Hi there,
Yes
In WooCommerce > Settings > Products > Display and then regenerate your image thumbnails https://docs.woocommerce.com/document/fixing-blurry-product-images/#section-3
Hi … I added a video (m4v) to the Slider but it doesn’t autoplay! how can that be?
it only autoplays, if i klick through the slides and come back to the videoslide
Just updated, and I’m getting the error: Parse error: syntax error, unexpected ‘[’ in /wp-content/themes/flatsome/inc/functions/function-custom-css.php on line 76
Hi there,
Please edit function-custom-css.php file to remove the character. It should work fine after that.
Hello there, i really like this template, it sounds fir to what am seeking. But i have a questions, does it support payment Gateways like VISA and paypal ? and how easy the integration is ? Best
Hi there, thank you for your interest in Flatsome.
Yes
WooCommerce has some really neat payment gateway plugins https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/
Hello, how can I change the color of the newsletter button subscription button, I can only change to the primary or secondary color, but I wanted to customize the color of this button. how can I change to a custom color?
Hi Marco,
You can assign a class to the button and then set a custom color for the button via CSS
Hi, i am missing the option static front page. Its not in the customizer and not in the settings under reading ?!
Hi there, p
Please ensure that your pages are in published mode and not drafts.
Hey UxThemes!
Inside the UX Builder, the Gallery (ux_gallery) element has a setting for adjusting number of columns for mobile + tablet, but that setting isn’t taken in the frontend.
Making sure it does, requires changes on core file: /flatsome/inc/shortcodes/ux_gallery.php
Adding after line 15 the following: ‘columns__md’ => ‘4’, ‘columns__sm’ => ‘4’,
and after line 120 (prev line 118): $repater[‘columns__sm’] = $columns__sm; $repater[‘columns__md’] = $columns__md;
I made the fixes myself for now, but would be lovely if you could add those in the next release.
Thanks,
Hi there,
I will pass this on the development team right away.
I’m liking the theme overall. There are a few things that aren’t making sense, though. For instance, on the product page, neither the “Left sidebar small” nor the “Right sidebar small” load any content at all.
This is on a fresh install of Wordpress 4.9.1. Any Ideas?
Hi there,
Please shoot an email with a link to your site via support and we’ll check it out.
Hi there!
Since today, the Instagram feed does not show the images anymore… It is happening on 2 of my website (using 2 different Instagram accounts).
I did not change my website or Instagram account… Is this is Flatsome problem? Or maybe an Instagram change?
http://pico-sport.com http://bonjaskyacademy.comThanks in advance!
Cheers, Jeroen
Hello jeroen,
We have published an update 3.4.3 to resolve the issue. Please update http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi Thank you very much for this wonderful theme and the great support! Could you tell me, how I can change the related products on the detail page? Actually the output of these products are randomly. I want that these Products follow a fix order. Where do I need to change that?
Thanks!
Hi there,
I’m afraid there is no setting to specify or control the related products.
Worst support ever, still no instagram solution when it’s working fine on many third party plugins !
Are you waiting to push the solution on your next general theme update and leaving us without Instagram during a month or more ?
99% that it’s just an Instagram API token problem and we’re still waiting with no words from your team !
Hi there, it’s only been down for 1-2 days. We have created a new version of the theme that is waiting to be approved by Envato. It will be up in a few hours.
Btw, we uploaded a quick fix here as soon as we could: http://docs.uxthemes.com/article/286-instagram-feed-incorrect-url-signature
Then why don’t you reacted and let everyone down yesterday ? If there was a fix you should have posted it here in reply to everyone or send a newsletter update to all your customers…
Hi there, apologies for any inconveniences caused.
We have published update 3.4.3 which has fixed the issue http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Please correct the Instagram error. Thanks, and have a great day!
Hi,
For the Category Box, can i show Brands instead of category? I’ve WooCommerce Brand Plugins installed.
Thanks, Louis
Hi there,
You will need to tweak the theme files for this.
Hi,
Can I know which theme file should i modify?
Thanks
Do you have to buy a template before you can ask a question about the template? I have a client with minimum e-commerce needs, but he likes the layout and woocommerce won’t work for him because he’s going to be working his own posts. Can he just put individual paypal buttons in each product post?
No, you don’t have to do that
I’m sorry if your questions has not been answered. It should be possible, but will require a bit development if you can’t find any plugin that does that.
When I load a page I hear a ‘ding’ or ‘chime’ type sound effect. How do I delete that (it would drive my business users nuts) please? The answer may also help others.
Must come from a plugin. It’s not coming from Flatsome 
Instagram feed no display images. Failed to load resource: the server responded with a status of 403 (Forbidden) for all images.
I just purchased this theme. 1) I am unable to activate the theme with the purchase code. 2) Sometimes the images on the front page will not load when I refresh or when I visit my set from a mobile.
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll dig into this for you.
When adding code to global settings header (google tag manager code) nothing happens when saving. All code is gone when I reload and i have cleared cache….
Hi there,
Please shoot an email via support and we’ll look into it.
what happened to Instagram feed? no image display..
Hi there,
We have published an update 3.4.3 which fixes the issue.
Hi,
Hopefully this isn’t a stupid question…
I want my client to be able to update their own template with a simple paypal button for each product. Is this possible, or do I “have to” use Woo Commerce to use your template?
Hi there,
You can add the paypal button using the custom product page layout http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page