21577 comments found.
Hi, i’m using 6.0.1 version of the7 theme. But i’ve not update now to 6.1.0. Also the7 plugins ? Any problem about this?
Hi,
At this moment – no. But make sure not to update The7 Elements. And even better update everything (theme and plugins) to newest versions 
I want to update all of them(theme and The7 plugins) but i couldn’t .. Why ?
Cannot tell without looking into your admin area..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello. I would like to know if there is any option for saving an element as global so the changes on it can be done automatically at all the pages where the element has been placed. Is it possible? Thanks!
Hi,
Unfortunately no 
Ok, thanks.
Hello, why does full width content modules do not show in the frontend builder?
Hi,
Some of modules cannot be rendered in front-end builder. You need to re-run corresponding bit of JavaScript every time you make a change to the page. This is quite resource intensive task. Moreover due to the nature and complexity of interactions between different elements on the page editing them in the front-end can be.. “a bit buggy” 
Therefore we, as well as other developers, have to substitute complex elements with placeholders.
BTW “full width content modules” are made by Brainstorm (Ultimate Addons) – not us. But the answer above applies to them perfectly well.
Is it possible to select multiple categories in the filtering for the Portfolio? Thanks in advance!
Hi,
I presume you mean in the front-end. It’s not possible I’m afraid Sorry.
Hi, I have submitted a ticket to your support portal about Rev Slider. In any case, I’m posting it here:
“I am having a difficult time adjusting the alignment of the header of my website that uses rev slider. From the editor, it looks fine. But when I’m publishing the changes, it doesn’t look good in my mobile phone. The button keeps on misaligning itself. You may view my website at https://bloggers.ph"
Hi,
A bit patience please. Our guys will get back to you asap.
How is the compatibility of this theme with Elite Video Player – WordPress plugin(https://codecanyon.net/item/elite-video-player-wordpress-plugin/10496434)? I’ve being using this plugin but it’s not working with the theme
Hi,
Though most customers describe The7 as “extremely plugins receptive”, there are literally millions of plugins out there – we simply physically cannot ensure compatibility with all of them
Please get in touch with our support – our guys will take a look what causes the issue and will try to assist with it.
Looks like a css conflict. This css (display:flex) is causing playlist not to appear correctly, it comes from the7 theme:
.fade-header-animation .show-header .header-scrollbar-wrap .mCSB_inside>.mCSB_container, .mCSB_container, .overlay-navigation .show-header .header-scrollbar-wrap .mCSB_inside>.mCSB_container { display: -webkit-flex; display: -moz-flex; display: -ms-flexbox; display: -ms-flex; display: flex; }
I seem to be experiencing Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details. on all my google maps integration. I already added an API through ultimate. Why is it doing that?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, when you say :
7. 3d slider removed. Sorry folks – it was too resource-intensive and cumbersome.
Does that mean that the Slider Revolution still works though?
Thank you,
Hi,
Yes, sure! Slider Revolution works (and will work) as usual.
3d slider was a chunk of legacy code. People were not seeing it for about two years. Except they deliberately enable this old feature. So it was high time to let it go.
Ok great thank you
You are welcome
Hello,
Is there a way to make a carousel from the custom posts “Partners, Clients” logos? I have a carousel made with the VC Advanced Carousel, but the list is so extensive that makes the page hard to load and to manage. Any help.
Thank you. Best Regards.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi,
I have updated the theme and now I am facing a problem. The content area of my blog post has squeezed. There’s a big gap between my sidebar and blog post. Can you please help me out as I am a very old user of your theme and I have checked everything but still unable to solve it. You can check it here: https://www.theengineeringprojects.com/blog
Thanks.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
why does the Funky Intro Slider and other new sliders show up in the rev slider template store?
Hello,
That content was not updated.
Please do
Working on it.
Is there a way to make the navigation bar background a different color from that of the header background? (in a similar way to your “Shop/Hoodies” demo)? I’m not seeing this option in the theme options. Thank you!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I have installed the theme on one domain. I want to install it on a second domain now and stop using it for the first one. Is that possible with one licence? I will just de-register the theme and register it on the new domain? What other things should I do for the first site to be legit? Change theme or something?
Hi,
If you want to use the theme on both sites simultaneously – you will have to purchase a dedicated license. Remember, all themes on ThemeForest requires 1 license per 1 site: https://themeforest.net/licenses/standard
Otherwise it will be considered a copyright violation: ours as well as authors of plugins bundled with the theme. Therefore all involved parties will have to act accordingly in order to protect their copyrights and compensate loses due to its violation.
However if you de-register and completely remove the theme from the first site – you can use the same license on your second site. This use-case is perfectly legit.
Just for clarification, when you say completely remove do you mean delete from the themes folder or I can keep it deactivated in case I want to change again the registration back to it?
Thanks for your fast and clear answer! Keep up the good work.
You “should not use it”. So the site will run another theme. Whether to physically delete is from your “themes” folder is up to you.
Hi, is there a way to change the mobile appearance of a bottom bar menu? It just seems to turn into an (sorry, ugly) dropdown. How do I style it like your beautiful main menu (burger menu, slide-in)?
Hi,
It always was an “ugly” dropdown. The only thing that’s been changed is now we’ve added an option to display it as a plain list of links.
The better mobile menu is an advantage over Avada, much better optics and usability. The footer menu works on desktop, even with submenus so I was hoping for it to switch to a secondary burger menu. Sad to see that the bottom menu has no such styling. Are there any plans to allow for another burger menu? Where do I find the option to keep it as a plain list of links on mobile?
We are not planning this feature for now.
Ok. Thanks for answering so quickly! Can you elaborate on “we’ve added an option to display it as a plain list of links”? And if possible please let me know where to start to disable the logic that turns the footer menu into a dropdown.
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Pre sale question : Hello, is this theme compatible with polylang ?
Hello,
I’m afraid no. WPML only.
thank you
Sorry I wrong place.
hi, i’m beginner., I’ve problem a center of page., how can i setting center page ?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I sent a request ticket but have yet to get a reply, can you please check
Hello,
Please note that we process tickets on business days in order they were received. Usually within 24 hours. I bit patience, please.
Hi, Love the theme, i am in need of my website to be translated to french with a button, is this possible?
Thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Thanks i subbmitted a ticket
Can this be re-enabled somehow? Thanks
Hello,
Please do not mix WPBakery Page Builder (formerly Visual Composer) that come with the theme with Visual Composer Site Builder. You are reading docs to the later one which have nothing to do to The7.
Ooops – sorry The name Visual Composer induced me in error. However, i have a bigger issue with icons that i posted in the support forum, which is very urgent – if you can take a look. TY
A bit patience, please. We have quite a bit tickets collected during the weekend. Therefore Mondays are usually a bit slow in terms of turnaround time.
Thanks for understanding!
