6627 comments found.
All my images are fine, but it does not appear. Product thumbnails www.barraleather.com
Hello,
Thanks for the comment.
Please contact us via support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide link to page with the problem and temporary wp-admin access in Private Content, because I do not see product images on your site, only thumbnails.
Regards
in “Automatic Update Setup Subscriptio supports automatic updates. To receive them, enter your CodeCanyon Purchase Code below.” Does not accept my code
Hello,
Thanks for the comment.
Please read our documentation http://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes http://xstore.helpscoutdocs.com/article/37-plugins-update
Let us know if you need any further assistance https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hi There,
can you tell me are you support the variable product? or not?
for example: when change color with drop down item, it happens, change price and gallery in a single product.
If yes, I’ll to need add-ons?
Many Thanks.
Hello,
Thanks for the comment.
Yes, of course, our theme support the variable product, because this is one of default woocommerce product types, you do not need any add-ons https://docs.woocommerce.com/document/variable-product/
Regards
That’s right,
Many thanks 
You’re welcome!
Feel free to ask if you have any other questions.
Regards
Problem with activating the theme! I previously installed on one sub domain, deactivated and can’t activated into another sub domain because it says ”You have reached activation number limit.”
Hello,
If you activated theme and just removed whole WP and did not deactivate theme in Theme Options such issue may happen.
Try to activate theme now, please.
Regards
Hello,
If you want to import Jewellery demo you need to import default demo content first and then go to Theme Options > Import/Export > find Jewellery version and press install button. Additional pages for that version you can find in the section below – Additional Pages Import.
Regards
do u mean > import Dummy content > jewellery?
Hello,
Yes, Theme Options > Import/Export > Dummy content > Import demo versions > jewellery.
Let us know if you need any further assistance https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
I have deleted my worpres page several times, due to errors because I am a newbie, now I want to re-create my website and it says that it has reached the activation number limit, the template only use it for personal use
Hello,
Try now, please. Sorry for the inconvenience.
If you need any help with theme installation feel free to contact us on our support forum.
Regards
Hello do you know how long will take to get the new update?...the shop page looks all weird with the categories
Hello,
Please, read WC blog about 3.3 update https://woocommerce.wordpress.com/
“3.3.0 was removed from WordPress.org soon after release on Wednesday; this was to give the team time to look deeper into some theme conflicts being reported and to avoid more users running into the same issues.” Therefore we are postponing the release of v.3.3.0 compatibility update. If you have already updated to v.3.3.0 we recommend you downgrade to the stable version of WooCommerce (3.2.6). Once WooCommerce releases the stable version and we’ll announce the compatibility in the changelog.
Regards
There is a variant called Home Slide, but it is not loaded with the dummy content, how can I load it?
And still not there: >To install that home page go to Theme Options > Import/Export > Dummy content > Install base demo content first and after that scroll down to the Additional pages ….
Hello,
Thanks for the comment.
In Additional pages section, this variant – http://prntscr.com/i8iq6m, but after import in Dashboard > Pages, you may find this page as “Home parallax”. If after import via Theme Options you can’t find the page, please try to do import this manually using .xml file http://xstore.helpscoutdocs.com/article/34-demo-content Also, you may contact us via support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/, provide temporary wp-admin access and we will help you with the import.
Regards
Hello, I want change thumbnail product from bottom to left, Thanks
Hello,
Thanks for the comment.
Please go to Theme Options > E-commerce > Single Product Page > Slider direction.
Let us know if you need any further assistance https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Okay Thanksss
Hi, I want remove category in shop page, Please help : http://prntscr.com/i81vgs
Hello,
You’re welcome!
If on your site using Woocommerce 3.3 version, please wait for theme updated, that will be released today.
If you have any other questions, please submit a topic on our support forum.
Thanks in advance.
Regards
You need to downgrade woocommerce to 3.2.6 version, because 3.3 does not exist anymore on the official woocommerce site. Once new woocommerce version will be available, we will update our theme within 24 hours. Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.
Regards
Hi, Thanks for instruction, nice working. Many Thanks 
Hello,
You’re welcome!
Have a nice day.
Regards
Woocommerce 3.3 just came out.
My category pages are displaying all the categories before the products.
Hello,
Thanks for the comment.
We are planning to release theme update, that will be fully compatible with Woocommerce 3.3, within 24 hours.
Regards
You may downgrade woocommerce to 3.2.6 version, because 3.3 does not exist anymore on the official site http://prntscr.com/i84bwp
Regards
Thanks!
Hello,
You’re welcome! Have a nice day.
Regards
i want removed underline menu hover and active menu, Plese Help Thanks
Hello,
Thanks for the comment.You may use this css code in Theme Options > Styling > Custom css:
.menu-wrapper .menu > li.current-menu-item > a:after, .menu-wrapper .menu > li > a:hover:after {
display: none;
}
Let us know if you need any further assistance https://www.8theme.com/forums/xstore-wordpress-support-forum/ Regards
Yess, working code, Thanks
Hello,
You’re welcome!
Regards
When I try to edit a page using the WPBakery Visual Composer link (top of page) it just shows a white screen with a chef’s hat. How do i fix this so i can edit it please?
Hello,
Thanks for the comment.
Make sure that you use latest versions of theme http://xstore.helpscoutdocs.com/article/63-theme-update , Visual Composer and Massive Addons for Visual Composer plugins http://xstore.helpscoutdocs.com/article/37-plugins-update
Regards
Hi. I downloaded the whole theme yesterday, 2 days after your last update here. Surely you supply the latest version for download?
Where is the Subscriptio login code please? This plugin does not work instantly from your download. Thanks.
Hello,
1) If you use the latest version of VC plugin but has the white screen during frontend editing then enable WP debug and check what error do you have.
2) What problems do you have with Subscriptio plugin? Due to Envato rules about bundled plugins you don’t need plugin license code to use it https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins We provide special code only for the WooZone plugin because of the system they have.
Regards
Hi Olga, thank you for your reply.
I will upload that WP Debug plugin and see if that helps.
On my XStore dashboard i have this message:
Subscriptio supports automatic updates. To receive them, enter your CodeCanyon Purchase Code below.
I added my theme Purchase Code but it did not accept that.
Could you email me the special code for WooZome plugin aswell please.
Thank you.
Hello,
1) You don’t need special plugin, just follow documentation to enable WP debug https://codex.wordpress.org/WP_DEBUG
2) You need to activate plugin only to get automatic updates. But read theme documentation about updates of the bundled plugins http://xstore.helpscoutdocs.com/article/37-plugins-update and also Envato rules https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
3) Read this topic, please, https://www.8theme.com/topic/can-woozone-bonus-plugin-be-activated-with-purchase-code-of-xtheme/
Regards
hi, im having an annoying problem. Every time i save a page, it adds a “ ” at the end of every text block, if i make more changes it continues adding more, cant change colors in backend or save after making changes.
Hello,
Thanks for the comment.
The problem with “ ” doesn’t relate to the theme, you will have the same behavior even with a default theme. This looks like Visual Composer plugin specific issue, therefore it is harder for us to find the issue and fix it. Please submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and describe the colors problem in details. Also, make sure that you use latest versions of VC and Massive Addons for Visual Composer plugins.
Regards
hi xstore today i am purchasing your theme but i cant see plugin.zip folder please help
Hello,
Thanks for the comment.
Here you may find all premium plugins https://www.8theme.com/download-plugins/
Let us know if you need any further assistance.
Regards
“Great Product for Woocomerce Platform I extremely Recommend it to newbie”
5 star rating from msthakuri for Customer Support.
Hello,
Please submit a topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thanks in advance!
Regards
hello the template x store comes with the WPBakery Page Builder for WordPress plugin?
Hello,
Thanks for the comment. Yes, latest version of WPBakery Page Builder (Visual Composer) you may find here – https://www.8theme.com/download-plugins/
Regards
Hello, what is an email that I can reach support at? I just purchased the theme and I do not have any interest in registering on your support forum. I want it noted that it is less than an hour after purchasing and less than 20 minutes of installing at the time of this message.
Hello,
We provide support via chat and support forum only. You can find chat in the Theme Options or on the theme preview page (at the right bottom). Also, keep in mind that response time on our support forum is less than 24 hours. So, please, create topic on support forum to get fast and helpful answers or contact us via chat.
Regards
