21577 comments found.
Where can I change the link under the header/branding image? I’,m using Wordpress Multisite and want the logo to redirect the the homepage from the whole site in stead of a sub-site.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, could you please let me know what’s the purpose of Images speed resize in the Advanced settings? What does it exactly do? Thanks in advance.
Hi,
It’s a mechanism to resize images faster and more efficiently. And it works on wast majority of servers. However on some servers with old software it is not being supported. Therefore we have a setting to switch between these two resize methods.
Ok, thanks.
Hello! Just a question – Is there an option to switch on always “Edit in back end”? Editing in backend is so much easier for me and since you added this new editor (which is like editing with a stick) i have to switch it every time i log in.
ivmart udpates are free and automatic with theme. The7 is great theme in that regard.
Hi,
In v.6.1.0 theme should remember whether you were switching to back-end editor.. If that’s not the case, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
sorry the updates for plugin like slide revolution, layer slider and so on are free forever with the theme? or i need to buy their license?
Hi,
All updates are free.
Hello. Best way to reset the theme and remove a pre-made website? Thanks.
Hi,
Without prior preparation – clear the database and re-install the WordPress.
When we test stuff, we use “All in One WP Migration” plugin: you just create a backup of the website in certain state(s) and can roll back to it any time you want.
Is it possible to disable sidebar on single product page, make the product page 1 column?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi! Just installed the theme, it looks fine so far. I really don´t use sliders in my webs, I usually put a nice big image in the top of the homepage with a nice CTA, but I just can´t find the way to do this with composer with this theme. Something like this but without using RevSlider http://the7.io/one-page/ Can you help me with this issue? Thaks in advance!
Hi,
I guess you could create a full width and full height row, add a background to it and add the text and other elements in inner rows/columns.. however it will not be as simple as using Slider Revolution.
Hi, I’m interested on buying the theme. I need to have some woocommerce products carousels with product selected by id (or at least by category). Is there already present a woocommerce carousel element? thanks
Hi,
Yes, there is such feature available: http://the7.io/main/shop/woo-shortcodes/products-carousel/
Thanks, I’ll propose it to my company
I have just a question: how does the product slider work? Can I choose a category or a list of producs? Or both?
Hi,
They are products from categories.
A word on WooCommerce 3.3.0.
As you may know Automattic (the company behind the WordPress and WooCommerce) has withdrawn WooCommerce 3.3.0 update. Current version available for download is previous (and stable): 3.2.6. Therefore we are postponing the release of v.3.3.0 compatibility update.
If you have already updated to v.3.3.0 we recommend you downgrade to the stable version of WooCommerce (v.3.2.6).
Everyone else can wait until stable version of WooCommerce will be released and we announce the compatibility in the changelog.
Cheers!
Yours sincerely,
Dream-Theme team.
Hello, when I updated to 6.1.0 i lost color on top-bar and can’t set it back.. In Top Bar & Header -> Top bar background -> Background color is correct color but it won’t apply to site. Please help. Best regards.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
I have the same problem, product pictures show loading wheel and menu’s do not drop anymore…Yana, help….
Hello,
We have not announced WooCommerce 3.3.0 compatibility yet..
Update will be available within 12 hours.
Hi, the problems came after updating the theme and elements etc, on older woocommerce. When i am logged in i see the images, when i visit incognito, the images and category pages are emty. I think it has nothing to do with woocommerce. Roy
(Sorry, posted a reply to a wrong comment.)
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
After updating woocommerce to version 3.3.0, the products are displayed incorrectly, only 1 item per row.
Anyone encountered this problem?
Hello,
We have not announced WooCommerce 3.3.0 compatibility yet..
Update will be available within 12 hours.
Also waiting on Woo 3.3.0 = broken theme update. Anyone else having this problem can rollback to woo 3.2.6 with WP Rollback plugin
Hello,
We have not announced WooCommerce 3.3.0 compatibility yet..
Update will be available within 12 hours.
Thank you
Can I link a photo album to a normal page? I want to use the visual composer youtube video element but I can’t because the photo album takes me to the native video player that is giving me headaches to play youtube videos.
Hello,
No. But it sounds like the “Portfolio” post type will suit this purpose.
but how do I do that if I have on the home page photo albums and one video album? can I give it the same layout? this is my home page www.josesoriano.com, if you scroll down you will see the photo albums and then one video album. What can I do?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Just updated Woo to 3.3.0, did all the templates update and now some Woo pages are broken..
Hello,
We have not announced WooCommerce 3.3.0 compatibility yet..
Update will be available within 12 hours.
Hello! I want to show the avatar of a page in a CATEGORY ARCHIVES (I have installed plugin to assign category to a page). Currently in my CATEGORY ARCHIVES, all posts have avatar, but the page doesn’t. In addition, I want to remove the “By author / dd / mm / yyy Leave a comment” section in the CATEGORY ARCHIVES, but I cannot find this custom.
Hi,
Theoretically this can be done. But it requires considerable amount of customization which is, unfortunately, far beyond the scope of theme support 
Please consider hiring an experienced developer to assist you with it.
I want to remove the “By author / dd / mm / yyy Leave a comment” section in the CATEGORY ARCHIVES, but I cannot find this custom. ? ( I think this has to be in the website customization ) .
Please read the comment above.
Hello, i have the last version theme (6.1.0) but i have this error after woocommerce update to the last version (3.3.0)
Your theme (the7dtchild) contains outdated copies of some WooCommerce template files
dt-the7/woocommerce/cart/cart.php
dt-the7/woocommerce/checkout/form-coupon.php
dt-the7/woocommerce/checkout/review-order.php
dt-the7/woocommerce/global/form-login.php
dt-the7/woocommerce/global/quantity-input.php
dt-the7/woocommerce/loop/loop-start.php
dt-the7/woocommerce/loop/orderby.php
dt-the7/woocommerce/loop/pagination.php
dt-the7/woocommerce/myaccount/form-login.php
dt-the7/woocommerce/notices/error.php
dt-the7/woocommerce/notices/success.php
dt-the7/woocommerce/order/order-details-customer.php
dt-the7/woocommerce/order/order-details.php
Do you have a fix for those templates?
Thank you
Do you have a fix for those templates?
Yes. Do not apply major WooCommerce updates until full compatibility is officially announced 
Talking seriously, update will be available within 24 hours. A bit patience, please.
Hello, I purchased this theme and the .PSD files are completely outdated and/o incomplete. Could you please send us over the full files?
Hello,
They do not exist. It is pointless to make .PSD files when it’s much simpler and faster to do all the site in the WordPress itself.
Getting this after updating to latest woocommerce: Your theme (the7dtchild) contains outdated copies of some WooCommerce template files. We have the7 6.1.0
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I’m using the Web Master theme page but can’t find out where to upload the logo? Surely it can’t be this hard.
Hi,
Web Master pre-made website uses a “Microsite” page template. You need to set up the logo when editing that particular page (not theme options).
If you need a hand, please submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
