819 comments found.
hi I’ve just upgraded but asking for license for wp bakery and layer slider now?
Hello,
Please note that these plugins will work just fine without licence activation. We cannot give out the licence code due to ThemeForest’s policy: https://select.ticksy.com/article/11039/
If you want to use the latest plugin versions before we release the next theme update, you can contact our support team at https://select.ticksy.com/.
Best, Select
Thank you, I’d like that. I keep getting this response though: “Our working time is from 9am until 5pm CET during weekdays.
In order to get adequate response asap, we strongly advise to include your site URL with wp-admin access in your private ticket. Thanks”
it’s now 11:04 cet?
Thanks Again, Ross
Hello,
Please note that you can submit a ticket at any time. If you need further help, could you please provide a screenshot of this?
Thanks, Select
`HI there sure here it is:
https://drive.google.com/file/d/1HjEx38sb2Fd6DdQSdzrh2PuU7iF6OIGc/view?usp=sharingHello,
Please select “Nouveau” as your category. You will then be asked to enter your purchase code, and after doing so, you can submit the ticket.
Best, Select
Hi Thanks, where is the purchase code?
Hi I can’t understand for the life of me how I get a responsive effect on touch devices for the preview image. Please help. There seems only 1 option to put in address for the preview image ( on the slide page ). However how do I know whats happening on ipad ( landscape and portrait ) & mobile?
Hello,
For your purchase code, please see this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Once you open a ticket and provide your site URL, our support team will address these questions.
Thanks! Select
Bug plugin evenato market : The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.
And what plugin cache advise you
Hello,
Since this is Envato’s plugin, we suggest contact them regarding this: https://help.market.envato.com/hc/en-us/requests/new
As for cache plugins, we haven’t tested them ourselves, but many of our clients are using the following:
https://wordpress.org/plugins/w3-total-cache/ https://wordpress.org/plugins/wp-super-cache/Best, Select
Hi, Can I rename the portfolio section as something else (as I will not be using this section specifically as a portfolio) D
Hello,
Yes, it is just text element, so you can change text to something else.
Select
URGENT MATTER: Since updating this theme, the menu has been giving me problems. The attached screenshot illustrates the problem https://www.screencast.com/t/P9Apaz6cvfj5. The site URL is http://milkinsjewelers.com/. I have spent HOURS upon HOURS trying to fix this by disabling plugins, etc, and I cannot correct this. This is extremely frustrating, time consuming and costly. Please advise.
Hello,
If you want the header to have a white background colour, please try adding the following custom CSS:
.header_top_bottom_holder {
background-color: #fff;
}You can also submit a ticket at https://select.ticksy.com/ with your admin access if you’d like us to take a look at your setup.
Best, Select
That helped although there’s a white “indented box” that slides up in the title bar as each page loads. What could be causing that? That’s part of the glitch from the theme update. Please advise. I appreciate your assistance.
Hi again,
Issue is related to google Chrome and that css should fix it, but since we can’t access your website anymore https://www.screencast.com/t/E2n5xWr55h please contact support and white list blocked IP’s and they will investigate this further on your end.
Also, here is another article which provides fix for this https://select.ticksy.com/article/9560
Select
The issue persists even with the CSS added. Please advise what country you are in and I’ll whitelist it in Wordfence for you to view. Thank you!
Hello,
Please contact us at support@select-themes.com and one of our support agents will provide you with their IP address.
Thanks, Select
Hello 
I have instaled a new version of theme 3.0. But I can’t update plugin: LayerSlider WP 6.7.1.
What could be a problem?
Hello,
I suggest deleting the current version of the plugin you have, and then installing it again from the notice that appears on the Plugins page, or by uploading the plugin’s zip file. Please see this article of ours (it’s for Visual Composer, but the same steps apply to LayerSlider): https://themeforest.net/item/nouveau-multipurpose-retina-wordpress-theme/7510444/faqs/27782
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Hello! I have a problem with content_menu. When I open my site on safari all is ok, but on chrome – the menu isn’t fixed. Please check here: http://ottatal.com/ How can I solve this problem?
Hello,
We just checked your site and as we could see everything is working fine. Could you, please, send us some screenshot, too, so we could see on what exactly do you mean?
Best, Select
Here you can see how content menu is dont fixed: http://ottatal.com/wp-content/uploads/content-menu-dontfixed.jpg
Hello,
Thanks. We just checked and as we could see, everything is working normally. Here we just made one video: https://www.screencast.com/t/aoVLMraGTf Also, on your screenshot we are not quite sure on which error are you pointing? Please, elaborate this further more. ThanksSelect
Hello,
with safari browser all is ok, but with google chrome I have this problem. I check with other pc on chrome, this problem is fact… I donk know how I can fixed this..
Hello,
Oh, we found out what is the issue. Please, just apply custom css from this article https://select.ticksy.com/article/9560
Best, Select
Hello,
Thank you so much, its work!
Great. Thank you for the update!
Hello, I have an issue, when using visual composer on my mansory page article , I got this message on the top page : My text …. How can I fix it ? Thanks
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agent will investigate.
Best, Select
Is it possible to remove the author, date, sharing, etc from the blog masonry?
Hello,
There are some of options in Select options > Blog, and if you need something extra, please, send us here your site link and we will provide you custom css.
Best,
Select
Thanks for your suggestion. I have a last question about Nouveau: I really didn’t understand if I can create a gallery with all videos instead of pohoto in ‘work – with text and space – 4 columns grid’. And How does the template works with Wpml?
thanks again elisa
Hello Elisa,
Portfolio items will be represented with their featured images on Portfolio List page. And on single items you could add videos. Nouveau is compatible with WPML.
Best regards,
Select
hi please see this screenshot link https://prnt.sc/idmalb its almost 20mins now and nothing happen. is this normal? let me know.
Hello,
Please, check this article where common issue with demo import is explained https://select.ticksy.com/article/9778 For any further assistance, our support team is on your service at https://select.ticksy.com/
Best regards,
Select
Okay I already fix the issue. not the 2nd issue is when I upload the logo nothing happen why is that?
Hi,
Gret. Thank you for the update. Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agent will investigate.
Best,
Select
I send a ticket until now I dont get any response? we are starting to get disappoint. Please help us.
Okay I already fix the issue. not the 2nd issue is when I upload the logo nothing happen why is that?
Please check this screenshot https://prnt.sc/iewlru simple adding or changing image for the slider it doenst work?! what is wrong with this theme? Are we able to get a refund for this ?
I cant proceed my work because this issue is happening. and my boss will going to kick me out and loose my job!
Hello,
We located your ticket and as we could see, it has been answered by our agent. Please, check whole response here https://select.ticksy.com//ticket/1468061/ and for any further assistance, keep conversation on your ticket. Feel free to add your wp-admin access in private response if you need help.
Best,
Select
Really odd issue happening on blog page. No matter what style of blog I use, every time I click on read more, the picture, or the link to the single blog page I do not see any post writing. I do however see the image on its own but not writing under it.
Anyone having this issue? updated theme and plugins…
Hello,
Please, send us here link to your blog page so we could check it closer. Thanks
Select
Hello again,
Thanks. We have inspected your site and check the same settings our side and everything is working fine. It is why we need to ask you to submit a ticket on our support forum at https://select.ticksy.com/ and to include your site URL With wp-admin access and our agent will gladly investigate.
Best regards,
Select
Hello, I want to buy the Nouveau Theme to create a video portfolio. - can I upload vimeo and you tube link instead of photo in all your pages? - what do you mean for ‘video in any template in ‘Work – single project’? - can I add more then one video in ‘Work – single project’? thanks in advance. elisa
Hi Elisa,
And thanks for contacting us.
Single portfolio page can have more then one video and you can set self hosted, YouTube or Vimeo video https://www.screencast.com/t/lzMsfdGM
Let us know if you have any additional questions.
Select
Hi, thanks for your quick reply.
Just be sure: Can I upload video for example in ‘works – with text and space – 4 columns grid’ unstad of photos. And can I change the size of the thumbnail?
thanks again elisa
Hi Elisa,
This theme don’t have additional single portfolio types according to which you can have different layout on single portfolio pages, but it is possible to alter size of image containers with some css code, and if you like this theme and if you decide to use it our support can assist you with that, but also if you wan;t to be able to use predefined post types or maybe even custom layout where you can use Visual Composer to create your own layout then we suggest to use some other theme like maybe Stockholm.
Select
Thanks for your suggestion. I’m an editor and a film maker and my need is to show mainly videos – organized in categories and in single pages. I’ve loved the style of Nouveau but it’s seem created for a photo portfolio. I’m very thankful if you can suggest me another template more appropriate for video.
elisa
You’re welcome Elisa,
Select
Any suggestion for a template fit to a video-editor\filmmaker?
thanks elisa
Hi Elisa,
We could suggest to check our Ukiyo theme that is a portfolio theme https://themeforest.net/item/ukiyo-a-fresh-portfolio-theme-for-modern-agencies-and-freelancers/19511428 and here are some examples where video is added in single portfolio with custom template http://ukiyo.select-themes.com/portfolio-item/case-study-iv/ http://ukiyo.select-themes.com/portfolio-item/case-study-v/We hope this template could fit your needs.
Best,
Select
Hey there,
I have some issues with the mobile view on certain devices. I’ve tried to duplicate the rows and make the ones with background visible to desktop devices and removed the background for mobile devices. Unfortunately it still shows the desktop versions background, even though it should be hidden on mobile.
I’ve tried it using a custom class and: @media only screen and (max-width: 768px){ .backgroundresponsive { background-image: none!important; } }
but it still seems to show up and I can’t think of any other solution. A quick response would be appreciated. Thanks and keep up the good work!
Sebastian
Hi Sebastian,
Please contact our support trough support forum by submitting a ticket at https://select.ticksy.com and provide website link in your ticket so they can inspect this and to be able to suggest some solution for the issue.
Select
Hi there, I’ve tried that before I wrote here, but it says support expired. Since this is an obvious flaw in the theme, I’m not too excited by the idea of buying it again in order to get support. Is there any other way you can provide assistance? Thanks and best regards
Hi again,
If you think that it is a theme bug then you can reach support trough email at support[@]select-themes.com , and also provide a link with a page in issue in your email.
Select
Hello with the theme, you use: jquery isotope? Because I have problems of posting with this plugin:https://codecanyon.net/item/wordpress-social-stream/2201708?_ga=2.59143533.1398839752.1517476865-1755216418.1517476865
Hello,
Yes, jquery.isotope is used. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your sit URL with wp-admin access if you need our agent to check this closer.
Best,
Select
Hello, I’m looking for a social plugin wall compatible with your theme
Hi there,
We didn’t test any of these plugins so we are not in position to official suggest some which will work, but since these plugin are fetching data from social networks they will surly work if you find one with good review and only issue which you may encounter in case that it have some JS functions is conflict with theme transitions but you can fix that easily by disabling transitions from Select options > General.
Select
Hello
I ‘m using expandeable section but have a problem of refresh! I have to move mouse over fields to display them.
Please test here : https://goo.gl/X1sR1t
Thank you in advance
Hello,
It looks like you’ve added some dynamic content into it, and it shouldn’t be done, just because of this. But, please, send us direct link to this page and we will investigate further more. Thanks
Select
Hello Thank you for your reply PM sent
You are welcome!
Hi! Before buying I have some questions about your theme. First, nice and clean look, I like it
1. Is it possible to set a portfolio grid as the homepage? (3-columns gallery style) 2. Is it possible to have no header above this 3 colums gallery style? Just 3,6 or 9 photo’s? 3. When clicking on 1 photo in de galery, I would like to go to the “small slider project” Is this possible?
Hope you can help me. Thanks in advance.
Hi,
Thank you for taking interest in our theme. 1) In Settings > reading you could set any page to be your frontpage https://www.screencast.com/t/dkdKdInklDyY2) You could hide header on any page with minor custom css code. Our agents will gladly help you with this part.
3) When you click on a one item, you’ll be navigate to that portfolio item. You could set default template for your Portfolio Item to be Small Slider https://www.screencast.com/t/LM7fDMNcKN
We hope this is what you’re looking for, and for any other doubt, we are here.
Best,
Select
Ok thanks for your answer. The minor custom code, is this a service? Or do I have to pay for this? I would like to remove the header and footer.
You are welcome. Like we said, our agents will gladly help you with this part. So, when you purchase our theme, you’ll get free support for the first 6 months on our support forum at https://select.ticksy.com/ Our team will gladly help you there to setup your site within our theme or with any assistance using our theme options or custom changes like above mentioned. After, if you still need help, you could extend/renew support period.
Best regards,
Select
Hello When I activate debug, i have this error :
<b>Deprecated</b>: Methods with the same name as their class will not be constructors in a future version of PHP; Qode_Theme_Options has a deprecated constructor in <b>/home/clients/55cac033c700eea92bd0ce87a49eacdc/serialinfos/wp-content/themes/succes/includes/qode-options.php</b> on line <b>14</b>
Thank you for your help
Hello,
Please, check if you are using latest version of our theme 2.9?
Best,
Select
Could you please reply to my ticket before your leave: # 1409717 Because this block me in my development we can not load images in the options of the same theme by adding the link as you explained.
Thank you
Hello,
Your ticket has been assigned to our agent who is working on it so you could check response on ticksy soon.
Best,
Select
We’ve been using Noveau Theme for quite a while, but just recently we decided to turn our website into a webstore. Unfortunally since the begining of the designing process we are getting a error message on the product page:
Warning: Illegal string offset ‘posts_per_page’ in /home/thedresspoa/www/wp-content/themes/nouveau/woocommerce/woocommerce_configuration.php on line 29
I’ve tried basically everything on the Woocommerce configuration and theme configuration and I had no success.
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our support agent will investigate and check this error closer. It looks like WooCommerce configuration failed.
Thanks,
Select
Hi,
can u share PSD files please ?
Hello,
Unfortunately, we do not have PSD files for Nouveau theme.
Sorry for that 
Select
