142 comments found.
Can you tell me does the theme come pre popluated as in the demo?
Yes, our theme comes with demo .
thank you
When I updated the theme from ver 1.0 to 1.7, the wave animation in the Nivo slider does not work. When I reactivate the theme back ver. 1, it works fine. Do you have any suggestions on how to fix it?
Please update the plugin also. Then it will work
I’m assuming that you are talking about the “Pool Services Helper” plugin? I have updated that one, and it still does not work.
Yes, you need to update theme and plugins. If the problem exits. Please extend your support pack and open ticket in our support system. Our support staff will investigate the issue.
I updated the theme—and all the plugins.
Open ticket in our support system. Our support staff will investigate the issue.
Hello,
I encounter a problem, code appears on the page in the shortcode “[poolserv_text_with_img_box_item …]”, the line break is impossible with “
” or ”; nbsp;” how to do it please?
I also want to slow the slider scrolling, however I am not JS developer so I come to get some help if possible, thank you =)
Sorry for late. We have 2 day vacation. You can use
tag for that. wordpress do not allow br tag normally.
Hello, it is not me who writes “
”, it is not in the code but when I skip a line in the services, “
” is displayed on the site.
Please open ticket in our support system for technical issues.
How do we activate the waves on the slider in the Wordpress install?
The wave will show in side the slider automatically once you add your own image.
Thank you – I have added my own images and there is no wave effect. Would you please be more specific? Thanks!
Normally the wave is done with css. Not sure why, it didn’t come in your end. Will you please open a ticket in our support system ( support.smartdatasoft.com ) with your site information, our support team will help you asap.
Hello, one of my friends bought this template on my behalf. I want to know where to put it purchase code I also want to get rid of the link (pool-services) When accessing services
Please open ticket in our support system with purchase code. Our support staff will help you.
I noticed the site or template does not load on IE 11 it just gets stuck on the loading screen please advise.
We already found the issue. Open ticket in our support system our team will fix that for you. Soon we will release a update. One again sorry for the I convenience.
Dear users, We are glad to inform you that our support time has been slightly changed. Our support time is Sunday to Thursday (8:00am- 5:00pm) and Friday (8:00am-12:00pm). For any technical problem open ticket in our support system https://smartdatasoft.zendesk.com Thank you for your convenience.
I uploaded the theme but there are none of the demo pages. Actually it says I received a developer version. It has redux and not visual composer.
Hello, Did you follow our documentation to install your theme, activate plugins and import demo? We have described details in our documentation. If you still have an issue with following our documentation. Please open a ticket in our support system. Our technical staff will investigate the issue. https://smartdatasoft.zendesk.com
thank you. that helped. Also – I’m having trouble changing out the images in the gallery. How is that done?
From admin gallery are you can add or edit your images http://prntscr.com/ibsqqa
I already did that but the image thumbnails are still not showing up.
If you face any problem, open ticket in our support system, with your site admin access. Our support team will investigate the issue.
I opened a ticked and have sent response. Still have not heard back.
Hello, I have answered your ticket.
want to change the url of breadcrumb of main category. kindly help me,
Please open a ticket in our support system with your problem screenshot. If possible our technical team will help you. breadcrumb is managed by Yoast plugin. Some url may not possible to change. If you are talking about our custom post type, then we can help you.
Hello, Could you please tell me how to traslate the header left text and header contact text? I’m using Polylang plugin and they’re not available for a translation. Thanks in advace Best regards
Did saw you can change text from theme admin area. If you have a problem to find any string in theme admin, open a support ticket in our support system with your problem screen short. Our technical team will help you.
Thanks for your answer. I’ve changed the text in the theme admin area but now I need to translate it into my second language and I cannot find it in the Polylang strings.
Are you using WPML, may be WMPL is not recognized that. You can open ticket in our support system.We will investigate that.
Your support page doesnt even have this theme as an option – how lame – so here we go: Installed the WP version and demo import fails 10 out of 10 times.
Fix or refund.
I have 24 hours for a resolution before cancelling payment.Hello, Our support system have theme name when ticket http://prntscr.com/i2fsnv Demo import may be failed for many reasons, 1. Your memory limit must need 256MB 2. Php version 5.6+ 3. Post max file size 32mb 4. Max execution time 300s If you open a ticket in our support system with your site information, our team will answer that in our support time. We are from GMT+6 time zone.
allow_url_fopen = On allow_url_include = Off display_errors = On enable_dl = On file_uploads = On max_execution_time = 300 max_input_time = -1 max_input_vars = 10000 memory_limit = 2048M session.gc_maxlifetime = 1440 session.save_path = ”/tmp” upload_max_filesize = 256M post_max_size = 32MB
Running on PHP 7
Guess what still isn’t working?
In that case, we need to investigate the issue why it do not work in your end. Please open a ticket in our support system. Our team will help you.
Not even a LITTLE bit impressed by this item or the support thereof. So far ive wasted a lot of time on this item and am about ready to seek legal remedy.
Hello, Our support time is GMT+6, 9am – 6pm. We have suggested you few days before that if you have a problem, you need to open ticket in our support system. Our support team will help you once they start to view the ticket. We have found your ticket. We are investigating the issue once resolve, we will inform you asap.
Tried installing on a different server with a different host. SAME RESULT.
NO DEMO IMPORTS. YOU WONT SUPPORT THIS.
REFUND MY MONEY NOW!!!
LEGAL TO FOLLOW.
And i used you support system after scrolling endlessly here to find where it is because YOU DONT EVEN LIST IT IN YOUR PROFILE!! LAME LAME LAME
We are sorry to know you are facing issue to open a ticket in our support system. This is the first time we found someone has a problem to open a ticket, from our 12,000+ support ticket. You need to click the open ticket button http://prntscr.com/i4p0jd then select Pool as theme name http://prntscr.com/i4p0r5
Secondly, we are sorry to tell that, it will better to behave like professional if you do not want to co-operate to resolve your issue, just open refund ticket we will approve that.
After got refund delete theme file from your all storage, if you have used after getting a refund, we will take legal action against you.
Hello there… i just kept getting this error recently…”deprecated and are no longer supported in newer versions of WPBakery Page Builder”
Please open ticket we will send you the new update.
Is this theme Woocommerce and Visual Composer compatible?
Yes it is compatible.
THANKS!
Hi There! My Icon-classes aren’t working properly…not showing up “Header Contact Text” pls check armorsil.coom
Will you please send screen shot , in our end the header area show.
Can you see that the telephone icon right before +1 800 603 6035 is missing on armorsil.com
instead i’m seeing an akwardly placed blue shopping cart right after the icon
*after the phone number
Did you update our last version of the theme. I think you are using old version. Please update the theme if you are not using last version.
I just bought the theme less than a week ago…of course it’s the latest version
Will you please open ticket in our support system, we will investigate that. https://smartdatasoft.zendesk.com I think there is a mistake done by our developer in the live site. We are working our next version update with some header changes.
This is the site pls: http://armorsil.com/
Never mind…i fixed it already…Cheers!
Hi there,
I have set up your theme on my website and imported the demo…but i can’t seem to find any file to import as my slider? I want the slider and its animated effects set up just as seen in your demo.
I await your speedy response.
We have answer your ticket via support system.
This is the site pls: http://armorsil.com/ I need a speedy response pls…I can’t afford to have people seeing the site as it is…
Never mind…i fixed it already…Cheers!
Bought theme installed it but visual composer seems to work but when I save page all my work is gone. Not saving on visual composer.
Can you please your site information in our support system. we will investigate that. Is your wrodress wp-ajax.php work correctly.
HI, I need to edit the permalink slug. I red I can use a plugin’s code …which one?
Please open ticket in our support system with your purchase code, Our support will will answer you.
Hi guys, I would like to change the speed of my slider? where can I editi this value? thanks a lot
I think we have answer you in our support system.
Hi. Why do I see two scroll bars to the right on some pages, for example on all pages of Services?
Please open ticket in our support system , our team will help you.
Two days to answer, okay. At least tell me where I open the ticket …
I am sorry for that our support team have changed and due to heavy rain, our team leaves the office early yesterday. I have noticed today. You can open ticket here http://support.smartdatasoft.com
Sorry for the inconvenience.
