Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Cart 267,967 sales
Recently Updated
Well Documented

UX-themes supports this item

Supported

This author's response time can be up to 2 business days.

28333 comments found.

After updating WooCommerce to 3.3.1 and Flatsome to the latest version I still have the issue with bigger images on the category overview page + an error in the cart:

Notice: WC_Cart::get_item_data is deprecated since version 3.3! Use wc_get_formatted_cart_item_data instead. in /home/143646.cloudwaysapps.com/hwaeewnmvd/public_html/wp-includes/functions.php on line 3839

Hi there,

Please send a link to your site via support and we’ll look into it.

Hi, How to Keep the Current Tab Active on Page Reload?

Hi there,

Where would you like this to be happening?

HI,

I created the Tab on some page and I want the tab on page when reload do not return first tab but return last tab active. Thanks you.

Dear,

I’ve updated my theme to version 3.5, and we’re encountering a very strange issue. All of a sudden our widgets keep disappearing. We put them back, and a few hours later, they’re gone again.

These are all our widgets, in all our widget area’s. This only started happening after updating to 3.5

Kind Regards

Hello Bruno, sorry for the trouble.

Please shoot an email via support and we’ll check it out.

We managed to find the problem ourselves. Aparently the latest theme update (3.5.1) doesn’t work well with the latest Yoast Seo (6.2). After deactivating Yoast our issue was resolved, so either Flatsome doesn’t work well with Yoast, or it’s the other way around.

Just a heads up.

Hi, I contacted via support yesterday. No support ticket ID was given yet. Can you check ASAP? It’s kinda an emergency. Thanks!

Hello Gusti,

I’m afraid I can’t quite locate any recent ticket on our helpdesk. Kindly resend the ticket.

Please fix this problem in the next update please please

From: Woocommerce Plugin Author (Claudiu Lodromanean)

There is a known issue on some themes that override WooCommerce template files (Flatsome, Genesis theme with Genesis Connect, potentially others).

When using these themes with WC 3.3, product categories are displayed in the shop as if you had chosen the “Show categories & products” display setting regardless of what display setting is selected.

This is due to a behavior change in the way the woocommerce_product_subcategories function behaves and template file changes in 3.3. We will have a fix for this issue on legacy themes or themes that aren’t being actively updated in WC 3.3.1.

If possible, theme developers should update their themes to use the latest versions of the WooCommerce templates. thanks

Uncategorized category on woocomerce product page .

Hi there,

We have updated our theme to Flatsome 3.5.1 which resolves the issue.

Awesome update! Wanted to ask a couple things in regards to the native infinite scroll:

1. If you have something that is in the “Bottom Content” of a category page, the products will load beneath that content. Is there a way to make it to where it loads before it? (Ie underneath the other already loaded products)

2. We minify our HTML and since the infinite scroll adds a spinner to the page via a DIV, it is removing the spinner. Any suggestions to prevent this short of not minifying the HTML? Or do you happen to have a gif of the DIV spinner?

It looks like the latest version has issues with YITH WooCommerce Color and Label Variations (the plugin also have new update). When plugin activated, header image banner won’t show and Nav icon menu won’t work.

Hi there,

Please check your plugins. I have checked the plugin on my end and it is working well.

Sorry, this may result from updating to woocommerce 3.3.1 while your theme is not yet fully compatible with that version. I also found the woocommerce product gallery and product tab not clickable. https://iphonebestbuy.com/produkt/iphone-5-16gb-wit/

Search Results Page Is Blank for anything I put in search box. I do not think it should be that. i changed the theme to a free one and the search is working … https://www.adislanguageschool.com/?s=adi

no help with search box? I noticed that it only display results from blog

Hi there,

Please ensure that you have set the blog pages to appear in Flatsome > Advanced > Site Search > SHOW BLOG AND PAGES IN SEARCH RESULTS.

Also, you might need to check your plugins.

I have that setting right. When I type in the search box a word it does drop down and show results in both pages and posts. it does the right thing here. But if I press enter without selecting anything from the drop down it takes me to a search result page “Search Results for: ” that is blank. I also disabled all plugins and I still get the blank page when I press enter after typing a word in a search box or just hit enter without anything in the search box. I also pause the cloudflare. However I switch to the default wp theme and the search box is working. So how can I disable your theme search box and have the default wp search result page? is there a search plugin that can help? Thanks a lot for your time

Is anyone else having a problem with Flatsome with WooCommerce since updating Wordpress to 3.9.4?

Hi there,

Please elaborate on the issues you are having via support and we’ll look into it.

Just letting you know about a couple of issues with infinite scroll. If you have less than 1 row of products in a category and the product images are different sizes then the footer will cover up the product details of the longest image.

Also, infinite scroll does formatting for masonry gallery with images of different sizes sorts itself in rows and don’t move around to create the masonry gallery.

Hi,

We’ve just updated to 3.3.1 WC, Latest WP and 3.5 for flatsome.

The issue we are having is that in the cart/checkout we are getting the following errors in chrome 63:

[DOM] Found 2 elements with non-unique id #password: (More info: https://goo.gl/9p2vKq) input#password.input-text input#password.woocommerce-Input.woocommerce-Input—text.input-text (index):1 [DOM] Found 2 elements with non-unique id #rememberme: (More info: https://goo.gl/9p2vKq) input#rememberme.woocommerce-form__input.woocommerce-form__input-checkbox input#rememberme.woocommerce-form__input.woocommerce-form__input-checkbox (index):1 [DOM] Found 2 elements with non-unique id #username: (More info: https://goo.gl/9p2vKq) input#username.input-text input#username.woocommerce-Input.woocommerce-Input—text.input-text (index):1 [DOM] Found 2 elements with non-unique id #woocommerce-login-nonce: (More info: https://goo.gl/9p2vKq) input#woocommerce-login-nonce input#woocommerce-login-nonce

Please advise with this as customers aren’t able to create an account during checkout and this is a huge problem,

I’ve tried: - Reinstalling flatsome 3.5 by updating the files via FTP, - Reinstalling WP - Reinstalling WC - Rolling back WC

Does the flatsome-child require certain files now that it didn’t used to?

Right now it only has emails, functions.php and style.css.

Please advise as soon as possible.

Kind Regards

MA

Hi there,

Please update to the latest version 3.5.1 and check if the issue is resolved

Hi,

I just purchased and installed the theme yesterday and im trying to use the ux builder but it never stops loading.

Kristjana

Is there another way I can edit the grid-3 sider background images for now? My Ux builder is not working for no pages it just keeps loading forever.

I solved the problem one of my plugins was interacting with it.

Awesome :) Good luck with your site.

Hei,
There seem to be a problem with “Quick view” it redirects you to product page then nothing happen :(

Hi there, you probably have a JS error on your page. Send us a ticket with a link to your category page and we’ll take a look :)

Hi there, you probably have a JS error on your page. Send us a ticket with a link to your category page and we’ll take a look :)

Hi there. The nex template-version fixed most of our problems with WC 3.3, unfortunately there is one bug left. Our customers are not able to pay by PayPal if WPML is activated. This was ok before the switch to the new version. Do you have an idea to fix that? Regards

I’m sorry but this is not related to Flatsome, but WooCommerce. Hopefully they have a fix for it soon.

I’ve just updated to the latest Woocommerce and Flatsome theme version and my entire Cart page is not loading anymore. I just get a blank (grey) screen.

The checkout page seems fine luckily. Any ideas how to fix this?

Not sure how to delete my original comment but I just went and deactivated all my plugins. Turns out the Facebook for Woocommerce plugin was causing the issue! Deactivated it for now and everything seems to be working again…

Thanks for letting us know :)

hello, i want to change product image(single, category) ratio to 1:1. how i can do this?

oh, i solved this problem using regenerate thumbnails plugin.

Hello, i did the theme update after all the woocommerce fuss, but there are still bugs, for example in the blog section, dates, arrows, etc are still not showing… Any ideas?

Try clear all cache etc. They should work :)

is there a way to change the size of the text? I know flatsome uses the editor do i have to use css or a plugin?

Hi Darrel,

I’m afraid we do not have a setting for this. You will need some CSS for this.

Hello! I was wondering if any of you had the same issue. I have the website in two languages, spanish and english. Trying to finish the last one, although I dont want to hide it as I have clients (shops) that i want them to know I will have it in english soon but its not finished. Do you know if the maintenance mode can leave one website (spanish) open and seen and then turn on the mode for just the english? If not, do any of you know any plug in that does that? Thank you

Hi there,

I’m afraid this is not possible. It is best advised that you complete both languages before you launch.

Hi, I have a question about “Scroll to” and “Menu style”. I set three link which is also on header menu on my homepage body. The menu style are all active. I mean how to disable the current page item style on menu? Sorry for my bad English, thanks.

Screen shot: http://ntidtw.com/wp-content/uploads/2018/02/螢幕快照-2018-02-06-下午3.51.29.png

Hi Allen,

You will need some CSS to remove this.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey