286 comments found.
Hello, Is it possible to import multiple demos and merge certain aspects of them to create my own demo? For instance, if I like the portfolio view of “Architect” but like the menu layout of “Creative Company”?
Thank you for your help.
Hi,
Thank you for interesting.
Yes of course you can mix between each demos menu layouts 
Hi,
Thank you for purchasing.
Could you please provide screenshots here https://themeforest.net/user/ThemeGoods
I will check the issue for you. Thank you for your patience.
Not sure how to send anything there. I uploaded a screenshot here: https://imgur.com/a/kcj1MBV
Thank you for your info.
We will look for the solution for this issue and release the update soon. Thank you for your patience.
I’m sorry, but after installing the new version it seems the issue is still there. We see cases where the masonry jumps to a single row etc.
Could you please provide URL of your page which has issue please.
Hi, I have a site with all the pages build with Visual Composer. If I by your theme, do I have to rebuild all the pages?
Hi,
Thank you for interesting.
Yes you can use page which you created with Visual Composer. However if you want to create pages you saw on our demo sites. You have to use built-in theme content builder for that
Hello, The sharing button is not working, Please check it here: https://www.digital-flavor.com/2018/07/24/15-best-social-media-blogs-for-business/ in the top menu and in the bottom of the post. what should i do?
Hi,
Thank you for purchasing.
There is javascript error on your site. Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
How can I check the javascript conflicts between theme’s script and plugin’s script?
Could you please try to disable all plugins to see if it fixes the issue.
I did, The problem is with a plug called: WPBakery Page Builder, Is there any way to fix it? or can we remove the Sharing button?
You can remove it via Appearance > Customize > General > Sharing and disable this option “Enable Sharing Button To All Pages”.
It’s already Disabled, and nothing changed! I think this one is on the template not in the settings, is there any place in the template I can remove it from there?
.post_share_wrapper
{
display: none;
}
Thank you so much, the Sharing icon removed from the top right menu, but still in the bottom under the post. please check this link: https://www.digital-flavor.com/2018/07/29/five-steps-to-make-video-production-easier/
.post_share_text
{
display: none;
}
Thank you so much it’s work now. My last problem, on the mobile while I’m using Chrome the Menu is not working, with Safari it’s working. Do you know why? and how can I fix it?
Thank you so much
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins.
I know that, but I need this plug, can’t remove it. The problem is only with Chrome on Mobile. On safari it’s working good!
Really sorry, We can’t support on all 3rd party plugins issue. Please try to read its documentation or contact plugin author.
hello, I may have missed this, but is there a page template that is specifically for landing page, no header no footer and no sidebars?
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Hi, I recently updated the theme and also updated my Instagram Access Token. However on the plugin all my non-square photos on Instagram get distorted and forced into square. Previously there was no distortion – is there any way to fix this?
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
The Instagram feed widget is displaying this error message on my website pages. /!\ error getUserIDFromUserName. /!\ error empty username or access token. Can somebody fix this please.
Hi,
Thank you for purchasing.
First please make sure you update to the latest version of theme..
Then please make sure you enter correct Instagram Access Token which create from your Instagram account as Instagram change their API policy so you can only get photos if you are account owner only.
Here is information about API change https://themegoods.ticksy.com/article/12747
Getting following when installing 
“Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.”
Revolution Slider Install Revolution Slider Pre-Packaged Required 5.4.7.3Minimum required version:
5.4.7.3Available version:
Not Installed
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The two pages can not displayed in Microsoft Edge (latest version).
Can you please check it?
Thanks
Hi, I love this theme, but I also need to upload videos. Will that work? In either the galleries or portfolios?
Hi,
Thank you for interesting.
Yes of course you can add video content using portfolio pages.
Hello: I am installing the Grand Portfolio theme Demo content, and it is showing a legend that I need a valid Key. Item Purchase Code: cd9b7d71-8b19-4b58-a984-a5f7907fdd7c I need to Install the Demo Content Number 4. Can you please help me with this? This is the website: http://www.estudiocosa.com/drey wp-admin user: envatosupport pass: Env3333ato111 Thanks!
Hi,
Thank you purchasing.
I tried to view this URL http://www.estudiocosa.com/drey but got below error.Not Found The requested URL /drey was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
randPhotography Demos can only be imported with a valid Envato Token
Please visit Product Registration page and enter a valid Envato Token to import the full GrandPhotography demos and single pages through Content Builder.
when i click at the page : its showing the error: javascript:jQuery(’#pp_panel_registration_a’).trigger(‘click’);
Please login with your purchased account so we can continue providing support for you.
Hi, I would like to buy this theme, just a question. If I would set a standard main menu (with always visible pages) can I set it or the theme menu is only “pop-up”? Thank you in advance Giulia
Hi,
Thank you for interesting
Yes of course you can set menu layout as standard (with always visible pages).
Thank you! All best, Giulia
Hi,
Thank you for purchasing.
We are working on this issue, it happens because of Instagram changed their API rule. We will release the update for this issue very soon. Thank you for your patience.
Hi.
I’m considering buying and I still have questions.
1. Can I make albums? For example, I have a groups of photos of “Mountains”, “Portraits”, Travels, etc. I want to collect them in galleries on one page, each of these galleries should be opened by clicking on the thumbnail. In the template examples I saw the implementation of such functionality only through the links menu.
2. How can I see how the video gallery is implemented?
3. If I use a full-screen photo, slider or background video on my home page, can I place some more information under them – text or photos? That is, can I raise the page up?
4. Can all template variants be dark and light?
Hi,
Thank you for interesting.
1. Yes you can and we called it “Gallery Categories”.
2. You can check all portfolio demo pages. Video gallery is using portfolio layout, only when you click on each portfolio item. It will open video in lightbox.
3. You can use these page as homepage but some of them won’t support additional text for example video page. Generally speaking, if it’s not in the demo then it’s not in the theme.
4. Yes you can change all elements color scheme using theme customizer.
Hi guys,
Is it possible to change the order of the fullscreen slideshow on the homepage? By default it is showing the oldest portfolio’s first and I would like to show the newest first, without having to change the publication date every time.
Thanks!
Hi,
Thank you for purchasing.
You should be able to drag & drop images within gallery admin (WordPress Dashboard > Galleries.)
Hi there,
I’m having some body/footer issues. On some of my pages, the footer floats part way up the page. I cannot seem to fix it. Help?
http://www.lucafogale.com/contact-2/Thanks!
-GD
Please login with your purchased account so we can continue providing support for you.
hello, is there a way to add video to the photography albums ?
Hi,
Thank you for purchasing.
You can add video content using portfolio module. Here is detailed instruction http://themes.themegoods.com/photography/doc/create-portfolio-posts/
Hi,
I am trying to centre a header with text to fit like the other elements on the page but every time I press update and publish, it goes back to default.
Help
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am currently working on the site offline
Could you please upload it online so we can test and fix issue for you please. Thank you for your patience.
Thanks
Hi,
Thank you for purchasing.
First, could you please make sure you update to the latest version of theme.
If so and you still have issue. Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Hi team,
Thank you for supporting. Actually I could fix by myself by retried to update to the latest version of theme. Maybe it was my fault.
Ok that’s great!
Btw, Could you help us rate for the theme please?
