21577 comments found.
Hey dt, Thanks for the theme. Great job. Can one change the slugs for the album? Having ”dt_gallery” in the URL makes it not very pleasing to use.
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Hi Dream-Theme,
Please do something to better manage your users licenses. I have over 200 license over multiple Envato accounts. Built up over the past four years. Would be so helpful to log into a portal and see what licenses are active and on what domain.
Also a feature request from an SEO perspective please consider code to text ratio. There are quiet a few code repeats one for desktop and one for mobile switch. Example the main-nav in source code one for desktop ( main-nav ) and one for mobile ( mobile-main-nav ) really effects code to text ratio. Specially when you have a big site with a big menu.
Thank you.
Hello @kperrow,
Yes, purchase code management is long overdue 
There’s a complication though: we do not store usernames in our DB. Therefore we cannot retrieve purchase codes associated to a certain username. Theoretically we can extract the username from the purchase code. But it will require connecting to Envato servers via their API. Not a big deal, until you consider the fact that there are almost 100K codes in our DB. We’ll have to disable theme registration / de-registration for couple of hours which will be annoyance for many users. We also risk getting our server (and possibly even account) banned for API abuse. I guess we’ll just have to get permission from Envato and get on with it.
As for excessive code – I’ve forwarded your feedback to our dev team.
Cheers!
Kind regards,
Miroslav (Dream-Theme co-founder)
Hi,
Thanks for the reply. Sounds like a head ache not worth the task. Perhaps only for future purchases if possible… As The7 is the most flexible theme available. We can achieve anything for our clients using The7. We even offer WordPress training and train about 20+ students a year and we use The7. Anyway my point being The7 is a big part of our business model so our licenses will only continue to grow.
As for the excessive code that would be great if they could fix that 
Thank you very much, as always The7 is awesome.
Hi,
Sorry for taking so long – had to clarify something with our guys. If you have s spare minute, would you please be so kind to get in touch with us via PM: https://themeforest.net/user/dream-theme#contact
Thanks!
Hi, I saw that you recently changed the theme grid for a CSS3 Grid Layout (that is not supported by IE9) in your lastest update. The problem is that we have a good portion of our clients that still use this browser (ex. in banks, etc. and they are not allowed to update their browsers or install Chrome, etc.).
Do you have any plans to be able to choose if we want to use the new Grid Layout method or to be able to fallback to the old grid in near future?
thanks
Hello @croesusweb,
I’m afraid we are not planning to bring old IE compatibility back. Gladly its market share is already neglectable and shrinking even further.
What we are planning to do though, is to make sure that websites remain readable in old IEs.
Hi, I tried for a while to remove the scroll-top sticky button feature when I reach the bottom of my page and I can’t find where that option is anywhere to turn it off.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, I tried for a while to remove the scroll-top sticky button feature when I reach the bottom of my page and I can’t find where that option is anywhere to turn it off
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
Hello, When I go in to edit pages the whole thing locks up. Page will not load in edit mode. The only way to make anything work is to disable The 7 WP Bakery Page Builder? So I am unable to edit pages?.........Thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
WooCommerce 3.3.1 compatibility update is being pushed to our servers.
Hello everyone,
A few words on WooCommerce 3.3.1 compatibility update.
It is ready.
However we experience issues with our servers. Therefore we cannot push it
We are talking to our provider support but not ready to give any ETA at this moment.
As soon as we will have technical ability to push the update – we will do so and let everyone know here in comments.
Thank you so much for patience and understanding!
Hello, a very nice theme 
thank you.
How can I Align “Add to Cart or buy” button? like this http://img.fenixzone.net/i/CNThAv7.png
I have found CSS on the Internet, and some tutorials with other templates, but they do not work for me on the7.
Thanks
[edit:] the ticket http://support.dream-theme.com/tickets/misaligned-button/
Hello,
Thanks for submitting a ticket. No need to post it here though
Hello, how can I add a button (like the dental clinic demo) in my menu ? Regards
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
hi, thanks for answer my last coment, i activate in one site the pre-made website, but i can’t change the color of the theme, in a example, i change the color in the theme options but i can’t see the change of color. Please Help!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Please Update in next theme update…
dt-the7/woocommerce/cart/cart.php version 3.1.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/cart/cross-sells.php, dt-the7/woocommerce/checkout/form-billing.php, dt-the7/woocommerce/checkout/form-checkout.php, dt-the7/woocommerce/checkout/form-coupon.php version 2.2 is out of date. The core version is 3.3.0, dt-the7/woocommerce/checkout/form-login.php, dt-the7/woocommerce/checkout/form-shipping.php, dt-the7/woocommerce/checkout/review-order.php version 2.3.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/checkout/thankyou.php, dt-the7/woocommerce/content-product.php, dt-the7/woocommerce/content-product_cat.php, dt-the7/woocommerce/global/breadcrumb.php, dt-the7/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/global/quantity-input.php version 3.2.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/loop/loop-end.php, dt-the7/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/loop/orderby.php version 2.2.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1, dt-the7/woocommerce/myaccount/form-login.php version 3.2.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/notices/error.php version 1.6.4 is out of date. The core version is 3.3.0, dt-the7/woocommerce/notices/notice.php, dt-the7/woocommerce/notices/success.php version 1.6.4 is out of date. The core version is 3.3.0, dt-the7/woocommerce/order/order-details-customer.php version 3.2.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/order/order-details.php version 3.2.0 is out of date. The core version is 3.3.0, dt-the7/woocommerce/single-product/meta.php, dt-the7/woocommerce/single-product/price.php, dt-the7/woocommerce/single-product/related.php, dt-the7/woocommerce/single-product/up-sells.php
Hello,
We were not announcing WooCommerce 3.3.x compatibility yet. We are planning to release an update within 12 hour. Please hold on with the update until then.
Thank you!
Hi there, when are you planning to update the theme for compatibility with woocommerce 3.3.1? There are wc templates that needs an update. Thanks!
Hello,
We were not announcing WooCommerce 3.3.x compatibility yet. We are planning to release an update within 12 hour. Please hold on with the update until then.
Thank you!
Import Fail!
I purchased The7 today and tried to import the “Main Demo” content. The first error I received was an increase in time from 30 to 300. I did that and even increased the memory limit to 500M. The only error I receive now is “Import Fail” I ran a timer on the last 4 tries and it fails at exactly the 3 minute 30 second mark every time. How can I fix this? I really need this content imported.
Thanks Team.
Tried an import with “Import Theme Options” and it worked. Any idea why?
My apologies for not adding this to my question above.
Hi,
My best guess is there was a load spike on our server. And the fifth time (when you coincidently checked “Import Theme Options”) server was back to normal.
I’m forwarding your request to our guys. They will check server logs and scale it up if necessary.
Interesting, should I try importing it with the Theme Options again?
What is the difference? What is included in the Theme Options?
I guess I misunderstood you. Were you importing only Theme Options OR all the content + Theme Options?
Everything except the “Import Theme Options” box
Hello. I had some issues with my password and login to the support center (for my the7 account). The support site has told me that I’ve been locked out and I need to reset the password, but when I hit the link to get a new password, I’m told that an email has been sent, but nothing shows up. I’ve tried it at least a half-dozen times. My name is Roy McKelvey and I’ve been back and forth with your support staff many times in the past few weeks. I can provide my purchase code and email address, but don’t want to put it here in this public forum. Hoping you can contact me or let me know how to proceed here.
Thanks.
Hello Roy,
Our support system automatically locks the user if it detects 3 failed login attempts. We understand the inconvenience, but prefer to play safe: it’s better to be a bit paranoid then get buyers sensitive data leaked.
Please provide your username in our help-desk: we will manually reset your password and email it to you.
Thanks!
It seems that replying here may be different from going to the “help-desk.” Can you tell me where it is? I can’t find a reference or link to something called the “help-desk…” Thanks!
Hi,
What is your username on support.dream-theme.com ? Thanks!
I’m pretty sure it’s “rdmckelvey”. If that’s not it, it’s my email “roy@communicationdesign.com”
Thanks! Forwarded it to our guys. The only problem is it’s 9PM here already, so they will get in touch with you first thing tomorrow morning.
Checking back… Given the six hour time difference, I believe it’s late afternoon in your neighborhood. I just checked the login to your support area, and while it looks like I’m not locked out any longer, I’m still having no success in resetting my password. If I use the “forgot my password” option, I enter my email address (roy@communicationdesign.com) and it tells me to go to an email with a password reset. Unfortunately, this email never arrives. I’ve checked by Junk and Trash folders…nothing there. Is it possible for you to just reset my login credentials and just send me a email with that information?
I have one or two new questions and am frustrated that I can’t re-engage. HELP!
done. please check your email.
Thank you! That did the trick…I’m back into the support system.
Great. Can you please whitelist emails from the dream-theme.com domain, so emails from our support system will not go missing?.. Thanks!
Hi, Is it planned or possible to integrate a mega menu like the one presented at the following address : https://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703 ? (That’s the only thing missing from your theme in my opinion)
Hello,
The7 has very limited compatibility with Uber menu due to advanced headers customization system.
However we are planning to add some of these features to the theme in near future.
It would be great !
Yeah. Getting more and more requests about it lately.
Can you guys confirm that the theme works perfectly on PHP 7.2.2 or not?
Hello,
We were testing the theme with 7.2 and everything was fine. Not sure it was 7.2.2 though.
We also have not heard any complains about 7.2.2 compatibility from our support team.
Will buy the theme asap then…
I want set link nofollow – socials on the top bar, help me. Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
theme making issue in IE , testimonial not showing correctly
Hello,
Theme is compatible with IE 11 and Edge.
Sorry, but we do not support older Microsoft’s abomination of a browser.
yes i am using IE 11 but testimonial overlapping text
Forwarded your feedback to our dev team. They will be checking the issue ASAP.
Just heard back from the dev team – they say everything works fine in IE11.. Can you please share a link to a screenshot of the issue? Thanks!
Hi, before bringing my site online I have to develop it on wamp server (offline). Since I have to enter the license number to activate the plugins, there will be no problems once I have to bring the site online? Please let me know, thanks!
Hi,
This is normal use case. You register the theme on your dev server, then de-register it and move the site to the live server (and register theme there).
Thank you!
My pleasure.
