39367 comments found.
Hello, I have installed Avada, but menu won’t show in smartphone. Site is www.sandrabrandt.nl. I have tried deactivating plugins and activating again, but it does still not work.
Hello @SandraBrandt
The only possible reason for this is when you do not have the menu assigned as your “Main Navigation” from Appearance > Menus section so you need to make sure that you assign the menu from there and it should come up on mobile too, however if some 3rd party plugin is causing this issue than we need to check on your site.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi thanks, a lot. I was a 3rd party plugin: ‘Insert Headers and Footers’. After deactivating this plugin, the menu did appear. Very happy person here. Thanks again.
Hello!
No problem 
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello! The day before yesterday I sent a ticket, but there is no reaction. Tomorrow is already a weekend, the project is idle. Do they ignore me?
Hello!
Having just checked our support system there is not tickets created for this username on our system -> https://d.pr/i/2RVTEO – please use the link below, create the support ticket and we will gladly assist you asap
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Dmitry_Zverev – this login, I did not change it in the system to my login after changing the manager.
Hello There
I have received your ticket but the new one only where you asked about the ticket entry, however the older one than that is from 5th February and has been replied already by our staff.
I will reply you on that ticket now and we will continue there with whatever issue you are facing.
Thanks
-Ammar
Hello, I am using IT demo to build my site. The IT demo contains both Fusion Slider and Revolution Slider. Which one would you recommend using it?
Thanks
Hello @haashi
That is definitely going to be the user’s choice actually, however there is a difference between both and for starters we will suggest using Fusion Slider as its easy to setup and use, Revolution Slider however gives more freedom but requires some basic info to setup however both are wonderful and that is why they are a part of our theme package
For any other info regarding this we suggest opening a support ticket and our team will gladly assist you with the queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi it is amazing theme but When I register(sign up) my website I can not get the confirm mail in forum theme. Where should I fix?? please leave msg Thank you
Hi,
We have seen your relevant ticket for the current issue. The current issue pertains to your WordPress login. The confirmation email of the WordPress login is not really controlled by the theme. Our support team has replied back to you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
I have purchased the Avada theme and I am looking to manually update my version of Avada to the most recent release.
However, I am unable to access the account I purchased the theme from as I do not know my username/email used in purchasing. I have my product registration code that I can provide if that can be used in locating my account credentials.
Thanks in advance for your help.
Hi,
If you are looking to manually update the theme then you would need to download the copy of Avada from your ThemeForest account. You can download the Avada files via the ‘Downloads’ tab on your ThemeForest account.
If you have any issues with the login to your ThemeForest account then we request you to please get in touch with Envato support on the link here, https://goo.gl/CqE33m
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you. Shaminder
How to remove a button from the menu in template hotel https://allthaitour.com/scrinshot.jpg ?
Hi,
The button is located in the shortcode format in the header banner area 3. You can remove this by going to WordPress admin panel dashboard > Avada > Theme Options > Header > Header content, Screenshot here -> https://i.imgur.com/OxjdfOR.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Many thanks for your help.
Hi,
We are happy we could help!
Thank you, Shaminder
I like your theme very much.
I will open the https://www.muadilshop.com blog page and think about buying it for it
Hi,
Thank you for considering this. We look forward to being a part of your future project
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, Shaminder
How to remove this search icon from my site? Not want button search. Do not search. Help me Please. Any CSS?
Hi,
You can remove the search icon by going to WordPress admin panel dashboard > Avada > Theme Options > Menu > Main menu. Please look for the “search Icon” option here and set it to off, Screenshot here -> https://i.imgur.com/JLnvYnT.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you.
You’re most welcome
Thanks
-Ammar
Please can you tell me if it is ok to use the Avada demo images on our live site until we replace them with our own. Many thanks, Dianne
Hello!
To clarify, all of the stock images used in our online demos -> http://bit.ly/2dQQSOv – do require your own licensing if you do intend to use any of them for your site/project -> http://bit.ly/1BKxGCj
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Thanks. Please can you tell me if Avada Architecture uses paid for or free images – or what combination of both. Thanks.
Hello @Di4nne
It does use a combination of both
Thanks
-Ammar
What % combination please? And once I have the demo, how will i know which images are free to use and which ones I need to pay for?
Hello @Di4nne
You can simply find the image and check them from the database here in this case as we do not have the data of %age here => http://bit.ly/1BKxGCj
The images are user content so we do not keep a record of it, however we do have the resources from where we bought them mentioned above.
Thanks
-Ammar
I paid for extended support, but it’s not linking on the Avada support site! Help
Hello!
We can confirm that your support is valid and active, please do click on the link below and log back into your support account to create your support ticket
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hey guys, I’m not sure what’s going on, but every site I’ve updated for clients in the last few days results in an issue when updating the plugins – specifically the Fusion Builder – and I’ve never encountered this issue before.
Here’s part of my error message:
“Plugin update failed.
Plugin not activated. A higher version of Fusion Builder is needed for this theme. Please update the plugin.”
I use your theme exclusively on client sites so you can imagine how this issue is becoming a pain in my ass. I’ve had to log in using FTP, remove the Fusion Builder plugin folder completely, then install and activate it fresh from the admin panel.
So…what am I missing? What’s going on and what can I do to ensure a seamless update of the Fusion Builder plugin – without having to use FTP, etc.?
Thanks, Toni
Hello!
I have just replied to someone else regarding the same thing, and this will happen if your servers directory permission has changed or is not set correctly. You have said that this has not happened before? In that case, has the servers CHMOD changed? That needs to be checked
Create a ticket using the link below so that we can take a closer look at your example and help you sort that
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
If you can create a ticket for us right now while it’s not working we can have a developer check it asap. The problem is we cannot replicate it and need to see it broken to figure out why it is happening.
If you do post a ticket, please post the ticket # here and let us know so we can get on it immediately.
Thanks!
OMG what a right mess this is.
So this is just a theme – nothing else. So for us that do not use cPanel we must first upload and install wordpress, then we unzip the directories within directories of this and then upload that (via FTP) to then find you need to register so off we go and register then we need to go back and upload plugins which are not included in the installation package – but hey, we cannot upload them because all we get is this error “Plugin not activated. A higher version of Fusion Core is needed for this theme. Please update the plugin.”
So essentially for a new install of WP there’s no physical way to install the plugins.
Nightmare and what a joke having to register twice and also enter codes left, right & centre then sort out the mis-managed directory ordering and duplicates.
I mean who in their right mind has /Avada/Avada/Avada/ JUST to access the theme!
Sorry but not impressed guys. Awfully frustrating and not really a finished item to sell is it?
Have raised a support ticket but similarly, I am not giving anyone access to FTP as it is a shared account with over 10 sites on it so cannot do this. All I want is the files required to run the theme.
And now you have people saying they were hacked – I am not surprised as it is a right mess.
EDIT – Cannot import the demo’s – getting another error
Demo server couldn’t be reached. Please check for wp_remote_get on the System Status page.
So cannot install the demo’s now either! Even after eventually finding the missing plugins and installing those!
Thank you!
Hello!
Yes Avada is just a WordPress theme, as is any theme that you install into WordPress. A WordPress theme is installed in one of two ways only, via the WordPress Dashboard or manually via FTP, it is your choice
Install Via WordPress video tutorial -> http://bit.ly/2jSMxgF
Install Via FTP video tutorial -> http://bit.ly/2fhlGFX
“So essentially for a new install of WP there’s no physical way to install the plugins. Nightmare and what a joke having to register twice and also enter codes left, right & centre then sort out the mis-managed directory ordering and duplicates.”
Plugins like the Fusion Builder, sliders etc are installed via the Avada >> Plugins section. It is straight forward and worked for hundreds of thousands without fail. I checked our system and see that you have created a support ticket, with differing informations
“the server is locked so need to manually upload via ftp as the system cannot create directories. Reason? We are a web hosting firm and the server this site sits on is a master server account so I cannot give you FTP or unlock directory creation.”
New plugin installation failure will most likely have been due to the directory permissions, and yes, can be installed manually if needed. The link to this will be sent in your support ticket
“I mean who in their right mind has /Avada/Avada/Avada/ JUST to access the theme!”
We have never seen a directory like that, I suggest checking your server and Apache settings. This is the default directory structure -> /public_html/wp-content/themes
And regarding FTP access, fair enough use can understand that, but you do know you can insulate any FTP login to a specific directory only.
wp_remote_get is required and recommended, if it is not set for your server we suggest you check into that. Even WordPress requires it (WordPress Codex) -> http://bit.ly/2u8Nwxt
We will send the same info in your support ticekt
We look forward to helping you!
Thank you, MB
Hi
Thanks for the reply – we managed to get around the root permission issues on the server by loading to a different server, installing it all then exporting and re-installing on the locked server.
Seems to have sorted it – thanks guys.
For anyone else, the errors occur if you try and upload via root ftp – best to create a new ftp account for the site to avoid the server directory permission errors.
Hello!
We are glad that you have this sorted out
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello..Unfortunatelly theme or plugins has bugs, because my website was hacked twice. can you helpme?
Hello!
Well, what we do know is the theme and plugins are actually not bugged, if they were we would know about it in massive numbers, very quickly; And this is not the case. There are several key points to note:
- We have the Avada Patcher Tool that allows us to push fixes, improvements to all Avada installs at short notice -> http://bit.ly/1NAWVwM
- All bundled plugins can be updated independent of the theme update. If an issue did occur with a bundled plugin and a new version is released, then updating it without needing to update the theme can be done.
- Avada and all other themes found on Themeforest have to adhere to very strict PHP and WordPress coding standards, including stringent security compliance. Each update of the theme is checked and verified by Envato to ensure compliance and stability. Anything that does not meet these requirements is dealt with accordingly
- Being ‘hacked’ can mean a hundred different things and furthermore, can originate from a hundred different avenues. Insecure passwords, insecure FTP, unmaintained 3rd party plugins, web host security, not updating the theme and plugins regularly, incorrect WordPress file and directory permissions levels, server directory indexing and the list goes on and on
Here are some helpful articles for you:
WordPress security for beginners -> http://bit.ly/2ES9pDG
WordPress security for advanced users -> http://bit.ly/2EeX3Vj
Recovering a hacked site -> http://bit.ly/2GYHZNm
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hello, i want buy another license.. can i use one page with revolution slider?and can i install democontent and rebuild it to one page?
Hello @Ninanina
You can definitely use Revolution Slider with one page parallax in our theme, there is no issue with that and yes you can install any demo content however i am not sure about your query regarding rebuilding it to one page, for one page you will need to use a very different approach so it will depend on which demo you import, we have complete documentation regarding it here however => http://bit.ly/1mQtH67
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello,
In page title bars, is there a “suggested” way to add some space between page title and custom subheader text?
I mean a way not to misshape the page title bar and keep the standard gap above page title and below custom subheader text?
Thanks!
Hello @Numbernine
This will require you to use custom CSS actually and putting a custom margin or padding below or above them depending on your requirement, if you need our assistance in this case please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
We are using your program for our web site necotoys.com. Now we want to add the English version to the site. Can you please advice how? Thank you
Hello @SNK76
You can simply use a multilingual plugin for that as our theme is 100% compatible with 2 most widely used multi language plugins WPML and Polylang and you can read about them both below.
How to use WPML with Avada => http://bit.ly/1Q1Kxdi
How to use Polylang with Avada => http://bit.ly/1Q6paTX
If you need more info on anything else regarding this, please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Just to let you know, the latest version of Convert Plus (v 3.2.0) is causing a conflict with the fusion builder…
Hello @Karll
I have just checked and Fusion Builder is loading all fine and good for me with the CP latest version => http://prntscr.com/ibusrl
Please make sure its none of your other 3rd party plugin however if not do open a support ticket with complete details of the site and how to replicate issue and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
What is the shortcode for the breadcrumbs? I cannot find it anywhere. Thanks.
Hello @amedic
We do not have a shortcode to put breadcrumbs in the content, we have our breadcrumbs preset inside the page title bar which can be enabled from Avada > Theme Options > Page Title Bar > Breadcrumbs
If you need further assistance with anything else, simply open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, i’m interesting to your theme because you offer rev slider included, but i would know about addons if they are included using and it is possible to activate it without license.
Hi,
The theme does not include any additional Revolution slider addons. The current copy of the Revolutions slider cannot be activated separately, however, this is not really required as we offer a fully functioning plugin along with regular updates for it
Thank you, Shaminder
Hello, I have a question about the use of the portfolio on the homepage.
On my homepage I’m using the portfolio element. When you click on “Banner”, only 1 item shows. See: http://sightdraft.nl/wordpress/
But when you go to Portfolio in the header menu and then click on Banner, it shows 6 items. See: http://sightdraft.nl/wordpress/portfolio_category/banner/
I would like to also show 6 items on the homepage under Banner.
What am I doing wrong?
Hope you can help me!
Hello @Sightdraft
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
