13535 comments found.
I have updated the theme in the morning and now only can set the image in my articles. Click on Set featured image, choose the image and do not load. I tried on several computers.
Hi albsz,
This process is in WP Core. I have checked the current system and I see nothing wrong. I think there is a conflict with another plugin on your site. In this case I will need to check your site more carefully. Can you share the site info to candy@thimpress.com with subject “albsz – Eduma Support”? I will try the best to help you out 
hola.incorpore el registro por medios sociales y no me da la opcion tambien del registro llenado el formulario.quiero tener las dos opciones.que hize de mal?
Hi mariznabarreta,
Just email me to candy@thimpress.com with subject “mariznabarreta – Eduma Support”, I will help you set it up
Hi I would like to know, how insert the self hosted video in the lections Media section I try to insert the video .mp4 url but not work, thanks
Hi balilla100,
By default the server will allow users to upload mp4 files (just like uploading images). Can you show me the site info so I can take a look at your current system? Just email me to candy@thimpress.com with subject “balilla100 – Eduma Support”.
I’ve always written on the forum, but I see that nothing happened. I paid this theme so I can use it 100%. I DO NOT WORK THIM heading along with (or fill in the page and when “update” disappears, or if it remains, the next content change disappears! We prayed, let’s find a solution, I gave you the access data in the site and nothing has been solved. I can not get my project up to the end, the beneficiary of the project is only right. I do not want to get down with a bad note or get my money back! There may be something wrong but let’s find the solution ..
I’ve always written on the forum, but I see that nothing happened. I paid this theme so I can use it 100%. I DO NOT WORK THIM heading along with (or fill in the page and when “update” disappears, or if it remains, the next content change disappears! We prayed, let’s find a solution, I gave you the access data in the site and nothing has been solved. I can not get my project up to the end, the beneficiary of the project is only right. I do not want to get down with a bad note or get my money back! There may be something wrong but let’s find the solution ..
Hi albsz,
I am sorry to hear that but I don’t get your point clearly. Let me help you out.
Just send me an email to candy@thimpress.com with subject “albsz – Eduma Support”, I will try the best of the best to make you satisfied with the item. Just give me a chance.
hola.se pueden hacer subcategorias de cursos? como se hacen?
Hello, your theme is perfect for what I need. I would like to include a page of events with the same calendar of the courses. It’s possible?
Hi JoseRebollo82,
I don’t fully get your point. Can you discuss more with me about that? Just email me to candy@thimpress.com with subject “JoseRebollo82 – Eduma Support”.
Have a nice day
Hello,
I am working on a client’s site and I came across a few functionality issues that I hope you can help me with.
1. We want to hide courses that have ended from the Archive pages, but still keep them active so customers that have purchased them can see them.
2. We want to provide customers the option to toggle between CAD/USD in terms of payment. It’s my understanding that the course payment functionality does not use WooCommerce so using a WooCommerce plugin doesn’t work. How else can this be accomplished?
Thank you.
Hi Syeddxm,
Thanks for your concern. About 2 those things, we will need to create some custom changes for the theme. Please email me to candy@thimpress.com with subject “Syeddxm – Eduma Support”, we will discuss more
Hello,
I have sent several contact emails about some bugs in the template but I have not had any response from you.
I am worried because I had the intention to buy another one of your templates (Speaker and Life Coach WordPress Theme | Coaching WP) and I am worried that you will not be supported by bugs and errors.
I sent you one last email with the title: “Xermo10 – Eduma Support”
Thanks
Hi Xermo10,
So sorry to hear that. I got the email yesterday. I am gonna check your case soon.
Your support time is expired long time ago. Please consider renewing support to always get the best services.
Hey!
I already renew support. I have also bought the other template of yours.
Please check my emails please.
Thanks!
Hi Xermo10,
I’m glad to hear that. But I have send you a request about the FTP access info, but I didn’t get your reply. Can you share the FTP info?
Hi,
I send it yesterday. Please help me ASAP.
Thanks
Hi Xermo10,
I’m on it.
Hey,
Could you see where the problem is?
Several days have passed and I need to have the web well otherwise I can not sell the courses.
Thanks for help with bugs
Hi,
Could you try it now?
Thanks
Hi Xermo10,
I am checking again.
Hi. I trying to use ssl and I’m having problems with mixed content.
For example with using whynotpadlock shows me Soft Failure An image with an insecure url of “http://thim.wpengine.com/wp-content/uploads/sites/29/2015/11/logo.png” and “logo-sticky.png” was loaded on line: 199 of https: / /mydomain.com/demo/.
There is something I can do?
Thanks
Hi quenethemes,
Can you share the site address so I can take a look? You can email me to candy@thimpress.com with subject “quenethemes – Eduma Support”.
Mobile app is not available?
Hi vuekai,
Right now we don’t provide Mobile app. But we have a plan for it. We will try harder to bring it out as soon as we can 
Can I purchase this application with GTBank (Guarantee Trust Bank Nigeria) naira master card
Hi stepup2know,
Yes we can . Our LMS can be integrated with WooCommerce Checkout and we also can use this https://wordpress.org/plugins/gtpay-woo-payment-gateway/
I can help you set it up
Have a nice day.
Can I purchase this application with GTBank (Guarantee Trust Bank Nigeria) naira mmaster card
Hi stepup2know,
Yes we can . Our LMS can be integrated with WooCommerce Checkout and we also can use this https://wordpress.org/plugins/gtpay-woo-payment-gateway/
I can help you set it up
Have a nice day.
Thanks man. You are doing a nice job here taking almost 1000+ questions. Am glad
Hi, I love your theme but I need to show a calendar of activities and an enrollment form. Also have the web in several languages. It’s possible?
Hi JoseRebollo82,
Multi languages, yes
About the calendar of activities, can you tell me more about this?
And where do you want to show those info?
Let me know and I will try to find the best solution for you
Hi, How can I prevent spam users from registration on my website? I’ve over 2000 spam users
Hi Meda01,
Sorry to hear that. Please try to use some security plugins. Example this one https://wordpress.org/plugins/google-captcha/
Also contact the hosting manager and ask them to remove those spam accounts too.
Hi, How can I prevent spam users from registration on my website? I’ve over 2000 spam users
Hi Meda01,
Sorry to hear that. Please try to use some security plugins. Example this one https://wordpress.org/plugins/google-captcha/
Hi there, I can’t activate wp bakery neither Slider revolution, would you give me a link for a tutorial or fix it for me please
Hi pfpedro,
Your server might not pass some requirement from those 3th party premium plugins. I will need to check your site first. Please send me a request to candy@thimpress.com with subject “pfpedro – Eduma Support”. I will try the best to help you out
Hey Ken, Question, i have tried to sign up as a student (normal user and I can see the withdrawal tab in my profile. How can we remove it for student?
Hi fabeach,
It shouldn’t show in the student profile, only show for instructors. This might be an issue in the addon. I am checking again and if we detect that issue, an update will be released asap. Thank you for the report.
Hi fabeach,
You are using an old version of that addon and that’s why. I just updated to the newest version, the issue is gone.
Hwy Ken, we are now on our real url: https://www.talkandchalk.com.br. The template is awesome.
About the strings that were not translated, is it because of the plugin Loco translation that there is a conflict with string translation? Shall we remove it. Do the po mo files already existe in the original template? Thank you, Fabrice Have a great weekend.
Hi fabeach,
It’s nothing wrong with Loco Translate plugin. Just give me some bit more time to find the reason why and solve it.
Hi, Support Team, Would you mind if help me fix or install for Demo: https://educationwp.thimpress.com/demo-university-3/
I have try some times but can’t get same your Demo. Some area are wrong or not enough elements so on.
Regards,
Hi homeforsell,
Sorry to hear that. I have tried to import that demo on my testing site, both SiteOrigin and WPBakery still work fine. Can you send me an email to candy@thimpress.com with subject “homeforsell – Eduma Support”? I will help you check and solve the issue
Just send email to you,
Please help me check and fix for it.
Regards,
Please check & Fix for Visual Composer problem soon on your Theme. We want to use your theme with Visual Composer to install some other addons.
Best regards,
Hi homeforsell,
Our team is checking again.
Hi Ken, When this problem can fix?
Hi homeforsell,
Our team still checking your site. Just give us some bit more time. So sorry for the inconvenience.
when 3.0 will be ready?
Hi GMomentum,
The ETA is 2 more weeks
ETA? BETA? I DID NOT GET IT :/
It’s estimated time arrival
lol haha thanks now it’s almost done right?
Hi GMomentum,
We will start our Lunar New Year in next 1 more day, and we will be offline for a whole 7 days. So we decide to delay the update. So sorry for the inconvenience.
If you need, I can share the LearnPress 3.0 beta version , just email me to candy@thimpress.com with subject “GMomentum – Eduma Support”.
(this was about 1 month ago) and isen’t ready… bad really bad :/
Hi GMomentum,
There are a lot of tickets after the holiday and our team is overloading 
So there is a delay
Please give us some bit more time.
Looking forward to your response to my mails !
Hi el_experts,
I already let the dev team know about those requirements
I will keep you an update soon.
My requirements are very simple actually: 1.) Pls make the pages load faster (pls conduct a Lighthouse Audit to check how the page performs.)
2.) Pls make the site mobile-friendly (the site is responsive but not smart-phone friendly.)
So, my requirements are not specific to my site alone: it is for the overall improvement of the template and for the benefit of other users too.
I wish you could give me some timeframe for this !
Hi el_experts,
I totally understand. But speed depends on many other things – server, caching, media using… which not related to the theme, because we always optimize the code . And I will try harder to speed up your site.
About the responsive mode, the issue with accordion is quite complicated and I will need some bit more time.
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