1277 comments found.
My site dont show the comment section, just the “Leave a reply”. How can i fix it?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I had purchased medicenter theme,I recently migrated my server and started restoring my files,but now on restoration of the website the general/slider options are missing under theme option.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Can I have a demo account?
We’re not providing demo access to admin area. You will find some instructional videos where you can check the part of admin area in description section. Please also feel free to ask if you will have any questions.
I recently renewed my support but I still can’t register an account for the support portal using my Purchase Code. Envato username is right. Please assist.
Fixed.
Thank you for an update!
Hey. Is there any posibility to add a checkbox to the contact section? Thanks for your assistance 
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Any idea why I would get this error on some browsers and not others?
Warning: mysqli_query(): (HY000/1194): Table ‘wp_options’ is marked as crashed and should be repaired in /home/colorm20/public_html/www.lowvisionmd.org/wp-includes/wp-db.php on line 1924
This is not theme related issue. You need to perform repair operation on your wp_options database table.
Anyway if you need some assistance with that, please create new topic on our Support Forum and our team will provide help.
Hi, I have updated to the new theme version and notice all pages and posts have a coloured title section. How do I turn this element off?
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi,
When you add a contact form with the Contact Form 7 plugin to a page, the animations set in the elements within the page stop working. I’m pretty sure is because of an error in main.js file. I just let you know in case you want to solve this for future updates.
Regards!
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Is the Doctors Carousel able to be placed on one page two different places and still be able to function fully?
Yes, that is possible. If you need help with that, please create new topic on our Support Forum and our support team will help you.
Hello! I bought your webtheme some years ago and I still love it. My client would like to manage the appointments: have you built a plugin that allows to book appointments online: by clients and by the receptionists with a general calendar that may be seen by the receptionists and calendars for each doctor? And how much may it cost? Thank you.
Hello,
Such a plugin is not included. If you would like to hire us to prepare such a functionality for you, please contact us via contact form to discuss the details. Thank you!
Hi dear support. How can i change the menu font size? Thx
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello – for the announcement box, is there a way I can make the link open in a new tab? Thanks!
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I know my support is expired just one question if you please help me. Widgets area not showing if I disable the theme the widgets will show up again, Ho do I fix it?
I add sidebars, cheers
Thank you for an update!
Hello, i would like to know if the address on the top header section can be a link to the map. Is this an html section or just text?
Hello,
Yes it can be a link – you can use html code there. Address is using [header_icon] shortcode and this shortcode supports url parameter, so you can use the code like below:
[header_icon url="link_to_map_here"]2702 Memory Lane, Chicago, IL 60605[/header_icon]
[Pre-order question] In the demo there is 3 blocs in the slider (Emergency Case, Doctors Timetable and Oppening Hours) how this work? Widget? Is it possible to have more than 3 blocs? 4? 5? Thanks for your answer. Regards
Yes, those are widgets and you can have any number of them (also 4 and 5). You can set in the widget settings the custom width if needed.
thx
You’re welcome!
Hi. I’m pretty sure your theme broke when Visual Composer was updated some time ago. In particular, the vc_nested_tab shortcode is NOT parsed. When you Google for “vc_nested_tab”, you can see websites with your theme on it. Can you push out an update that will fix this VC shortcode? What’s the ETA?
Yeah, the shortcode name changed to vc_tta_tabs and it broke everything. Can you bring back the old shortcode name or do we have to update our databases?
Hi,
Theme is using different shortcode for tabs and accordion to provide support for nested tabs/accordions which is not possible with default version of Visual Composer. The newest version of Visual Composer (5.4.5) is included with latest theme version – 9.8. You need to download theme update and use included version of Visual Composer. You don’t need to install/purchase Visual Composer separately.
So only your ZIP of Visual Composer will work and if we install the official newest version, it will not work? Is that correct?
All Visual Composer components will work but as vc_nested_tab component is not supported by Visual Composer and added by us with theme, you should use version included with theme. The included version is the newest available for now and it is extended by nested tabs and nested accordions components. Basically you should always use the version which is included with theme to be sure that all components will work without issues.
Ok, thanks. It would be great if you could move your code to the theme folder instead of modifying the plugin’s folder content.
We have moved most changes to theme, unfortunately it is not possible to provide nested tabs and accordions functionality without modifying plugin files. So there are few small modifications also in plugin code.
Hi, i have small problem. I add to post small gallery with 4 image. Image open in lightbox but i cant open next image. I must close image and open another to show lightbox.
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
New Deparments are not showing up.. Do i need to reindex or something… thanks
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi I have installed your theme on our site. the version is 5.9. Now we would like to update the theme to the last version and then update wordpress to the latest version. How should I do? Do I have to buy your new support?
Hi,
Please check update instructions here: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_21 (Q: What is the correct way to update the theme ?)
Please also check this FAQ entry: http://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_65 (Q: What steps should I take after update from version 8.3 and lower?)
To download an update you don’t need to renew support. Updates are free.
thanks for the instructions. But I had already downloaded the template from my Themforest profile today. Coped via FTP in my space. But the theme was the old version the same as the one already installed
sorry, I was able to download the new version now. All right
Thank you for an update on that!
Hello I did update, but the home appears all varied. Is there any possibility of updating from you with paid service?
Yes, please contact me via contact form in our profile to discuss that.
Hello! how can I decrease the space above and below the logo in the header?
screen: https://prnt.sc/i2wrkn
thank you!
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
