657 comments found.
Hello, are the graphics included? Could I use some of these demo graphics for my own page?
Hello there,
Thank you for taking interest in Burst. Please note: once you buy Burst theme, and import the demo site, it will look totally the same like our demo from the link you pointed to. Then you can modify it with your content. The images we use are copyrighted, and if you’d like to publish them on your live site, you would need to purchase them separately. We bought most of our images on Shutterstock.
Mikado
Hello, is the srolling effect (items move out and in) as used on your Preview-Page http://burst.mikado-themes.com/landing/ in this theme included? Thanks for your reply in advance, kind regards, Daniel
Or is there a demo content like that?
Okay, I see, its included. Thank you.
Hello there Daniel,
Thank you for taking interest in Burst. Yes, it is our Scrolling Rails Image effect and it is part of our theme.
Best regards,
Mikado
Hi I am trying to setup SSL but I got this error in the browser console: Mixed Content: my page was loaded over HTTPS, but requested an insecure image ‘http://burst.mikado-themes.com/burst2/wp-content/uploads/2015/09/footer-image.png'. This content should also be served over HTTPS. Please help. I cannot get my SSL Green Lock
put nother way: An image with an insecure url of “http://burst.mikado-themes.com/burst2/wp-content/uploads/2015/09/footer-image.png” was loaded via the javascript file: https://www.chathamcenterchicago.com/wp-content/themes/burst/js/plugins.js?ver=4.9.4 on line 9. The insecure URL may not be directly contained in the script file and may exist elsewhere. You may need to contact your web hosting provider for assistance. This URL will need to be updated to use a secure URL for your padlock to return.
Hello,
Please, check this article https://mikado.ticksy.com/article/12709 and if the issue persist, submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and try to help you there.
Best, Mikado
Hi there, Are you able to advise when the theme will be updated for WooCommerce 3.3.4? Thanks!
Hello,
Burst is hosted theme, and we have updated all our hosted themes to be compatible with PHP 7.2 as Evnato requested because of new hosting platform, and next step is to update compatibility with latest WooCommerce. Our team will start to do this shortly and we hope that update will be released soon enough. Until then please use Woo 3.2.6 which is compatible with latest theme version.
Mikado
Unfortunately, we need Woo 3.3+ to take advantage of some security updates and other changes. I hope you can update your theme quickly, as the template changes are minimal considering 3.2.6 was released in Dec 13 2017 it’s quite old and really should be made a priority to keep this up to date. I look forward to your update very very soon.
We are working on new updates, where we will include compatibility for include versions. Thank you for your patience.
Best, Mikado
I have just purchased this theme however the demo content doesnt seem to upload, can you help with this?
Hello,
Thank you for choosing Burst. We located your ticket on our support forum and it has been assigned to our agent who is working on it.
Best regards, MIkado
Hi there,
Where can I find the TYPE OUT element?
Hello,
It is effect in our Custom font element https://www.screencast.com/t/4vFOdewfSNxq So, just enable it and below you’ll get options for it.
Best, Mikado
Hi, can someone reply to my ticket urgently please? TICKET #1496459
Thank you.
Hello,
Your ticket is assigned to our agent who already answered. Please, check response on ticksy.
Mikado
I have replied to your agents request 4 days ago with no update from you or solution. Can you please respond urgently, this issue is holding up the development! TICKET #1496459
Your ticket is answered by our support agent. Please, check response on ticksy.
Mikado
Hi Mikado
How many portfolio can be created to show up correctly using the Portfolio list. I have a portfolio list module added to a page and have 16 items on there. When I publish a 17th item, it doesn’t show up and instead repeats the first 6 items on the page.
Hello,
You can control amount of posts which will be displayed from portfolio list element options https://www.screencast.com/t/MI9Cj1QQ
Mikado
Hi, I have uploaded all 3 formats for a video to play on my homepage, but when I view it on a safari web browser the video stretches as I resize the browser. Can you let me know how to fix this please? Thank you!
Hi there,
Please submit a ticket at https://mikado.ticksy.com and provide a link to a page with issue so we can check this on your end.
Thanks, Mikado
where is the agency home import? Agency Home is a demo on your site but Agency Home is not in the dropdown for import
Hello there,
Once you install the theme you will need to import the demo content in Mikado Options > Import. There you will find only one option > to import the Appetito theme. Once you do this https://www.screencast.com/t/VdkkWLCHAmn you will get the whole content of our theme, meaning all settings, pages and images that is present in our demo site. Once you import the demo content you will have to select your static home page in Settings > Reading to be set as Agency Home. https://www.screencast.com/t/7oun9olEwJ
Best, Mikado
“Appetito ” that option does not appear in english . you mean “burst original “
?
Hi again,
Sorry for the miss. Yes, it is Burst Original https://www.screencast.com/t/JfHmbDL7E2vG
Mikado
support link on TF support tab for this theme ends in 500 error: https://mikado.ticksy.com/?envato_item_id=13137984
Hi there,
Unfortunately https://mikado.ticksy.com/ does give an error for the moment and we have done everything that is in our hands, however we can’t do much as this is not our fault and it is not an error caused by us. So we have contacted the owner and a ticket is open and we are waiting for this to be solved as soon as possible so we can start providing support to all our customers.
You may always contact the owner and ask him when the bug is estimated to be fixed. https://twitter.com/justinscheetz?lang=en
Thanks for your patience and hopefully this will be fixed very soon.
Best, Mikado
HI, I just purchased the theme and visual composer is not there so when editing a page there’s no “classic” or “front editor” options available, and the text inside the content are is all in white, both there on “visual” as on “text”. No way to generate code or even read it. This is in 2 different installations, one using the demo and one created from scratch. Please help. https://www.awesomescreenshot.com/image/3136813/80747750e458627175eba9f318e3f037
Hello there,
If you are having issues with Visual Composer please read our article about this here https://mikado.ticksy.com/article/11775 Also if your issues persist do feel free to submit a ticket to our support forum https://mikado.ticksy.com/ providing our support team with your Wp-admin access so they can test this on your side.
Best, MIkado
Hi! Would it be possible to have the responsive image gallery section with 6 columns, the maximum appears to be 5… why?
Hi,
Thank you for taking interest in our theme. Could you, please, explain on what element exactly do you mean? Then we will check this and provide you adequate response. Thanks
Mikado
The Visual Composer seems to have a responsive image gallery section, where you set the number of columns, is it possible to have 6 columns? The limit appers to be 5…
Hi there,
Yes the limit is 5 columns as it is how this shortcode was made. To edit this it will require customizing the css for columns and width for that purpose.
Hope this helped 
Best, Mikado
Demo content won’t upload, tried all your articles, max server time etc, tried to import burst-export.xml I get 404 error…................
Hi,
We located your ticket on our support forum and it has been assigned to our agent who will try to help you there.
best,
Mikado
Hi guys, i am trying to adjust a mikado slide and no matter what i change – when i hit update i get a 503 error. any ideas?
Hi,
Here is explained default 500 error https://mikado.ticksy.com/article/10611 We could suggest to follow instructions from the article and if the issue persist, try to reach your hosting provider to check this for you.
Best, Mikado
Hi guys, i ean into the same error when trying to import the demo. you guys fixed it putting those values into the htaccess. this is not the error.
Hello,
If this is not a valid solution for you, we need to investigate further more. Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly investigate. Thnaks
Mikado
I purchased the theme back in 2015 it has been working fine but the mikado carousel seems to stopped working as there’s no dynamic banner not showing no more also the visual composer on the back end isn’t working no please help
Hi there,
Could you please send us a mail to https://mikado.ticksy.com and our team will help provide you with the latest version of Visual composer, also provide the direct url to your carousel so the can check this on your end.
Thanks, Mikado
The last update was Version 1.8.1 – July 25th, 2017. Can you please work on the new update? Please check the code of the theme as it requires some code review and edits the website is not doing good with SEO etc.
Hi there,
Theme update will be released this week for sure, we are working on all our themes and Burst theme is a priority.
Thank you for your patience, Mikado
Hi there,
I hope you’re well.
Am i able to directly edit the slider that comes with the demos?
Many thanks,
Adam
Hello there,
Thanks Hope you are great, too.
Yes, you are able to edit our Layer Slider or our Mikado Sliders on your own. Here is doc for Layer Slider https://layerslider.kreaturamedia.com/documentation/ and here is part for Mikado Slider in our Official manual
http://burst.mikado-themes.com/documentation/#mikado_sliderBest,
Mikado
Hi, I would like to buy this fantastic theme but in the burst2 version (http://burst.mikado-themes.com/burst2/), and I do not understand if buying(https://themeforest.net/item/burst-a-bold-and-vibrant-wordpress-theme/13137984) this is included or is a separate theme or you can only buy burst2. thanks
Hi,
Thank you for taking interest in out Burst theme. You will be able to import any Burst demo site you like, not just one.
Best regards,
Mikado
so burst2 is included in the 59 dollars?
Yes, it is. All Burst versions are included in that price.
Hey ya!
I got the following problem:
Scrolling on a windows computer ist not working. is there an issue for that problem?
thx for the support!!
Hello,
Please, send us your site URL so we could take a closer look. Also, you could deactivate all third plugins first so we could eliminate conflict with some third party plugin you are using.
Best,
Mikado
Done!
We supposed this has been fixed and if there is any other doubt, please, let us know.
Mikado
Oh i am soorry. my “done” was a suggestion, that i sent you a mail yesterday. have you received it? Problem is still on…
Hi again,
Yes, your email has been answered.
Mikado
right, sadly, i did not received it. can you probably sent it once again?
We have just resend it.
Mikado
Hi there! After updating my theme, my custom CSS are no longer taking effect! Please fix urgently.
Hi,
If custom css code is added and if there are no errors in it, it should be applied. If you are still facing off any issue, please, write on our support forum at https://mikado.ticksy.com and include your wp-admin credentials so our support agent could investigate.
Mikado
