13535 comments found.
Hi, Thanks for your help. Now, the curriculum tab and instructor tab don’t work for all courses for all users except when I access as admin, please, can you help me? I’ve sent an email
Hi Meda01,
I’m gonna check your case shortly. We are still on our Lunar New Year holiday, we will try to solve your case asap.
Hi Ken, I have a problem. I’m logged in as the admin but can’t access the ”Profile” portion in the toolbar. It says ”Page not found”. I’m sure I set up the profile page in Settings / LearnPress / Pages / Profile, but it’s still not working.
I’ve tryed in all ways to solve it. Can you help me?
Hi tudosobreopasunb,
Seems there is a conflict somewhere. I will need to take a look at your current system first. Please email me to candy@thimpress.com with subject “tudosobreopasunb – Eduma Support”.
We are still on our Lunar New Year holiday, we will try to solve your case asap. Sorry for the inconvenience.
PreSale Question:
1. For example I want to add Free Course, but every next lesson I want to become available after 24Hours is it possible easily?
2. In course For example does lesson has custom field where he/she will be able to write down answers and also send some attachment? And when admin checks answers and hits completed, only after that student will be able to move to next lesson… is it Possible?
Thank you so much!
Hi gelebrin,
1. Yes we provide Content Drip addon for that.
2. Assignment feature is what you mentioned. But right now this addon is not available yet and we will need some bit more time to finish it.
Hello, i have written several time through the support forum to complain that since the upgrade of the theme to the latest version, the “school management plugin” and some other plugins, stopped working, but when when i revert to the old version, it will start working again. Since then, no person seem to look into my complaints. why is happening? Please i need a solution
Hi vomshellink,
Sorry to hear that. We are still on our Lunar New Year holiday and there is a delay in support. Can you email me to candy@thimpress.com with subject “vomshellink – Eduma Support”, I will try harder to assist.
My Visual Composer backend editor is blank without any modules to edit. Going to switch to another theme. What a waste of money!
Hi iamART,
I’m sorry to hear that. Can you give me a chance to assist? Please email me to candy@thimpress.com with subject “iamART – Eduma Support”.
E-mailed you this morning. Front-end editing works but not back-end.
Hi iamART, Our team is checking your site.
Please, I need a response about the login button issue. I send my request and data 3 days ago in Eduma forum.
The theme is great, but I’m pretty disappointed with the response time.
Hi giansul,
I am truly sorry for the inconvenience. We are still in our Lunar New Year holiday and we couldn’t assist you faster. Please give us some bit more time.
We work hard almost every day, even during Christmas Week and New Year, and THIS IS OUR ONLY HOLIDAYS in a year. Please understand for us. We would very much appreciate that.
Last but not least, HAPPY NEW LUNAR YEAR! Wish you and your family a joyful and healthy festive season.
How to quickly solve your issue:
- Check the theme documentation here
- Create a support topic on the support portal (remember to choose the sub-forum of the theme you bought).
- You can check this note on how to create a support account and create a topic: https://www.evernote.com/shard/s209/sh/f5db4ebc-2879-49db-be1f-23fd14c82ca8/26a53295a5f5082a2e0cb44fca0d7f21
Hi, i have purchased this theme, i want to install multi demos in this theme, because i am using some sections from another demos, by default i have installed main demo, after that i have installed Edtech, once i installed edtech, the previous main demo got totally replaced, how to install multi demos.
Hi springboardllp,
Please send me a request to candy@thimpress.com with subject “springboardllp – Eduma Support”, I will show you the best solution.
We are still on our Lunar New Year holiday, so sorry for the delay in support.
Hi, is it possible to use Eduma as a class (for an eLearning institute) management system? I mean I want to be able to define classes, assign students into classes, define assignments for each class, define semesters, post grades, take quizzes, generate the reports of alumni, students, teachers, etc.
Hi earmin,
Eduma is designed for LearnPress WordPress LMS plugin.
This one allows us to create courses (classes), assign students into classes, each class includes curriculum (with lessons and quizzes)...
Did you try to use LearnPress?
the topbar login / register link works fine on the desktop but simply does not work on the mobile. I gave one searched here and it seems to me that there are several users reporting the problem for over ONE YEAR!
How do we solve this?
Hi felipetto,
Sorry to hear that. Can you give me your WP admin access so I can check your site first? Just email me to candy@thimpress.com with subject “felipetto – Eduma Support”. We are still in our lunar new year holiday and there is a delay in support. So sorry.
Hi felipetto,
You forgot to set up the account page. I just made it done 
Please check your site again.
tks! Can I show or what has I done to configure, for me to learn?
Hi felipetto,
In menu Pages, you can see Account page. Please edit it, you can see its content has Login Form widget. That’s all we need
wow, many thanks!!!!
Hi , every time there is new update for LearnPress, it lock down content for my students ….. ” This lesson has been locked ”, What should i do ? Because , LearnPress update quite a lot .So every time i have to reassign course to each student .
Hi Mtgcrew2017,
In those newest versions of LearnPress 2.x, you will see option “Block lesson content” in each course. Try to disable it.
LearnPress 3.0 will be released real soon and we will have many improvements for this LMS
Hi, I’d like to know how are instructors able to create a course and how would I sell all my courses through Woocommerce?
Hi ecuagliarella,
You can find the instructor account here https://educationwp.thimpress.com/demo-accounts/
In menu LearnPress / Courses / Add New, you can see how easily creating those online courses.
About WooCommerce checkout, basically users can add courses to cart and use all WooCommerce payment methods to checkout
Hi, kindly advise me how we can moving our website to a new domain. without losing our existing work
Hi mhhammam,
Just change the domain or you want to change the hosting provider too?
is pages and post saved using old domain name ? if yes this will cause problem when i change to new domain name , pls advice
waiting your replay
Your RTL demos is not working properly, Can you fix the RTL demo of university 3 demo ( Ivy league ) as a start.
And regarding the font I would like to know how to add new fonts by myself, to have more flexibility to add more fonts in the future.
I will give you one week to finish fixing the RTL or unfortunately I will have to ask for a refund because I should deliver my project within a certain time.
Hi hossamcode1,
We will definitely make that done. Just 1 more thing, we are in our Lunar New Year holiday and I’m afraid we will need some bit more time, like within 10 days. I hope you will understand the situation. We will try harder and harder.
Ok I will give you until 27th of this month, but the demo has to be an exact match to your demo in the RTL , because the demo currently is different and missing many pages, or unfortunately this is not working for me and I will have to ask for the refund!
And by the way how to add other fonts to the theme?
Thank you
Hi hossamcode1,
Can you share your WP admin access and the font name so I can set it up? Just email those info to candy@thimpress.com with subject “hossamcode1 – Eduma Support”.
Hello Ken
One more query, Now reset password link going to people from my personal email id, how to change that email id,
Guru
hello Ken, I solved this one myself.
Thank you
Glad to hear that
Hello Ken
How are you?. I have a query
How to disable wordpress default mail for passoword change coming to instructors when registered for the first time.
Guru
Hi goocha_charan,
Please check this article https://www.itsupportguides.com/knowledge-base/wordpress/wordpress-how-to-disable-new-user-notification-emails/
Hi, KEN – its 14 days and still no help. You told me I send mail so I have sent you 3 mails and nothing.
“How to set eduma registration page? Iam using Thimpress popup login plugin, It works OK, but when I click create new account it redirect me to page with wordpress theme. (same with forgotten password) How to set it for page with your design? THX Ken”
Hi syky02,
I thought it already set up, I am discussing with our dev team again.
We are in our Lunar New Year holiday, so sorry for the late response.
Hello, I have been requesting help by mail and I have also been writing to the support forum on several occasions and I have not received a response from you. I’m starting to get annoyed because I need that help urgently. Please be kind enough to attend my questions. THANK YOU
Hi xtopher29,
So sorry for the delay. Our team is in Lunar New Year holiday 
We will try harder to get back to your case quick.
Hello, how much more will I wait? they do not give me solution or support
Hi xtopher29,
Our team is on your case now and we will try to solve it asap.
Hi Ken,
How do I add videos that I have created and saved in my laptop to the lesson in the website? I only saw how to add the video link but all the videos created by instructors could not be added.
Please, help me.
Hi sunjava18,
While edit a lesson, use Upload Media button http://prntscr.com/iepqt5
Please try and let me know.
Hey everybody
how can I change the thumbnails’ size of the course? I don’t like the size of 450×450px. I just need to know the code and the file, I can implement that myself in a child theme.
Thank you!
Hi elcanario,
We can add filter for those hooks “thim_course_thumbnail_width” and “thim_course_thumbnail_height”
I can set up an example for you if you need. Just email me to candy@thimpress.com with subject “elcanario – Eduma Support”.
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