85 comments found.
In the Theme Options/Navigation/Header top/Header top left section text why we cannot use a shortcode?
Hi there, Thanks for purchasing. Please try to a ticket now as the theme is listed in the category now. https://9theme.ticksy.com/ Our support team will help you out with all of your issues. Cheers!
Revolution Slider will not install?
Hi,
Revolution Slider is included into this theme. You dont have to buy a seperate one. If you need a help, please post a message to the following mail address:
https://themeforest.net/user/ninetheme-supportCheers!
The slider is not instaliing, it has an error. I have emailed you also… this is a basic part of the theme and it is not working. Please advise
Hi there,
Thanks for purchasing. Would you mind to re-post a message to the following mail address as we havent’t got any emails from you yet.
https://themeforest.net/user/ninetheme-supportCheers!
Hi, I’m unable to install the revolution slider or demo data.
Hi there,
Thanks for purchasing. Please submit a ticket on our support center here https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
why I don’t have media backgroud item as your youtube hero template？
Hi,
Thanks for purchasing.
Please submit a ticket on our support desk here: https://9theme.ticksy.com Our support team will help you out.
Cheers!
I didnt manage to get the demo working. Didnt like this theme.
Hi there,
Thanks for purchasing. Please submit a ticket on our support center here https://9theme.ticksy.com We’d love to help you out with your issues.
Cheeers!
Hello. I have a questions. Does it move animate elements on mobile phone? Thank you.
Hi there,
If you mean the particle animate effect, yes that is moving on mobile devices s well. You can check even yourself to see: http://www.demo-ninetheme.com/exline/frontpage-particular/
Cheers!
Yes. I do it with my mobile devices, but it moves only header, others blocks and digits don’t move like with computer.
Hi,
Thanks. Could you please provide us some more details and also a screenshot as I checked even on my own mobile devices and couldn’t encounter such a problem.
Cheers!
Hello support Team, kindly small questions at footer social where i can find the links to update it?
done i get it
Hi,
Thanks for purchasing.
If you have any kind of questions / issues regarding the theme, please do not hesitate to submit a ticket on our support desk:https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers
thanks
Hi, Do you have some sample videos, or screenshots, how this theme works from admin side? Is it easy to change/move modules, widgets and other? Can person with small WordPress experience customize this theme?
Thanks
Hi there,
First off, thank you for your interest in our Exline wordpress theme.
The sections of this theme have been created with the use of WP Bakery page builder. You can see some screenshots of the page sections here: http://nimb.ws/PDjLfs and http://nimb.ws/KGVdst Having some experiances in CSS, along with the documentation that comes with the theme will help you out to get familiar this theme. Also, our support team ( https://9theme.ticksy.com ) always ready to help and guide you with anything you’re having a hard time with.
Cheers!
How do i change the Loading Exline <—exline work during first load into the site?
Hi there,
Thanks for purchasing. Please submit a a ticket on our support desk here: https://9theme.ticksy.com/ Our support team will reply all of your issues / questions with the theme.
Cheers!
Hi, Just a silly question before purchase. Is it possible to have two addresses at the same time on the contact and the map section?
Hi
Yes possible, you can add 2 addresses.
Regards
Hello, I purchased the theme. How can I download the demo? I’d like to import this demohttp://www.demo-ninetheme.com/exline/frontpage-particular/
Hi there 
Thanks for purchasing. The theme is One Click demo installation integrated. Please follow the steps provided in the documentation. If you still have a trouble on installing the demo, please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
Hi there,
I tried doing what you said but I do not find the file for the demo “particular” (http://www.demo-ninetheme.com/exline/frontpage-particular/). In the zip file for the theme I have a folder called “demodata”, inside there is folder “revolution slider” which is strange but ok. Inside the folder “revolution slider” there are 7 zip files (I assume demos?) but there is no “particular” among them. Am I overseeing something? I need this quite urgently because I was counting with having the demo data for the one I chose and ordered only because of that.
Hi,
Please submit a ticket on our support center here: https://9theme.ticksy.com We’ll help you out as soon as possible.
Cheers!
Hi, is your theme compactible with other translating plugin other than WPML? I am using Gtranslate and I want to know if I can use it with this theme. Please treat as urgent. Thanks
Hi
Yes compatible all translate plugins.
Best regards
Hi, the demo page is not working. There are no demos to see. thanks
Hi there,
It’s working as expected. Please make sure that you’re looking at the right place. You can see the demos here: http://demo-ninetheme.com/demobar/?product=exline
Cheers!
Hi, i’m not able to find the HTML 5 Video Slider (http://www.demo-ninetheme.com/exline/classic-slider/). I installed every Slider from the Pack, but I’m not able to find any of these Sliders: http://www.demo-ninetheme.com/exline/classic-slider/
Thanks.
Hi there,
Thank you for purchasing. Please submit a ticket on our support center here: https://9theme.ticksy.com Our support team will help you out with your issues.
Cheers!
Hi! Pre-sale question:
I’ve read that the theme can be used for both one-page and multi-page websites… If I use it as a multi-page website, does the menu can be customized so it won’t scroll down like a one-page menu theme?
Hope I’m making myself clear
Thanks!
Hi there,
Yes, if you do not want to use the one page scrolling menu, you can open your menu items as a seperate page
Cheers !
I have a problem. I need to add more items in the portafolio section, but only the theme acept 12 pictures. When i add the 13, it is not in the web page.
where can i set the number of portafolio items ti display
Hi,
Please submit a ticket on our support center https://9theme.ticksy.com Our support team will take care of your issues.
Cheers !
Hi, nice theme!
Hi
It is WordPress theme, not HTML. Please ask our support :
https://themeforest.net/user/Ninetheme-support
Hello, love the theme! I am curious how customizable the header is on the “particle background” layout. Can I make custom shapes that react to the mouse position?
Hello
A pre-sale question
Does the theme fully compatible with The Event Calendar PRO and all it’s addons? Especially The event community.
If so, can you show a screenshot or demo please
Thanks
Hello
99% compatible but there is not demo with PRO version
Best Regards
Hi,
I don’t get how I activate the particle ground. I can see the js script in theme-init.php, I don’t know well wordpress.
Best Regards
This link doesn’t work, I found it, I had to change Hero Image in Hero Particular
Hi there,
Ticksy system seem to work but there may appear a database issue within Ticksy sometimes, which is not something we’re responsible for. In any case, if you still couldn’t submit a ticket there, then please post a mail here including your wodpress credentials : https://themeforest.net/user/ninetheme-support You’ll get support by pur support staff quickly.
Best Regards
