508 comments found.
Hello. I renewed the support yesterday for a problem I have but when I come to your support page and signed in, it would not allow me. I entered my email for help and never got a response. Can you help?
Hello,
How long to a new update?
I’m having several javascript errors in console (main.js) after las WP and Visual Composer updates.
Best regards
Hello,
We do not have an ETA just yet. Please open a ticket in the support forum and send us the issues you are having so we can give it a closer look.
Best regards!
Hi I would like to buy the theme but first I would like to have more information about it: the theme is compatible with php 7? buying thema I have visual composer included or at 59 $ more I have everything included? is there the thema child?
Hello,
Theme is compatible with php 7. Visual Composer is included with the price of $59. Theme also is compatible with child-theme.
Regards!
The woocommerce related products shows rows of 2. How can I update this to be a row of 4? Thanks.
You can change the related products columns on Customizer -> Shop Options
There is no option to adjust the rows in Shop Options. Please advise. thanks.
I see the following code in functions-woocommerce.php:
function woocommerce_output_related_products() {
woocommerce_related_products(array( 'posts_per_page' => 4 ),1); // Display 4 products in rows of 2}
Can I update this so that it shows 1 row of 4?
Hello,
please open a ticket into our support forum. So we can guide you thru the changes to make.
Best regards!
The woocommerce product image is linked in the product loop, but not the title below it. Where do I go to update the product loop so that the title is linked along with the image?
Hello,
Sorry for the delay, we was on holiday
Yes you can edit this on: includes/codeless_functions_woocommerce.php
codeless_woocommerce_template_loop_product_title function, but it seems that has the link on it.
Thanks
Thanks. I do not see this file. I installed the Woocommerce plugin separately after I installed your theme. Do I need to install the “shop” theme options from your demo?
Hello,
Sorry, please check the file functions-woocommerce.php there you will find the title class and there you can make the customization to make it linkable.
Regards!
Thank you for pointing me in the right direction, although that was not the correct file. I was able to make the adjustment in the content-product.php file.
since long time no update for this theme… even wp bakery is a outdated…but you are not updating….
Hello,
We will make an update soon for Tower with the new Wp Bakery.
Regards!
Hello,
The latest Visual Composer included is vs 5.4.5. It’s fully compatible with theme and has no issues so far. We will update it in the future! Are you having any sort of problem with the current version? Let us know so we can help you. And if necessary, release an urgent update.
Best regards!
Is there a way to add a caption to the Featured Image? All of the usual plugins that do this don’t seem to work with this theme. Any recommendations?
Hello,
Do you mean at blog post? In that case you need to customize the latest-blog.php element.
Regards!
Yes, thank you.
Hello,
Can you help me, can you provide me with the code to have a lightbox using a word? what i want is that when people clic on that word the lightbox appears
Thanks for your help
Hello,
This is a feature not available in theme options for now. I suggest you install a plugin to do this instead of adding extra code for it. Please know that this is a personal customization and it’s not included in support.
Best regards!
Hi dear RTL Ready?? And The demo comes in full?
Hello,
Hello,
Theme can be used for RTL website but we can’t give you full support about RTL theme isn’t fully compatible. The demos come in full. We can also give you full support in re-creating them in your site.
Let us know if you want any further support.
Regards!
Hello,
Great theme, but I cant figure something, how can I erase the white space at the top of the site? please check this screen https://cl.ly/svdO
Thanks for the support
Hello,
Please go to Tower > Header Options > Top Navigation and set it OFF. If the space is gone, ok. If not, write at our support forum so we can give a closer look to your configurations.
Best regards!
These are the settings https://cl.ly/svb5 and no, its not working, I already open 2 tickets, hopefully you can answer them asap, as i am stuck there.
Thanks
Hello,
Our staff will get to you asap.
Best regards!
Hi,
I need to see the portfolio without row limits. I’ve tryed to change the code in codeless_routing.php but also refreshing it doesn’t work. I prefer to show all and at the end of the page doesn’t appear the possibility to go to page 2. Can you help me? I’ve wrote in support website without replies.
Thanks
Hello,
Sorry for the late reply. The support official working hours are from Monday to Friday, 9:00Am-17:00PM. The ticket was opened Sunday. Please check it, we have responded already.
Best regards!
Hello,
We have ran into blog pagination issue, when I click page 2 or 3, we get the same contents/posts as the first blog page. If you could take a look at this page http://www.smartdrive.net/blog/
And scroll down and click page 2, you will get the same contents but URL changes normally. Is there a way to fix this? Let me know. Thanks in advance.
Hello,
Is this page set up as blog page in General Options > Select special Pages > Post’s page?
Please contact our support so we can guide you with more details.
Best regards!
Hello,
No, it was setup with Full Blog element.
Anyway, if I use General Options > Select special Pages > Post’s page setup instead. Is there a way to show only a specific category? Any quick snippet code for this? Thanks a lot!
Hello,
I see. Sorry but you can not chose which category to display in post’s page. This can be done only using Visual Composer blog elements.
Please open a ticket in our support forum, so we can give it a closer look and guide you.
Best regards!
Hello,
We have ran into an issue on mobile, when viewing the animated counter. The animated odometer numbers don’t spin until after the user scrolls past them. It works fine on desktop tho. Here is the example of issue: http://www.smartdrive.net/platform
Would you mind taking a look and let me know. Thanks in advance.
Hello,
Please open a ticket into our support forum. Send us some wp credentials in a private reply. So we can give this a closer look and fix it.
Best regards!
Hello,
I just opened a ticket with credentials. Thanks!
Hello,
Our support team is checking it and will reply asap.
Thank you for contacting us!
Hello,
For the website layout, I would like to have “Fullwidth” only on the home page and all other pages use “Boxed”.
Would you mind providing details on how I can do that?
Thank you.
Hello,
Since the site’s layout is set up in theme options, it will affect all pages. So to change it for one page only, use custom css. Try this css:.home .boxed_layout {
width: 100% !important;
max-width: 1600px !important;
}change the values to your wish.
Let us know. Bets regards!
Thanks for the direction.
I tweaked it a bit to fit my needs:
.home .boxed_layout { min-width: 100% !important; margin-top: 0px !important; margin-bottom: 0px !important; }
Great! Let us know if you need anything else.
Regards!
I do not understand: I still have 5 months of support, but entering my account in Codeless Support Center: The support time has expired !!! What happen? I have two questions in the Tower support forum: do I have to redo them here? I need the answers: let me know how to solve the problem. Thanks a lot. Best regards, Bruno
Hello,
Please open as many tickets as you need in the support forum. We will respond asap. Do not worry about the support status. This is due to a server issue from our side. We will try to fix this as soon as we can
Best regards!
Hello there,
I’m developing website based on Tower. Just configured main website for the blog and very first blog post. After doing so (while I was able to see everything in preview mode), now I have 404 error. Blog: http://silleo.pl/blog/ Post: http://silleo.pl/blog/2018/03/5-sposobow-na-krotkie-i-efektywne-zebrania-zespolow/ Can you please help me to solve this frustrating error?
Hello,
Please go to General Options > Select special pages, set up the blog page you want here. Then go to Settings > Permalinks and reset permalinks. Let us know.
Best regards!
many thanks it helped and solved my problem. Now I have next issue (as far as I see the last one). Look at my home page: http://silleo.pl/. When you scroll down and then you’re going up menu disappear therefore it’s not clickable. Can you please give me some tips on how to fix it? (I’ve tested in on almost all OS and browsers).
Hello,
Please go to page General Settings > Page options & Style > Header Color Style for Header, and make sure the header style selected is the dark version. Then go to the Codeless Slider options. Open each of the slides that you are using in the homepage, and check that the Codeless Slide Options > Layout > Menu & Slider Navigation Color, option is set the same as in the home page’s General Settings options.
Best regards!
OK, despite the fact I couldn’t find first place “General Settings > Page options & Style > Header Color Style for Header” I changed only Codeless Slide Options and it fixed problem. Thanks for support. How should I translate blog options like those here: https://www.dropbox.com/s/ok9h6r27zmr9wf9/Zrzut_ekranu_2018-03-14_13_39_01.jpg?dl=0
Hello,
You can translate site using the included .po/.mo files. Find them in folder “lang”. To understand better how they work, please check out this video tutorial: https://www.youtube.com/watch?v=1xqcxncNmT0&t=147s Let us know.Best regards!
Hello,
Can you please open a ticket into our support forum? So we can give it a closer look.
Best regards!
sure, but I can’t log in there. I’ve already registered and didn’t receive activation email (same username as it’s here). can you please help me?
Hello,
We have send you an email at the email used to register. Please check it and let us know.
Best regards!
I just purchased the theme to use the Portfolio FullWidth. Well when i installed the theme and that style of it, it looks a lot different then the demo. When trying to switch the header to Portfolio FullWidth Header like it shows in the documents, that isnt an option for me. How do i get this?
Also, i went to change the wording from Project Description and Project Detail in the code and this did not change the name. Our website is glpevents.com
Hello,
Most probably you changed the strings in the wrong file. Please open a ticket into our support forum. So we can follow up these and other questions you may have.
Best regards!
Hello! I am very pleased with your theme!! I want the top nav bar to not appear on mobile layouts, it is a big white bar at the top of my screen on mobile and its distracting from my slider and I will have no need for it…how do I disable it? Thank you!!
Hello,
We are very happy to know that! To remove the top bar in mobile, add this code into your Custom Css box located in General Options:@media (max-width: 480px){
.top_nav {
display: none;
}}
Best regards!
How can I change the size of the featured image in blog posts so that they show the full size of the image, not a cropped version – both on the single post pages and the archive pages?
Hello,
You can change the image sizes in the codeless_images_sizes() function in file function.php. Please check out this related article on our Knowledge base: http://codeless.co/support/?ht_kb=ideal-image-size
Best regards!
I have several problems with the Redux Framework, list below:
- Redux Framework Warning select2-css CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
- Redux Framework Warning select2-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
- Redux Framework Warning ace-editor-js CDN unavailable. Some controls may not render properly. Please wait a few minutes, then try refreshing the page. Unable to load some remotely hosted scripts..
How can i solve? Thanks a lot. Best regards. Bruno
ps: shortly I should buy another theme Tower, would you be able to ensure its update to wordpress 4.9 and in the future?
Hello,
Please make sure to have theme updated at it’s latest version. The included plugins as well. Please check your internet connection as well and refresh pages. If the warnings persist, try disabling plugins.
Tower theme is fully compatible with the latest WordPress version and will have continuous updates in the future as well. Please contact our support forum for every question or help you may need.
Best regards!
I bought a new Tower theme license, for a new site, installed everything but I have the same three errors reported for Redux. I wrote in the support forum, my account appears as exhaled: having purchased the new license I thought also included support: am I wrong? Thanks a lot. Best regards. Bruno
Hello,
Yes, you are right. We will update the support status soon . In the mean time you will get all the support you need. We have replied to your topic. Please check it. While waiting for our response, please consider the timezone differences. We reside in UTC +1 zone.
Best regards!
