6627 comments found.
Hello I’m from Brazil.
I installed the two theme licenses in two projects, but I had to uninstall because I changed the server. When I tried to install again, a message appeared stating: “You have already used the purchased licenses”.
What can I do, since I did not use the licenses because I uninstalled the projects?
Hello,
Thanks for using our theme. Please contact us via author contact form on TF https://themeforest.net/user/8theme and provide your purchase codes.
Regards
Hi, Can i set 3 different language site with this theme? Thanks
Hello,
Thank you for your attention to our theme!
If you plan to create multilanguage site you may use WPML plugin. This plugin is compatible with our template.
Feel free to ask if you have any other questions.
Regards
10/10 Support. Fast efficient and super friendly highly recommended. Wish all support was this good. Rizath is a champ
Hello,
Thank you very much for such good thoughts! Have a nice day! 
Regards
Hi I’m have a problem with your theme. Each time I put a new function in theme file function.php it’s disappear . How to fix that ?
Hello,
Do you mean that you edit template file xstore/functions.php file? If you want to make custom changes you need to use child theme. Because if you do any changes directly in parent theme you will lose them after every theme update.
Regards
So you can tell me how and where to put my code function and he can stay there all the time ?
Hello,
Install child theme and use child theme functions.php to add your functions. child theme archive you can find in theme full package that you downloaded from themeforest.
Detailed information what child theme is you can find here https://codex.wordpress.org/Child_Themes
Regards
Can you explain where I can add my code can you tell me the file name?
Or some information?
Hello,
If you want to add your custom function use child theme functions.php file.
Regards
Hello! In 4.19 version – theme options under e-commerce-product page layout - where did “products per row” disappeared? Cannot find it anywhere
Hello,
Thanks for the comment.
We have removed products per row option from Theme Options in version 4.19 of our theme because WC added this option to their settings and there is no need to keep it in our settings. To find “Products per row” settings please open Customizer > Woocommerce > Product Catalog.
Feel free to ask if you have any other questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Here you may find changelog – http://8theme.com/demo/xstore/update-history/?preset=blog_fixes
Regards
i really love the theme i have one question before i Does is support RTL Arabic language? my website will be bilengual.
Hello,
Thank you for your interest in our theme!
Yes, theme supports RTL, you can find RTL demo here http://8theme.com/demo/xstore/translation/ar/ Also, we have the partial translation to Arabic and you’ll be able to use it.
Regards
After last theme update I found a view bug. Why shop’s page navigation looks like this? Can it be changed/fixed?
Sorry all is ok
Hello,
I’m glad that you sorted out.
Regards
Hi, I would like to ask if the search feature on your theme is the built-in search from WordPress?
When I go to our site and search for “journaling bibles” for example, it displays 3 items only but when you go to the product category page it has 18 items. Would you know why does it work like that? Thank you.
Hello,
Search form in the header is not the default WP search because XStore has the search by products, by SKU and these features are not built-in options of the WP.
What version of XStore theme do you use? Because we had problems with product search in old versions of XStore theme but all these issues were fixed in version 4.16 and we did not have problems with the search after this update.
Regards
How do I update the search function manually in able to fix the issues? I’ve downloaded the latest version and would like to update it manually since we have made customizations to the site. Thank you.
Hello,
Everything depends on what version of theme and what version of WC plugin you use. Because before the 4.16 update we also made some improvements for the search, so it could be complicated to fix search only if you use very old version of the theme.
Regards
HI! Theme is very slowly. Google speed test is 25-27 – its very slowly!!! Can i moneyback or choes another theme?
Hello,
Please, check our answer to your rating and contact us ASAP. Our theme is fully optimized. Just contact us and we’ll help you to set the correct settings to speed up your site!
Regards
Hello,
Could you, please, reply back? Because you have not contacted us yet. We are still waiting for your reply.
Regards
Hi. Ok. pls tell me, what i must do by step., 1,2,3 and etc. thanks
Hello,
So, could you submit a topic on the support forum or send us a message http://prntscr.com/igq4h5 via author contact form? We still don’t have any request from you.
The comments section is not a good place to post information about cache plugin settings etc. Also, we need temporary access to your Dashboard to set the settings that will be most suitable for your site because different sites sometimes require different settings depending on server configuration. So, once you contact us via author form or via forum you’ll be able to provide this private information.
Please, contact us ASAP because we want to resolve this situation and don’t want to play for time.
Regards
Hello,
Do you plan to contact us? We are waiting for your request but get nothing? You disappear every time once we reply you.
We want to help you but looks like you don’t want this. I’m confused.
Regards
Hello,
No reply. If you don’t want to have deal with us you can submit refund request here https://themeforest.net/refund_requests/new
Please, answer our comment or contact via author contact form. Can you clarify whats going on?
Regards
Archive page sidebar categories miss aligned when 3 products listed
Hello,
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide us with your website URL so we can take a closer look.
Regards
error-messages#missing-key-map-error Where i enter google API Key?
Hello,
Please contact us via support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ because comments section, as a rule, is used as the area for the pre-sale questions.
Looking forward to your topic!
Regards
please advice. many thanks in advance!
i downgraded the theme and it’s working normal again. it would still be interesting what could cause the trouble before updating it again at some point… regards
Hello,
Please submit topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Regards
Hello Support
On our website we use theme http://8theme.com/demo/xstore/wedding/ After the last update of the template each time the main page is refreshed, the first image under the banner gets very big for a moment. The same error occurs on your demo version. Could you please give me solution for this issue?
Hello,
Try to add the following code in Theme Options > Custom CSS
.categoriesCarousel.initialized {
opacity: 1;
}
.categoriesCarousel {
opacity: 0;
transition: all 0.3s linear;
}
Regards
Thank you it works
Hello,
You’re welcome!
Have a nice day.
Regards
Hi,
Do you provide HTML version of this template on purchase?
Thank you.
Hello,
Thanks for your interest. No, we do not provide HTML version.
Regards
“One of the best Themes I have purchase, and a super customer support, code quality, easy and clean. Thank you for a great theme.
5 star rating from leif0531 for Customer Support.
nice work
traivan98
Hello,
Thank you for your attention to our theme!
Regards
The loading more product in shop page doesn,t work in the 4.18 version
Hello,
Thanks for the comment.
Make sure that you set the correct settings in plugin options -http://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings
Regards
