28333 comments found.
I seem to be having troubles actually uploading the theme… 
It just tries for a long time then, eventually, a white screen comes up that just says, “Are you sure you want to do this?” with a link to go back to the Themes page.
Any ideas?
I tried uploading via FTP but when I went into Wordpress->Themes it had a message that said the Theme is installed but incomplete: “Stylesheet is missing” ...
Hi there,
Please wait for the next update in regards to the outdated WooCommerce template files. The theme should work just fine in the meanwhile.
Hi, I´m using Woocommerce Product Filter https://codecanyon.net/item/woocommerce-product-filter/8514038 and it is not working well with your infinite scroll feature. It shows all products…
Thank you
Hi there,
Please note that we have not had any compatibility tests with the plugin. Incompatibility issues might occur right off the bat.
after the recent updates thsi has appeared at the top of the webpage…Warning: Division by zero in /home/shopeasy/public_html/wp-content/themes/flatsome/inc/woocommerce/structure-wc-global.php on line 92
www.shopeasytiger.com
has anyone else had a similar problem that can help\?
Hi there,
Please shoot an email via support and we’ll look into it.
In the header, a logo for account and cart are added. But, I’d to know how to put “Account” and “Cart” near the logo? Thanks.
Hi there,
You can move the elements in the header builder, please see this guide https://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
I’d like to know how to change the footer to full width…It is strange that the header can change to full width but the footer can’t Look forward to receive your feedback asap.
Hi there,
I’m afraid we do not have a setting for the footer width. To have the footer full width, please set the page template to full-width
Hi! I want to modify our mobile header but can’t seem to find out exactly how to achieve what I want.
Basically, we want the header to display like this:
LOGO (left-aligned) SEARCH INPUT FIELD (full width)
Full disclosure: we’re not using the topbar section.
Everything works just fine except for the search area. I don’t know how to place it in the “Header Main” area and still get it to position below the logo and cart.
How would I go about this?
Thanks in advance!
Niklas
Hmmm…. some of my words were removed so it might be difficult to understand my message… Here it is again (slightly altered):
LOGO (left-aligned) —-— CART (right-aligned)
SEARCH INPUT FIELD (full width)
MENU BAR (full width)
I give up… Here’s an exampe instead: https://ibb.co/ktbzkx
Hi there,
I’m afraid you cannot achieve the desired look with the default header. You will need a bit of customization.
All i need is to place the search in the main header area, but below the logo and cart. Could you point me in the right direction?
Hello? This seems like a very elementary thing…
Hi,
I’d like to know if it is possible to display the excerpts below the portfolio images (portfolio module with/without filter). To show title and short text.
Kind regards, ASTA
Hi Asta,
I’m afraid we do not have a setting for this.
Hi, We are producing, custom made printed goods, so I wonder if it is possible to add an “import picture file” section in product page? or have you ever tried this plugin in product page https://codecanyon.net/item/visual-product-configurator-upload-image/21098653?sso=1&_ga=2.121434376.1012458230.1519072991-280327923.1476902578
Thanks
Volkan
Hello Volkan,
There has not been any compatibility tests with the plugin, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards. As you can imagine we are unable to support all the plugins out there.
I create my website with Flatsome in a temporary hosting. Works just fine. When I move to final hosting, I get a blank page. Default themes of Wordpress is working, but Flatsome give me a blank page. Anyone with the same problem?
Hi there,
Please shoot an email via support and we’ll look into it.
Hi, very happy for years with this theme! I was wondering how we can hide footer 1 for mobile en hide absolute footer for desktop? Just like you did on you own website?
That was a bit too fast. Already found a solution with a Widget Options Plugin…
But I also have another question: Would it be possible to force quick view in product catalog?
Hi there,
I’m afraid there is no setting to force the quick view into the product page.
Hi there, what is your forum and Support address?
Hi there,
You can reach support via support and we’ll look into it.
I have some pre-purchase questions: 1. Does it include Mega-Menu? 2. Is there any option to enable or disable mobile responsiveness from admin? 3. Is there any option to enable or disable elements for mobile or tablet?
Thanks
Hi there,
1. Yes 
2. No, I’m afraid we do not have a setting to disable responsiveness.
3. Yes You can check it out here https://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
Hello
Please check themes styling issues on checkout page – German language, shipping addresses fields. Older theme versions were ok, only newest has this issue. I think it better to leave form-row-wide for all address fields. https://pasteboard.co/H8sESqW.png https://pasteboard.co/H8sFbwL.pngHi there,
The labels are working well over here. Please send a link to your site via support and we’ll look into it.
Having a weird issue, the Custom Product Page section, none of the short codes are working. I pasted codes, which show up weird, and I can’t even see the Product Page Elements at all. Maybe need a reinstall?
Ok so tried reinstall of theme, still same problem, none of the new shortcodes are showing up. not sure whats up, would really like to customize the product page section now.
scratch that, but i will say really weird way to get at the shortcodes.
Hi there,
Sounds like you have pre tags wrapping your code. See this guide on how to fix this https://docs.uxthemes.com/article/80-shortcode-doesnt-display-correctly
I have the same problem with 403 status on my index page (no other page), I have updated to the last version but still have the problem. I tried to change theme and then it answered with status 200 so I’m keen to think its Flatsome doing it, any idea how to fix this?
Hi there,
Please shoot an email via support and we’ll look into it.
Hi,
How can I use the theme for the client to generate orders, but without having to make the payment? How can I view products only for registered users?
Thanks
Hi there,
You can set the payment method to Cash on Delivery https://docs.woocommerce.com/document/cash-on-delivery/. This way, your customers don’t need to pay on the site.
You need a bit of customization to display products to only registered users.
Hi, thanks for your awesome theme. I’m a great fan of it! For my webshop/shop page I want to show a product attribute beneath the product title in the same way as you could show the short description. Is there a way to do it?
Hi there, thank you for the kind word
I’m afraid we do not have a setting for this. You might need a bit of customization.
Hi there, I’m using bluehost.com as my webhost, however, there is a problem loading the theme. when I change the theme I have access to my site and admin, however as soon as I change back to the flatsome theme I receive a HTTP 500 error. This happens to both my admin pannel and website. What is the issue. All of my plugins and theme is up to date. I developed the site locally, it’s not finished yet, however due to poor bandwidth where I am, to show the client the website I needed to relocate to a webhost.
Your help would be appreciated. Thanks. Hosted at http://www.bestbundlesdnbhd.com
Hi there,
We have responded in the helpdesk.
Hello. My website in Internet Explorer not showing blog images. In Chrome, Firefox and Safari the images show but in Explorer not. Please help me. Thanks. http://www.jobs4techproject.eu/news/
Hi there,
Please shoot an email via support and we’ll look into the issue.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
