21582 comments found.
Hello team,
i would like to aska bout the THE7 theme, and the page setting – margin top/bottom. It’s not working at all then i set some top or bottom margin in page setting on right sidebar. Also right sidebar is stucked to the top position, even after changing settings, i am having problem with stucked sidebar at top: SCREENS: https://postimg.org/gallery/2dt66px8k/
Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello what are the image dimensions for mobile logo using small shop theme? The theme is not resizing the desktop version of the logo and it is overlapping onto the menu.. the user cannot navigate the website. Also the cart pop up when adding products is not mobile responsive and hangs half way off the screen.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello I do not have a problem. I just need to know the Mobile Logo Dimensions for Small Shop. Pixel height and width.
Please get in touch with our support – they will consult you about it.
Am I going crazy – there seems to be no way to set by default whether all pages have a sidebar or not? Surely you don’t have to set side bar at page level every time? Can’t find anything in Documentation. Thank you!
Hi,
Yes, it’s a bit unobvious. It can be done by using “Settings Presets” metabox: http://guide.the7.io/user-guide/general-guidelines/default-post-settings/
Well done Dream Team over 100,000 sales – keep up the good work. 
Pete
Hello Pete,
Thanks!
Since the last updates of The7 Theme the Slider Revolution does not work. It happens to me from a few days ago and since I have been updating the templates with your latest updates. I hope you fix this problem soon. It happens to me at https://www.viajarsiningles.com/ Greetings and thanks!
Hello,
There’s a JavaScript error on your website. Which does not look like to be related to the theme.
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Since I updated my the7 theme the revolution slider stops showing on my websites on multisite. Is revolution slider no longer working on multisite?
Hello,
That’s how our demos set up and all works fine..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello, I contact you because since the last update some features it does not work properly, for example the site demonstration for photographer portfolio page there is a problem. Did you try to update your latest theme version for demo The7: Photo Studio? Looking forward to hearing from you as soon as possible Best regards
Hello,
Yes, Photo Studio (as well as other our pre-made websites are running newest version of The7). And all seems to work just fine on our end..
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Whenever I am using Fancy Media option and changing the image, image cation or path automatically appears below the image. How can I remove it. Please help.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hello! is the theme compatible with bookly plugin, right?
Hi,
Unfortunately we do not have dedicated testing data regarding that plugin compatibility. However our buyers describe The7 as “extremely plugins receptive”. So my best guess is that plugin will work, but may require some custom CSS to fit theme stylistically.
Hey guys! Due to updates some things were messed up to my website, like sidebar moving below content, a shop button appeared on my header menu and probably more. To mention that I haven’t done any other changes to the site beside updating the themes and plugins.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
HI Sales,
I want to purchase your theme but can you clarify if I can add html code in the text microwidgets in the header plus in the footer and bottom bar?
All the best
Richard
Hello Richard,
Theme will normally sanitize those fields. But our guys at support can assist changing it.
hallo, can´t login to your support portal – ERROR: This user account is locked for security reasons. Please use Lost Password option to unlock it.but i don´t get any email to reset) waiting for a solution for my problem 2 days!!!!) thanks for your response! regards andreas
Hello Andreas,
Please provide your username in our help-desk – we’ll reset the password manually and send it to you.
how can i provide you the username? i can´t login! the username is: werbebox thank you!
What username or email are you using at support.dream-theme.com (NOT on ThemeForest)?
Thank you.
Or are they the same?
same!
Understood. Forwarded to our support team. They will get back to you shortly.
thanks the new pw ist working! but the code you sent me to solve my problem isn´t working!? thanks for your help!
Hi,
Sorry, I’m not a support engineer and cannot assist with the code 
So please let our guys at support know about the issue – they will help with it.
Hi! How can we remove the sidebars from all pages completely (and set it as default)?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Image minuatures on hover in photo albums are offscale in new update and not fitted in correctly, will there be any fix?
Hi,
Yes, we aware that there is such issue with certain settings combination. Update is on the way.
Hello, I need the list of the shotcodes along with their syntax. I visited the shortcode section of live preview site for The7 theme but couldn’t get syntax there and all of the links that I have found to where they were previously listed no longer seem to be valid. Thank you!
Hi,
We’re very sorry, but we do not post shotcodes syntax due to the fact that they are designed to work inside the WPB Page Builder (former Visual Composer) which provides visual interface for them. And demo sites can be easily imported in case you struggle setting up the page the way you see on our demo.
Hi
Should I be able to use the effect, Separator option with a revolution slider inside a row?
I can get it to work with a single image in a row but not a revolution slider.
I think it has been done on one of your demos, https://the7.io/business-one-page/
Thanks.
Pete
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello
I want to show the blog grid like the 3rd block in this example https://the7.io/main/shortcodes/1-shortcodes/blog-posts/
But i cannot find that option ( my theme is translated to spanish due to the WP) can you please tell me how to do it?
Thank and best regards
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
inst there a way to make it easier without having to create an account, etc.. Its just a question that shloud be explained in the documentation or in the example site as you had before.
Hey guys,
I am struggling with the endless mark ups showed in google webmaster tools. It is saying that in “structures data” the hentry is missing: Error: Missing required field ”entry-title”. Error: Missing required field “updated”. Error: Missing required hCard “author”.
This is being showed continuously on pages where I am using Portfolio items or blog Items
Hi,
Thanks for report. Forwarded to our dev team.
Hi there – how can we remove the dummy text that is on the Slider Revolutions that come with the prebuilt websites?
@HaydrionRayel Yes the future is awesome. You should join us and stop living in the past.
