225 comments found.
Is an update going to be released for this. I just bought this theme and there are some updates to the core plugins since this was last updated last year. I’d like to have this up to date so that I don’t have to come back and upgrade this stuff incrementally later. Thank you for your work and your time.
Hello,
Please submit a ticket our support system and we will provide you with latest plugins.
Hi, I vave a big problem with install image from demo content, i sent a ticket (#1476902) to your support. Thanks for any help.
I sen you ftp and wp details…
Hello,
We will reply to your ticket asap.
I just bought this and the ‘Fix menu option’ is not working for the Homepage 1
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
On the latest wordpress version I’m seeing chinese vs the search/menu icons, any reason for this? Was working fine before the update.
Hello,
Please submit a ticket to our support system and provide us with admin panel details so we can check the issue.
can I play automatically video instead of picture on the homepage top ? can be linked from youtube ? or must be self-hosted ?
Hello,
Yes, you can add video to the header from youtube or self-hosted.
When will the next update be? 5 months is a long time waiting for updates on plugins.
You can always send us a ticket and we will provide you with latest plugins version.
2 things. Can’t find where to change the link for “Join A Group” on the home page and I put in the API key for the map and its still not showing
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Word of warning for anyone thinking of purchasing this, once your support period runs out the audio players stop working for no reason, even if you change nothing they just suddenly disappear from your website.
Then when you try to get support they ask you for $32.38 to renew support but even then they leave days between getting back to you in the support tickets. BUYER BEWARE!
Hello,
On our item info page there is no info and our theme is fully compatible with Wordpress 4.9.
As I see stated in the ticket we are working on the theme update and it will be released shortly.
please how do i fix this “Please be aware that to enable the one particular slider on the necessary page (or set of pages) you need to disable the slider in Global Theme Options first and only then enable it for each and every page (or set of pages) in its “Post Options” settings. “
i mean i do i disable it in Global theme options and then enable it on the necessary page or pages
Hello,
Please reply to your ticket. We don’t offer support in the comments.
please how do i fix this “Please be aware that to enable the one particular slider on the necessary page (or set of pages) you need to disable the slider in Global Theme Options first and only then enable it for each and every page (or set of pages) in its “Post Options” settings. “
Hello,
Please reply to your ticket. We don’t offer support in the comments.
well…. if only i had read most of the comments here i wouldn’t have gotten this them. issues importing demo,issues deactivating slider in global options so i can activate it for individual pages. Pls i need this fixed
Hello,
All demo data installation issues are caused by your server settings.
There is no issues with slider deactivation.
I replied to your tickets 2 days ago. Check them.
.
pls your demo importing isn’t working and i have submitted a ticket the my site details for about 4 days now yet no reply
Hello,
I replied to your tickets 2 days ago. Check them.
and u ask that i summit for admin details which i did…. And yet no response
and u ask that i summit for admin details which i did…. And yet no response
In both tickets my reply is the last one. Please login and check them.
Hi, Visual Composer does not work. The “loading” animation overlay hangs up, never loads.
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
I tried to submit a support ticket, but your site says my support has expired? If a plugin that was bundled with your theme is broken, I should not have to pay for support for that issue.
Please send me an email to tony@themerex.net and I will send you latest Visual Composer version.
Hi, I bought the theme a few months ago; I cant find where the option is to edit this text: https://k60.kn3.net/4/D/6/6/D/8/B92.png
Is it possible to do this through the dashboard?
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com, feel free to contact the support operator directly via email at tony@themerex.net. We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards.
You closed my ticket without the problem being resolved and now I can’t write you on your help desk as every time I hit submit, it says “Sorry an error has occurred.” How can I get in touch with you? Thanks
Hello,
We replied to your ticket 2 weeks ago and never received reply back.
All tickets which has not any activity within 1 week are closed automatically.
You are free to reopen ticket any time.
Hello! I purchased your theme for the clean design and the quick DEMO set up option. I have two pressing issues that are delaying my work.
1. The demo content progress hasn’t budged past 3% and I have tried connecting directly to my network when wireless was delayed. After numerous attempts and searching similar support tickets I haven’t found a solution. I have attached a screen for reference.
2. GRACE theme supports updates to Visual Composer when the theme is updated, however I am unable to update without a separate licence?? I purchased your theme yesterday and I’m still receiving this CTA:
"There is an update available for: Visual Composer." - (see attached screen)3. I have the same issue with Social Media Login. I can’t update the plugin. Thanks in advance,
Kat
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
Hello! I purchased your theme for the clean design and the quick DEMO set up option. I have two pressing issues that are delaying my work.
1. The demo content progress hasn’t budged past 3% and I have tried connecting directly to my network when wireless was delayed. After numerous attempts and searching similar support tickets I haven’t found a solution. I have attached a screen for reference.
2. GRACE theme supports updates to Visual Composer when the theme is updated, however I am unable to update without a separate licence?? I purchased your theme yesterday and I’m still receiving this CTA:
"There is an update available for: Visual Composer." - (see attached screen)3. I have the same issue with Social Media Login. I can’t update the plugin. Thanks in advance,
Kat
Hello,
Please submit a support ticket and provide us with your website address and admin panel details and we will check the issue.
I did. Still waiting for a reply.
Having trouble install demo content. I put a ticket in to your system. How long are wait times generally? Thanks
Hello,
We already replied on your ticket. Please check it.
In your demo – your “sermons” page doesn’t actually go to a sermons page – but an events type page… is this a mistake? Do you have a sermons page that provides the media (audio/video) for sermons?
Hello,
This page was designed this way and you can with any page you would like to.
