Hello there,

Thank you for reaching again. Compare feature in theme comes with YITH WooCommerce Compare plugin which supports with affiliate products also.

Accessories tab comes with simple and variable products only. We can add accessories products as simple product only.

Hope this helps.

Thanks, Farook

Its possible to add that accesories function for amazon affiliate prodcut? In case how can cost me this custom service?

Hello again,

No, it is not possible to add accessories function fo amazon. You will have to use a third-party plugin or use custom coding.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am sorry the theme is not compatible with Easy Digital Download. As of now we do not plan to make this compatible with EDD.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us.

1. Please make sure you’ve assigned a menu to Handheld Menu in Appearance > Menus > Manage Location for the handheld menu to work in mobile.

2. Please add this custom CSS to your child theme’s style.css to make the sidebar appear first in mobile:

Once you’ve added the style to your child theme please make sure you load it by enabling it in Electro > General > Load child theme’s style.css.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks Ibrahim, worked perfectly!

Can you please paste the shortcode that is generated for this products carousel ?

Thanks, Ibrahim

Hi, you’ve asked for my wp details which I have sent.

Thank you

Hello again,

Thank you for the details. I’ve sent you a reply.

Hello there,

Thank you for purchasing our theme and for reaching us. The products in the are pulled by product shortcodes that are provided by WooCommerc as defined here : https://docs.woocommerce.com/document/woocommerce-shortcodes/#scenario-5-specific-categories

Please note that order of the products is determined by the default order. So if your products of given category appear below in the order and are limited then they may not appear.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hi, thanks for your prompt response. The electro product category is fetching product from a single category and IS NOT fetching from different category. If you patiently check and observed the site, you will noticed that the same products are been fetched all through the home using electro product carousel even when other categories are selected. Is this how it should work not been able to fetch product from another category but from a single category? The glitch is simply slowing down our work sincerely! Right now, I select Home Care Category which was pulled, but when I selected Baby and Toddler, same Home Care products were pulled instead of Baby and Toddler and I’m amazed you said its working…sigh! How can this be solved please?

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details. I will check.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. It requires additional custom coding to achieve what you’ve shown.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

I used this code but it did not work:

add_action( ‘woocommerce_after_shop_loop_item_title’, ‘ec_template_loop_product_brand’, 6 );

function ec_template_loop_product_brand() { global $product; }

$product_id = electro_wc_get_product_id( $product );
$brands_tax = electro_get_brands_taxonomy();
$terms         = get_the_terms( $product_id, $brands_tax );
$brand_img     = '';

if ( $terms && ! is_wp_error( $terms ) ) {
}

foreach ( $terms as $term ) {
    $thumbnail_id     = get_woocommerce_term_meta( $term->term_id, 'thumbnail_id', true );
}

if ( $thumbnail_id ) {
    $image_attributes = wp_get_attachment_image_src( $thumbnail_id, 'full' );
} else {
    $image_src = wc_placeholder_img_src();
}

if( $image_attributes ) {
    $image_src = $image_attributes[1];
}

$image_src     = str_replace( ' ', '%20', $image_src );
$brand_img     .=  $term->name ;

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Here is our youtube video tutorials for Electro : https://www.youtube.com/watch?v=ZA4xJ0ite0w&list=PLYq0ehQTXpCROmA2eVQ8s7oHJRpp6Ul30

Regarding your issue, if your website collapses on activation of plugins, then it is most likely due to memory exhaustion.

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP and FTP details, I will look into your website and provide solutions.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. I checked your website but it does not open. Please make sure you’ve updated the theme to its latest version.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I don’t think Electro extensions cases issues with sidebar widgets. However if you can please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with screenshots of your problem and your website details, I will take a look and provide solutions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I checked your website and the website generates an internal server error. Please check your error log for more details.

If you need further help please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website details and I will look into it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Unfortunately it is not possible to paginate categories in shop pages. This is because sub categories in product archive page is not called as part of WordPress loop but outside it and hence technically not possible.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Unfortunately your website is not accessible now. Please check.

Thanks, Ibrahim

I just downgraded the Woocommerce to v3.3.1 and my website is working fine, so I can confirm this issue is related with the new Woocommerce v3.3.2

Hello there,

Thank you for the clarification. This is not a theme issue but a WooCommerce issue which they have fixed in 3.3.3.

Please check with 3.3.3 and let us know if the issue still happens.

Thanks

Thanks for the fast response. I just tried to upgrade the Woocommerce to v3.3.3 and I see it’s working fine now.

Real appreciate it. Thank you

Hello there,

Thank you for purchasing our theme and for reaching us. We’ve included all the dummy data in the package. Please start your import from Appearance > One Click Demo Import.

If you need assistance please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Thanks, Ibrahim

Hello there,

Thank you for reaching us. You can disable the top bar from theme options in Electro > Header.

The mobile view has only one menu which is assigned to “Handheld location”.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the theme and its recommended plugins are compatible with PHP 7.1.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. I don’t think there are any breaking changes in 3.3.2. Are you using the latest version of the theme v1.4.20 ? Please confirm.

Thanks, Ibrahim

It says “Version: 1.4.5”, which is a bit confusing, because first I thought it’s newer (read it as 1.4.50, but without a zero). So yeah, that’s an old version and the update fixed it, thanks! Would be nice to receive notification in the admin panel about theme updates though. (going to install Envanto’s plugin to get these notifications)

Hello again,

Glad your issues are resolved with the update. Envato Market plugin after configuration will notify you in your admin dashboard if there are updates available.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello again,

WooCommerce released v3.3.3 because there were some bugs that WooCommerce introduced in 3.3.2.

I tested the theme and there were no compatibility issues. Customers who reported issues were from older version of the themes and another was the 3.3.2 WooCommerce Issue.

Please do update WooCommerce. If you are facing any issues please let us know.

Thanks, Ibrahim

Thanks again, Ibrahim! I just wanted to confirm that I have successfully updated WooCommerce to v. 3.3.3 with zero issues – everything is working PERFECTLY on latest Electro 1.4.20 (Child) theme and WordPress v.4.9.4. I really appreciate all your help with this. Have a great day! =)

Glad your update went smoothly. Thank you for the information. My best wishes to you.

Hello there,

The errors are caused by WooCommerce 3.3.1. We have released an update – v1.4.20 which is compatible with WooCommerce 3.3.1. Please update the theme to v1.4.20 to resolve this issue.

The theme can be updated in 3 ways :

1. Automatically : You can use Envato Market plugin to update the theme automatically. Instructions here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

2. Semi-Automatically : Sometimes (1) does not work. You should install this plugin : https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old theme and install the new one.

3. Manually : You should download the latest installable WP theme from your themeforest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.

Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. 

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Our version says v1.4.5, how is it that it is higher than the 1.4.20?

Yes, thats why I am asking you to upgrade to 1.4.20.