357 comments found.
Hi guys, how do I make the menu bar fit nicely spaced on the red line?
Hello, i don’t know what your red line is, link?
Sorry, it is the line underneath the menu: http://grootfm.co.za
Ok, thanks, about the concept of “nicely spaced” can you please provide a jpg of how you would like it? nicely spaced is a personal concept which may be misunderstood… thanks!
Sure, this image would describe it best: https://www.dropbox.com/s/8l8hlbgthjc9z8i/Screen%20Shot%202018-03-01%20at%2019.12.56.png?dl=0
file not existing, sorry
Sorry, here it is again: https://www.dropbox.com/s/uomaev3vj7htss4/Screen%20Shot%202018-03-10%20at%2006.49.01.png?dl=0
Add some css to change the padding
nav ul>li>a { padding: 0 5px; }
Hi, i just bought your theme. However, i am having a challenge installing the Radio Station demo. I have have installed Sonik and Sonik Child on Wordpress and those worked but none of the demo files are working. Please help!
Hello, how are you installing the demo?
Through the word press click and drag option. I unzip the “themeforest-16691545-sonik-responsive-music-wordpress-theme-for-bands-djs-radio-stations-singers-clubs-and-labels” go to 3. Demo Contents then take the zip file from demo 3 – radio station folder and drag it into wordpress. It doesn’t work.
Please note that Sonik is a very powerful theme, unlikely many other cheap products on the market, this theme allows you to achieve tons of different special functions, for this reason, is very recommended to read the manual in order to onjoy its entire potential and create your stunning website.
Please, for your further support requests, also use the proper channel, which is the helpdesk, as explained in the support section of the manual: http://www.qantumthemes.com/manuals/sonik/knowledge-base/support/Thanks and have a nice day.
Thanks, sorry for asking a dumb question.
Don’t worry we are here to help 
btw we put lot of effort in doing a much better documentation than many other themes so you’ll find it insightful Cheers!
Hi guys, just bought the theme and I love it 
However, I do have a bug I’d like to report with the theme, but it seems I cannot ACTIVATE an account in your support system to do so..
When I register an account at your support site, the activation e-mail is NOT sent. When I go to forgot password and enter my username I get this error: ‘The email could not be sent. Possible reason: your host may have disabled the mail() function.’
This means I can get no support 
Please fix.
Looking forward to hosting your theme!
Hi, we are migrating the server today, so actually we are still updating things. I’m checking this detail right now directly with the hosting company. If you are in rush for your issue please describe it here, I’ll try to provide as much help as possible. thanks
Update: the email has been restored and I manually enabled your account (eschotborgh) you should now be able to login and post normally. In case you still have any problem please let me know. Thanks!
Thank you for your quick reply. Ok excellent I got a new password and I’m in now.
No rush with it right now, but I’ll create a ticket. I will contact you here if something important comes up, thank you!
Good luck with the server migration.
Thank you for your feedback, the help desk guy answers fast and precisely so he will help you in no time. Regards
The latest WordPress update has killed the shopping cart and checkout pages. We need an update ASAP!!!!!
sonik/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0, sonik/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.3.0, sonik/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1,
WP version: 4.9.4 WC database version: 3.3.1
Hi, we know an update on the WooCommerce template is needed for latest version, we still didn’t declare its compatibility and is recommended to check the compatibility page on the theme description details before updating, this is what it is made for. The update is not ready yet and you should downgrade WooCommerce to previous version, which possibly will require a backup restore of your site.
I’m sorry but we are not responsible for what happened as we declare compatibility with a working WooCommerce version while you updated without checking.
The best recommendation now is to restore a backup from yesterday and wait for the theme update to come out.
No issues are related with the new WordPress itself, which should work fine.
Just for the other customers reading, what broke your site was a wrong WordPress configuration, as you mentioned in the forum, the URL of your site was wrong.
If you still need help with anything, please get in touch in our helpdesk. Anyway a new theme udpate for WooCommerce is scheduled within about 70 hours.
I have a band website and I’ve been able to set up a few test tracks to be purchased and downloaded. When a user is on a desktop the checkout and download page work great, and the computer asks the user if they want to save their music to iTunes, or save it elsewhere. However, on mobile devices it just plays the track on a “live broadcast” and doesn’t ask the user if they way to save the track. I’m using WooCommerce, Stripe payments and the theme Sonik. Has anyone had this issue or know a solution? Thanks.
Hi, this is pure “device” dependent, the download is just a link to the pure mp3 file. The control over the action belongs totally to the mobile operative system and we can’t change it, i’m sorry.
Ok, thanks for the answer.
Hi, i just bought your theme. It’s a beautiful theme! However, i am having a challenge customizing it to look exactly like the demo. I had installed the demo package for a band. I have about 5 albums i want to upload and sell through the supported Woocommerce plugin. Would you please assist?
is it possible to have custom Social icons ? i wanna have twitch and spotify and some others
Hi, they are already in queue to be added but for the moment they are not there. The only option you have is to use an “unused” social icon, upload somewhere an image of your social and via CSS use it as background for this “unused placeholder” icon.
when is the eta for the next update ?
also any plan on bringing slam! back use to use that theme a loved it so much more but this one is great to
It should have been out this week, but we have a new theme almost ready and we are a bit late on the development so it has been delayed as there are no critical issues to hotfix on Sonik.
The new theme is already under approval and we are fixing the latest bugs, it’s ajaxed as Vice and Slam, but with Visual composer and so many more functions (inc video background and a revolutionary realtime audio analyzer). You’ll love it
Live Broadcast Before buying your theme i would know if it contains a live broadcast plugin, so the admin can broadcast song and speak (live) .
answered in other topic, thanks
Love the theme, but one urgent issue is after the latest update, the menu on mobile stopped working. Please fix ASAP!
Note, I updated to the latest version via the “SONIK Theme Updater” within wordpress itself. Current version listed there is 1.6
hello, mobile menu is actually working fine in current version, this is a screenshot taken 1 minute ago from the latest version (https://imgur.com/a/rDk9H). BtW the current version should be 1.6.1. It looks that themeforest never published the latest update. I’m now going to personally upload again the latest version. Please check the updater or the product page within a couple of hours. Thanks
The menu does work now, but only on swipe. Tapping on the hamburger menu doesn’t open the menu (which I feel like it should).
Hi, this sounds strange, do you see same thing in our demo themes?
On the demo theme, it opens when I tap it, but then I can’t close it. If I click on a link, it loads in the background, but the menu still doesn’t close. I’m on an iPhone 8 running iOS 11
Cna’t you close it clicking on the close button?
If i click on a link, I can’t do anything anymore (still on the demo). Is there an email or something I can send a recording to?
there would be the support helpdesk but i see you don’t have support anymore. We still cover if you meet any bug of course, could you link the video here?
Here is how the demo page looks:
https://www.dropbox.com/s/5hpjz09ev03a6e3/ScreenRecording_01-18-2018%2012-04-48.mp4?dl=0Here is how it acts on my client’s website.
I first tried to tap on the “hamburger” icon, and you’ll see that nothing happens. Then I swipe in from the side, and the menu appears (though if I try and swipe on the hamburger icon, nothing happens, only if I swipe above or below it)
Once I load a new page, I cannot open the menu anymore, as swiping in from the left causes me to try and go back a page instead of opening the menu.
https://www.dropbox.com/s/haf6tkvhowdk6st/ScreenRecording_01-18-2018%2020-34-50.mp4?dl=01) In the demo from themeforest, it looks like the Themeforest bar is hiding a portion of the screen, the site looks fine 2) In your screen recording I see you have a problem but in my opinion is because of the site title, that as is so long is “breaking” the header. You can easily fix this by creating with Photoshop a PNG of the title and uploading it in the customizer, so it will adjust in mobile and the issue will fix.
Ah, that fixed it. Well, I guess create a bug report for text based logos breaking mobile menus. Creating the png works, but it should work just fine either way.
Thanks for your help!
Well actually your site title is the longest we ever seen so it falls a bit under an edge case…
Ok so I downloaded the theme and it looks nothing like the demo??? http://qantumthemes.xyz/sonik/demo3/# and this is my site http://www.ablazinradio.com/ is there any help as to how to?
Hello wolfrp55, first of all as you can read in the manual we don’t provide support via product comments, so I invite you to please read the support section of the manual, then I think you didn’t read all the other pages of the manual, also I have no idea if you imported the demo contents, plus I see you are installing the theme on a pre existing site which requires to be careful. Generally, I’d like to please invite you to read the manual and if needed ask support please via the provided channel. Thanks
Thanks I got it but one more thing I am missing the plugin “QT VideoLove”? or can you tell me where to locate it in my theme folder.
Please be sure to have the latest theme version as it’s downloaded from our repository, the plugin can also be called QT Videogalleries in alternative, is the same. Please get in touch with tech support to receive more guidance, this is not easy to solve here in the chat. Thanks!
HI, sir i want to purchase the theme, but i also need the PSD, can you please provide me the layered psd for this theme?
Hi, I’m sorry it doesn’t exist, we created this theme directly in code.
any way to get that?
yes you should make it yourself if needed, as it doesn’t exists is the only way
Hello, if you can not answer me and satisfy me, I ask for a refund! I do not have to take out your money to be dissatisfied ! thanks for understanding.
You want to ask a refund because you don’t like reading the manual, no problem, please ask a refund here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Hello, I found the solution of myself, it’s good! I keep it, sorry for the rest, but be responsive to assist your client! you still do a very nice job … cordially
 The manual is in English and I have not, I want to have it … understand that it’s not easy for us who do not understand the English. if there is no tutorial written in other languages, at least videos guide us easily
I’m sorry every themeforest product is in english and the support, too, I’m very sorry but is a standard and at the prices products are sold there isn’t iven a budget for a multilanguage manual.
Hello, I would like to know, js composer is not provided when we buy the template? I bought, but there is no tutorial, nothing is provided …
Hello, in the product package there is a file called:
00. READ ME FIRST.RTF
It contains what you ask for: the oink to the official Visual Composer manual: https://imgur.com/a/5op3O PLUS in the theme manual you have more detailed info http://www.qantumthemes.com/manuals/sonik/knowledge-base/2-0-1-creating-pages-with-visual-composer-and-polydecor-backgrounds/Thanks
Hello, if you can not answer me and satisfy me, I ask for a refund! I do not have to take out your money to be dissatisfied ! thanks for understanding.
Of course Sir, you can ask for a refund. Anyway, I’m showing you that the Visual Composer manual is included in the product, and that you didn’t read a file called 00. READ ME FIRST.RTF
which contains the instructions for the plugin. I’m sorry there is no “matrix style” manual mind transmission for the moment.
Since upgrading the fade-to-paper doesn’t look right on chrome it has a red tint, also i cant change the theme colours in the live preview tried child and main theme . https://pressureradio.com please help
hello, I see it good, maybe you had to save again the settings in the customizer? Because the latest Wordpress udpate involved a total change in the customizer and we updated the theme to follow it. it’s possible that Wordpress itself is not able to access the old customization settings correctly and it requires to be saved again.
thanks for reply i tried saving but still the same, i also see there was a new update today of the theme but still have this issue and the red tinge on chrome, any other advice?
1) Update the theme
2) Update the plugins (very important update the Theme Core plugin which contains the customizer udpate)
Im confused this issue happened because i updated the theme. All my plugins are up to date according to wordpress or will not flag them? please explain.
Hello, please let me explain myself more clearly: with the latest wp version, the color picket in the customizer has been changed. In order for it to work, we had to update the theme and the plugins (specially extension suite).
In the new WP 4.9, the customizations are handled in a complete other way, it means that is possible that you need to go in the customizer, check all your color settings, try to change them, save, and see the frontend.
If you see any glitch, please reset them, save, then set them again and save again. This will fix.
I cant select anything its stuck on the “Menu background” in colors customization wont let me select anything else.
Can you send a screenshot please? (you can use droplr or imgur.com). It seems you are the only customer with this issue so I think I’m probably not getting it right:
http://d.pr/i/KN2CkbGot a quick tip update for you: it seems that since WP updated the customizer, it looks like the right settings are selected, but this doesn’t reflect the real state of the data.
1) To solve this, pick other settings, 2) SAVE 3) Put back the correct settings 4) SAVE AGAIN
Non of this works the color picker menu is just stuck on “Menu Background” See screenshot https://pressureradio.com/screenshot/colour-picker-issue.jpg
Hello, from the screenshot it appears very visible that the QT Extension Suite is not updated. Please be sure you have QT Extension Suite 1.2
The QT Extension suit that i downloaded as part of the updated theme changelog says its 1.1.5 ?????? getting frustrated
Yes, you update the theme, then you go in Plugins and you get a notification at the top of the screen, or inline to the QT Extension Suite plugin, you’ll see a link for the update.
On my Wordpress There are no updates to the theme or its plugins everything on worpress and Envanto Market tells me its all up to date
Hi i am trying to install wpbakery update but the liscence is not activated but i buyed the theme can u help me whit this ?
Hello, we privide the update after testing. Please check the manual here: http://www.qantumthemes.com/manuals/onair2/knowledge-base/plugins-updates/
Also, please for support use the correct channel, which is our helpdesk, where you will receive faster answers: http://www.qantumthemes.com/manuals/onair2/knowledge-base/support/Hello Quantum, I just want to ask if can I turn off the auto reload feature when I resize the window. And how am I gonna do it.
Please help
If you update the theme, it will be disabled.
Im having a problem….. asking how to use my listen2myradio link in the radio station but its not working…
Hello, I’m sorry for your waiting but as explained in the manual we don’t provide support here, isntead you can contact us in the helpdesk as described here (http://www.qantumthemes.com/manuals/onair2/knowledge-base/support/) for a fast support service. Thanks!
cool templates radio … have admin panel? can be atrtist register and he add his radio live or show ?
do I need first install wordpress-4.8.3 and after upload / add yours theme radio v2
do u have description I can check before buy
Hello, please find the complete manual with all the procedures at this URL: http://www.qantumthemes.com/manuals/onair2/
++++ URGENT! ++++ Hi there guys, what happened to the SLAM theme, my technolabel www.repressure.com is built on that theme, we wanna update and have also problems with the beatport importer … Please help us out … My email abdelicious@gmail.com or info@repressure.com
Hi, the beatport importer can’t work anymore because those PI are suspended, and the SLAM theme has been retired from the market, I’m sorry. if you need to download the latest version please get in touch with us via Helpdesk. Thanks
Hello streetkings, I’ve been working with a friend of a big music label about this, and it seems that the beatport importer still works fine but in some moments/days it is offline. I’d recommend trying again and it should be fine. thanks!
Hello, I really love your theme and want to use it for one of my project. before I have some questions: I have a radio stream on shoutcast, can the player read it? Also can the player be configured to start automaticall when you open the website?
Thanks in advance for your support.
Hi, it’s ok. I bought the theme and it fit my need
Please what is the name of the font used in Radio Demo?
Thanks.
Hello, is Montserrat, a useful trick is to use Chrome “Inspect Element” and you will see it on the window that appears Please for a faster help on your next questions get in touch with the helpdesk here: http://www.qantumthemes.com/helpdesk/
Thanks!
