367 comments found.
I need large Facebook and Twitter feeds to be displayed. Does your theme come with this? If not, what plugins work best both functionally and aesthetically with your theme? I have already purchased the Physio theme from Envato Themeforest.
Hi there,
I recommend the Custom Facebook Feed and Custom Twitter Feed plugins for that.
The plugins have settings for color and layout so you can style them to your needs 
hi, your theme is compatible with wordpress 4.9.6?, contains updates to the European privacy legislation (GDPR) in force since May 25th
Hi there,
Yes the theme is compatible, these updates are added to the WordPress core and not to the theme. If you’re interested in these new settings please see this page.
thanks for the quick reply, I already knew this link, but I thought that the theme also had to be updated
You’re welcome. No need for that
Please note that you need to make your own website GDPR proof.
If you have any questions feel free to ask
Hello Today i’ve tried to upload images into site but each time, i get this error message : File upload stopped by extension. yesterday i had no issues. what can i do ?
Hi there,
If you see this error while adding images to your page please get in touch with your hosting provider. Most likely the issue is coming from something server related as you can read here.
If you have any questions, feel free to ask.
seems like i had to put a higher version of php. i used the last one
Great, so the issue is fixed?
yes i managed to upload images
Great
thanks
Good day I have a question about whether the template supports Arabic and translator
Hi there,
Yes, the theme support right to left languages. If you only want 1 language you can just translate the theme with the theme settings. If you would like to make a multilingual website you can install the WPML plugin, or Polylang.
If you have any questions feel free to ask
Thank you for quick response… Is the template available for testing before purchasing
Hi there,
Thank you for your interest in the theme.
Unfortunately we don’t have a test drive environment available, sorry.
Hello, I’m interested in this template. I want it for a single page website. Has this template any demo data or preinstall for this case? Thanks
Hi there,
Thank you for your interest in the theme.
The theme don’t have a demo data for a single page website but it’s possible by default options.
The homepage can easily be transformed into a single page by removing or adding some elements with the page builder. The main menu links can be changed into the section ID names so it will scroll to the entered section, that’s all
If you have any questions feel free to ask.
Would you mind giving me the code for the demo contact form please? I accidentally deleted it and have made a load of changes I don;t want to roll back!
Hi there,
No worries, you can find the contact form codes in the theme documentation. Please see this link it will take you to the form code section.
This is a beautiful theme) what files are included when I purchase this? My question is: if I buy this theme, will I receive files for it so that I can install it when I get hosting? If I delete the files, can I re-download them or install them in the future? Thank you for your help!
Hi there,
Thank you for the compliment!
The download package include the installable WordPress theme and a documentation file. The WordPress theme include everything from the theme demo except the images, those are replaced with placeholders.
You can download the installable theme files only or the full download package after purchase from your download page on your ThemeForest account.
As long as the theme is available on ThemeForest you can re-download it from the download page. We don’t have any plans to remove this theme from ThemeForest but it’s always recommend to keep the files somewhere save on your computer.
If you have any questions feel free to ask.
Thank you so much for your quick reply!!
You’re welcome!
Hello, another question for you:
1. will I be able to make a custom url link for each new page I make? (I want to use your blog feature to write some articles but I also want to create a few new pages such as: neck pain, back pain, headaches… and I would like to assign custom url links that are seo friendly.
2. Is it easy to change and make: page title, meta tag for each page so that it is more seo friendly?
Thank you
Shawn
Hi Shawn,
Let me answer your questions.
1. Yes, you can create new blog posts and pages with a custom url link. You have control about the url links
2. The theme is coded by WordPress standards and with SEO in mind. To optimize your pages and meta tags I recommend to install the Yoast SEO plugin. This is the most popular plugin for search engine optimization and provide the option to easily optimize each post and page on your website.
If you have any questions feel free to ask.
Wow thank you again for your reply!
You’re welcome
Good afternoon, I installed Rank Math SEO and somehow there are 2 meta descriptions on the page (duplicate). Does your wordpress generate it’s own meta description from the first paragh of text? how can i turn off the wordpress theme from generating it’s own SEO meta description? – thank you
Hi there,
I have replied to your email.
Hello again. I need to figure out 2 things. 1. You placed two more links at the top of the header prevously and now , when you look at the long view on ipad, the Contact Us llink is cut off and moves to the second line. It looks OK on the short view on ipad but not in the long view. Can you fix that? 2. I need to figure out how to upload images into the Blog page so that there is an image associated with the blog page. You can see here https://newsite.orthowellpt.com/build/blog/ that when I use the Featured Image option the image populates too large and it looks bad. CAn you help?
And also how to use a you tube video snippet as the image. On my former blog I could put in thumbnail images that appeared as small and clear images right next to the headline. https://orthowellpt.com/blog/
Interestingly, the images look good on mobile and ipad but not on desktop.
I figured out that I can create a screenshot of the youtube video snippet
Hi there,
Please refer this to our support desk at http://qreativethemes.ticksy.com and we’re happy to help.
Thank you
The support staff cannot help with the coding that you changed on the site. I submitted a ticket and they cannot help. This has to come from you. You cant help to get the formatting correct on the long view on an ipad. The contact us is getting cut off and creating a separate line. Please help. LMK
Hi,
All code changes on your website are done by me, I’m the person who answer the support tickets and comments on this page. So I don’t understand this line “I submitted a ticket and they cannot help. This has to come from you.”
I just have answered your ticket to take a closer look. Please if you have any support questions refer them to the support desk at http://qreativethemes.ticksy.com
We only provide support through our support desk.
Thank you.
hi there i have 2 questions 1. can i have ADD TO CART button removed from a product? 2. is there an option to show something as an offer? ( than means having no price shown etc)
thanks
Hi there,
By default WooCommerce doesn’t provide any options for this unfortunately but you can hide the “Add to Cart” buttons by installing this plugin.
After activating the plugin please navigate to the YITH Plugin page and check the checkboxes to hide the add to cart button and save the page.
Please add the following via Appearance -> Customize -> Theme Options -> Custom CSS:
.woocommerce ul.products li.product .price, .woocommerce div.product p.price { display: none; }
This will hide the price on the shop page and product detail page. By using the above mentioned plugin WooCommerce is not using a cart and checkout anymore so this means that all prices all hidden when using the custom CSS.
If you have any support related questions please refer them to our support desk at http://qreativethemes.ticksy.com.
Thank you
is there a way i can keep the “add to cart” button but deactivate the click on it? just click it and nothing will happen
Hi there,
Not by default WooCommerce options, but the following CSS make the add to cart button not clickable. Unfortunately this will not work for Internet Explorer browser versions below 11.
.woocommerce ul.products li.product .button, .woocommerce div.product form.cart .button.single_add_to_cart_button { pointer-events: none; }
Hello As i updated the plugins some hour ago. as woocommerce plugin updated, it crashed the site and i could not view it or enter wp admin page. i deactivated all plugins from plesk and tested them one by one to see which one crashes. it was woo comerce. i had to delete it since i had no products inside yet.
how can i install it again ? from the files from zip given? which file is it and where can i find it?
EDIT/UPDATE: i install woocommerce from plugin page . when i tried to activated it, same thing happened again, i had “Internal Server Error” in site and admin page of wp. Whats wrong? plugin crashes with woocomerce? what can i do?
EDIT/UPDATE 2 : i deactivated all plugins from plesk. and i tried to activate only one. woo commerce. and again site crashed.. what else can i do ?
these are the plugins installed when crash happened : a:9:{i:0;s:34:”advanced-custom-fields-pro/acf.php”;i:1;s:59:”booked-woocommerce-payments/booked-woocommerce-payments.php”;i:2;s:37:”breadcrumb-navxt/breadcrumb-navxt.php”;i:3;s:36:”contact-form-7/wp-contact-form-7.php”;i:4;s:41:”qreativeshortcodes/qreativeshortcodes.php”;i:5;s:45:”simple-page-sidebars/simple-page-sidebars.php”;i:6;s:39:”siteorigin-panels/siteorigin-panels.php”;i:7;s:39:”so-widgets-bundle/so-widgets-bundle.php”;i:8;s:27:”woocommerce/woocommerce.php”;}
thanks
Hi there,
You can install the WooCommerce plugin via Appearance -> Install Plugins.
If you still notice any issues after installing WooCommerce again please refer this to our support desk at http://qreativethemes.ticksy.com and our support will take a closer look.
Thank you.
i submited a ticket. thanks
-
Thank you. Our support is already in touch with you, all support related questions will be answered on our support desk.
sorry that was wrong post here
No worries
I would like to purchase this theme, but I would like to test the booking system and see how it works. Is this possible?
Thanks,
Hi there,
Thank your for your interest in the theme!
You can request a demo (with admin privileges) for the appointment calendar on this link.
If you have any questions feel free to ask.
Dear Author, I submitted a support ticket with the #1503554 please assist . thanks in advance. Issue with Footer.
If you can provide a custom CSS to fix the error that will be great
Hi there,
I have answered your ticket.
Hi Barry, Thanks for you prompt reply, I just reply back since the issue seems to remain.
Hi there, i am having some speed issues with using the theme. Do you have any recommendations? I have optimised all the images and use the sizes you recommend for the theme, but one of the major issues the online speed testers come back with is that is that ‘[IMAGES] are resized in HTML or CSS from 850×567 to 263×175 (as an example). Serving a scaled image could save 111.9KiB (90% reduction). The recommended size stipulated in the theme is 850×567 for the widget however. Any suggestions?
Hi there,
Can you point me to the page you’re testing from your website?
Thank you
can i send that to you privately?
Sure, please use the contact form on our profile page.
Hello,
One required and one recommended Plugin’s are NOT FREE as per what I was expecting before purchasing such as:
1. Advanced Custom Fields Pro 2. Booked – Appointment Booking for WordPress
Please advise the alternative or suggest.
Thanks!
Hi there,
These premium plugins are bundled and coming with the theme for free. Please navigate to Appearance -> Install Plugins to install the plugins.
Hello
I like the idea of a lightbox popping up with video (can that be done easily, as can not an option for that?)
But even better, as an effective local business page should have a lead generation option build in… can the lightbox have a sign up form embedded? If so, how is that done please?
>> or even better… a video me in it talking about why to sign up etc with sign up form and button to the right!
Thanks
Hi there,
I like the idea about the video, I’m sure that will give the website a boost 
Please refer these questions to our support desk at http://qreativethemes.ticksy.com and our support will be happy to help you.
Cheers
Hi, this is a great theme and I’m interested to purchase but I have some questions. 1.) Is the slider used on homepage can accommodate a video slider? 2.) Do the locations page have a see what’s nearby feature?
Hi there,
Thank you for your interest in the theme!
1. Unfortunately you can’t add a video instead of an image. You can add a button below the caption text that will trigger a lightbox to play the video.
2. The locations page is just a regular page with multiple Google maps elements. This feature is not available unfortunately.
If you have any questions feel free to ask.
Hi again! Before I will purchase this theme, I still have one question regarding the Careers page. Is the apply button there have an actual working form?
Also, from the page builder..does it have a google map module? if yes, can you use multiple google map modules on one page?
Hi there,
The button will not trigger a form by default. But you can do this with default theme settings, You can link the button to a page where the form is located or let the button trigger a lightbox with contact form (with some small html use).
The page builder included a Google Maps widget and you can add multiple maps to a single page.
great thank you very much!
You’re welcome.
If you have any questions feel free to ask
How to reduce the enormous size (height) of page bar that contains ‘Title’ and ‘Sub-title’ as this wastes a lot of space on the page and moves too much important info below the fold…
Thanks
Hi there,
I have answered your ticket on our support desk.
THEME INTERFERING WITH SSL CERTIFICATE
Before installing theme the padlock in browser bar was green on all pages. Since installing the theme the padlock is no longer green?
Please rectify this for me
Thanks
This is probably coming because a image is still loaded over http than https. Please refer this with a link to your website to our support desk at http://qreativethemes.ticksy.com and our support will take a closer look.
Thank you
Please need some urgent support…
another thing is that I can not find anywhere to add the images for the slider on home page?
Think it is lower down the home page editor section… but clicking edit on picture it is impossible to swap the URL / delete the URL with the one you want?1 Please assist Thanks
The slider images can be changed below the page builder grid on the homepage. Please click the X icon in the corner of the image and a button will appear to add your images from the media library.
If you have any support related questions, please refer them to our support desk at http://qreativethemes.ticksy.com.
Thank you
HUGE ISSUE WITH THEME!!!
The header has logo than huge white space to the right and below the menu?!
The example of the theme showed the menu area being direct at the right of the logo where it should to avoid wasting space and pushing important parts of page below fold
Please advise urgently how to get menu showing direct to right of logo
thanks Arjen
Please refer this to our support desk at http://qreativethemes.ticksy.com with a link to your website and our support will be happy to take a closer look.
Thank you
