Great, I’m glad you like it

There isn’t any built-in functions yet to choose the columns on mobile in the Customizer but it’s very easy to do via a little code in your child theme – http://wpexplorer-themes.com/total/docs/child-theme/

Here is a sample snippet: https://wpexplorer-themes.com/total/snippets/change-woocommerce-columns-custom-columns-mobile/

So the code you would need to add to your child theme’s functions.php file would be this:

add_filter( 'post_class', function ( $classes, $class = '', $post_id = '' ) {
    if ( ! $post_id || ! in_array( get_post_type( $post_id ), array( 'product', 'product_variation' ) ) ) {
        return $classes;
    }
    $classes[] = 'span_1_of_2_tp';
    return $classes;
}, 50, 3 );

This would make your shop 2 columns from tablet portrait mode and smaller.

- AJ

If you have any issues with the code, let me know!

Hi,

Great, I’m glad you like the theme

Yes it’s possible to auto play but it depends how you are adding the videos.

Example:

• Standard video added to post: https://wpexplorer-themes.com/total/docs/insertembed-videos-custom-parameters/

• When using lightbox videos: https://wpexplorer-themes.com/total/docs/get-embed-urllink-youtube-video/

- AJ

Hi,

If you don’t see the page settings double check in the “screen options” to make sure it’s enabled – https://cl.ly/poQb

But also you can always place the slider on the page itself if you prefer as mentioned in the docs – https://wpexplorer-themes.com/total/docs/adding-sliders-top-pages/

- AJ

Hi,

The way the support license works on ThemeForest is you get 6 months (unless you extend it to 12 months) with your initial purchase. If you have multiple license of the theme, it’s based on the most recently purchased license. So for example if you buy a new license today it will extend support for ALL your licenses 6 months or if you don’t need any more licenses if you extend support for the theme – https://wpexplorer-themes.com/total/docs/renew-support-license/ – again it renews for all the items.

The theme will be supported and updated for as long as possible. This is one of my main sources of income so I put a lot of work into updates/support and a ton of money into marketing to keep the theme going. As long as customers are buying the theme and renewing their support license then my business will be profitable and I can keep the theme going.

Now, support license is not for updates. Updates are always included. The license is mostly for submitting private tickets since it’s expensive to hire a support staff and I need a way to balance things out so I’m not just loosing money helping people for free. I always provide free support here in the comments, but of course it still takes time and resources so I do kindly request that customers keep an active support license if they are using the theme and more importantly asking questions.

- AJ

Thanks for the response AJ. I was confusing the support license duration with how long you would support the theme as a whole, probably because I saw it was the same date for all of my licenses. But I get it now and do appreciate you breaking it down for me. This is a great theme that gets better all the time and I appreciate the great job you do at supporting it, so I’m happy to hear you plan on keeping it going for as long as possible. Many thanks, Angela.

Because it’s a great theme

Hi,

In Total 5.5 I switched to a slimmer more modern hamburger menu without a background and border. This was highly requested, almost on a daily basis. Of course if you want it is possible to add a background and border with some CSS, which I can assist with if needed.

- AJ

Hi,

No options have been removed in the last update. Can you make sure there isn’t any plugins installed breaking the Customizer?

• Logo Icon Option: You should see this under Customize > Header Logo Icon. But it’s ONLY when you are using a text logo. As soon as you select an image logo the option is removed of course, if you are using an image logo then you should place any icon you want on the image itself. See here: https://cl.ly/pn6q

• Whenever you select a header style that has a menu under the header (so a full-width menu such as header style two) the header is no longer sticky only the menu becomes sticky – https://cl.ly/pnOm

Notice how one says “sticky header” and the other says “sticky menu”?

I’ve put in many checks in place in the Customizer so when selecting different options it shows/hides options that aren’t available to prevent confusion.

I hope these videos help explain a bit better

- AJ

Hi,

It’s the same exact plugin, the developers just renamed their plugin – https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 – as you can see on the plugin page it says “formerly Visual Composer”.

Everything should look and work exactly the same. Sorry for the confusion, unfortunately it was out of my control

- AJ

thank you

Hi Michel,

If you have a fast server or CDN that is delivering the images even loading 40+ images under the fold shouldn’t take long at all.

If you are writing standard blog posts (I would actually recommend not using things like sliders/carousels inside blog posts, since readers usually just want text with static images – see popular sites like Buzzfeed and how they do it). I wouldn’t even recommend using a page builder ever for a blog – blog posts should be very standard (headings, paragraphs, pictures). Enabling a page builder for a blog is just added bloat imo.

More importantly if your images are in sliders, grids, carousels it’s possible the lazy load function won’t work properly and will break the sliders/carousels due to how these modules work. It may require adding extra javascript to your site to re-trigger the modules every time an image is loaded which may actually cause things to render a bit strangely.

- AJ

Thanks indeed, AJ.

Actually my blog posts are not “standard” ones : they are short illustrations of company cultures, sometimes with about 5 images that would take up much space (also compared to text), so the slider is ideal – example : https://culture-officer.fr/5592

And Templatera helps me nicely to make posts.

It seems that the lazy load plugin doesn’t create problems with the slider and grid modules, but I follow your advice and remove it – I haven’t noticed load improvement with it anyway, and WP Supercache could also make it useless.

Thanks again,

Michel

Hi,

Please double check your settings under Customize > Layouts. I see a few issues. On very small devices you have the width set to 20% which is very small – https://cl.ly/pmws

And on tablets the content + the sidebar widths are fixed so they are not responsive. The content area is set to 680px and the sidebar to 250px. For a truly fluid layout you should use percentages.

If you want to use fixed pixels that is fine but right now you have 680+250 which is 930 but your main container is only 921px – https://cl.ly/pn9a

- AJ

Thank you It worked!

Hi,

I will look at adding the option for the upcoming update. I plan on releasing 4.6 later today. Good idea!

- AJ

Just finished adding the setting – https://cl.ly/pmwD

I look forward to it! Thank you

Hi,

The bugs with the social share module (double tweet and missing facebook) have been fixed for upcoming Total 4.6 which I intend on releasing today. Sorry for the troubles!

Total includes built-in support for JetPack’s social sharing so if it’s enabled the theme’s built-in share functions are disabled to slim things down so your site is better optimized.

If you are using JetPack for other post types I would recommend using it also on the portfolio for consistency which can be done via a shortcode – https://wordpress.org/plugins/jetpack-sharing-butttons-shortcode/

- AJ

Thanks AJ. As ever Total continues to be a great adaptable theme!

Hi,

Please have a look here: https://wpexplorer-themes.com/total/docs/reorder-post-types/

If you have any issues or follow up questions let me know.

- AJ

Best support and theme ever and very detailed documentation. I gave 5 stars.

Thanks for the rating! I’m glad you like the theme, if you need anything else or have any suggestions let me know

Hi,

Sorry if my previous explanation didn’t help. The reason your links are white when the header is sticky because you made them white in the Customizer settings under Customizer > Header > Menu. As shown in the screenshot you sent me previously: https://prnt.sc/iu3r79

There are NO options to alter the colors when the header becomes sticky. The sticky header takes on the default header color settings defined in the Customizer so if you make your links white in the Customizer when the header is sticky your links will be white. If you make them black in the customizer the sticky header will have black links.

If you are using the header overlay function – https://wpexplorer-themes.com/total/docs/overlay-header/ – you do NOT have to make your links white in the customizer in order to have white links over your background image, because they will be white by default as per the style setting – https://prnt.sc/iu3r79.

The way to think about it is the sticky header will always look exactly like your normal non-overlay header. So for example if you go to a 404 page or search page on your site that’s what your header will look like sticky.

Example we have an overlay header on this demo homepage – http://totaltheme.wpengine.com/modern-agency/ – and it has white links, but as you can see on pages without the overlay it has gray menu links – http://totaltheme.wpengine.com/modern-agency/about/ – as defined via the Customizer.

Hopefully this makes better sense now!

- AJ

I understand your explanation but just a point of note:

I think developers/users of your theme should be able to specify different background color while scrolling into sticky menu instead of inheriting the transparent value of “Menu” which is default to white if set in “General” as clear, and also specify the menu link color. From my research on various themes that start with a transparent background this option has been provided. ref: buildfire.com, sendpulse.com, campainmonitor.com for few examples

My initial transparent background might require me to use white for my menu links due to the kind of background image used and we know dark BG Image over white looks fantastic when implementing transparent… but if I now require lets say dark-blue while in sticky menu I can not do that because the color can not be controlled in sticky menu which is inheriting from “General” background color settings. If in “General” the background color is specified as dark-blue it affects the transparent.

Please It would be appreciated if you can just implement this and make an update to your theme. Cheers

Hi,

Thank you for your patience (I had to leave town and just got back – it’s not typical for me to do this).

To be honest I’m not quite sure you are understanding my explanation so I will try again. Basically there is no reason to have a bunch of extra options that simply add a more bloat to the theme because of how the Overlay Header (transparent header works). If you were to set for example “blue” links in the Customizer it will NOT affect the transparent header, the header will still have white links because it’s based on the style you choose when enabling it here – https://cl.ly/qnxZ – when using a transparent header almost always you would want either white or black links which is why it works via a custom class and CSS in the theme targeting the transparent header only (leaving the sticky header set to whatever is in the Customizer).

Making the links white in the Customizer so that it looks good on the transparent header as you did is not needed, whatever you set in the customizer is for your standard header, the Overlay header will always inherit styles based on the selected value in the page settings and the theme’s CSS.

So if you want a dark blue for your sticky header all you need to do is change the value in the Customizer. Your transparent header will should white if you selected white for your header style – https://cl.ly/qnxZ

I hope that makes better sense now.

- AJ

Sorry, don’t mind this comment… wrong post… it’s intended for another theme, not yours… My mistake, my apologies.

In version 4.5.5 I added the ability to display related items by using &related=1 in the advanced query like this – https://cl.ly/plpk

- Aj

Thank you very march, working perfectly!

Hi,

This is AJ the theme developer.

The visibility setting for the social sharing is being removed because it’s actually not possible to make it work well along with the vertical social sharing option (since it requires extra tweaks to the body tag as well to offset on mobile).

If you want to disable the social on mobile it’s best to use CSS. Which social style are you using? Vertical or Horizontal?

- AJ

thanks for replying, I am using the vertical social share and only wanted to display on large format computer screens, desktop only.

Hi,

This would be the correct CSS for that:

@media only screen and (max-width: 959px) {
.wpex-social-share.position-vertical { display: none; }
body.wpex-share-p-vertical.wpex-docready { padding-bottom: 0; }
}
body.wpex-share-p-vertical #site-scroll-top { margin: 0; }

If you have any issues with that, please let me know!

- AJ

Hi,

No other customer is having this issue and I double checked my updates API and it is correct. This is sounds like a transients issue. Whenever an update is available it gets cached (to prevent extra checks to the server that checks for updates) and after updating the theme WP will clear that cache. However, it seems like yours may not have cleared for some reason. If you click the check again button does it fix it? https://cl.ly/plUE – or if you log out and back in?

Also did anyone edit the Total functions.php file at all? If the version number in the functions.php file where it says:

define( 'WPEX_THEME_VERSION', '4.5.5.1' );

Is incorrect then it will continue showing the update notice because this is how the theme checks the active version number.

- AJ

The icon is actually a background image so to make it bigger you would either have to create your own X icon and upload it to the site or use CSS to transform the icon into a code based icon such as a font-awesome icon.

Do you have a mockup of what you want to do?

Hi Mojo,

The demos are working correctly can you access this URL? http://totaltheme.wpengine.com/demos.json/

This is the URL used to grab the data needed for the demos. Make sure your server can access this URL (if you can ask your webhost).

The theme just uses the wp_remote_get function to access this URL – http://totaltheme.wpengine.com/demos.json/ – and if it returns an error it’s either because your firewall is blocking me or our firewall is blocking you.

Another thing…I see your support license has expired which means you purchased the theme at least 6 months ago. Can you make sure your theme is up to date?

• http://wpexplorer-themes.com/total/changelog/
• http://wpexplorer-themes.com/total/docs-category/updates/

I actually added a fallback so if you can’t access out server it will try accessing github – https://raw.githubusercontent.com/wpexplorer/total-sample-data/master/demos.json – which doesn’t block anyone so you should be able to view the demos from this URL. If not then the server is having some issues.

By the way…the theme does ‘cache’ the response, so it’s possible that even though they disabled the firewall the theme was returning a cached response and you may need to disable the firewall and refresh the page a couple times.

- AJ