28333 comments found.
I updated the theme from 2.9.X to 3.5.2 but featured images have disappeared. Any idea what went wrong? URL:http://staging.nawkaar9.com/
I had updated the WooCommerce to latest version and some people had mentioned in comments that it’s a woocommerce issue. However, I downloaded the entire site to my PC and ONLY updated the theme this time and the same issue comes up again.So I don’t think its a WooCommerce issue.
Try clear cache etc. Also try disable lazy loading of images
Hi,
is it useful and recommended by you to use some AMP related plugin with your theme like
https://wordpress.org/plugins/accelerated-mobile-pages/ ThanksI don’t recommend using AMP with WooCommerce sites at this point.
i just updated my flatsome theme today and suddenly my slider isn’t working (wont display the photos in slider) unless i login. please advice
Hi there,
Please shoot an email via support and we’ll look into it.
Hi how do i paste settings from eg a slider in the ux builder to a slider on a different page?
Hi there,
I’m afraid we do not support this at the moment.
Amazing Work, Good Luck With Sale 
Hi – I noticed that UX Builder wouldn’t load today after updating to the latest version of the theme. Tracked the conflict down to Wordfence – not sure where/why exactly but disabling the Wordfence plugin allows the UX builder to load. Just an FYI.
Guys its happening again, I’m waiting days for answers to my tickets, please can someone get back to me urgently about my queries? Your ticketing system rarely sends me ticket numbers (usually only one even if I make various requests in one day). PLEASE can someone get back to me with answers on those pending issues. The open tickets are those that you will see I sent a loom screenshare video link inside, to show the issue Im having, I guess you can see all tickets from my acount somewhere??? THANK YOU
Hi there, I’m sorry, but we had a huge spike in tickets because of WooCommerce 3.3.2. We will get back to you as soon as possible!
Will updating to latest version of Flatsome from 3.4.3 version cause all images to be re-generated? I have more than 300,000 images in my store, hence need to know what all changes will be made.
Hi there, Flatsome does not regenerate any images, but WooCommerce changed something regarding this. Have you updated to latest WooCommerce version
not yet, wanted to confirm the image regeneration change first
I just wanted to point out for anyone looking to remove zxcvbn.min.js and improve their site performance that it is possible by editing the customiser settings.
Go to Flatsome -> Theme Options -> Shop -> My Account and change the Login Style from Lightbox to Link.
The lightbox version adds the login and registration forms to each page and the registration form needs the script to check the strength of new passwords.
Good tip
I have left several request on the support ticket system over the last week and have not heard back from anyone. Last one I believe was on Friday
Hi there, really sorry about that. We had a huge spike of support tickets when WooCommerce 3.3.2 came. We will get back to you as soon as possible.
WooCommerce checkout is BROKEN under Chrome and MacOS. Taxes fail to recalculate when the shipping state is changed. I have confirmed that this does NOT occur under Safari and MacOS and does NOT occur when using another theme (Twenty Fifteen). UX Themes is refusing to address this issue as my “support license” has expired. This is a fairly serious BUG that should be fixed regardless of the status of my “support license”.
Do not buy this theme until the author fixes the checkout bug(s) that are preventing WooCommerce from functioning properly.
Hi Bruce, I replied to your email ticket now. I will investigate whats happening on your site. Other customers don’t have a problem with this.
Any update on this issue?
As I indicated above, this appears to be related to the Flatsome cart/checkout implementation as switching to the Twenty Fifteen theme with no other changes resolves the issue. I’m happy to provide an account on the site affected for you to investigate this bug.
Thanks!
after upgrade, menus are missing, please help, ty
Contact support properly. https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support
You also need to extend your support license.
possible the spelling wasn’t cateogiries.php but the point is, the new version now doesn’t work because of a typo – I would have thought this would have been tested before moving from beta to gold
We have a large beta group that has been testing this. I can’t find the file you mention. Have you enabled WP Debug so you can see where the error is coming from?
Have you updated WooCommerce also?
Clear cache etc also
we’re completely locked out of wp, wp-admin side as well.. so we can’t debug for you. that is kind of your job before you release I’d think?
You can enable wp debug like this: https://codex.wordpress.org/WP_DEBUG. As I said, this theme version has been tested by a large group.
Where do you see the error message regarding categories.php ?
on the updates page, when i clicked yes to install the new theme update – then it went down.
I turned on debug, also the logging and now I see fatal error messages. happy to email these to you
3 warning messages in the punlic side, 3 on admin side as well
pardon me.. in the debug.log there are 31 errors
woo commerce was updated before hand, and it’s not a cache issue as the site is down all over.
Do you get any error messagen when your visit your website now? I sent you a reply to your support ticket. You can send the debug.log there.
we had two installs. we synced one to the last working version and the site once again works so it is 1000% the theme in error here. beta testers or not, there was a typo in the code on categories.php (or a variation there of) it flashed for a moment in updating and them sites went down.
we’re trying to bring the other site back using the old version of the theme
Did you send the debug log?
+ link to online site
i sent the debug + info
So the bug was not from Flatsome but an outdated version of tm-extra-product-options ?
What “quick view” implementation are you using in this theme? I’m having trouble with using the quick view on a composite product (Woocommerce Composite Products plugin). It just says “loading” in the section where the composite options are supposed to show. I was hoping to troubleshoot and get it working, but not sure what to look for. Any ideas on how I can fix this?
If it’s not compatible I will have to figure something else out as our composite product will be one of our biggest sellers. Is there maybe a work around? Like turning off quick view for the composite product type?
Hi there, we have many customers using that plugin. Do you have latest version of it?
Yes, I downloaded it directly from the Woo store for a local staging site I was testing. Right at the moment, I don’t have a URL to send to you since it’s stored locally, however, I will be starting on a hosted staging site soon. I just didn’t want to proceed if this is a known issue that can’t be fixed.
Virus alert whilst downloading.
Themeforest (envato) is having a temporary problem. It will be fixed soon. Take a look here: http://status.envato.com
Fair enough. Thanks for the speedy update.
Got virus alert while downloading new version….
Themeforest (envato) is having a temporary problem. It will be fixed soon. Take a look here: http://status.envato.com
I just tried downloading the latest version you just released and Chrome blocked it. This has never happened before.
Themeforest (envato) is having a temporary problem. It will be fixed soon. Take a look here: http://status.envato.com
Hi. I want to set a fixed width and height for product detail images (displayed on the product pages). I can only see an option to set the width… This breaks the design quite a bit since some of our images are taller than others… How should I proceed? Thanks in advance. Niklas
Hello?
Hi there, first: This is not where you get support. There is a Support tab on this page you can use
There is currently no option to set a fixed height. WooCommerce removed that functionality in version 3.3. We’re looking for an alternative solution for that.
Here are my errors for the problem with the old templates :
flatsome/woocommerce/single-product/product-image.php Version 3.1.0 ist veraltet. Die Hauptversion ist 3.3.2, flatsome/woocommerce/single-product/product-thumbnails.php Version 3.1.0 ist veraltet. Die Hauptversion ist 3.3.2,
Fix for outdated woocommerce-themes, if you have version 3.3.3 :
Change the old themes for flatsome/woocommerce/single-product/product-image.php
Go to: https://github.com/woocommerce/woocommerce/blob/release/3.3/templates/single-product/product-image.phpTake the lines 1 to 24 and paste them into the lines 1 to 21 :
The same thing you can do for the woocommerce-thumbnails :
Change the old themes for flatsome/woocommerce/single-product/product-thumbnails.php
Go to : https://github.com/woocommerce/woocommerce/blob/release/3.3/templates/single-product/product-thumbnails.phpTake this lines (1 to 24) and paste them into the lines 1 to 21:
> As you can see, there are new checks for versions (3.3.2) and a new function : called “wc_get_gallery_image_html” > This must be changed !
These are fixed in latest version
To decrease amount of loaded files, please combine these css files into one single file!
wp-content/themes/flatsome/assets/css/fl-icons.css wp-content/themes/flatsome/assets/css/flatsome-shop.css wp-content/themes/flatsome/assets/css/flatsome.css wp-content/themes/flatsome/inc/integrations/wc-yith-wishlist/wishlist.css
These should be merged with a plugin like WP Rocket
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