23226 comments found.
Hi,
In Slider Revolution, Changing the button text font size/ color is not working, while alignment of button Left/Right is working fine.
Can you please help how to change button text font size/color.
Thanks,
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi
Can you let me know how to change the background header cover? Like this https://snag.gy/PkBODj.jpg
We dont want to have it full width, just the same width as the menu and slider as you can see in the link above.
Thanks
Hi,
You can change the header size from Appearance >> Theme Options >> General please see this screenshot for better understanding: http://prntscr.com/ilq4fw
Thanks.
Hello , wanted to buy this theme , wanted to find out if it has a AMP -Mobile feature integrated ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
You can find all the compatibility list with the Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Hello! Does the topic support the Russian language and do you have a refund if you do not like the topic? I’m interested in this topic http://www.portotheme.com/wordpress/porto/shop13/#
Hi,
First of all thanks for showing your interest in Porto WordPress.
And yes our latest Theme is fully compatible with the Russian language as well after purchasing the Theme please contact us so we will provide you the latest Translation files and you just need to put it into theme your theme will be translated to the Russian Language.
Thanks.
Excellent! This topic is for one site only? Thanks
Bought a topic. I need a translation into Russian.
Hi,
Please download the latest translations files from the below-given link and upload it to wp-content/languages/themes your issue will be solved.
https://www.dropbox.com/s/garq5xh3k1lextx/porto-ru_RU.mo?dl=0 https://www.dropbox.com/s/8i9yhjx0hovjcxf/porto-ru_RU.po?dl=0Thanks.
Hi,
Installed the files. How to include Russian in the topic?
Я скачал и установил файлы как вы мне написали. Тема не перевелась на русский язык
Hi,
You only just need to download and upload those files to wp-content/languages/themes and after that go to Setting >> General >> Choose language to Russian then check your site your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will do it for you.
Thanks.
Thanks!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hello, i use porto on my shopify website but i don’t know howto get the menu in the side bar as in the “shop1”. Could you tell me how to do ?
Hi,
Please ask Shopify related issues here: https://themeforest.net/item/techmarket-ultimate-shopify-template/20536171/comments
We only provide our dedicated support here for Porto WordPress.
Thanks.
if you can’t handle RTL design , THEN WHY YOU DO IT
https://smartwave.freshdesk.com/support/tickets/27189Hi,
W are working on your ticket and soon you will find the solutions of your issue the issue is at your site we need to debug and find the issue so it takes some time so please be patience once your issue will resolve you will be notified via your ticket reply.
Thanks.
Hello! I have been trying to install the porto theme in wordpress but without any luck. The error is always the same : Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. I already searched for this issue and the answer was not helpful for as I did not have an option to download the wordpress file only from my profile but only the whole documentations and files. After I downloaded them I could not find the wordpress file. Please any help would be appreciated. Thanks!
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hello! Thanks for replying. Yesterday I realised I bought the wrong theme. I bought the Porto | Ultimate Responsive Magento Theme instead of the
Porto | Responsive WordPress + eCommerce Theme. I made a request not on refunding but on getting the other theme. Also I’m not looking to get the difference of the money back. All I want is the right theme. What can I do? Any help would be highly appreciated.
Thanks !
Hi,
You can contact Magento Support or Envato Support they will help you.
Thanks.
We’ve been having a lot of problems with this theme. Changing anything in the demo site breaks another.
Hi,
Can you please explain your issue more clearly if possible with the help of screenshot to our support system so we will check and solve the issue for you.
Thanks.
When we edit something in the Porto Interactive banner, all content is lost after saving the page. And we still get the old WooCommerce template errors, after updating twice in the last week.
I’ve been waiting for a response now for over 27 days.
Hi,
Really sorry for the inconvenience can you please contact us through our support system with your site WP Admin Login details so we will check it for you and solve it for you and also please explain your issue there if possible with the help of screenshots.
Thanks.
I wish I could, but we can’t create an account. It says that the key has already been used, which it’s not.
Hi,
Do not need to use the product key to Login into your account just your name, email and password are required.
Thanks.
When porftolio page is set from theme options then the filters dont work if i have a large portfolio. It renders the page when i scroll down. When will you fix this? At the moment this theme is not suitable for people who have a large portfolio.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
I can give you the passwords but nothing happens. I’ve already contacted your support and it was fustrating. Last reply and the last update didnt solve the problem.
Hi Sven-Erik,
Sorry for the inconvenience our development team is working hard to solve the issues the customers are facing and within a couple of days, you will find an update release without having an issue until that please be patience.
Thanks for your understanding and contacting us. have a great day.
Closed.
Hi,
We have tested our latest theme and in our latest Theme portfolio filters works perfectly fine at our end so please update your theme to latest version hope you will not find an issue is yes then please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
Hello! I’m using an older version of theme 3.6.3 although I own 4.1. I think of buying the 4.2 but as I tried to install the latest version, I had several problems in the page design, especially with the features of Ultimate Addon. How can I proceed? thanks!
Hi,
We have removed the Ultimate Addon plugin from our theme since 4.0 release and the elements of ultimate addon which are used ion our demos we added those elements to a new built-in plugin named Porto Functionality. You have to use Porto Functionality Plugin and its element instead of Ultimate Addon.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
are this theme is already translated to indonesian ?
Hi,
First of all thanks for showing your interest in Porto WordPress.
When you install this theme this will by default works on English Language and you need to translate this theme language files as per your requirement language then your theme will easily be translated to that particular language.
And we will provide you the latest Indonesian translated files for Porto WordPress
Thanks.
hi, I updated to the last version of porto and got this error: Parse error: syntax error, unexpected ‘{’ in home directory/public_html/wp-content/themes/porto/vc_templates/vc_tab.php on line 1 – any advise would be greatly appreciate it. my website useradiologyequipment.com
Hi,
It seems some files of your theme crashed while uploading. Maybe it is because your server requirement does not meet the latest Theme and Plugins minimum requirement so please update your theme again by following the steps given below you will not find an issue.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks, I managed to fix the issue by reinstalling a backup. but now I get an error in the search page when searching a product. “Parse error: syntax error, unexpected ’$porto_settings’ (T_VARIABLE) in …......./public_html/wp-content/themes/porto/content-blog-full.php on line 1 ” what could this be? Yes, I will get support extension if it’s something I can’t fix myself. thanks.
Hi,
This issue mostly occurs when your site does not update/install properly and some files crashed during uploading of your Theme so please update your theme again by following the steps given below you will not find an issue.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme) 2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there. Your theme will be updated easily.
Thanks.
Hi,
How i may use portfolio on single product page? I want do output portfolios by name, which coincides with the category of goods.
And conversely, display on the portfolio page products that match the name of the portfolio category.
Is it real?
Hi,
Sorry to say that but this is not possible with the help of Theme Options. We use Woocommerce Plugin with our theme and Woocommerce has it’s default functionality on its product and every page.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
Thanks for reply.
if I purchase the support, you will be able to help in this matter?
Hi,
If you want customization you can contact us here: nicework125@gmail.com and ask this question here.
Thanks.
Hello guys, are u fine? Congrats for the nice nice nice theme <3
Look, i installed just right now the theme but give me an error like:
Parse error: syntax error, unexpected ’:’ in /home/storage/2/6b/94/midoriatacadoevarejo/public_html/wp-content/themes/midori-atacado/inc/functions/general.php on line 232
the url is midoriatacadoevarejo.com.br
can u guys help me with that, please?
Thank youuu!
Now, i put the PHP version to the last one 7.1 and gives me this:
Server error! The server encountered an internal error and was unable to complete your request.
Error message:
malformed header from script. Bad header=
: index.php
If you think this is a server error, please contact the webmaster.
Error 500 midoriatacadoevarejo.com.br Tue Feb 27 10:45:27 2018 Apache
We just fired out, thank you and sorry!
We updated the php.ini and htaccess too
Hi,
Can you please contact us through our support system with your site WP Admin and Cpanel Login details so we will install it for you.
Thanks.
Hi,
I have three members in one row and i have used the below option <Show External Link instead of Member Link> (https://prnt.sc/iey1kl) as suggested by you for disable link, but it is hiding the first member link only for other members while hover on image, link is showing.
Please help for disabling the other members link also.
Thanks,
Hi,
It is working on our side if you still find an issue then we need to debug your site please contact us through our support system with your site Login details so we will check it for you.
Thanks.
Hi,
This is the default functionality of WordPress you can contact to WP Support.
Thanks.
Hi,
This is the default functionality of WordPress you can contact to WP Support.
Thanks.
Amazing Work, Good Luck With Sale
we have 5$ theme sale only for 24 hours, hope you will check our portfolio.
Hi Guys,
Just wanted to see if this theme is compatible with this plugin?
https://gtranslate.io/Ive been looking at WPML but the only problem is my website is incredibly large, and the cost it would incur translating every page and product would be a nightmare :-/
Regards Tom
Hi,
Sorry to say that but we have not tested this plugin yet with our latest Theme so we do not give you the guaranty and please tell us in which country language you want to translate your site so we will provide you the translation files of the theme on that language then your issue will solve.
Thanks.
Hi There, In fairness there are quite a lot of european countries. The reason i have looked at this plugin is due to the fact that it uses Google translate
Hi,
if you will tell us that in which language you want to translate your site then we will provide you the latest translation files of the theme translated from google translate otherwise you can use any plugin for that.
Thanks.
Hi how are you?
Is it possible to HIDE the tab called “Size Guide”?
Thank you so much best fernando
Hi,
First of all thanks for showing your interest in Porto WordPress.
And sorry to say that but this is not possible with the help of Theme Options but you can do it easily by using Custom CSS of Js function.
Thanks.
When I upload my logo at header and view it in mobile, the logo too small. Change it using yellow pencil css, but still same.
Hi,
Can you please share your live site URL with us.
Thanks.
Hi, regarding mega menu. I had managed to set it to appear like this screenshot http://prntscr.com/ijzwm4 but after update it shows everything in one row http://prntscr.com/ijzyqy . I would like 2 rows and 5 columns like before. The demo for shop 2 that had this setup is only one row now
Hi,
Your screenshots show that you did custom work on your site and the custom work will override by new theme CSS or remove when you update the theme so please set once again like you did before you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
The first one is a screenshot from a different site whose design I had copied for the menu. As you can see it has two rows. I had managed to do that on porto without any css customizations on previous theme version. What changed on the new version?
Hi,
Please set it again and check your site after removing the browser cache.
Thanks.
I have done so and no change. https://prnt.sc/ikh4a3 I have also updated to ver 4.2 and now single products have no boarder even with boarder setting under woo commerce in theme functions set to yes. http://prntscr.com/ikidb7 http://prntscr.com/ikidot I have cleared cache several times. Quick view also not working
But i have reverted to using product-image.php and product-thumbnails.php templates of previous woo commerce version due to this issue and its back to normal http://prntscr.com/ikijsc. However menu still needs sorting out. Its not sticking to set 5 columns as in my previous comment
Hi,
If it not then we need to debug your site and for that, we need your site WP Admin Login details so please contact us through our support system with your site WP Admin Login detail so we will check it for you.
Thanks.
Could you show a demo of shop 2 with this menu layout of 2 rows 5 columns. I wouldn’t want to buy a mega menu plugin if all there is is a simple bug
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. After the support extension, we will create this type of menu for you on your site.
Thanks for your understand.
