452 comments found.
Is it possible to post an event as a news/blog? For example, I create a post but when I click on that post it goes directly to the event page
The event has its own template, you cannot show the event as a blog post. If you want that, you simply need to open a standard post and place your event information there. Also, you can show the events together with the blog posts on the Archives page template.
Hi, can I put a photo instead of video on the main page?
Yes, this is possible with Slider Revolution plugin, which is included with the theme package.
Hi before purchasing your i have some questions 1. MP3 Download button option is there 2.I need to add ads in-between 2 tracks
Hi and thank you for being interested in JamSession theme. Regarding your questions: 1. At this moment there is no pre-defined download button for mp3 songs – you can add a download button using Visual Composer and you can insert it in the content area. 2. If you are talking about the album post type – the tracks are automatically added to the layout. What you can do is to add the tracks manually, in the content area, in this way you will be able to insert your adds between each track. Let us know if you have more questions.
Disregard last comment about the “Latest Album” not playing my music… Had to do an update on a few plugins
That was exactly the solution, to update jamsession post types plugin and the theme. If you have any other issue, feel free to open a ticket, we’ll help you.
On the main page the “Latest Album” is no longer playing the song that’s selected when clicking on the play button
Hi, please make sure that you have the latest theme version.
Hi team,
I’m using your JamSession theme for a few years and it seems to work fine. Just a small problem with the Navigation Menu, I recently added a link to my other website and want it to open in a new tab. I ticked that option in Admin Dashboard but it doesn’t seem to work. Can you please help me with this?
My website is: http://emmamullings.com/
Hope to receive your support on this.
Cheers, Q
Hi, no problem, we’ll help you with this, can you please open a ticket on our support system? Thanks! The URL is: https://smartwpress.ticksy.com
Hi team, actually since I purchased the theme quite a while, the support has expired. I don’t think I can open a support ticket 
Can you please help me via this conversation or send me an email via baoquynh132@gmail.com? Really hope you can help me with this.
First of all, please make sure that you have the latest version of the theme. The “Open in new tab” option should work, the theme does not change this behavior. Regarding support – if is expired, you always have the option to extend it. Please update the theme to the latest version, and make a short test.
Hi SmartWPress, may I know from which version of the theme this feature has been fixed?
Please update your theme to the latest version, the functionality works out of the box.
Hi there! Before 4.8 it was easy to use .post_item {min-height: 400px !important} to level every event-post to the same height. Since 4.8 this css don’t work anymore. Can you give me a hint, please?
Hi, please open a support ticket, I will help you. Thanks.
Hi! I was wondering if you have an Amazon icon for the social media links? The band I work for offers a link to Amazon so people can buy the albums the band no longer has in stock. Thanks so much!
Hi, at this moment is not available, but I will put this on the TODO list and prepare for the next update.
Can i use a video as background WITHOUT sound??
Yes, you can add the video as background for Slider Revolution and mute the sound from slider settings. Feel free to send us a mail if you need more details.
I don’t mean the slider, but a Video Background down in the page, let’s say behind the mail contact form, like in your demo.
You can also add a background using visual composer row properties. Just edit the visual composer row and on general settings, add the URL to the video, that is already saved on your website. Please drop me a mail if something is not clear, I can send you some screenshots.
The gallery-view of my photos is showing up in a wrong ratio. The pictures are squeezed together. What could cause this?
Hi, please drop me a mail to support@smartwpress.com with the URL to your website, I will take a look. But please make sure you are using the latest version of the theme. Thanks.
Hello! How can I replace the seccion “leave a reply” for a contact form in the mobile version?
Hi, the “leave a reply” message is shown above the comments and not on contact form. Can you please send me a screenshot with the exact place where you see this text? Please use the support email. Thanks!
Hi, I updated to the new version. The mobile menu don’t show submenus…
Hi, please make sure you clear your browser cache and test again. If still does not work, please drop me a mail. Thanks
Hi I just updated the theme and it made the menu header area all messed up. It looks like the there’s two headers conflicting with each other because it shows 2 logos and 2 nav bars but its all distorted.
Hi, please clear the browser cache and test again. Let me know if you need more help.
Hi I just updated the theme and it made the menu header area all messed up. It looks like the there’s two headers conflicting with each other because it shows 2 logos and 2 nav bars but its all distorted.
Hi, please make sure you clear the browser cache and the server cache (if you have any server caching mechanism) and this will fix the issue 100%. It seems that your browser is running the old version of the css/javascript files. Let me know if you get stuck, I will help you.
loved this templates .. problem is how I can use for computer IIS hosting..lol… very nice job
Hi and thank you for being interested in JamSession theme. The theme should be used with a WordPress environment. Feel free to mail to support@smartwpress.com if you need any help.
Hi,the latest version of this theme JamSessionVersion: 4.7.9 is having an issue previewing photos. (shrinked images) i tried the previous version of the theme, it has no issue viewing the photos. Please advise how to fix it.
Hi, we already fixed this and we are preparing a new update with several new improvements. If you don’t wait for the next theme update, please drop a short mail to support@smartwpress.com and I will tell you how to fix this. Thanks.
HI. How do aI add (re)captcha to comments?
Hi, at this moment reCaptcha is only available for the contact form, as part of the theme functionality. For the comments, you can try a free plugin that can handle this functionality. Feel free to mail us if something is not clear. Thanks.
how can we change all text color ?
Hi, Please drop a short mail to support@smartwpress.com and I will help you with this. Thanks.
Hi -pre sale question. On discograpgy page – when you hover over the thumbnails it shows some headphone. But when you click it takes you to the indiviual page – can it play the demo from the discography page instead?
Hi and thank you for being interested in JamSession theme. At this moment, you can only play the songs from one album by entering the album page. There is no setting that allows you to play the music directly from the Discography template. Please let me know if something is not clear of you have more questions.
Today’s theme update broke my site!
Hi, please send details on support email, I will help you. The update is tested before being released, I don’t think the update caused this. Anyway, please send me a mail, I will help you.
