21578 comments found.
Hi, i have an issue with my website . My top bar meniu is duplicated . For example i have put the logo in the center and the Home page is twice . Home – Logo – Home . how can i delete the all duplicated items? please help!
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I already did that … and i didn’t received any support .
I will quote what is clearly stated in theme description (as well as in our author profile and support portal):
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received. Please note that the fastest way to obtain support is to submit a request via our Support Portal: support.dream-theme.com. Requests received via ThemeForest comments and personal messages, email, Twitter or FaceBook will take much longer time to process or can be not addressed at all!
Is it possible to add packages in “digital-agency” demo with woocommerce??? Is it possible to use this theme for my multiple projects (my multiple domain) ???
Hello,
> Is it possible to add packages in “digital-agency” demo with woocommerce?
Yes.
> Is it possible to use this theme for my multiple projects (my multiple domain) ?
All themes on ThemeForest require 1 purchased license per 1 site: https://themeforest.net/licenses/standard
Is it possible to add external link in buttons available in demo “digital-agency” ?? Is there any purchase code required for activate this theme??? And for my each project, buy this theme separately???
yes.
Hi there, I installed one demo page and the landing page or one page navigation effect is broken. can you help me how to fix it? Im talking about “modern creative agency” demo
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi there,
Hoping you could help with some input.
The theme has very slow performance and I’m concerned it’s the fault of your plugins, in particular “The7 WPBakery Page Builder”
Opening elements to edit in Visual Composer is painfully slow, it takes almost 30 seconds to open and edit the a text block, with lag as well.
Any idea why this is so slow and any idea how to improve this?
For reference, all of my other sites run different themes using Visual Composer and have no lag at all.
Thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Wonderful theme. Love it! I would love to host store/shop on a subdomain to separate news from the products and slightly change branding, how can I use the same license? Please. Thank you for your amazing work and support.
Hi,
If the store is a logical part of your main website, then you are good to go with single license.
However “slightly change branding” potentially can be an issue. Please get in touch with Envato directly: https://help.market.envato.com/hc/en-us/requests/new , describe your use-case in details and ask if you can use same license.
You are so awesome!!! Thank you.
My pleasure 
Hello there. I’m having trouble placing a photo album after the last update. When is the new update? You created a great theme. Congratulations. and we love you.
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Just bought this. And I get the “You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it.” message. So I dont see live previews of changes. Are you going to update this? I can update it myself, but I fear it wont be compatible. Please clarify.
Hello,
Navigate to The7 WPBakery Page Builder > Design Options, scroll the page down and hit the “Save” button.
Hello, is it possible to install custom fonts?
Thanks! Laura
Hi Laura,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi. I found that almost every element(gallery, testimonials…) appears 3 or more columns then shrinks only 1 column in mobile view. Is there any way they remain 3 columns or shrink into just 2 columns in the mobile view?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi. By default, a page (with a left sidebar and a left main content) in the mobile version shows first the sidebar and, second after the sidebar, the main content. I need the content to be shown firstly, before the sidebar. How can we do it? Thanks!
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Imports are failing, your server down?
Import failed due to repository server error. Please try again in 30-60 minutes. If the problem persists, please don’t hesitate to contact our support.
Hi,
Nope. All seem to work fine on our side..
If the issue persists, please get in touch with our support at support.dream-theme.com
Hi, how you doing? 1- I can’t update to The7 Wordpress Theme 6.2.0 it says the error message Forbidden.
2- Is there any change of making the transparent mobile header of The7 Wordpress Theme solid? I mean to have the a page with transparent header and the mobile header to be a solid block. (i made it myself with a media query and changing the opacity and the display of the mobile header to relative, and it works fine) but maybe i’m missing a built in theme option.
Regards, Chris
*For Google The7 Wordpress Theme transparent mobile header to solid. The7 Wordpress Theme transparent desktop header and solid header only on mobile. The7 Wordpress Theme can’t update to the last version. The7 Wordpress Theme automatic update error message Forbidden. .
Hi Chris,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Question – my company is looking to start up a blog site and I want to present them with The7 Theme as an option (they’re currently looking into Sharepoint, another 3rd party and WordPress).
Can I use my copy of The7 theme to spin up a sample site on our test/production server to showcase to management? Should they like the WordPress option, then we would move forward with purchasing the theme and support.
Hi,
According to Envato license – no.
But as copyright owners we give you this permission.
Thank you. Is there anything special I need to do with the registration? I don’t want to deactivate my current blogsite.
Please get in touch with us via https://themeforest.net/user/dream-theme#contact
Thanks!
Message sent. Thank you!
Updated to v6.2.0. After the update the site doesn’t load and wp panel returns “HTTP ERROR 500”. Had to go back to an older version. Any ideas why that’s happening?
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
The map in contact not working??? https://prnt.sc/iltuqk why???
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Small issue https://prnt.sc/iltsst and here https://prnt.sc/ilttaj Why is there always a white space above and below? I do not want to have it. How can I remove it on all pages
you can see on all pages: https://prnt.sc/ilttwh
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, for my customers I plan a video course for the theme. Am I allowed to use “The7” as subdomain name?
Hi,
I’m afraid authors cannot answer such licensing questions. Please get in touch with Envato directly: https://help.market.envato.com/hc/en-us/requests/new
Error in the widget “TD-Contact information” in the links to social networks because it comes out three times repeated “Viber:”, making other social network icons disappear.
Hi,
Thanks for report. Forwarded to our dev team.
Hmm.. we were not able to reproduce the issue. Please get in touch with our support at http://support.dream-theme.com – they’ll take a look what’s wrong.
Hello. Thanks for your great work I have 2 questions : - Is it possible to put “sticky description” on projet details ? - Is it possible to include a very minimal slider for portfolio, something like https://wordpress.org/plugins/portfolio-slideshow/
Thanks for your help
Hi,
1. Yes, but we consider it to be “legacy” feature.
2. There is simple slider built into theme. Guess there is no need to use a third-party one.
On the Dance School demo, can I add a video gallery full with videos from youtube? My clients has videos on youtube that he wants to display on the website.
Hello,
Yes, videos are supported in galleries.
