21578 comments found.
I was wondering if there are any tips and tricks you can give in speeding up a website as I have got the7 running on a page and it is getting a really slow score on speed checkers.
https://gtmetrix.com/reports/www.jjmagicshow.co.uk/PQnJOHeSAny advice would be appreciated.
Hi,
Server responce is very slow. Looks like you are not running any caching plugins.
We recommend installing WP Supercache (or other similar plugin) and enabling page caching. This will increase your site performance significantly.
Then you can use free cloudflare plan to speed things up even more. Just don’t enable the rocket loader because it will mess up JavaScript.
Hi Guys, i have a problem with LayerSlider on mobile, still loading a image but doesn’t show up. U can help me?
Hi,
Theme Options > Advanced in the “Advanced Settings” tab you will find the “Normalize scroll on mobile devices” setting. Disable it and LS will work as usual. BUT we recommend considering switching over to Slider Revolution..
thank you mate. i switch to slider revolution.. this is more better.
Ok I am new to this theme or platform but customizing a built in website should not have been that tough. I installed the theme yesterday and activated “Coming Soon 01” demo site. The simple task of changing the text on that demo site is impossible. There is no documentation, I do not know what those different types of Page Builders are as they do not do anything but let you change CSS and JavaScript. I opened two tickets for two issues and still awaiting response. Started to think if I just wasted my money on something that isn’t for me?
Hi,
“Coming Soon 01” is actually a tricky one: it’s all Slider Revolution. That’s why you’re having hard time editing it like the usual content.
You can either try to edit it in Slider Revolution menu or get in touch with our support at support.dream-theme.com – our guys will assist with it.
I have opened a ticket there. Hopefully it will get their attention soon. I tried to configure it using Slider Revolution but could not find anything beyond the background images on that. Keeping fingers crossed.
I figured out the issue. The “Global Setting” option seems to be selected when you open the slider but it is not. You have to click it once more to actually open the global settings and text etc. Once you do that then it is all configurable, at least it seems so.
Good. Thanks for letting know.
Will there be a product carousel by tab?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
can product carousel order by random?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hey guys, I’ve been using the7 theme and visual composer for years now, I just recently purchased it again in confidence knowing how well it works for me on my site and assumed it would for my new client ‘encase-ltd.com’, unfortunately a recent update is causing visual composer (WPbakery) to resize images ‘distorting them’ and forcing them to be center justified without going ‘full width’, I can upload an image ‘3840×800’ and set the row to ‘stretch row and content with no padding’ and it will ignore this setting keeping it center justified, I have put in a support ticket giving very detailed indicators to the problem but the developer is taking to long to reply ‘18 hours and waiting’
Here is a video of the problem, I duplicate the process using the visual composer on my site ‘nxvisualstudio.com’ and the visual composer on the clients site’encase-ltd.com’, the most recent version of visual composer on encase-ltd.com refuses to go full width with images on this theme; https://www.youtube.com/watch?v=NLrIY0W75Oc
I have a time limit to get the site working, as this is classed as broken I would like to put in for a refund, I won’t put up a bad review either as you guys have been flawless for me on my own site for years but it’s only now I’m getting these issues on the new version of the theme.
The support portal is a massive drag which is why I’m posting here, But thank you for being awesome for me on my own site!
Extra info; here is a test page with a test image uploaded @3840×800px and the row set to stretch row and content with no padding; http://encase-ltd.com/test/
To note; I have had a reply to my support ticket ‘one day ago’ but after I replied he still hasn’t got back to me, now 20 hours, I just hope he doesn’t overlook the details as he seemed to in the origional post.
Hi,
Can I please have your ticket ID or a direct link to it? Thanks!
Hey there I think it’s this (68881) if not it’s http://support.dream-theme.com/tickets/stretch-row-and-content-no-padding-not-working/
I’ve asked our guys at support to take a look at it ASAP. However note that if support guys will need an input from the dev team, it will only be possible tomorrow – for some bizarre reason March, 8th is still a national holiday in our country..
Hey, that’s not a problem, I’ll give Safeer direct access to the Cp and any other access as this is a very recent and odd occurrence, Thank you so much for your time, I’ll get back to you in due course
Hey, that’s not a problem, I’ll give Safeer direct access to the Cp and any other access as this is a very recent and odd occurrence, Thank you so much for your time, I’ll get back to you in due course
Well, I did say I’d report back, unfortunately I have more bad news..extremely bad, I left it in the hands of your site dev.. so I went off to make some tea, as you do being British, I came back to the office while partially taking a sip and projectile the remaining tea content onto my lovely Dell monitor, the site was working! Safeer found the issue sharpish!
So Jetpack is one to log in the future.
Does a new monitor come under the support? 
Thanks again guys!
Our pleasure.
Sorry to hear about the monitor, though. I’ll ask our guys to check the JetPack – maybe incompatibility can be fixed relatively easily.. So no more innocent displays will be harmed
Hi Dream-Theme,
‘New: long awaited The7 Licenses Management Tool: https://repo.the7.io/manage/'
This is a huge help – Thank you.
Hi.
We are setting up Google Tag Manager manualy. Does DT Contact Form as DOM events? If so witch one is the success form submit?
Best regards.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Thank you for the reply. ticket submited. Best regards.
The7 Slider Revolution, I can’t find an update.(An error occurred while updating The7 Slider Revolution: Download failed. Forbidden) or Theme can’t Update Failed: Download failed. Forbidden
Hi,
Looks like you’ve de-registred your purchase code remotely using repo.the7.io/de-register/ or repo.the7.io/manage
Please de-register and then register the site in question following the guide https://guide.the7.io/start/#registration
And please do not use one purchase code on multiple sites – it violates the License and is not cool
Thanks!
Awesome theme…how do I access the Ultimate VC add on freebies. They have tons of full page demos that I find value. How do I access them?
Hello,
Not all content is available with bundled plugins 
Please refer to this official Envato article for details: https://help.market.envato.com/hc/en-us/articles/213762463
Understood…so do you have a demo of the ultimate vc add-ons that come with your theme.
We do not have a dedicated demo of UA. Because we use it extensively in our every demo
Good morning, wanted to let you know that there seems to be a conflict with Post Grid and Convert Plus. When Convert Plus is active, Post Grid stopped working. (running version 6.1.0)
Hi,
Thanks, we will forward your report to respective plugins authors.
Hi there, I’ve updated the theme but I cannot find the Theme options anymore what am I doing wrong?? Thanks, Bertus.
Found it poeh why haha??
Hi,
What is “poeh”?
Hi there, sorry but I can’t find where to add the name of the person or the company.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Not sure if it is me going totally mad but have you removed Them Options from the menu? I have just done a fresh install on a new site and installed a the7 template but I am not seeing Theme Options anywhere to make any changes?
Hi,
We’re talking about options in the left panel – NOT in the top bar, right? You can enable/disable them in WP-admin > The7 > My The7, in “Settings” block.
Yep that’s the one found it now. Thanks for that thought I was going mad!
Nope, that’s us
I am fairly new to WordPress, although I do have a running website with them. How complicated is it to upload it to WordPress and the actual creation of the website, if I want to develop my own theme?
Hi,
Sorry I’m a bit slow today 
Are you asking about installing The7 or about developing a theme on your own? Thanks!
Hello, I buyed your theme, but I can not register it. show this message cURL error 7:
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Why is this theme slow in the backend? Since when I bought, last year, until today (even after several updates) this theme remains the same. Very slow at the backend. It gets annoying. I tried several times to solve the problem with the support but they always blamed me. That would be problem in my computer, browser or on the internet that I use. Being that I did the internet on 3 internet providers, several computers (Linux, IOS and Windows), all browsers and the problem persists. The support time has expired and my issue has not been fixed!
Hi,
Have you talked to our support about it?
Several times. However, I always had the same result: The problem was in my computer, my internet and / or my browser. And it was for that. I really like that theme. But this problem makes me very sad, unmotivated to deal with it.
What happens when you keep all the plugins active BUT switch over to a default theme?
(According to our experience, excessive use of plugins is usually to blame for back-end sluggishness.)
With other themes everything works normal. I have already tested with The7 leaving only Visual Composer enabled and still slow.
Changelog: Please ensure in your processes you upload changelog the same day you update the theme. Getting a theme update and then up to 5 days later getting what has actually changed is frustrating for purchasers of your themes.
Hi,
Apologies.
We’ve found a minor bug in registration/de-registration in v.6.2.1 and decided not to release it on TF. We’ll be releasing fixed version today along with the changelog.
Ok, still updating your changelog (https://the7.io/changelog/) each time we see an update in our backend would be nice. Used to happen all the time, lately, it comes days later.
Changelog is already up to date and patched version is on our servers.
Sorry for inconvenience.
Great, thank you.
And you
Hi, we have quite a few themes with you and all the updates went well except for one. We tried to update from Version 6.1.0 to Version 6.2.1 and we got the following error: “An error occurred while updating The7: download failed. Forbidden” Could you please help us with that? Thank you!
Hi,
Looks like you’ve de-registred your purchase code remotely using repo.the7.io/de-register/ or repo.the7.io/manage
Please de-register and then register the site in question following the guide https://guide.the7.io/start/#registration
And please do not use one purchase code on multiple sites – it violates the License and is not cool
Thanks!
I have submitted a ticket. How long does it take for a response?
We clearly state on the theme page that:
Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.
