28331 comments found.
I am very interesting in this theme.However, when could your team fix the issue of behaving on iphone 6 or other version of iphone devices?
Hi there,
Please elaborate on the issue you are having on these devices via support and we’ll check it out.
Good day,
The number/quantity of items on product pages disappear each time a product has only 1 stock left. Pls see screenshot: https://screencast.com/t/NGUf4qFGvKindly advise on how to fix. Thanks..
Kindly provide a reply on this please, thanks… Our theme was purchased using another themeforest account. Let me know if you need us to provide purchase code or other details via email and which email to send it to. Thanks..
hi, kindly reply… theme’s been re-purchased under this acct. thanks..
hi, kindly reply… theme’s been re-purchased under this acct. thanks..
I see that there are options do make layout for category. Customize > Shop > Category Page
Is it possible to have different categories, different layout configurations?
Thanks
Hi there,
I’m afraid we do not support this at the moment. You can place a feature request for this here https://uxthemes.canny.io/flatsome
Hello,
Is it possible to customise the search functionality coming in Header section for Woocommerce Products within Child theme.
As for now the Search for Products give the result based on Title in Ascending Order. My requirement is to get result based on Price in Ascending order..
Is this possible from the child theme ?
Thanks
Hi there,
Please note that the default search engine does not support sorting. You will need a bit of customization or use a plugin.
Hello,
In Parent theme there is a functionality within the folder inc/extensions/flatsome-live-search/flatsome-live-search.php
From this file the woocommerce products are searched accordingly. For that you have used the following code :
$ordering_args = $woocommerce->query->get_catalog_ordering_args( ‘title’, ‘asc’ );
within the function
function flatsome_ajax_search_products( $args ) at line number 38.
So, is it possible to achieve this functionality from child theme? because I want to customize this functionality.
Is it possible to create a custom page for flatsome-live-search/flatsome-live-search.php in child theme ?
Thanks
Hi suddenly my mobile shop is displaying different currencies to the desktop site. I have all cuurency options switched off and even deleted them, there was no change. I have added no plugind either. Can you help?
Hi Adrian, sorry for the trouble.
Please send a link to your site via support and we’ll look into it.
Hello , I have a problem with images on product page. some parts of the images are being cut off to match the theme. I tried to regenerate images but it won’t work. How do I display the whole image without being cut off.
Hi, the instagram photos are not working, the broken link appears. I’m using the Instagram Feed. How can I solve that? Thank you
Hi there,
Please update your theme to the latest version 3.5.2 https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Online Documentation – http://flatsome.uxthemes.com/docs/—> 404
Hi there,
Here’s the correct link to our online documentation https://docs.uxthemes.com/
Hello I’m starting a project and I’m choosing your theme. Could you answer some pre-purchase questions? 1. Is your theme produced and supported by a company or just by the author? 2. Do you offer any paid customization services? Thank you
Maurice
Hi Maurice,
1. We have a team that is in charge of development and support.
2. I’m afraid we do not offer customization services.
The theme uses Visual Composer to edit it?
Hi there,
We have our own page builder, the UX Builder https://docs.uxthemes.com/article/186-how-to-use-the-ux-builder
I have a few pre-sales questions – can I please email these privately to you?
Hi there,,
You can shoot them via support and we’ll be glad to get back to you.
Hi, pretty sure that is the same form I used a couple of days ago but got the following email in reply…
- This is an auto-generated message -
The account you have sent in your ticket with (61925), is not verified as a valid Flatsome theme purchaser. Please use your verified buyer account (the account you bought Flatsome with), to submit support tickets and which has a non-expired support time limit.
Ticket status: Closed
As I have pre-sales questions I don’t have a purchase code 
Hi, i have a problem: hover zoom image in the product gallery doesn’t work anymore. I only installed woocommerce and flatsome no other plugin about that..and in the settings, I selected flatsome lightbox and flagged product image hover zoom chechbox
Hi to all the tha Flatsome Team.
I have contacted your support regarding the paswword field problem on the checkout page.
I found that there is a line in your flatsome-shop.css file that hide the password field !! Why the hell would you do this ???
Here is the line: .js_active .woocommerce-account-fields div.create-account, .js_active .woocommerce-shipping-fields .shipping_address { display: none; }
I also find a temporary workaround for everyone. You must go to your theme customizer from the front end, and add this line in the CSS option:
body.woocommerce-checkout .woocommerce-account-fields .create-account { display: block !important; }
If you add it through wordpress style.css child theme, it will not work and the theme CSS take the hand on it…
I really hope your team will solve this quickly as this is a non sense to hide this field :/
Thanks
Hi Matt,
Updating to version 3.5.2 should resolve the issue https://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi I want to ask presale question,
1. Can I add images on the shop single product description? 2. Can I customize my product description content layout on each product using ux builder?
I hope You give me the good news,
I really like you theme
Hi there,
1. Yes
2. I’m afraid we do not support different product page templates.
.
On live search i want to show product search result that should be sorted price low to high.How i do that??
Hello please reply me
Hello Sarun,
I’m afraid the search engine does not have a sorting feature. You will need a plugin for this.
Hi. For Custom Product Blocks, how to use [ux_product_tabs] but displayed as accordion (like the other presets found in the customizer). Thanks.
Ok, for those interested use this: [ux_product_tabs style=”accordian”] Thank you again poor Flatsome support team.
Hi,
I like the way you setup your classic theme, with the header menu static and white background with the slider under it.
See: http://flatsome3.uxthemes.com/demos/shop-demos/classic-shop/
The way it installed on my server is with the header menu transparent and the slider shows through it.
See: http://flatsome.connormarc.com
How do I set it like you did?
Sincerely, Marc
Any feedback on this?
Hi Connor,
You can import the header preset in Theme Options > Header > Presets
How to i change the flaticon ?
Theme Options > Header > Logo & Site Identity
Hello. I am updating a website done with this theme. The original website is https://www.nextgenatl.org | Towards the bottom of the page there is a hover effect that gives a red overlay and also added a line a text when the mouse hovers over the image. I rebuilt that site on another server and plan to clone it over the original. I would like to create that same effect. malikmack.com/nextgen/ is updated version of the site.
Hi there,
I’m afraid we do not have such a feature. You will need a bit of customization.
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