Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

thanks

Have a good day Bye

Hey, Could you tell me how I can talk with you? the support form doesn’t still work! I try to install and disinstall the theme twice and the error is the same: Fatal error: Class ‘Hoteli_Kirki’ not found in /web/htdocs/www.palazzinab.it/home/customizer.php on line 62

Hi,

we have already shared with you the credentials and instruction on how to open a ticket on our support forum.

Why you didn’t opened any ticket yet ?

Please if you have any problems on the forum write to our email and we will be able top help you on the ticket procedure.

Have a good day Bye

Hi,

we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday. For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )

Have a good day Bye

I have opened it yesterday

Hi,

perfect, you will receive an answer as soon as possible based on the timing indicated in my previous answer.

Have a good day Bye

Hi,

be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi, I have sent you my question through contact form, so could I have answer? Thanks.

Hi,

we guarantee our response in 24/48 hours ( we calculated the average waiting time is 15-17 hours ).

We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday.

For example if you send a request on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the question, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

hey nick, i just opened 2 tickets 5 daas ago and no reply, what a support?

Hi,

this is not possible, we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).

We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday. For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )

Have a good day Bye

Hi,

we handle pre-sale questions via the contact form for give to the user an added value.

The request comes directly to our developer team who can give you a definite answer and with faster times since the developers can not have access to the comment section.

I think that if a user is interested in buying our theme make no difference to enter the question here or through our contact form.

However if you do not want to post your question in the form I can do it for you and when they will answer me I can answer to you. In this way there is a double passage that can be saved and the waiting times are longer.

I think that for you as all users you want to have a precise answer with the shortest waiting time right ?

Have a good day Bye

I have already submit a pre-sale question, but I’m totally agree with @garyfalkland, when saying that post the same identical answer to all question is not a good idea.

I have other questions … some of them I’ve seen already asked here, like the Synch with Air BnB. If you answer the questions directly here on Evanto, all the potential customers who have the same doubts could read the answers and avoid making them again. Reading the comments can help to understand better the theme.

There is no information about the functionality of the site. Or rather there is no information on the doubts that may come out and that the demo does not clarify.

This is because you never answer here …

And other question

the booking sys can be configured orpersonalize with offers and packages (a Valentine Day packagefor eg., if you book it, you have some benefits included)?

There is a backend demo or video to understand how it works.

I have received a refund because a theme was not properly what I looking for. Ilike your theme and seems to be modern, but I would like to buy a wrong theme again…

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

pre purchase question,

How to enable woocommerce payments system for hotel booking? because i need to use Malaysia local payment gateway (EGHL) for my site

Thank you.

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

I mean on this page, the comments I see.

I hope you answer my questions positively and then buy the hotel booking theme. I also become one of them with good reviews. Thanks and have a good day Bye

Yes sure!

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

I have checked your past comments and please do yourself a huge favour. STOP pushing everyone to ask sales question through the contact form. It is annoying and another process we should not need to do, just answer the simple questions. You put potential customers off

Hi,

we handle pre-sale questions via the contact form for give to the user an added value.

The request comes directly to our developer team who can give you a definite answer and with faster times since the developers can not have access to the comment section.

I think that if a user is interested in buying our theme make no difference to enter the question here or through our contact form.

However if you do not want to post your question in the form I can do it for you and when they will answer me I can answer to you. In this way there is a double passage that can be saved and the waiting times are longer.

I think that for you as all users you want to have a precise answer with the shortest waiting time right ?

Have a good day Bye

Hi,

Sorry ! I just saw that you bought the theme !

For the proper theme installation remember to follow the video installation on the documentation and for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

be sure that you have already registered in the forum ( by clicking on the “register” button at the top right of the screen ) and that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye