353 comments found.
Hey Jack, I update the URL to https. Since then the Theme is not working right. Maybe the Pagebuilder (Onepage) is defect now… i actually dosen´t know what to do… what would you reccorment?
BTW. I Updatet many Pages bevore… that ist the first, that dosent work.
Hi there,
Please be advised we provide support for our customers via support tickets with the valid support period and your supports seems to be expired. So please renew your support, create an account our forum, submit a ticket there and our support guys would be glad to assist you with all your inquiries, thank you.
Regards,
Jack
Please can you advice I add image for what I need to do.
http://mavinz.digital/demo/wp-content/uploads/2018/03/3-21-2018-10-38-32-AM.pngHi there,
Please be advised we provide support for our customers via tickets on our forum, so please create an account on our forum, submit a ticket there and our support guys would be glad to assist you with all your inquiries, thank you.
Regards,
Jack
Hi Jack I send tacket in from until now not get any answer can you support me ASAP
Hi there,
Sorry, but we haven’t received any of your ticket and haven’t seen any posts on our forum. Once again please create an account on our forum by following this link and then either post a comment on the forum in Accio WP theme thread or submit a ticket by following this link , thank you.
Regards,
Jack
Hi Author Team,
First, thanks for the great theme!
Second, I have a little problem. The team/staff section is not working well. I added 12 members to the section, but only 6 members are fully displayed. And on the right & left side of my screen two members are visible for half. But it seems not possible to scroll or move to the right or left to visit the rest of the staffmembers.
What is exactly going wrong? And how can I solve this? Thanks in advance!
Kind regards, Julia
Hi there,
Thank you for choosing our theme and for your feedback provided. Please be advised we provide support for our customers via tickets on our forum, so please create an account on our forum, submit a ticket there and our support guys would be glad to assist you with all your inquiries, thank you.
Regards,
Jack
This theme looks great! But can you provide a screenshot/video of the backend? I just would like to see how the homepage is created. Thank you!
Hi there,
Thank you for your interest in our theme and for your feedback provided. The theme is pretty easy to use and you would be able to set it up in accordance to your needs. We don’t have any specific screenshots to show since its a pretty much similar to any WP theme backend you’ve seen before. The Home page is built with the TM Layout constructor and has only slider added there via a shortcode, and other pages are built with the layout contractor and then combined into OnePage. With the theme you will get very detailed theme docs which will help you get familiar with all theme features and plus you can aways get in touch with our support team for assistance with any issue you would face upon working with our theme. Thank you and have a great day!
Regards,
Jack
Thank you for the reply! Is the documentation available online? or only when you purchase?
You are very welcome, Seems like you have purchased our theme already, thank you for your choice! For further reference if you would need any assistance pease create an account on our forum, submit a ticket there and our support guys would be glad to assist you with all your inquiries.
Regards,
Jack
Hi I am unable to login to the support after multiple tries so i though it would be better to post my question here. The contact us form after being filled out does not send the email on submission. I have set the correct email ID and still no email is being received when someone fills and sends the contact form. Please help as I may be losing out on a lot of inquiries. Thanks.
Hi there,
Sorry, this is unknown issue and please be advised we provide support for our customers via support tickets with the valid support period and your supports seems to be expired. So please renew your support, create an account our forum and get in touch with our support team via ticket, thank you.
Regarding your issue with logging into your forum account please send us an email via contact form on our profile page and we will reply with the further instructions, thank you.
Regards, Alex
hello it seems we have been hacked, so when i try to load page with my theme i can not and in the back office i didn’t even seen testimonials,portfolio….
Hi there,
First of all we would recommend you to get in touch with your hosting support team to find the exact issues that happened on your website and check whether you have a back up of the website before this issue appeared. Also please be advised your support period is expired and we would recommend you to update it in order to get further assistance from our support team.
Thank you for understanding,
ThemeMakers Team
Is the portfolio able to play vimeo?
Hi there,
Thank you for your interest in our theme. Yep, the portfolio supports youtube and vimeo videos. Please let us know if any further inquiries appear and we would be glad to reply.
Regards,
Jack
hi, first sorry for my english
i want to know if its possible that on the portfolio if I put a video its open on a shadowbox, because in the demo page one filter was video but there isn´t videos is this possible?
you mean behind the content? yes, that’s possible.
Regards, ThemeMakers team
I´m very bad to explain and in english much more. What I try to say is when you click on ”+” in the portfolio it´s open a popup with the image, I want the popup but with a video not an image
Hi Birome,
Ah, I see what you meant. Sorry the videos are only available on single pages in sliders or alone. There is no option for inserting a video in lightbox.
Regards,
Alex
ok thanks
hello I buy the theme but LayerSlider WP it´s ando old version, can you send me the new version with the update?
Hi Birome,
The latest LayerSlider version will be included in our next theme release which is planned for next week.
Thanks,
Alex
Hello, I have a question regarding colors, can the “mint green” be changed into other colors as well or is that fix? thanks in advance. BR
Hi there,
Of course it could be changed to any color of your wish. 
Regards, ThemeMakers Team
my theme’s google map is showing “please enter a vaild Google API Key” what to do?
Please be advised your support period is expired and we would recommend you to update it in order to get further assistance from our support team.
Once you got it renewed please update it in your profile page on the forum as shown on this screenshot http://awesomescreenshot.com/02b61932f7 and please provide the screenshot from the Themeforest account showing the updated date for your support.
Thank you. ThemeMakers Team
this it not fare actually. API key is not valid for GMap is a bug found. for a product i purchased.
HI there,
Its not a bug at all, there is a field to add the API key in the Theme Options, any further asstiance via ticket with the valid supprot period, thank you.
Regards,
Jack
Hi, your theme looks really nice. I was wondering if I use multi-pages layout instead of a one-page style?
Thanks!
Hi there,
Thank you for feedback regarding our theme. Sure the theme could be used as OnePage website and as multi-page website with separate pages. If any further questions arise please let us know, thank you.
Regards,
Jack
hi,
i want to know if its possible to have two portfolios, filtring by differents categories. without “all” button
is this possible?
i bought accio theme and the support was expired, how i can renovate just the support?
Hi there,
Sure you can renew your support for the theme and you can find the info on how to process by following this link Once you renewed the support please get in touch with our support team via tickets and they would be glad to assist you with all your inquiries.
regards,
Jack
There is no Revisions panel — I need deleted content back! I have checked under screen options but there seems to be no way of accessing the revisions panel. Any ideas?
Hi Author, 1-)I click button but website pages are not found. 2-) When I click on the Demo data install button, wp admin is throwing out me. (Where do we make mistakes)
Web : www.formaluminyum.com
We await your support. BirinciReklam Co. Ahmet. Regards
1-) düğmeyi tıklıyorum, ancak web sitesi sayfaları bulunamadı – (I solved the problem – settings->permalings->plain selected.)
Demo veri yükle düğmesini tıkladığımda, wp admin beni atıyor?Please help.
Hi! We have recently updated the theme to its latest version and once we did it the theme told us we needed to update the LayerSlider plugin but it demands an activation code. We don’t know where we can find that code because the plugin comes with the theme. Can you tell us where we can find it? Thanks!
Hi there,
We own the purchase code since we purchased the plugin with the extended license which allows us to resell it with our theme. In the latest theme update release we also included the layerslider plugin with the latest version, so you need to download the theme bundle and find the plugin in the plugins folder.
Regards,
Jack
Hey Author.
Please contact my email, because I send purchase code and please help me email notifications problem!
Thank you!
Can I the main colors be changed, for example from green to red?
Hi there,
Thank you for your interest in our theme.Sure, all colors are adjustable and could be easy changed through the Theme Options panel, so with this said you can get any elements color changed in accordance to your preferences to suit your project.
Regards,
Jack
Hello dear theme maker
I have a problem with my template of the accio one page so my site is not visible any more. Check www.tipforfree.nl
The comment I get from the template I can send you after sending this message as I cannot reach my gmail as I’m in this comments page.
Anyway my site is blank but other templates work.
Thank you for your help. The error will be under this comment.
Regards John
Hi there,
Please be advised we provide support via tickets and also you need to have a valid support and seems like your support is expired. So please renew the support and then get in touch with our support team via ticket on our forum and our support guys would be glad to assist you, thank you.
Regards, Jack
Hello Jack,
I just renewed my support and paid by cc. The error I have in my theme is as follows:
WordPress databasefout Duplicate entry ‘branding’ for key ‘slug’ bij query INSERT INTO `v4hm_terms` (`name`, `slug`, `term_group`) VALUES (‘Branding’, ‘branding’, 0) gemaakt door do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, _wp_batch_split_terms, _split_shared_term, referer: https://tipforfree.nl/wp-cron.php?doing_wp_cron=1489574567.1526379585266113281250
Just from one day to another my site tipforfree.nl went blank…...
Waiting for your help in this matter.
Thank you very much.
Best regards, John Kruithof
Hi, is there an option to keep the header the same height as the home page, so that it doesnt shrink down when you scroll down the page?
Hi there,
Due to original design it was developed to reduce the hight of the header a bit upon scrolling down but it could be adjusted via custom css.
Regards,
Jack
Excellent theme! will you make it available for Layers ?
Excellent theme! will you make it available for Layers-I meant as a child theme for Layers?
Do you have any video tutorial how to build site using your theme? what page builder is required? is this easy to build or some code knowledge is required ? I am familiar with Layers and will be great if this will be available for Layers Please advice
Hi there,
Thank you for your interest in our theme. The theme comes with the child theme and plus you’ll get very detailed theme tutorials which will help you get familiar with all theme functions and features to build the website in accordance to your needs.
Regards,
Jack
