21578 comments found.
Hi,
I am trying to replace the image in the demo Slider Revolution in The7-Corporate but when I select this image, the pencil icon does not appear? Am I missing something?
Thanks in advance
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi!
I am getting some troubles with the theme. I cannot set the pages up in two or more columns. At the backend, I can set them up, but on the fronted it appears everything in one column full with.
How can I solve it?
Site: idein.es
Thank you so much in advance!
Regards.
Hi,
Sounds like you’ve messed with responsiveness settings a bit 
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Any plans to add AJAX search feature to woocommerce search? Or do you recommend a plugin that you know works well with the7?
Hi,
There was some AJAX-search plugin that worked fine.. cannot remember which one exactly. Will ask our guys.
Thank you!! I tried that one first actually and the dropdown image thumbnails were all overlapping over my layout. I’ll attempt it again though. I appreciate your reply.
Do you have a demo of all the menu options? I would like the functionality of ubermenu but understand it doesn’t work with your theme, so wanted to see what kind of equivalent you offer with the7.
Hi,
I’m afraid all that The7 menu system can do [at this moment] can be seen here: https://the7.io/main/
Hi guys, thank you for the theme, it’s awesome, I need help with the 7 slider revolution. It’s probabily a simple stuff, anyway; I’ve put an image in a slider, I would like to create a text layer which appear when the mouse is on the image I mentioned. How could I do? Thanx
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
The biggest sales! Have a nice day!
Thanks. You too.
on the mobile menu overlay, is there a way to remove the ”+” sign and have all the menus expanded by default
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
your guys were completely unhelpful
hello! download premade website = more cpu load?
Hi,
The act of downloading and installing a pre-made website should temporarily increase CPU and other resources consumption. But when all is imported resources consumption should get back to normal (for the site with given amount of content).
Is it possible to have a menu similar to this http://corekites.com/ ? It sits below the header image and goes up.
Hi,
At this moment it will not be possible 
Sorry.
Using latest version of theme and site breaks due to having the microwidget cart on. Error_log shows: [14-Mar-2018 20:41:05 UTC] PHP Fatal error: Call to undefined function /wp-content/themes/dt-the7/inc/mods/compatibility/woocommerce/front/templates/cart/mod-wc-mini-cart.php on line 116
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
P.S. Please post your ticket ID here – we need to check this asap in case there is a bug.
Hello,
The “popup” plugin in the site is not working properly. The theme works in the old version. It is not working in the new version.
It has to be full screen. The altitude is shifting.
can you help me?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
hi your theme support video background on onepage or parallax ? or how to enable this
Hello,
Video backgrounds for page rows are supported. However combining them with parallax is not possible.
hi will this be updated in line with GDPR and will any new features be added to ensure compliance?
Hi,
Yes. EU is our biggest market and whether we like it or not – we will have to comply with this bureaucratic bullshit
can you confirm this will include features like cookie consent and notification. either via plugin or via your own feature that we can use or is this something we would have to look at adding outself to the template.
Hi,
Theme by itself does not use cookies in order to track visitors. Therefore we will not need to do anything. However if you use some sort of tracking or analytics tool – you will need to install a plugin of your choice to let you visitors know about it.
The only thing that we need to change in the theme itself is theme registration process in order to explain which data are we storing, why and for how long.
Spoiler: we store only the purchase code and associated website address (no other personal data is being recorder) in order to prevent unauthorised theme usage for as long as the license is active.
how can I change the category layout? is this possible? thanks
Hi,
At this moment “masonry” layout is default for all auto-generated archives. We are working on a feature to allow you to set up these pages. It will be available in one of upcoming updates later this spring.
One of my clients uses The7. I am struggling to update WPBakery Visual Composer and LayerSlider WP. Do I need to buy the licenses for these plugins separately?
Hello,
Unfortunately there’s no buyers badge in your profile..
If you’ve bought the theme from another account (or helping someone else who purchased it), please submit a request via our online help-desk: http://support.dream-theme.com – we will get back to you ASAP. (Note that you’ll be asked to enter the purchase code for verification purposes.)
Thanks!
My client needs to have “Medium” and “Telegram” social icons… What is the easiest way to do that?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
How do I make the logo responsive? It’s not adjusting when I am testing across different devices.
Hi,
The7 does not support responsive logos. For the simple fact that when you start to resize a logo in a browser window fine lines get distorted in very ugly way. Therefore we have dedicated fields for mobile logo.
Hi,
I’ve noticed that a popular popup blocker called poper blocker on Firefox blocks a new page from loading when you click on the menu. Is there any update planned so clicking on a menu doesn’t get treated as a popup?
Thanks.
Hi,
You can disable the click effect on menu items and buttons – this way it will work normally.
Can the theme be automatically updated (including all depending plugins necessary for this theme)? I use a plugin (easy updates manager:https://wordpress.org/plugins/stops-core-theme-and-plugin-updates/) to make sure my site is secure by installing all updates automatically. This is a deal breaker/maker for my because I work in security.
Hi,
Not sure about that particular plugin, but we have buyer who uses a similar plugin on his many The7-powered websites (unfortunately cannot recall the plugin name).
has your theme an automatic update feature then?
Yes, theme uses the same update mechanism as themes from WP repository.
I asked an urgent question about support for a problem with Media Grid (Visual composer). I did not have any answer.
Hello,
We are very sorry but we treat all requests equal and prioritise only tickets that contains potentially critical bug reports. And this happens really rarely. Therefore, please, have a bit more patience – our guys will get back to you really soon.
P.S. Make sure not to “bump” you ticket. Because it will automatically move the ticket to the end of the queue.
I posted my ticket several hours ago, meanwhile I tried to eliminate line of thought to go faster. I am very disappointed by Visual Composer
> I tried to eliminate line of thought to go faster
I’m sorry, this is not how support works. Other people would not be happy if we start prioritise one tickets over others.
That’s not what I ask. I just wanted to be effective and eliminate the basic questions. My ticket is nine o’clock, would I have an answer today? Or should I find another solution?
Our support team is still working, so I guess yes. I would gladly answer the question here, but I don’t have a qualification, unfortunately
